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Everything posted by exile360

  1. Greetings, Yes, it appears that the installation failed to complete properly resulting in a corrupt install of the software. Please do the following and it should correct the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue persists or if any additional issues occur. Thanks
  2. Just for additional info, I would also highly recommend giving the Malwarebytes browser extension beta a try. It works similar to the Web Protection component in Malwarebytes Premium, but it also has behavior based blocking for tech support scam sites (those fake Microsoft etc. lockscreen sites that tell you you're infected and try to get you to call for their "tech support") in addition to blocking many ads, tracking servers (to guard your privacy), clickbait, as well as the same malware and PUP (Potentially Unwanted Program) domains/IPs Malwarebytes Premium blocks. It is fully compatible with all protection components in Malwarebytes 3, including Web Protection, and works within your web browser to enhance the protection you have from Malwarebytes 3 if you have it installed, and the extension also works by itself even if you don't have a Malwarebytes Premium license. The extension is available for Chrome (as well as other Chromium based browsers like SRWare Iron and Vivaldi) as well as Mozilla Firefox. Microsoft Edge and Apple Safari versions are in development last I heard, however those two versions are not yet available. You can find out more and get the extension at the following links for each browser: Chrome Firefox
  3. Excellent, I'm glad that it's working now It could have just been a temporary quirk caused by something such as a corrupt config file or something (whatever it is that Action Center uses to read/display status info; I know Vista used an XML file for Security Center but I believe more modern Windows versions' Action Center feature uses more complicated means of storing/reading/displaying status info, though only a Dev familiar with working with it would know for sure, such as one from a security software vendor who registers with Action Center (like Malwarebytes)).
  4. I found this post on Intel's support forums which may prove helpful. I also did a search for disable optane and the results may be found here. If you can't find the answers you need there you can try creating a topic on their forums to see if anyone else has experience with your specific device/setup and can help walk you through what needs to be done to disable/remove Optane.
  5. Excellent, I'm glad that it's functioning normally now. If you have any future issues please let us know. Thanks
  6. Greetings, I didn't see anything obvious that jumped out at me in your logs so please give this a try as it could just be a matter of one or more of Malwarebytes components being corrupted in which case a clean install should fix it: Run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, please try launching Malwarebytes again and let us know if the issue persists or not. Thanks
  7. You could just physically remove the Intel Optane chip/SSD from the motherboard if you really want it disabled, assuming it isn't required for the system to boot (and it is my understanding that it shouldn't be required for booting; at least if it is being used to boost drive throughput as it was originally intended by Intel). You might lose a bit of performance, but if it isn't stable with it then I'd personally just go without it.
  8. Yes, it should be the same for all those affected. While I don't know all of the technical details, it appears that there's a problem with the driver not shutting down properly when the shutdown command is called which results in the error, however I haven't seen any reports so far of it impacting performance or stability in any way so it seems to be a minor issue and I expect it will be corrected in the next release (the affected version is the recently released 3.6.1).
  9. If you use the Immunize function in Spybot Search & Destroy or Spywareblaster then these are false positives. You can verify this by checking the registry entries. If they show the value data as 4 then they are FPs as zone 4 is the restricted zone. You can learn more by reviewing the information on this page. If these entries were set to 2, meaning the trusted zone, then they would not be false positives, however there has been a longstanding known issue with ADWCleaner detecting these types of entries. Most were corrected in the last 2 releases however it appears that some of them still linger (assuming they are configured to 4 on your system). The following is a quote from the Microsoft page linked above:
  10. That's correct. In fact, you can test this yourself if you wish. Aside from verifying that the Chameleon driver is running, you can also try terminating any of Malwarebytes' processes via any tool such as Task Manager and you should receive an "access denied" error from Windows (you won't see this error if self-protection is disabled and it will allow you to terminate them if self-protection isn't running which you may also verify if you wish).
  11. I just confirmed this issue on my own system running the latest build (3.6.1). I will report it to the Product team. If you come across any additional issues please let us know. Thanks
  12. Greetings, Until one of the Research team members responds, I believe I can offer some additional information that may prove helpful. I looked up the IP address of the sites being blocked and found a listing for it here on hpHosts which is a site run by members of the Malwarebytes Research team and includes a lot of the same information used for the Web Protection component in Malwarebytes 3: https://hosts-file.net/default.asp?s= I also checked the IP address itself by pinging it and discovered that Malwarebytes is actually blocking the IP address (, not specifically your newly registered domains meaning any site hosted on that IP address will be blocked unless the Research team makes an exception (which they are likely to do if either the server is no longer a threat, if it is a false positive, or if there is a way to block the malicious content found on that server without blocking your specific domains as well however I do not know what course of action they can or will take so we'll have to await their response).
  13. Yep, that's exactly right. And this is the same reason that when you have a normal AV installed, that if, for example, you disable its HIPS component or some other ancillary protection component included in the product, Windows Security Center/Action Center will most likely not display any notification/prompt or change its status. It only checks for whatever the vendor reports as the primary "malware protection/detection" component (usually called "virus protection" in most AVs, though some have modernized their terminology and now more accurately refer to it as "malware protection") and whether or not databases are up to date as well as whatever module the vendor reports as their "anti-spyware" component (if they have such a dedicated module and if they are reporting to the Security Center/Action Center as both an AV and AS solution). The same goes for firewalls for example in Internet Security suites and the like if they have Windows monitoring their firewall status. It lacks the granular monitoring capabilities to report on modules outside of its very basic 3 types of protection so for a product like Malwarebytes which uses several diverse layers of defense in a single solution/product, Windows' monitoring capabilities aren't really that useful, especially since the Malware Protection component in Malwarebytes really isn't the most proactive/effective component in its arsenal, especially given how prominent exploits are today as a primary infection mechanism for virtually all types of threats now, be they standard Trojans, rootkits, spyware, and of course ransomware, which has also become quite common.
  14. By default (unless you disable them) Malwarebytes will also notify you from the tray whenever it is out of date or any protection component is disabled. I believe the interval for databases to be considered outdated is around 24 hours and this is the same duration that Security Center/Action Center would use to determine whether it's up to date or not.
  15. You're welcome For what it's worth, the last I heard they did plan on adding the ability to use custom block lists eventually, however it hasn't been implemented yet. In the meantime using your HOSTS file is a reasonable alternative (I use a rather large one myself, in addition to Malwarebytes). Just note that if you do end up going the HOSTS route, that if you end up using a large HOSTS file (in the neighborhood of hundreds or thousands of entries or more) then please be sure to disable the DNS Client service otherwise you'll have major system performance issues. It's not an essential service anyway; it's primarily used for DNS caching which is completely optional and doesn't go well with a large HOSTS file resulting in massive constant CPU usage unless you disable the service. You can learn more about it here.
  16. Hehe, not my pockets, at least not any more I only use AT&T DSL now and have no complaints (except that it isn't fiber, but at least I get around 7 megabits instead of the 6 I actually pay for/which is the highest they offer; used to get around 8 but it wasn't super stable so the techs at AT&T fixed it, and while I did lose a bit of speed downstream, it is perfectly stable now and my upstream speed is 2~3 times what it used to be).
  17. Yeah, I freaked out today when my phone suddenly made that annoying sound and immediately killed it after seeing what it was then took to the net to find out what was going on. A useful tool in a real emergency I suppose. I just hope they don't start doing regular tests of it as frequently as they used to on my former cable provider (I cut the cord years ago, so no idea how it is now) which used to be at least 2-3 times a week (even though they always claimed it was only weekly).
  18. You may also find the following links to be of use. They cover everything from registry cleaners, to system optimizers, driver updaters, tweaking tools and many others as well as some common PC performance myths: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/
  19. Looks like they list some of the new features here.
  20. Greetings, I personally use Simple DNSCrypt, however do keep in mind that it isn't a VPN and is only a tool for guarding your DNS requests against man-in-the-middle attacks and to keep ISPs and others upstream from determining your identity. I haven't used a VPN personally however I've heard (from Linus Tech Tips mostly, so maybe not the most reliable info since they're paid to promote it) of TunnelBear and I've seen a few members of the forums here mention HotspotShield before, though do keep in mind that most VPNs will either be paid or ad supported so that's a factor if saving money is the priority. You might check with Wilders Security Forums to see what the opinions there are, particularly in this section which is dedicated to privacy tools like VPNs etc. There are also browser plugins that can help with different aspects of privacy, including ad blockers as well as some that block specific privacy threats like Easy WebRTC Block. Malwarebytes even has their own browser plugin which is currently in beta and is available for Chrome and Firefox that blocks many ads as well as tracking servers in addition to the usual malicious content. It's free at least while in beta (I don't know what they plan to do after that, i.e. whether it will become a part of Malwarebytes Premium etc.) so it's worth trying, especially since it also has behavior based blocking abilities that allow it to block tech support scam sites and certain other threat types without relying on a database to do so (although it does also use block databases for known malicious sites). You might also consider using something like TOR which is based on Mozilla Firefox, so you might even be able to use some of the same plugins there, including the Malwarebytes browser extension beta (unconfirmed, but it's possible as I understand it). You'll find more info on the Malwarebytes browser extension beta at the following links: Chrome Firefox I hope this helps.
  21. Greetings, Please refer to the information found in this support article as it provides guidance on who to contact to cancel your subscription. If there is anything else we might assist you with please let us know. Thanks
  22. Greetings, Unfortunately custom block lists are not an option in Malwarebytes at this time so you'd have to use an alternate means to block the site in question such as your HOSTS file or firewall. Also, if you are running Windows 7 or newer then a new version of Malwarebytes is available, version 3.6.1, and you may install it by opening Malwarebytes and navigating to Settings>Application and clicking on Install Application Updates. With that said, if you believe the site in question is malicious then you may report it to the Malwarebytes Research team. To do so, first please read the information in this topic then create a new thread containing the appropriate information in that area of the forums by clicking here and they will review your submission to determine whether or not to add it to the block list for Malwarebytes. If there is anything else we might assist you with please let us know. Thanks
  23. Greetings, Is this happening when Malwarebytes is running a scan, or does this happen any time that Malwarebytes protection is enabled? If it is only during scans then it may help to open Malwarebytes and go to Settings>Application and under Impact of Scans on System enable the option Lower the priority of manual scans to improve multi-tasking.
  24. Disable Fast Startup and then reboot and see if Malwarebytes starts up normally (it should). The issue is due to the way that Fast Startup works. It unfortunately keeps a lot of things still loaded into memory like the registry hives and some drivers which means that many of the startup routines that would normally occur during a normal boot don't happen when Fast Startup is enabled, and this includes some of the routines that would trigger Malwarebytes to start so the end result is that you start your computer and Malwarebytes isn't running. This issue affects many different programs that run at startup, not just Malwarebytes, and I would highly recommend keeping Fast Startup disabled for this reason because it can quite frankly be rather unstable. Here are a couple more links on the subject that provide additional information: https://www.windowscentral.com/how-disable-windows-10-fast-startup https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/
  25. I'm not sure if it alerts him when you put his name in bold like that as the forum software might not recognize it as the alert command. @dcollins please continue to assist this user when you can. Also, just in case he is away like on vacation or something I will also alert another member of his team to take a look: @nikhils if dcollins is unavailable, could you please take a look? Thanks
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