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exile360

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Everything posted by exile360

  1. Greetings, Please try excluding Malwarebytes from your antivirus' real-time protection. The list of items to be excluded can be found in this support article. Once that's done, if the issue still persists then please perform a clean installation to see if that resolves the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes. Thanks
  2. Thank you for the details. I'll be sure to pass this info on to the Malwarebytes Research team for analysis. If you have any additional details to add please feel free as they would be much appreciated. I'd like to aid the Research team in better targeting these kinds of attacks/threats in the future and possibly help them to develop improved preventative countermeasures.
  3. Yes, it should be in use already since you have it active on your system so that makes sense.
  4. As pretty much any power user running Windows 10 will tell you, Windows Update/Automatic Updates on Windows 10 can be a real pain and the fact that you can only delay updates for so long and often have little or no choice in the matter as to when they will be downloaded and installed, often with no option to remove them only makes things worse. Well Microsoft has finally heard their users complaining about these issues and has turned down their overbearing 'nanny' features for Windows Update to allow users greater control. You can learn more about these changes on the Windows Blog. Below is a brief quote from the start of the article outlining what they've changed and why: Click the link above to learn more about it and get the full details.
  5. OK, that explains it. The My.Malwarebytes.com site/accounts aren't linked in any way to the forums here. The forums are just for support, both for paying customers and free users so it isn't linked with the subscription/license management features of the My.Malwarebytes.com website so you need to select the option to create an account at My.Malwarebytes.com and as long as you use the same email address to sign up there that you used when you purchased your license it should automatically show your current license/subscription info and you can use it to monitor your subscription status, manage the devices where your license is installed (like if you need to deactivate a previous device/installation to move your license to a new system/installation) and to retrieve your license info if you lose it.
  6. What was the error message that you received on My.Malwarebytes.com? For the protection, it looks like McAfee installed some updates recently and the system needs a reboot so that might be the issue with Malwarebytes' protection. Try restarting the system and see if protection is working properly after that. If protection still isn't working after the reboot then please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes. Thanks
  7. Great, you can copy the file somewhere convenient such as your desktop and then ZIP it to compress it then upload the file to wetransfer.com and click on the round ... button and select the option to send the file as a link then once the upload completes, post the link in your next reply.
  8. Greetings, It should actually be in the root of your Windows folder; usually C:\Windows and you may also have one or more minidumps under C:\Windows\Minidump, but any full memory.dmp files should be located under C:\Windows in the root of that folder, at least by default.
  9. Greetings, To monitor and check your license status please sign up for an account at My.Malwarebytes.com using the same email address you used for your original license purchase. Instructions on signing up can be found in this support article. As for the protection disabled issue, please do the following so that we may take a look at what is going on with your Malwarebytes installation and we should be able to offer assistance to get it working again: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  10. Greetings, I've requested that they reopen your previous topic so that you may continue to work with the malware removal specialists to eliminate this issue.
  11. Nice, just be sure NOT to install any audio drivers for that device from Windows Update as that's been reported to cause those devices to stop working again.
  12. The latest driver from VIA for this audio chipset can be found here; that's the driver for Windows 7 (the newest OS they support for that device). You can try installing it and hopefully it will work with Windows 10, however there is no guarantee that it will.
  13. You could try the solution described in this YouTube video as that method has worked for some, but there's no guarantee that it will work (though it couldn't hurt to try; at worst you'll end up in the same situation that you're in right now with the audio still not working).
  14. Yep, I found the same. It's using a VIA chipset for the audio apparently. It appears to be the model V7500F which, if you check VIA's website, they don't appear to have a driver for it and they don't offer any drivers for Windows 10; the newest OS they support is Windows 7. You could try installing the Asrock driver for Windows 7 and it *might* work, but it is very likely that it won't install and will just say that the driver isn't compatible with your OS. Unfortunately older device support on Windows 10 is very hit or miss (which is ironic considering how 'encouraging' Microsoft has been in trying to convince everyone to 'upgrade' to Windows 10).
  15. The problem is likely due to the fact that it's an older system and you need to find the right HD Audio driver for the onboard sound (not the NVIDIA HD Audio, which only applies to the HDMI output from the graphics card to the monitor). In all likelihood it's one of Realtek's HD Audio solutions, so as David mentioned, we'd need the motherboard model number to find the appropriate drivers. This should help: Provide System Specifications: Please download Speccy from here and save the ZIP file to your desktop or another location where you can easily find it. Right-click the file select Extract All... then click Extract in the window that pops up and it should be extracted to a folder in the same location as the ZIP file you downloaded. Open the extracted folder and then double-click on the version of Speccy appropriate for your system (select Speccy.exe if using a 32 bit Windows version or Speccy64.exe if you are running a 64 bit version of Windows) and click Yes, OK or Allow if prompted by User Account Control. Once the program starts it will analyze your system, please be patient as it may take a few moments to complete. Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot... Save the file to your desktop and click Ok to confirm Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder Please attach the zip file you just created to your next post
  16. Where is the page containing the link you tried to download it from? I ask because I was able to download it from the link in this support article without any trouble, but if you found a different page which contains a different link please let me know.
  17. There's also a known issue with the latest version of Malwarebytes and any software that installs any LSP/Winsock entries/DLLs on the system and I just noticed you have SumRando installed which is indeed using a Winsock DLL: Winsock: Catalog9 01 C:\Windows\SysWOW64\sslsp106.dll [70656 2018-10-08] (SumRando) I would advise checking to see if they have a newer version that uses the more current WFP API standard rather than the now-deprecated (by Microsoft, as of Windows 8+) LSP/Winsock method. If not and you wish to keep that VPN installed then you'll need to downgrade to an older build of Malwarebytes which is available here, though keep in mind that you'll need to disable application updates in Malwarebytes as shown in the image below until the Developers resolve this compatibility issue, hopefully in the next Malwarebytes release:
  18. Have you tried disabling just the Ransomware Protection component? That is likely to be the culprit. It monitors all processes and threads in memory as well as disk activity to look for ransomware behavior and can be pretty taxing on resources compared to the other modules (though the RAM usage by Malwarebytes is mostly from the threat databases and block lists used by Malware Protection and Web Protection, but that RAM usage shouldn't actually slow your system down as long as you have sufficient RAM). Besides, the Ransomware Protection component, being more of a reactive protection component (i.e. post-infection) rather than a proactive solution is far less critical than the other more proactive layers such as Web Protection and Exploit Protection as they are far more likely to stop an attack before the actual ransomware file/process can even get downloaded/installed to the system.
  19. Greetings, You shouldn't disable security related services that way, it's likely to cause instability as most of them (including Malwarebytes) are designed to defend themselves from being manipulated or terminated to protect against malware. To disable Malwarebytes completely you should right-click on the Malwarebytes tray icon in the notification area near the system clock and select Quit Malwarebytes and click Yes if prompted by User Account Control. That will terminate all of Malwarebytes' processes, drivers and services from memory. Please let us know if you have any trouble or if there's anything else we might assist you with.
  20. Greetings, Please do the following to see if it resolves the issue you're experiencing: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, try registering and updating Malwarebytes again to see if the issue is now resolved. If the problem persists then I would suggest creating exclusions for Malwarebytes in Avast as it may be blocking it somehow. You should exclude the items listed in this support article. Please let us know how it goes and if the issue is resolved or not. Thanks
  21. Greetings, If you suspect that you may be infected please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one is available. For the record, I've never heard of a 'cookie logger' before so I couldn't tell you what it does, however assuming it is referring to the kinds of cookies used by websites then I assume it is some kind of tracker that attempts to monitor your activities online to report the sites that you visit for some purpose (probably as some kind of adware to display advertisements or for the purpose of reporting to some marketing service for profit). Either way, they will check your system for threats in the malware removal area to ensure that your system is clean.
  22. Greetings, Yes, that is correct. That number represents the number of blocked sites/connections/elements on the page, such as trackers, ads and other content contained in the block list used by the browser extension. Other blocking extensions such as ad blockers and privacy extensions display their blocks in the same manner. Here's an image of some examples including the Malwarebytes extension and several others:
  23. Excellent, I'm glad you were able to find an alternative method. Enjoy your music, and if there's anything else we might assist you with please don't hesitate to let us know
  24. Before you attempt that you might want to take a look at this topic. Something similar was attempted on that system and it did not work. That topic includes more details on how the context menu entry is created by Malwarebytes and possible solutions to fixing it when it fails to show up/install correctly. You should also run the Malwarebytes Support Tool; the primary log it creates will show which components, if any, are missing (including the registry entries, files etc.) and will also check for other known causes for it to be missing such as being blocked by a policy in the registry that disables individual context menu entries: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Post the ZIP file and we can take a look and advise on what to try next. It's possible that simply installing the latest build over the top of your existing installation will correct it, or even simply toggling the setting for the context menu entry off and then on again and rebooting. A clean install may not be needed, and doing those other things shouldn't wipe out any of your customized settings or exclusions.
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