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exile360

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Everything posted by exile360

  1. There should be an option for exclusions somewhere in Kaspersky. That's what you'll need to find. The list of items to exclude can be found here. You might check their support page if you need more info about your specific version.
  2. Greetings, While we do always recommend users still running XP upgrade to at least Windows 7, the oldest OS version still supported by Microsoft and to get the full functionality out of Malwarebytes as well since many of the technologies in Malwarebytes, particularly in the Premium version, are not supported on older operating systems (especially XP) due to a lack of modern APIs and other core OS functionality that make many of these new features and technologies possible (such as ransomware protection and certain aspects of web protection). That said, we do still officially support XP for Malwarebytes so we still support users running the older OS because we realize that many, especially in the business world and individuals who simply cannot afford a new system are stuck with it for the time being (unless they want to make the change to Linux; something not everyone is prepared to do, especially if they aren't technically inclined). Another factor to consider is the fact that many of the protection technologies in Malwarebytes Premium, especially the anti-exploit component, are designed to protect systems from precisely the kinds of vulnerabilities and security holes that exist in older operating systems like XP (as well as newer, as of yet unpatched and/or unidentified vulnerabilities in more modern operating systems like Vista, 7, 8/8.1 and Windows 10). This is the primary reason we still stand by XP, because we know that we can protect it from the vast majority of modern threats that target the older operating system (most of which rely on exploits, something we're very good at stopping with our signature-less, behavior based anti-exploit technology). If/when the time comes that continuing to support Windows XP is no longer a realistically viable option due to difficulty in coding our components to be compatible with it, I am sure that things will change. And of course if we find that no one is using XP any longer, likewise we will then move on from it as well in all likelihood. But until that day comes, and as long as we are confident that we can provide adequate protection for the older operating system, we will continue to support it and its users.
  3. Running an antivirus alongside Malwarebytes Premium is optional, however as ncodex mentioned above, Windows Defender (or Microsoft Security Essentials if you're on Vista or Windows 7) should work just fine as a free, low impact option. If you'd prefer something other than Microsoft's AV you could use Avast!, Avira, AVG, Bitdefender, COMODO, or the recently released free version of Kaspersky to name a few (all free) additional options.
  4. I just checked and Malwarebytes isn't blocking that site, at least not as of database version 1.0.4474.
  5. No, that refers to other components such as program modules like DLLs, EXEs and other files that make up the software. Sometimes they are released separately in the form of minor version updates/upgrades but I believe they also use installer packages just like full major version upgrades do, hence the reason I figured you'd want it disabled. Database updates for the latest threat signatures etc. are controlled by the Automatically check for updates setting under the Protection tab.
  6. I suspect this may be due to corruption in the configuration file that controls scheduled scans. Please follow the instructions in this support article to perform a clean installation of Malwarebytes to see if that resolves the issue. Please let us know how it goes. Thanks
  7. Greetings and welcome, The issue you describe may be caused by a known issue with Ransomware Protection which should be fixed in the next release which is currently in testing internally. For now, please try disabling just the Ransomware Protection component to see if that resolves the issues. If it does not, then please create the logs requested in the above automated reply and someone will take a look and assist with determining the cause and correcting the issue. Please let us know how it goes. Thanks
  8. Greetings and welcome, It appears you're running an older version of Malwarebytes 3 and this is likely the cause of the issue as older versions were known to sometimes have problems with certain protection components, including Web Protection, failing to start/stay enabled. Open Malwarebytes and go to Settings>Application and click on the Install Application Updates button and allow it to download and install the new version. If that fails then please download and install the latest version from here and that should resolve the issue. Please let us know how it goes. Thanks
  9. You should be able to disable automatic upgrades by turning off the settings circled in the below image: You can also go to C:\ProgramData\Malwarebytes\MBAMService\instlrupdate and delete the installer found there if there is one (that's the location where new upgrade versions are stored when downloaded). I hope that helps. Please let us know if there's anything else we might assist you with.
  10. You also might find the information in this support article to be helpful.
  11. Try disabling just the Ransomware Protection component to see if that helps. Many have reported that performance issues they've noticed with Malwarebytes were alleviated once the Ransomware Protection component was disabled. There's a fix currently in testing for this issue that is planned to be included in the next release which is expected to be coming up soon, assuming all goes well with testing.
  12. Try this location: C:\ProgramData\Malwarebytes\MBAMService\instlrupdate
  13. Greetings, The preferences, settings and exclusions are pretty much all stored under C:\ProgramData\Malwarebytes\MBAMService within various configuration files within subdirectories of that location. There are also a few items stored in the registry under HKCU\Software\Malwarebytes and HKLM\Software\Malwarebytes. I also located the file C:\Program Files\Malwarebytes\Anti-Malware\serviceconfig.json which I believe to be an additional config file, though I don't know what settings it contains. In all likelihood however, most of what you're looking for (if not all of it) will be found in the ProgramData folder. The majority of config files are in an encrypted format so you won't be able to read them outside of the program itself, but you should be able to create backup copies of the files in an alternate location to restore later if needed.
  14. While technically not an antivirus, they do now market the product as an antivirus replacement. The reason for this is because due to the nature of all modern threats, the multiple layers of protection and detection included in Malwarebytes 3 are suited to protect a system from all current types of threats, including the most common and prominent threats such as ransomware and exploits, both of which are specifically targeted by signature-less, behavior based protection components that do not rely on database updates to be effective, even against previously unseen variants of threats of these categories. Additionally, Malwarebytes 3 includes several other layers, some of which use more traditional signatures as well as more advanced heuristics algorithms to detect and prevent threats and Potentially Unwanted Programs (PUPs). That said, should you choose to do so, you may still use an antivirus or virtually any other type of additional security software to protect your system alongside Malwarebytes, as it is still designed to run safely alongside other security solutions and to avoid conflicts. If you do wish to still use a separate antivirus but you don't want to have to pay for a second product you may use the built in Windows Defender in Windows 8/8.1/10 or install Microsoft Security Essentials on Windows Vista/7. There are also other free AVs out there if you desire one such as Avast!, Avira, AVG, Bitdefender, the recently released free version of Kaspersky, and COMODO to name a few. Whether you choose to run an AV or not is entirely up to you, and the team behind Malwarebytes does believe that it is sufficient on its own to keep your systems safe, however they also believe that customers should have the choice to decide for themselves what layers of protection they desire so they do their best to keep Malwarebytes compatible with other solutions so that their users may add these additional layers of protection if they wish.
  15. You're welcome, thanks for letting us know. The team is monitoring the situation with failed upgrades and investigating the issue, and hopefully they'll figure it out soon and get the problem addressed (most likely an issue in the Inno Setup installer used by Malwarebytes).
  16. For the long shutdown issues, if you disable Ransomware Protection does that alleviate the issue? I ask because I've seen similar issues on my own system and this typically helps most of the time.
  17. I'm certain we can get it up and running again for you, it's just a matter finding the right solution and we tend to be pretty persistent around here so rest assured we will do all that we can to make it work. Let's try this from a slightly different angle. First, please try to download and run Malwarebytes Anti-Rootkit, and if that version will not work, try following the instructions posted here to run a special version designed to counteract certain types of threats known to block Malwarebytes. If you are able to get either of those to run, perform a scan and have it remove any threats it identifies (if any), reboot if prompted to complete the threat removal process and post back the log in your next reply if anything was found. Please let me know how it goes. Thanks
  18. Greetings, I'm sorry you're having trouble activating the software. We should be able to assist you in getting it up and running on your third system. First, while it may seem obvious, I know it threw me for a loop at first having used the software myself for many years, but please make certain you enter the correct information in each field. Previously the ID field was on the top and the Key field was on the bottom, however in Malwarebytes 3, they are reversed (this is because newer licenses only use a Key, and not an ID so the ID field gets added to the UI when you select that option below the existing Key input field), so please make sure that you entered the longer Key string on top and the shorter ID string on the bottom. Also make certain that you enter all of the characters, including the - hyphens/dashes and if possible, copy/paste the information from your confirmation email if you purchased the license online, and if activating a boxed product/retail version, be sure you enter the letters and numbers accurately as it is easy to confuse the letter O with the number 0 or the letter l with the number 1 etc. If the issue is that it states that The usage level has exceeded the maximum installs allowed. then you should contact Support directly via one of the options on that linked page and they will assist you in getting the issue resolved. Please let me know if you were able to resolve the problem or not and if there is anything else we might assist you with. Thanks
  19. You're most welcome If there's anything else we might assist you with, please don't hesitate to ask. Also note that you can always contact Malwarebytes Support directly should you need to deactivate your license on one system in order to install it on a new one (for example, when you get a new system to replace the one where Malwarebytes is currently installed; something not uncommon with lifetime licenses).
  20. Greetings, Unfortunately once an object has been deleted from quarantine, it is the same as any other deleted file in that the system has marked it for deletion and treats the area of the disk as though it were empty space ready to be written to. Because of this, the first step would be to use the system as little as possible as doing so may inadvertently cause a program or other file to overwrite the area of the disk where the deleted file's data resides, thus rendering it most likely unreadable and unrecoverable. That said, there are tools for this purpose such as Recuva by Piriform (the makers of CCleaner, if you're familiar with that tool). I've used it a couple of times in the past with mixed success on recently deleted files. That said, I have very limited experience in this area so there may be superior tools available, so I concede to anyone else here on the forums who might have more experience and/or know of better solutions based on their real world experience. I also know that there are professional data recovery services, however I have heard that they can be quite expensive so I'd only recommend that as a last resort, and only if there is absolutely no way you can simply reinstall the broken program to fix it or the files removed were absolutely essential to you. Additionally, while I realize you did not delete the files yourself, I write this for anyone who should come across this topic. Objects in quarantine are completely dormant, encrypted and broken in such a way that they cannot possibly execute/infect anything and are totally harmless so it is always a good idea to leave them in quarantine rather than deleting them immediately just in case a removed item later proves to be a false positive. I would recommend waiting a minimum of a few days if not longer, or even weeks or months really since they are quite harmless and seldom take up a large amount of disk space. There is no advantage to having a "clean" or "empty" quarantine in an anti-malware tool/product or antivirus and it is always best to play it safe.
  21. In all likelihood it would fail to activate the license on the second system and would display an error message stating that The usage level has exceeded the maximum installs allowed.
  22. You're welcome, I'm glad you found the information useful If there's anything else we can help you with, please don't hesitate to ask.
  23. The alert page you saw in Chrome is what is known as a tech support scam (additional info available here). They generally don't contain any actual malware these days, they just lock up your browser and try to trick you into believing you are infected to convince you to call the phone number displayed onscreen so they can attempt to sell their fake support services/software (often free software that they charge you for)/convince you to allow them to gain remote access to your system to infect you with real malware and/or charge you for "repairs" they perform while accessing your system (even though there's really nothing wrong with it that killing your browser won't fix, as you yourself learned; and yes, you did the right thing in terminating Chrome when it happened)). As for the plugin in IE, it was most likely something that came bundled with another application you installed and was simply hidden in the installer so that you weren't given the opportunity to opt out of installing it. Based on your description, it may have just been some kind of spyware attempting to monitor your browsing habits and/or redirect your browser (adware/search hijacker) but Malwarebytes prevented it from functioning by blocking access to the sites it tried to access/send your browser to. If there are any further issues or questions we might answer please let us know and we'll gladly assist if we can.
  24. Greetings and welcome It sounds like perhaps Malwarebytes may be blocking something on the website that is coming from a different source, such as an advertisement on the webpage (this would explain why excluding the website failed to prevent the blocks from continuing, because the actual source of the block may have been from a different site). Also, with regards to Web Protection not staying on, please make certain you are running the latest version of Malwarebytes, version 3.4.4, as there was a known issue with the previous release which would sometimes cause certain protection components to fail to start/stay on, including Web Protection. For the first issue, it would be helpful if you could post some of your protection log entries from the block events (you can find them under the Reports tab, just double-click one of the block entries to see the details and then use the Export button to copy it to the clipboard and paste it into your next reply or export it to a text file and attach that to your next reply). As for getting the latest version installed, you can go to Settings>Application and click the Install Application Updates button and it should offer to download and install the latest version, assuming you are not already running that version (3.4.4 as I mentioned above). Please let us know how it goes and if the issue with Web Protection failing continues even with version 3.4.4 installed and provide one or two of the most recent block entries for that website from the Reports tab (you can visit it and it should create new ones and you can sort the list by date by clicking on the Date and Time column twice to put it in order of most recent events at the top of the list).
  25. It appears as though the license configuration file got corrupted somehow. The log you posted shows "unknown" for the license state. In all likelihood it somehow got corrupted and that's why it has reverted to the free version. You should be able to get it back into Premium mode by clicking Activate and re-entering your license information. If that doesn't resolve it you can try performing a clean install by following the instructions in this support article. Once it is reinstalled, go ahead and activate it with your license info once more and you should be all set. Please let us know how it goes and if there's anything else we might assist you with. Thanks
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