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Everything posted by exile360

  1. Just to add, the reason that Malwarebytes always prompts for a reboot whenever removing any malware is because even if it has already successfully removed the threat, it still creates a cleanup script and driver that launch early during the system boot process on the next system start to ensure that the threat is completely removed and stays gone (some threats are capable of regenerating themselves if, for example they include additional watchdog components that monitor for the threat's files being deleted so that it may replace them later). It's just a matter of being thorough, not an issue of whether or not Malwarebytes has the same capabilities as a traditional antivirus (in fact, many modern antivirus products now work the same way, prompting for a reboot to ensure removal). I hope that helps to clarify things. Now I will let you continue to work with AdvancedSetup on diagnosing and cleaning your system.
  2. Greetings, I'm sorry the program isn't working properly. There are currently some known issues with performance impacted several users' systems, the vast majority of which appear to be caused by a problem with the Ransomware Protection component. The Developers currently have a new build in testing which is due for release later this month if all goes as planned which appears to resolve these issues. In the meantime, if you do decide to keep the software there are several options available to you: You may disable the Ransomware Protection component until the new fixed version is released later this month You can try delaying Malwarebytes protection startup if the issues only affect the system during startup via Settings>Protection under Startup Options, Delay Real-Time Protection when Malwarebytes starts (this has worked for some users affected by some of the issues, however other issues occur regardless on some systems and the only workaround is to disable Ransomware Protection) You may roll back to the previous version, 3.3.1 until the new fixed version is released later this month (if you decide on this option but don't know where to get the older version, let us know and we will provide a link to a site where you can download it) You may remove Malwarebytes for now (as you already have on your one system) and install the new fixed version once it is released, which as I mentioned should be late this month if all goes as planned And of course, if you still wish to cancel your subscription you may contact the vendor through which you made your purchase via one of the options on [url=https://support.malwarebytes.com/docs/DOC-1208]this page[/url] and they will be able to assist you if you purchased your license through the Malwarebytes.com website, otherwise you may contact the vendor/reseller/retailer you purchased the software through and they should be able to facilitate the subscription cancellation. Please let us know if you have any further questions or issues and if there's anything else we might assist you with and we'll do our best to help. Thanks
  3. Greetings and welcome, I believe I have an alternative solution to the issue that should resolve it based on the information you've provided. Open Malwarebytes and go to Settings>Protection and scroll down to Startup Options and enable the Delay Real-Time Protection when Malwarebytes starts and set it to something like 60 seconds to see if that resolves it. If it doesn't, go ahead and adjust the setting, increasing the delay time incrementally until you find the shortest amount of time that prevents the issue from occurring. If 60 seconds does work, you can also try decreasing the amount of time for the delay setting until you find a timing that is the shortest possible while still preventing the freeze from occurring that way you're without protection as little as possible. Please let us know how it goes. Thanks
  4. It does exclude things properly, unfortunately it only actually excludes them from detection, not so much from monitoring hence the continued performance issues. On the bright side, the Devs do have a build in testing right now which most likely will fix this. It's due for release late this month if all goes as planned. Keep an eye out for the beta if you're interested in testing it out to see if it works to resolve the issues.
  5. Follow the instructions to run MB-Clean.exe in this support article. Once it has been uninstalled and you have restarted, rather than allowing it to install the latest version for you, opt out and then reboot one more time, then try installing the latest version manually again. If that fails, run MB-Clean.exe one more time, reboot when prompted, opt out of installing the latest version, then create the diagnostic logs as instructed here and attach the logs to your next reply.
  6. There is a setting in Malwarebytes Settings>Protection under Startup Options called Delay Real-Time Protection when Malwarebytes starts. Can you try turning that setting on and setting it for something like 60 seconds and letting us know if that resolves the issue or not please? Thanks
  7. Greetings, Please try downloading and running Malwarebytes Anti-Rootkit from here and have it remove any threats it detects, rebooting if necessary to complete the removal process. If that does not work, try booting into Safe Mode to see if it will run there and if it still won't work, then please follow the instructions in this topic to see if the special build of Malwarebytes Anti-Rootkit takes care of the problem. If either version works, once threat removal is complete go ahead and try to reinstall and update Malwarebytes 3. Please let us know how it goes. Thanks
  8. Try downloading and installing it from this link. Hopefully that will correct the issues. Please let us know how it goes.
  9. No, however I checked it myself by downloading and extracting it. It is legit and no additional files have been added to it.
  10. According to a list of games that support OpenGL on Wikipedia, it does, however I also found references to it supporting DirectX on the Steam forums, so unless it is possible for it to support both simultaneously (which I didn't believe was possible, though admittedly I'm no expert on the subject), then I believe it is DirectX based, not OpenGL.
  11. We do our best. We have a team of Researchers dedicated to hunting down websites and we also have a large community of users who report sites to us that they find malicious or undesirable content on. Additionally, our threat research team collects/logs and submits all of the servers/sites they find malware communicating with (such as malicious C&C (Command & Control) servers used by threats to receive commands as well as the servers threats that collect information send info to (things like passwords for infostealers/keyloggers etc.) as well as servers where Trojans and exploits download malicious payloads from so that they all get added to the web block databases used by Malwarebytes. It is a lot to keep up with, that's for sure, but they also have some automated tools that assist them in the work (written by our Developers as well as some which were created by our first/primary web Researcher). It's actually very similar to how they stay on top of malware and other threats. The first and lead Researcher for the web block database is actually Steven Burn, creator and maintainer of the well known HOSTS database hpHosts (now also owned by Malwarebytes) and he's been doing this kind of work for many years now, finding and categorizing malicious and undesirable websites and servers so it made sense to put him in charge of things when he was brought on-board to add web protection to Malwarebytes. Malwarebytes Labs, our dedicated security blog, has an article about the web protection feature in Malwarebytes here that provides additional info and history if you're interested.
  12. Yes, you can delete or even just move the installer to another location and that should eliminate the prompt to install, at least until it is downloaded again (which you can prevent via the above settings shown in one of the replies from the user Access Denied above). I will report the issue with the frequency of upgrade alerts to the Product team for review and hopefully the will address it in a future release.
  13. You're very welcome. If there's anything else we can help you with please don't hesitate to let us know. Oh, and you should probably delete that email message if you haven't already, just to eliminate the risk of it accidentally being clicked. In all likelihood it's just some site trying to sell their services, but there is always the possibility that it could contain malware or other dangerous or undesirable content.
  14. Greetings This is nothing to worry about. What happened was a spam bot posted a message in the thread you were following and so you were sent a notification due to the fact that you were still following the topic. The spammer has since been banned and their spam post removed from the thread. Just make sure you don't click the link in the notification message. If you do have any issues with raccoons then you should contact your local animal control agency. And of course, if your system is ever hacked by raccoons (or anyone else, regardless of the species) then the folks at Malwarebytes will gladly assist you in cleaning your system free of charge .
  15. Greetings and welcome If you want to check for rootkits it would be a good idea to open Malwarebytes and go to Settings>Protection and turn on rootkit scanning under the Scan Options section. Once that is done, perform a Threat scan and remove any threats it identifies. If at all possible perform this scan in normal mode, not Safe Mode. As for a bootable antivirus scan, it couldn't hurt but most likely is not necessary, especially since you have already performed all of the scans that you have.
  16. Greetings, Thanks for reporting this issue. I will inform the Product team so that they may address the issue in a future release.
  17. Greetings Malwarebytes uses a database of domains (URLs) and IP addresses (servers) that is constantly updated as new malicious and hacked websites are discovered. It also blocks pages that host Potentially Unwanted Programs (PUPs) as well as malicious ads (known as malvertisements). It even blocks some entire hosting providers and groups of servers that are friendly to criminals and malware to protect Malwarebytes customers.
  18. Greetings, Please download and install the latest version of Malwarebytes from here. If that does not resolve the issue then please proceed with creating the diagnostic logs requested in the above automated reply beneath where it says technical issues. It is likely that during the upgrade process the previous version of Malwarebytes was removed but it failed to proceed to install the new version in its place resulting in Malwarebytes being removed from your system. This is a known issue that some users encountered with the most recent release and the Developers hope to have it fixed for the next release.
  19. No, you may disable the event log data now, otherwise the logs are going to get really big really fast.
  20. By the way, a member of our QA team wanted to see if the delayed protection startup setting worked to resolve this or not (he's one of the guys that does the testing for our products before release and has been troubleshooting the issues with Ransomware Protection). Would you mind giving it a try as I instructed earlier and letting us know what happens please?
  21. They're already aware of the current issues with Ransomware Protection. They have been working on a new version that is supposed to include several fixes for performance issues and hangs related to that component and I believe that if they have indeed fixed those issues, that your issue will clear up as well.
  22. If that does not work, please try running Malwarebytes Anti-Rootkit BETA by downloading and installing it from here. If it won't work in normal mode, please try it in Safe Mode with Networking.
  23. Greetings and welcome, Please try excluding the files and processes in this post from your antivirus. You may also exclude the program folder for your antivirus from Malwarebytes via the Settings>Exclusions tab in Malwarebytes. Please let us know how it goes and if the issue persists. Thanks
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