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Everything posted by exile360

  1. Greetings, I'm sorry that the software isn't working properly for you, but hopefully we'll be able to get it fixed up and working again. To start, please run the Support Tool again and this time click on the Start Repair button and follow the onscreen instructions, allowing it to restart your system if prompted. Once that's done, check to see if the software is now working properly with all protection components enabled. Please let us know how it goes and if you have any further questions or issues. Thanks
  2. Right here. As I reported some days ago, on my own system I was only able to replicate the freezing issue on 7 once I enabled Ransomware Protection. I hadn't discovered it previously because I normally keep Ransomware Protection disabled. After enabling it the freeze didn't occur until several hours afterwards while I was streaming a movie on Netflix. It was well into the movie when the issue occurred so I don't think any specific activity or process triggered it and it seems more like some kind of resource issue more than anything (similar to a memory leak where the module reaches some ki
  3. Greetings, Yes, this is a known issue with Malwarebytes 3. It has an entirely new UI architecture based on QT and apparently this issue is a consequence of that new architecture. Hopefully it will be resolved in a future release though I have no ETA on when that might happen. I wish I could offer more assistance, but for the time being at least I know of no reliably way to eliminate this issue with Malwarebytes 3.
  4. I've been able to replicate the freeze with Ransomware Protection on my own Windows 7 system but haven't had a single freeze caused by Web Protection the entire time and I've been running build 508 since the day it was first released on my one and only system which is running Windows 7 x64, fully patched. I'm not playing any Blizzard games or any of the AV/security products known to conflict with the Web Protection module so that is no doubt a factor as well (and I keep Ransomware Protection disabled and have been pretty much since the feature was first integrated into Malwarebytes 3 which is
  5. Yeah, sorry I couldn't be more helpful. It's unfortunate that there's no way to just exclude a process as you can with some tools like firewalls etc. Malwarebytes implemented this functionality some time ago for the Web Protection component and it's proven to be very useful for cases where users are running peer-to-peer applications such as Bittorrent clients and some online games that connect to a wide range of IPs/servers.
  6. OK, thanks. Unfortunately this thread is full of users affected by both issues as all of the Windows 7 freeze issues got merged into a single discussion so separating it out for fixing the Ransomware Protection issue may prove problematic. In fact, I believe most of the recent reports came from users affected by the Ransomware Protection issue, not the Web Protection issue (and I also believe the latter is much more frequently a case of AV web filter conflicts than anything else, though this is not always the case).
  7. That's more difficult since much if not all of the content Malwarebytes uses/hosts/connects to comes from CDNs so the IPs and ranges can likely vary wildly (this also makes it much more difficult for the bad guys to target/block Malwarebytes' servers for updates etc.). I guess you could try pinging the listed addresses or use Wireshark to try and capture the IPs that way, but there's no guarantee that the IPs would always be consistent. For example, I believe the update servers Malwarebytes connects to will vary depending on your location as it tends to connect to the one closest/with the lo
  8. Greetings, You may find this support article to be helpful. It lists the sites that Malwarebytes needs to connect to. If that doesn't resolve the issue or if there is anything else we might assist you with please let us know. Thanks
  9. Hey Becky, thanks for the info. Have you guys figured out of the freezes caused by Ransomware Protection are connected at all to the freezes caused by Web Protection or are they two completely unrelated issues with similar symptoms?
  10. The issue with Malwarebytes seems to happen on affected systems regardless, but there do appear to be some situations where some configurations/software/hardware can trigger it more frequently/reliably, and I suspect Macrium may be one of those, at least in your case. Regardless, the freeze will still happen on both systems as long as that build of Malwarebytes is installed unless you determine which module is causing the freezes (Ransomware Protection or Web Protection) and disable it, or of course work around the issue altogether by using the previous version of Malwarebytes as you are now.
  11. Thanks, hopefully that will help. It may be that in your case the freezing was being caused by the Ransomware Protection component. That would fit with Macrium making it worse/more frequent etc. since, at least as I recall from what I know of Macrium Reflect, it performs a lot of filesystem activity in the background to monitor for changes to files/data for its incremental backups and these are precisely the types of operations that the Ransomware Protection module looks at in checking for ransomware activity (file access, creation, modification, deletion etc.). That's just my hypothesi
  12. Thank you for the info/logs. If you wouldn't mind, could you also grab Support Tool logs from the system you rolled back? You don't have to reinstall the affected component package, but getting details/logs from both environments/systems could prove helpful in determining the cause for the Developers.
  13. A Good American Summary courtesy of IMDb.com: A Good American tells the story of the best code-breaker the USA ever had and how he and a small team within NSA created a surveillance tool that could pick up any electronic signal on earth, filter it for targets and render results in real-time while keeping the privacy as demanded by the US constitution. The tool was perfect - except for one thing: it was way too cheap. Therefor NSA leadership, who had fallen into the hands of industry, dumped it - three weeks prior to 9/11. In a secret test-run of the program against the pre-9/11-NSA d
  14. Sure, that's one way to address it assuming that doing so wouldn't result in the same formatting problem, but either way it would be up to IPS to implement the solution regardless.
  15. This is likely an issue for IPS, the provider of the forum software that we use here. I'll drop a line to the team about this so that they may report it to IPS. Hopefully they will be able to fix it in a future forum software release.
  16. Great, thanks. Yep, I missed it under the images. I just checked and the logs don't show the extra scheduled scan, just the one you created that starts at 7:45 so I'm guessing it was created after deleting it. That's OK as I did find this in one of the logs from the program: 01/04/19 " 07:37:06.332" 31109 0dd0 113c INFO ScanControllerImpl mb::scancontrollerimpl::ScanScheduler::UpdateScheduledScans "scanscheduler.cpp" 1091 "License state changed from Free to Licensed and there are no scheduled scans. Adding a default daily scan." I also found this: 01/08/19 " 07:45:00
  17. You're very welcome. Hopefully they'll have a fixed build out soon and if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  18. Can you get any memory dumps from the process when this happens? Do you have any dumps/minidumps from these events by any chance? If so, that could be helpful in tracking the issue down. If they're too large to attach you can upload them somewhere like WeTransfer.com and post the link. Thanks
  19. Greetings, The only thing I can think that might cause this would be if the software was being reset to default settings or if it was having some kind of issues with its configuration files/data files and falling back on the backup files containing the default settings. It may be useful to get a set of logs showing the details of your installation to see what might be happening: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates
  20. Sure, and if they're too large you can upload them somewhere like WeTransfer.com and post the link. I'm sure the Developers would find them useful in tracking down these issues. Thanks
  21. There was an issue with the last version of Malwarebytes (the one preceding component update 1.0.508) that would show errors in the even logs every time the system was shut down. I'm not aware of any other errors in the newer builds.
  22. OK, so the problem is present even with the older build of Malwarebytes? I guess you'll need to keep Ransomware Protection disabled until this gets fixed then but at least you can install the latest version of Malwarebytes (assuming there are no other issues with it on your system) and hopefully they'll have this resolved in the next release (version 3.7).
  23. That's OK, they might be storing their data files somewhere else like under one of the local user data folders under C:\Users\<user name>\Application Data. You can try to locate it to exclude but the main thing is excluding its primary program folder which you already did. As for the support tool, it can take a while to run sometimes. It has to download FRST and run that (you'll likely see an icon in your system tray while it's running/scanning to create the logs) and it should finish after a few minutes unless something is preventing it from working properly.
  24. That's correct, the issue with the errors in Event Viewer from Malwarebytes during shutdown occurred in the last version as the result of a bug that was actually fixed in build 508 that was related to the self-protection driver and/or MBAMService.
  25. No worries, if your hypothesis is correct about it not scanning then chances are that if they do address it, they'll likely build it with the same kind of heuristics that most of their other scanning components use meaning it will be likely to catch a lot of undesirable items and they've already got a pretty good collection of known malicious sites, ad servers and other undesirable websites thanks to the Web Protection component, the hpHosts database as well as the new browser extension beta (which you might try by the way if you haven't already, as it may block these, but even if not, it will
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