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exile360

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Everything posted by exile360

  1. That's a real bummer, I'm sorry to hear that. My GMail account is usually pretty good about filtering most of the junk out, but admittedly I do give out my GMail address as little as possible, and usually either use a bogus address if it's required (and assuming they don't require verification; though unfortunately most sites/services do these days), or I'll use my Yahoo address instead which seems to also be pretty good about catching the unwanted junk/spam. If you can determine the source of the spam that could definitely help you to avoid it in the future. Basically try and determine around when it started coming in and figure out what the most recent site/service etc. you signed up for using that account was at the time or who you gave the address to (it could also be that someone you know was infected with malware and your address was snagged from their address book and the bad guys are now spamming everyone whose address they've retrieved that way). Of course another possibility is that one of the countless data breaches that have taken place over the past several years resulted in the bad guys getting your address among the others that were stored in one of the online databases they stole and that's where it's coming from. Either way, I hope that you are successful in avoiding the spam in the future; I know how frustrating it can be when you just want to read your messages only to be greeted with an inbox full of spam.
  2. Yes, that likely is the offending module. It is likely using a similar method to Malwarebytes for blocking malicious websites and servers (it's likely hooked directly into the network stack via the WFP APIs the same as Web Protection in Malwarebytes is). Please let us know how the testing goes and what you come up with. Once we discover which options work and which ones don't, then we can try and determine which is the least risk for resolving the situation while retaining as much protection as possible.
  3. That's my suspicion as well. I can't recall any cases where Malwarebytes scanning killed a drive. It's also possible (though far less likely) that there was some kind of power issue during the night that corrupted the drive. Either way I'd suggest unplugging the drive until you are ready to attempt data recovery on it if you need to retrieve the data. I'm not sure how good the recovery tools that are available to consumers are, but professional data recovery services are quite expensive so if the files on that drive aren't too important and/or you have them backed up elsewhere then it would probably not be worth going that route.
  4. What kind of data was on this drive? I'm just curious because some types of files are scanned much more quickly than others (for example media files such as images, audio and video files as well as documents; archives and executables take the longest).
  5. It works fine with external drives, you just have to select the appropriate scan type. The default Threat scan looks for active threats installed on the system, not dormant threats that cannot harm your system because they aren't active and are on a secondary or external drive. To scan an external drive all you need to do is click the Scan tab and select the Custom Scan option then click Configure and check the box next to the drive(s) you wish to scan, or you can simply right-click on a particular folder or drive that you wish to scan in Windows Explorer and select Scan with Malwarebytes. Just keep in mind that it will take a very long time if there is a lot of data on the drive.
  6. Greetings, Unfortunately spam can be difficult to deal with as it only requires that they have your email address to send spam to; they don't need your password or any other info. It's likely that some site or service you signed up for sold or freely provided your email address to a third party advertiser/marketer along with everyone else who signed up there, and these spam messages are the result. Short of creating a new email address and stopping use of the one being spammed, I don't know of any surefire way to eliminate it. Obviously reporting each spam message to your email provider by marking them as spam may help a bit eventually, however there is no guarantee that it will eliminate all of it as spammers are pretty clever and will use many different sources to send the messages, but hopefully the content of the messages is generic enough that your email provider's spam filter can heuristically block it all after it has been trained by having enough of the messages reported. Also, if the spam is from a legitimate marketing company and not malicious/a scam, you could seek out an unsubscribe option to get off of their mailing list if they provide one within the messages, though that is a bit of a risk as it provides confirmation that your email address is active/in-use which would help them if they are malicious. If you know the source of the messages, like a site you signed up at or an online store you purchased from then unsubscribing should be perfectly safe and should stop the messages. You can also seek out info on the Malwarebytes Labs blog which is written by the Malwarebytes Research team. I did a search for the word 'spam' and got plenty of results showing articles and info that may prove useful to you. You can view the results here or you can do a search on your own or explore the blog from its homepage here.
  7. OK, thanks. I have noticed on my own system that Malwarebytes definitely holds up shutdown a bit, but it's only a few seconds and I have no errors in Event Viewer; of course I'm running Windows 7 so that is likely why. I'm really not certain what else we might try short of simply exiting Malwarebytes each time you're going to shut down, though that obviously isn't ideal. You could try disabling each component of protection individually and try restarting your system each time to test and determine which precise component it is that may be causing it (assuming it's one of the drivers for protection loaded under MBAMService.exe and not MBAMService.exe itself). I would suggest starting with Web Protection. To disable it, right-click on the Malwarebytes tray icon and click on Web Protection: Enabled and click Yes when prompted by UAC, then wait a bit for things to settle down as it unloads its driver and web block databases from memory, then try restarting the system. If the error still occurs, re-enable Web Protection and move on to Exploit Protection and repeat the process. Do the same for Malware Protection and Ransomware Protection (this one is also a likely candidate) and let us know what you find out. If we can isolate the individual component causing it, that info could be very helpful for the Developers to try and fix it. You can also see if disabling self-protection helps. The setting for that is found under Settings>Protection near the bottom. Click on the switch to toggle it off and confirm when prompted by UAC, again wait a bit for it to settle down and fully unload, then try rebooting the system once more. If you decide to do this testing please let us know how it goes and which component of protection seems to be at fault, assuming disabling any of them works to resolve it. Thanks
  8. I meant their malicious website blocking component. I can't recall exactly what it is called, but they have one. It's up to you which you choose to disable, but if you can find the setting in Bitdefender to confirm that disabling it even helps, that would be the first step. As for disabling protection for Outlook, that won't do any good. Those settings cover Exploit Protection, not Web Protection (and you definitely don't want to sacrifice Exploit Protection as it's crucial for the apps that it shields by default). You could try excluding Outlook from Web Protection to see if that helps, again, just to test. To do so, follow the instructions under the Exclude an Application that Connects to the Internet section of this support article for Outlook.exe and see if that makes any difference, just be advised that if anything malicious comes through that tries to connect to a malicious website such as a preview of an email containing malicious content downloading from a known malicious site, it will not be blocked, however that isn't a great risk these days as most email clients (Outlook included) are designed to block such active content by default more often than not so that might be your safest bet, assuming it does resolve the problem.
  9. It's not an error. Many AVs still use 32-bit executables so when you try to browse to the native System32 Windows redirects you to SysWOW64 instead, which is the 32-bit system folder created on x64 operating systems for backwards compatibility with x86 software. Entering Sysnative forces it to go to the real System32 folder thus bypassing the redirection. You can learn more about this here:
  10. Greetings, You may need to contact Malwarebytes Support in order to ensure that you get the right pricing as I believe there is a discount when you add an additional device to an existing license. Please do so by filling out the form on the bottom of this page and they will assist you. Please let us know if there is anything else we might assist you with. Thanks
  11. Greetings, Your best bet would likely be to simply create a new account using your correct email address. As long as your license key wasn't already registered with the non-existent email address then it should be fine. If that doesn't resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you via email. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  12. Greetings, The Threat scan does not check any files on drives other than the primary C drive where Windows is installed, with the exception of items actually running in memory as those are checked regardless of their location. That said, I'd advise disconnecting and reconnecting the drive to see if that resolves the issue. It may have gone into a sleep state due to non-use due to the power saving features in Windows. If your data still doesn't show up, try disconnecting the device and restarting your system, then reconnecting the device to see if your files are now present on the drive. Please let us know how it goes. Thanks
  13. I believe the solution is simply to disable the web filtering component in Bitdefender (not the firewall; I believe that component is fine with Malwarebytes), otherwise you may disable the Web Protection component in Malwarebytes. If the two together are creating a conflict then that is likely the only solution at this time. You could try mutual exclusions between the two applications if you haven't done so already, however I'm not confident that it would help in this case. If you'd still like to try (and it may improve overall system performance anyway), please exclude Bitdefender's program folder(s) under Program Files and/or Program Files (x86) as well as its data folder, likely located under C:\ProgramData using the method described under the Exclude a File or Folder section of Exclude detections in Malwarebytes for Windows v3 and exclude the items listed in this support article (or at least Malwarebytes' executables) from Bitdefender's real-time protection. Please let us know if none of the above resolved the issue or if the problem is independent of Bitdefender. Thanks
  14. Greetings, It sounds like these are likely false positives. If you would, please post the logs showing the detections from ADWCleaner. Thanks
  15. You're welcome, if there's anything else we might assist you with please let us know. Thanks
  16. Ah, I see. I checked the main site but I couldn't find anything. Hopefully someone from the Support team has the documentation for that build. @djacobson would you be able to assist please? I pinged a member of the Business Support team to come take a look and assist.
  17. Greetings, I'm not sure if this includes the information you seek, but you might find this support article to be helpful. I just searched the Malwarebytes support knowledgebase for Management Console system requirements and it was the first item that came up. Hopefully it is relevant to your situation, but please let us know if it is not. Thanks
  18. Thanks. What happens if you right-click on the Malwarebytes tray icon and select Quit Malwarebytes? Does it have any problems terminating completely from memory? You should be able to see all of its processes end on their own in Task Manager, usually only taking a matter of seconds depending on what's going on at the time. I'd like to know if it hands up there too. Please let me know. Thanks
  19. That's great news, thanks for letting us know I knew they made a lot of changes and bugfixes for Web Protection in this most recent release, but I wasn't certain if any of those changes/fixes would impact this particular issue or not, so thanks for the confirmation. I will be sure to let them know.
  20. Try restarting the system. After an item has been quarantined it may not be possible to restore it until after a reboot in case Delete on Reboot (DOR) was set to remove any remnants of the previously detected items after system restart to prevent removing an item, restoring it from quarantine, then having it permanently deleted (with no backup copy in quarantine) after the system is restarted for the first time following a scan/remediation. It's the same way with Malwarebytes 3 where you'll find that after removing an item with a scan, it often cannot be restored from quarantine until the system has been restarted.
  21. Thanks. It looks like UAC isn't set to defaults and Malwarebytes had a problem deleting some files that it would normally remove. Resetting UAC to its default settings might fix it. To do so refer to the information on this page as well as here. Next, reboot your computer and then perform a clean installation of Malwarebytes to remove those files I mentioned and start fresh to see if that resolves the issue now that UAC has been reset: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue is resolved or not. Thanks
  22. Excellent, I am glad that I was able to help you to get the software working again
  23. That is alright, we will get the issue fixed. Please download this file and then extract it and move it to C:\Windows\System32\drivers\etc to replace the file that is already there. Once that is done, restart your computer and you should be able to activate Malwarebytes with your license key. Please let us know how it goes. Thanks
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