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Everything posted by exile360

  1. Thank you for the info/logs. If you wouldn't mind, could you also grab Support Tool logs from the system you rolled back? You don't have to reinstall the affected component package, but getting details/logs from both environments/systems could prove helpful in determining the cause for the Developers.
  2. A Good American Summary courtesy of IMDb.com: A Good American tells the story of the best code-breaker the USA ever had and how he and a small team within NSA created a surveillance tool that could pick up any electronic signal on earth, filter it for targets and render results in real-time while keeping the privacy as demanded by the US constitution. The tool was perfect - except for one thing: it was way too cheap. Therefor NSA leadership, who had fallen into the hands of industry, dumped it - three weeks prior to 9/11. In a secret test-run of the program against the pre-9/11-NSA d
  3. Sure, that's one way to address it assuming that doing so wouldn't result in the same formatting problem, but either way it would be up to IPS to implement the solution regardless.
  4. This is likely an issue for IPS, the provider of the forum software that we use here. I'll drop a line to the team about this so that they may report it to IPS. Hopefully they will be able to fix it in a future forum software release.
  5. Great, thanks. Yep, I missed it under the images. I just checked and the logs don't show the extra scheduled scan, just the one you created that starts at 7:45 so I'm guessing it was created after deleting it. That's OK as I did find this in one of the logs from the program: 01/04/19 " 07:37:06.332" 31109 0dd0 113c INFO ScanControllerImpl mb::scancontrollerimpl::ScanScheduler::UpdateScheduledScans "scanscheduler.cpp" 1091 "License state changed from Free to Licensed and there are no scheduled scans. Adding a default daily scan." I also found this: 01/08/19 " 07:45:00
  6. You're very welcome. Hopefully they'll have a fixed build out soon and if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  7. Can you get any memory dumps from the process when this happens? Do you have any dumps/minidumps from these events by any chance? If so, that could be helpful in tracking the issue down. If they're too large to attach you can upload them somewhere like WeTransfer.com and post the link. Thanks
  8. Greetings, The only thing I can think that might cause this would be if the software was being reset to default settings or if it was having some kind of issues with its configuration files/data files and falling back on the backup files containing the default settings. It may be useful to get a set of logs showing the details of your installation to see what might be happening: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates
  9. Sure, and if they're too large you can upload them somewhere like WeTransfer.com and post the link. I'm sure the Developers would find them useful in tracking down these issues. Thanks
  10. There was an issue with the last version of Malwarebytes (the one preceding component update 1.0.508) that would show errors in the even logs every time the system was shut down. I'm not aware of any other errors in the newer builds.
  11. OK, so the problem is present even with the older build of Malwarebytes? I guess you'll need to keep Ransomware Protection disabled until this gets fixed then but at least you can install the latest version of Malwarebytes (assuming there are no other issues with it on your system) and hopefully they'll have this resolved in the next release (version 3.7).
  12. That's OK, they might be storing their data files somewhere else like under one of the local user data folders under C:\Users\<user name>\Application Data. You can try to locate it to exclude but the main thing is excluding its primary program folder which you already did. As for the support tool, it can take a while to run sometimes. It has to download FRST and run that (you'll likely see an icon in your system tray while it's running/scanning to create the logs) and it should finish after a few minutes unless something is preventing it from working properly.
  13. That's correct, the issue with the errors in Event Viewer from Malwarebytes during shutdown occurred in the last version as the result of a bug that was actually fixed in build 508 that was related to the self-protection driver and/or MBAMService.
  14. No worries, if your hypothesis is correct about it not scanning then chances are that if they do address it, they'll likely build it with the same kind of heuristics that most of their other scanning components use meaning it will be likely to catch a lot of undesirable items and they've already got a pretty good collection of known malicious sites, ad servers and other undesirable websites thanks to the Web Protection component, the hpHosts database as well as the new browser extension beta (which you might try by the way if you haven't already, as it may block these, but even if not, it will
  15. Greetings, I'm honestly not certain if it does or not, though I do know that it does scan Chrome's preferences for malicious plugins/extensions and the like. I'll have to check with the team to see if it checks the notifications/allowed list or not and will request that it be added if possible if it turns out that it does not. If you have any further suggestions please don't hesitate to let us know. Thanks
  16. Thanks for the additional info and links guys. I will be sure to report them to the staff for you so that the Devs are made aware. I hope these issues are resolved soon, I'm anxious for all the bugs to get squashed.
  17. OK, please run the support tool again and use the repair option to see if that corrects it, if not, then please run it once more and collect a fresh set of logs and attach the resulting ZIP file so that we may take a look at what's going on. Thanks
  18. Greetings, It's most likely the Ransomware Protection component causing this issue, so if you disable that for the time being that should alleviate the problem. The other workaround would be to revert to the last build of Malwarebytes until they get this issue fixed. As for why they are requesting logs, it is because the Developers are still working on this issue and attempting to track down the exact cause, so the more data they get from affected users the better, however if you do not wish to provide any logs/data then of course you don't have to and you can just wait for the fixe
  19. Interesting, I've got the update but not the issues (though I don't use any network shares as I have all such functions disabled and/or crippled on my own system for security reasons). Hopefully they get it fixed for the sake of those users who are affected soon though. Looks like Windows 10 users aren't the only ones feeling the pain of poorly implemented patches these days .
  20. Sure, no problem, thanks for the information. Hopefully it won't be necessary though and you just won't get infected again, at least I hope that's how it will be, because we definitely don't want you (or anyone else) getting infected with anything.
  21. Greetings, I suspect this may be caused by a conflict with the latest version of Malwarebytes and AVG. If you disable the web shield/web protection component in AVG, does that resolve the issue? If so, then you may try creating exclusions in each program for the other to see if that helps, otherwise you'll likely have to wait for this issue to be resolved in a future version of Malwarebytes and/or AVG (I believe it's an issue specific to Malwarebytes' code, however I do not no for certain that this is the case). The items to exclude in AVG for Malwarebytes are listed in this suppor
  22. Just FYI, I did successfully confirm the freeze issue on my own system yesterday. I was streaming a video on Netflix at the time with a few browser windows open so not a lot of resource usage or anything particularly unique (I'd been streaming stuff on Netflix for several hours before the freeze occurred, then suddenly it rendered my system unusable starting with the browser and progressing until only the mouse would move). It definitely isn't the Spectre mitigation since I don't have any (no microcode updates for my system since I'm running Windows 7 and I haven't received an updated BI
  23. I did see where a member of Support posted recently that at least some (though hopefully all) of the current known issues would be addressed in the upcoming 3.7 version, however he didn't have an ETA on when it would be available. As for MSE, I haven't heard of any freezes/issues with it and Malwarebytes. I'm running the two of them together here and the only freezes I've had were when I had Ransomware Protection enabled (which I normally keep disabled for performance reasons, though typically it doesn't cause any freezes/issues, although it appears it does for the latest version of Malw
  24. No worries, you don't need to replicate the issue again. Just getting the logs from your system helps I'm sure, as they just want to try and narrow down the environmental factors/software and hardware configurations where the issue occurs as that will hopefully aid the Developers in tracking down the source of the problem in the code.
  25. What response from MB? I don't work for Malwarebytes in case you hadn't noticed, and I guess you don't know much about automated spam filters and the kinds of activities they tend to flag because that's what I'm talking about there. I know because back when I did work for Malwarebytes years ago, our newsletter got flagged by several email providers as spam even though every user who received it had signed up for it and the company had never been flagged before that so it was all about the numbers. Either way it doesn't matter because we both agree that informing more people would have been
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