exile360

By the way, just for future reference, the Threat scan actually checks all processes and threads/modules loaded into memory along with all known loading points in the registry and file-system, so if an active threat is present on the system on a secondary drive (or any other unusual location not normally known to contain malware) it will still be scanned/detected. The only type of threat that might escape the Threat scan would be a dormant threat that is not active/has not been executed (such as a piece of malware manually downloaded from the web that hasn't actually infected the system but is simply residing dormant/inactive in a location not checked by the Threat scan, however such objects would be harmless until executed anyway, and it's a good idea if using the free version to scan any new files you download from the web prior to executing them anyway).

Greetings, You should still have full access to the Custom scan option as before so that you may scan your other drives. No features were removed in any of the recent updates that I am aware of. To access the Custom scan option you simply need to open Malwarebytes and navigate to the Scan tab rather than clicking Scan Now on the Dashboard tab (the default scan type is the Threat scan which is why this is the scan type performed by clicking that button), then select the Custom Scan option listed in the middle and click the bottom button which should now say Configure Scan and select whichever folders, drives and other objects you would like Malwarebytes to scan then click Scan Now. Additionally, you may use the right-click context menu scan option in explorer to scan any file, folder or drive you wish as long as that option is enabled in Malwarebytes (it is enabled by default; you should be able to right-click on any of those items I mentioned and select Scan with Malwarebytes). If you don't see these options or are having trouble with any other features please let us know. Thanks

Excellent, thank you for confirming the fix. Please don't hesitate to let us know if you have any future issues. Thanks

I understand, as I said, it's due to the recent updates to the licensing system. Simply create a support ticket as I mentioned above (the last link I posted, filling out the form on the bottom of that page) and Malwarebytes Support will get in touch with you directly via email and get the issue resolved for you. To speed up the process, you should provide them with the email(s) you used when you purchased your licenses if possible, the IDs and Keys having issues as well as the order number(s) if you have them, however not all of that information is required, it just helps them to speed up the process rather than having to look it up, so don't worry if you don't have all of it handy, just provide them with the info you do have and they will take it from there and will get everything resolved so that you may use your licenses again.

Greetings, It is likely due to the new license activation system. Many users have been experiencing issues, however it's just a matter of getting everyone with the legacy licenses migrated into the new licensing system. Usually the easiest way (if possible) is to create an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license(s) so that they will hopefully automatically be pulled in/synchronized so that you may then reset them to free them up for use once more. Instructions on doing so may be found in this support article and instructions on adding a lifetime key manually to your account can be found in this support article if necessary. If that doesn't resolve the issue, then please contact Malwarebytes Support directly and they will assist you in getting everything set up and your licenses working again, and going forward you should be able to login to My.Malwarebytes.com and reset/manage them on your own so that you shouldn't have to go through the trouble of contacting Support to do so in the future. To contact them, simply fill out the form on the bottom of this page and they will assist you directly via email. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks

Unfortunately many paid ones don't either, especially in the software world. That's why you so often see the text within the EULA along the lines of something like this in most of them, including the most expensive paid products: I'm sure if you read the EULAs included with most of the software you have installed you'll find similarly worded paragraphs of text waiving all liability pretty much no matter what happens, with the only exceptions being if perhaps the company offers some kind of guarantee, but those are rare and even then generally contain many of the same legal limitations for liability and just how far they will go/be required to go to try and make the situation right (like refunds, some kind of financial insurance/guarantee up to some set dollar amount (these are extremely rare, especially these days), attempts at data recovery etc.).

Greetings, Thank you for pointing out these issues. I will report these issues directly to the Product team for review so that they can hopefully address these issues promptly in an upcoming release assuming the Support team knows of no workarounds or fixes for these issues (a member of Support should respond here soon if there are any known fixes). Please let us know if you find any further issues or have any additional feedback. @djacobson would you please take a look and see if there is any way to correct these issues short of a new build from the Devs? Thanks

Hehe, well I guess we covered all the bases then @Catrina if you are using the Mac Malwarebytes product then please ignore my instructions and suggestions and please follow those provided by alvarnell; however if you are using Malwarebytes on Windows, then please follow the instructions and suggestions I provided, and please let us know either way if the issue has been resolved or not and also let us know if you are using a Mac or Windows and we will proceed with further steps appropriate for your operating system and version of the Malwarebytes software. Thanks

By the way, if you have an app called MSI Gaming OSD installed for your system/display, that is likely where the setting is found. You can find more details on this page, and it should be under the Screen Assistance or FPS section.

My apologies, I did not realize this topic was related to the Mac version; it's posted in the Windows support area and the OP did not mention anything about a Mac that I saw.

BIOS infections are *extremely* rare; so much so that to my knowledge, exactly 0 actual infections have been discovered in the wild (only P.O.C. created by researchers testing to see if such threats/attacks are possible). That said, you're running Windows 10 so it is likely your system doesn't boot from a BIOS anyway; it likely boots from a UEFI. You can learn more about the difference here. With that said, it could simply be a problem with the monitor itself such as a dead or 'stuck' set of pixels in that area, or could even be some kind of built in 'feature' for the display (some gaming monitors include the ability to display a custom image/crosshair in the center of the screen at all times as a kind of 'cheat' for first person shooter games that don't include a crosshair for aiming; once this feature is enabled on the display it would indeed show up under all conditions, even if Windows was reformatted/reinstalled as the setting is actually in the monitor itself, not Windows; if this is the case there should be a menu and/or button combination to disable this feature to make it go away, however you would need to consult with the manual that came with your display or consult the support page for your particular system/monitor or contact the Support team of the manufacturer directly, which I believe would be MSI based on the image you posted). If you still believe the system is infected then please do as Firefox suggested in his post above; simply read and follow the instructions in this topic and then create a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you with this issue as soon as one becomes available. I hope this helps and that you are able to quickly resolve this issue.

Greetings, It is possible that the Web Protection component is blocking the connection. Please test by excluding the IP that is attempting to remote into the affected system, and if that fails, try temporarily disabling Web Protection entirely to see if that yields any better results. Please let us know how it goes. Thanks

Just to add, in order to force the upgrade to the new version, simply open Malwarebytes and navigate to the Settings>Application tab and click on the Install Application Updates button near the top of that tab and allow it to download and install the new version when prompted, also allowing it to restart your system if prompted to do so to complete the upgrade process (just be sure to save anything you were working on prior to doing so to prevent the loss of any unsaved work due to the restart). I hope this helps, but please let us know if it does not and we'll assist you further. Thanks

Greetings, Do you see any particular notification or alert from Malwarebytes when this occurs? If not, please try temporarily disabling each component of Malwarebytes' protection one at a time and retry downloading the image each time until you are successful starting with the Web Protection component as it is the most likely culprit if Malwarebytes is blocking it. To do so, right-click on the Malwarebytes tray icon and click where it says Web Protection: On and click Yes to the User Account Control prompt, then way about 30 seconds, then try the download again. If it still doesn't work, repeat the same process with each of the other protection components listed in the tray. If the issue still persists, you may try exiting Malwarebytes completely by right-clicking on the Malwarebytes tray icon and selecting Quit Malwarebytes and clicking Yes to the User Account Control prompt. If that still fails to resolve the issue then please try closing and reopening your web browser to retry the download, and if it still doesn't work, try clearing your browsers history/cache, and possibly your DNS cache as well; instructions on clearing the DNS cache may be found on this page. If you still have trouble, please do the following so that we may take a closer look at your installation to try and determine the cause: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if the issue still persists, please provide the requested ZIP file. Thanks

Greetings, Unless I am mistaken, those appear to be the temporary backup copies of the various user registry hives that get created during scans by Malwarebytes. They're supposed to get cleaned up automatically whenever the scan completes but some issue with those particular systems such as a buggy install of Malwarebytes, some third party security tool or data monitoring/management tool, or perhaps some permissions issue may be causing them to be left behind. You should be able to delete all of them safely (the ones named with obvious user hive profile names, i.e. the ones starting with anything like S-1-5-*) as long as a scan isn't currently running (they're probably being created during whatever scheduled scans you have configured on the endpoints) and it should be fine, though a clean uninstall/reinstall of the endpoint client software may be in order if it is a corrupt configuration issue with the software itself. You can test by deleting the files on one of the affected endpoints, then running a scan (a manual Threat scan is fine), then check to verify that those files it creates during the scan get deleted when the scan completes. If they do not, then whatever is causing the issue must still be present. I hope this helps. Please let us know how it goes. Thanks

Excellent, I'm glad to hear that it's all squared away now. Please don't hesitate to post again if there's anything else we might help you with.

Hehe, I can relate to that. We're happy to help, and if you need anything else just let us know

Greetings, Did you delete the logs from the Reports tab? If so, that would be the reason as the details that are shown when you click on a notification event are displayed directly from the logs/reports. If you didn't then it is possible that for some reason they were deleted during the upgrade process to the new version. You should check the Reports tab to see if any entries are listed there, particularly related to any of the items listed in the notifications. You can also verify that it is working as it should by triggering another event that creates a notification and then checking to see if you are able to see the details from that event and verify that the log entry is created under the Reports tab as it should be. To do this you should be able to use the Web Protection block test website located at iptest.malwarebytes.com; just try to ping that site or to visit it using your web browser and Malwarebytes should block it. Once it does, check your notifications and make sure you are able to see the details for that web block event. Please let us know how it goes. Thanks

Greetings, It may be an issue with the product not being able to access the licensing server to validate your license. I would suggest first signing up for an account at My.Malwarebytes.com using the same email address you used when purchasing your license (instructions on doing so may be found in this support article) and then check to verify that your license shows up and shows that it has not yet been used/activated on any devices (it should show 2 of 2 devices available). Once that's done, try activating Malwarebytes once more and verify that it is not being blocked from connecting to the internet by your firewall or any other software on your system including any proxy or VPN software. If you still have trouble then please do the following to see if it corrects the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, go ahead and try activating the software with your license key once more to see if it is now able to activate properly. Please let us know how it goes and if the issue still persists. Thanks

Greetings, As I understand it the only support you *might* lose would be for anything related to money changing hands such as refunds, pricing and the like. Technical support *should* still be fully available to you, at least as far as I am aware. That said, I do believe it works differently for customers who purchase through any partner/reseller as I believe they would be expected to provide technical support, however if anyone from the Malwarebytes staff knows better then I concede to their knowledge.

The following information should prove informative. It documents much of what Malwarebytes classifies as PUP (Potentially Unwanted Programs) including driver updaters and the reasons why: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/cybercrime/2015/06/driver-updaters-digital-snake-oil-part-2/ https://blog.malwarebytes.com/cybercrime/2015/07/pup-makers-digital-snake-oil-part-3/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ Regarding legal precedent, please refer to the following articles which cite two cases involving Malwarebytes and vendors blocked as PUP: https://blog.ericgoldman.org/archives/2017/11/section-230c2-protects-anti-malware-vendor-enigma-v-malwarebytes.htm https://blog.ericgoldman.org/archives/2018/09/section-230-helps-malware-vendor-avoid-liability-for-blocking-decision-pc-drivers-v-malwarebytes.htm The following links should also prove informative as to why many items are classified as PUP by Malwarebytes: https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2853053 https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/

Sounds good, hopefully they won't have too much trouble getting everything consolidated/looking right.

Greetings, Yes, the latest versions of Malwarebytes require a CPU that supports SSE2. There is still the old hotfix for this issue here however I don't even know if it works with Malwarebytes 3 or not as it was created for Malwarebytes 2.x years ago.

Greetings, Please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will be able to assist you in getting everything with your license/subscription straightened out. If there is anything else we might assist you with please let us know. Thanks

Greetings, I checked under Settings for my own account and for the account name it just shows Home and I can edit it, so you can probably change it to whatever you like. As long as it is showing all of your subscriptions/licenses and devices then it really shouldn't matter. The important thing is that you are able to activate/deactivate licenses/devices there so that you can migrate your license from one device to another if you ever need to. The (none) account must be a second account that was created when setting up your account for some reason, they must not have been able to put it under the typical default Home account name. I would go ahead and let Support know about it and they can probably just delete the empty account so that your primary/Home account shows your licenses/subscriptions as it's supposed to.