exile360

Greetings, As far as I know, the Restore Purchase option is only available when you've already paid for a subscription, not for the trial. If you haven't used the 7 day trial yet, you should be able to activate it by clicking on Start your 7 day trial as described in this support article which I've also copied below: If you still run into issues, please contact Malwarebytes Support directly via the web form on this page and they will respond via email, likely within the next few days depending on how many support requests are ahead of you (they are also lightly staffed on the weekends, so you may not receive a reply from Support until next week). I hope this helps, and if there is anything else we might assist you with please let us know. Thanks

Absolutely, thanks for reporting it. Hopefully the new build which reintroduces the fix will be available soon.

They will respond to you via email once they get to your ticket. It may take a few days since it is the weekend, but please be patient and they will assist you as soon as they are able. If there is anything else we can help with please let us know. Thanks

Greetings, To cancel your subscription for Malwarebytes Privacy, please contact Malwarebytes Support directly via the web form on this page and they will be able to assist you. Thanks

Yes, unfortunately they pulled the fix temporarily in the latest beta. They plan to reintroduce it in the next release once they have removed the need for users to reboot to get it installed. The details are contained in this post:

It should by default, assuming the shell extension DLL for it is registered properly and the option for it is enabled in Malwarebytes' settings:

You may also simply right-click on the drive in Windows Explorer and select Scan with Malwarebytes, the same as with other files and folders.

Greetings, I've not used the Android version of the product myself as I do not own any Android devices, however I hope that the information found in this support article proves helpful to you. If it does not, I would recommend contacting Malwarebytes Support directly via the web form on this page to seek assistance with the product, or you may await a response here from a team member more familiar with the details of the Android product.

This may be an issue with the scaling/DPI settings for your display in Windows as Malwarebytes may not display properly when it is set too high. Please see if adjusting the scaling setting to a lower value fixes the problem. Details on how to do so may be found in this article.

Greetings, Unfortunately we do not have access to licensing here on the forums so you will need to await a response to your helpdesk ticket. I apologize for any inconvenience this issue has caused and I hope that the issue is promptly resolved. If there is anything else we can help with please let us know. Thanks

A lot of good info can be found here in our Tips to help protect from infection. I also recommend keeping up with the latest threats and tips by reading our blog Malwarebytes Labs located here: https://blog.malwarebytes.com/

Excellent, thanks for letting us know.

Yeah, I'm not a fan of the centered start menu either, however those centered taskbar icons are great. I've been using a third party tool to do the same thing in Windows for years.

That file is part of the heuristics/cloud component of Malwarebytes. It sends/receives info from the cloud to enhance heuristics detections; it doesn't send/receive any user data.

One of our Support leads asked that I have you try installing this patch from Microsoft to see if it corrects the issue: http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu Please try installing that, then restart your system and see if the issue has been resolved and let us know how it goes. Thanks

Thanks for letting us know. If it isn't fixed after reboot, please try a clean install, then upgrade to the beta again to see if that fixes the issue. Instructions follow: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once Malwarebytes is reinstalled, open it and go to settings again and enable beta updates and update as detailed below: Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right Under the General tab scroll down near the bottom and enable the option listed under Beta updates and confirm that you want to allow beta updates when prompted Scroll back to the top of the General tab and click the Check for updates button under the Application updates section Please let us know if that fixed the issue or not. Thanks

Greetings, Please try deactivating the trial as described in this support article resolves the issue. Please let us know how it goes. Thanks

As for the issue with Web Protection, it seems the system is having problems with security certificates: Application errors: ================== Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:47 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:46 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . Error: (06/15/2021 02:46:46 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: ) Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. . System errors: ============= Error: (06/15/2021 02:42:03 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMWebProtection service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Error: (06/15/2021 02:32:01 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMWebProtection service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Error: (06/15/2021 02:30:26 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMWebProtection service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Error: (06/15/2021 02:26:39 AM) (Source: Service Control Manager) (EventID: 7032) (User: ) Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Malwarebytes Service service, but this action failed with the following error: An instance of the service is already running. Error: (06/15/2021 02:26:34 AM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Malwarebytes Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service. Error: (06/15/2021 02:23:56 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMProtection service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Error: (06/15/2021 02:23:45 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMWebProtection service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Error: (06/14/2021 11:18:43 PM) (Source: Tcpip) (EventID: 4199) (User: ) Description: The system detected an address conflict for IP address 2600:1012:b00b:3392:f04e:81da:6609:b1f9 with the system having network hardware address 2C-30-33-3C-4D-B0. Network operations on this system may be disrupted as a result. Please see if the information in the following Microsoft support article helps: https://docs.microsoft.com/en-US/troubleshoot/windows-server/windows-security/event-id-4107-or-event-id-11-is-logged#resolution If it does not, then it would be best to rule out infection as a possible cause. To do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats and hopefully resolve the issue with Web Protection and security certificates on your system.

That detection looks like a false positive. Please report it by creating a new topic here: https://forums.malwarebytes.com/forum/42-file-detections/ To export the scan log, click on the History tab under Detection History (the right-most tab in the image you posted above), then locate the entry from the scan and double-click it to open it. Next, click on Export on the bottom left of the report and select the option to copy to clipboard or save it as a TXT file and post the contents in a new topic in the area I linked to above to report it as a likely false positive so that Research may correct the detection. Thanks

You're welcome. It's certainly an odd case. If you wouldn't mind, please post back the support ticket number here once you've created it; I'd like to keep track to see what ends up being the cause of the issue. Thanks

Your logs indicate that Web Protection is the component having trouble, possibly due to a database issue so hopefully the clean install will correct it, but please let us know. Thanks

Greetings, It looks like one of Malwarebytes' folders is waiting to be replaced on reboot, likely from a previous reinstall attempt or update. Please restart the system first, then see if all of Malwarebytes' protection starts properly or not. If the issue remains, please see if a clean install corrects it: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Next, if the issue persists, please open Malwarebytes and look at the Real-Time Protection card on the right and let us know which of the protection modules is/are disabled so that we can narrow down what the cause/fix might be. Thanks

Greetings, I'm sorry you're having trouble activating the software, but we'll do our best to help. Please verify that the following processes/files are allowed in ESET's firewall and real-time protection components to make sure it isn't blocking Malwarebytes: C:\ProgramData\Malwarebytes\MBAMService.exe C:\ProgramData\Malwarebytes\mbam.exe Once that is done, try activating Malwarebytes using your license key again to see if it now works and let us know how it goes. Thanks

A new beta of Malwarebytes has been released which should address this issue. Please refer to the info in this post for details. If you wish to install the beta, first close any web browsers where you have the Malwarebytes Browser Guard add-on installed, otherwise you will likely need to reboot after installing the beta, then do the following: Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper rightUnder the General tab scroll down near the bottom and enable the option listed under Beta updates and confirm that you want to allow beta updates when promptedScroll back to the top of the General tab and click the Check for updates button under the Application updates section If you try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks

A new beta of Malwarebytes has been released which should address this issue. Please refer to the info in this post for details. If you wish to install the beta, first close any web browsers where you have the Malwarebytes Browser Guard add-on installed, otherwise you will likely need to reboot after installing the beta, then do the following: Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper rightUnder the General tab scroll down near the bottom and enable the option listed under Beta updates and confirm that you want to allow beta updates when promptedScroll back to the top of the General tab and click the Check for updates button under the Application updates section If you try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks