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exile360

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Everything posted by exile360

  1. Aha, that explains it. No worries, I've done the same thing myself countless times on various sites. It is confusing that some sites/services use your email address as your username while others have you create a separate username but still require your email address. It definitely makes keeping track of all your logins/info more of a chore, but I guess at the same time it can be good for security, that way anyone who knows your email address can't just try to brute force their way into your online accounts by simply guessing your password as they'd still need your user name. Anyway, I'm glad you got the issue sorted and if there's anything else we might be able to help you with please don't hesitate to let us know
  2. Sweet, you finally tracked it down, nice detective work Yep, I use DuckDuckGo as well (including their browser add-on). It does indeed block a lot of ads/trackers/content so it's not surprising they'd block embedded videos on websites from auto-playing as that is something some users complain about (especially when the video is an ad as they are on some sites).
  3. If you haven't checked out Malwarebytes Browser Guard yet; their new add-on/extension for Google Chrome (and other Chromium based browsers like SRWare Iron, Vivaldi and Microsoft's new Chromium based Edge browser) as well as Mozilla Firefox, then I highly recommend it. It blocks ads, trackers, malware, clickbait, phishing scams, tech support scams/screen lockers and more and works great alongside Malwarebytes Premium (including the new beta). Links below for each version and you can learn more about it here: Chrome Firefox
  4. Greetings, No, not that I am aware of. You can try the test page iptest.malwarebytes.com to verify that your Web Protection is working in Firefox though just to make sure. Just try visiting the page and you should see it get blocked. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  5. Yes, you most certainly can; I just wanted to provide some additional details as to why that is along with some further options if you still weren't sure about it
  6. What Porthos says above is accurate. For some additional detail, especially with regards to things like script based malware and other non-executable based threats/attacks; much of what Malwarebytes includes in the real-time protection components of the Premium version are focused on detecting threats based on behavior rather than identifying specific files or signatures. This is actually a superior approach since it means that Malwarebytes is capable of detecting many new/unknown threats and morphs of existing threats that would otherwise be missed by a strictly signature based solution since a signature based engine would require that the researchers working on it had already seen and captured samples of the threat before they would be able to develop signatures to detect it. Given how easy it is to modify a script or similar threat to evade signature based detection, this makes the behavior based approach far more proactive because with scripts it can be a simple matter of reordering the script's contents, encrypting it with alternate encoding, or simply using a completely different scripting language to cause signature based engines to no longer detect it while none of these tactics would bypass a behavior based approach since, in execution in memory they look identical no matter how obfuscated/altered they might be. You can learn more about this subject and why a behavior based approach is more forward looking by reading this article and you can learn more about the various layers of protection provided by Malwarebytes by reviewing the diagram and information found on this page. Beyond that, you can of course keep Windows Defender active or install Microsoft Security Essentials if using Windows 7 if you still want to have a traditional AV layer in addition to Malwarebytes and there are also free offerings available from other vendors such as Avast, AVG, Avira, Bitdefender, Kaspersky and Sophos among others. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  7. Yep, I figured it had to be the result of an upgrade. Yes, that's exactly what I was thinking when I saw it; that it would be perfectly fine to be displayed upon first installation, but after that it should just stay quiet. I'm glad that it's just a bug. I'm running the extension in the portable build of SRWare Iron x64 on Windows 7 SP1 fully patched if that makes any difference for replicating this issue. Thanks for taking care of it
  8. I was just in the middle of streaming a video on YouTube with multiple tabs open in my browser in the background when suddenly I was taken to a new tab while my YouTube video continued to play (I could tell because the audio continued) and suddenly this new tab which had stolen my focus displayed this: The URL, which is shown below, is clearly internal to the extension itself rather than being the product of some external site: chrome-extension://ihcjicgdanjaechkgeegckofjjedodee/app/eventpages/welcome.html Now don't get me wrong, I'm all for a browser extension being able to display such a 'welcome' page to highlight features/functionality/settings/walkthroughs or whatever just after installation, however this extension has been installed for months and this is the first time I've ever seen it and it popped up randomly while streaming a video and while I definitely was NOT interacting with the Malwarebytes browser extension in any way. I'm sorry, but I just cannot abide this behavior. It is blatant adware activity and were I still the Product Manager for this product (I originated the idea that led to its development and acted as the project's Product Manager for several months prior to its final beta and subsequent release) I would never approve of doing so. You can't just randomly display pop-ups promoting your products and steal focus from the user. Treating a user's system like it doesn't belong to them is precisely what PUPs and malware do which is why the entire suite of products created by companies like Malwarebytes exist, and regardless of what so called 'reputable' vendors like Google and Microsoft among others might be doing and might consider acceptable, it still is not OK for legitimate applications to behave like this; especially for an extension/application created by a security vendor who takes so much pride in fighting PUPs and adware with a class-leading aggressive stance against PUPs and the like. You can do better, and I believe you will do better, so please take this feedback for what it is; a hard line in the sand to say that this was not the right way to implement this feature. Please display this immediately upon installation in the user's browser and keep your messages to yourself after that (save for displaying the usual block page when something is actually blocked, of course). Edit: I just realized this was probably displayed as the result of some update/new version being installed automatically in the background since I have my browser configured to keep my extensions up to date automatically. While I realize that may be the case, this still should not have happened and such an event should never cause focus to be stolen from the user. If you wish, display a little notification item at the bottom of the browser or around the icon in the browser's menu which does not pop up over full screen content (like a video from YouTube being viewed at the time) and instead just keep it there for the user to notice and click on the next time they are in a normal view of their browser out of full screen. I know it can be done because that is how Adblock Plus and other extensions handle it. I have a ton of extensions installed which update all the time and not once have I experienced this with any other browser extension, so please in this instance follow the industry standard and don't annoy your users/customers. Thanks
  9. Greetings, Not that I am aware of, no, however only the Product team would know for certain. That said, the extension should retain your allow list between upgrades so importing/exporting shouldn't be needed under most circumstances.
  10. Excellent, I'm glad that it worked. If there is anything else we might help you with please don't hesitate to let us know. Thanks
  11. Sounds like a plan I hope it helps, and I look forward to hearing back from you, hopefully with good news.
  12. You're welcome. I'm sorry we couldn't resolve the issue, but at least we were able to eliminate several variables as potential causes. I hope that they get the problem resolved soon so that you are able to enjoy their content again. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  13. Excellent, I'm glad that it worked and that your system was not infected. If there is anything else we might assist you with please let us know. Thanks
  14. That's great news, I'm glad to hear it ! You're very welcome, and if there is anything else we might help you with please don't hesitate to post. Thanks
  15. Yikes, that explains it. Rootkits are nasty business. I'm glad that Malwarebytes Anti-Rootkit was able to get the system cleaned up for you. I'd also suggest launching Malwarebytes and going to Settings>Protection and under Scan Settings enable the option for rootkit scanning then run another scan with Malwarebytes just to make sure there aren't any lingering threats. Also, if you suspect that any threats may still be present on the system then please don't hesitate to follow my instructions above to post in our malware removal area so that one of our malware removal specialists can check it out and make certain it's completely clear of threats. Anyway, I'm glad I was able to help and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  16. You're welcome, hopefully it is resolved but let us know if you continue to experience issues, and also be sure to reboot your system just to make sure it reloads and reads the change in settings for Security Center/Action Center (it has to read it from the registry on boot). It may also help to disable fast startup if it is enabled, as it has been known to cause issues occasionally. You'll find instructions on how to do so here as well as here.
  17. Windows and Windows Defender determine whether or not another AV is installed based on what is shown in the Action Center/Security Center so changing the setting in Malwarebytes to have Malwarebytes unregister itself from the Windows Security Center/Action Center should alleviate the issue and cause Windows Defender to become fully active again. The only downside is that Action Center will no longer monitor the status of Malwarebytes, however that shouldn't really be a problem since Malwarebytes monitors its own status and should notify you if there is ever an issue via its own UI and notifications.
  18. Greetings, It sounds like it might be a push notification threat. Please try following the instructions in this topic to see if they help. If the problem still persists then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  19. OK, please go ahead and try running Malwarebytes Anti-Rootkit to see if it will function on your system and if it does, have it remove any threats it detects and reboot if prompted to do so to complete the removal process. Once that is done, if the issue still persists then please try running ADWCleaner and likewise have it scan your system and remove any detected threats. If the problem still remains after that then please follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any threats and getting it cleaned up if any are present which will hopefully get Malwarebytes up and running properly again.
  20. Greetings, While Malwarebytes alone should be sufficient even without a secondary antivirus, the two should be fully compatible. I suspect that Windows disabled Defender because it saw that another AV/AM app had been installed and had registered as virus protection with Security Center/Action Center. You should be able to change a setting in Malwarebytes to get Defender to activate itself again. Just open Malwarebytes and go to Settings>Application and under the section for Windows Action Center, configure Malwarebytes to never register with the Windows Action Center, then restart your system and you should then have both Malwarebytes and Windows Defender fully functional. You can find more details on this setting in this support article. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  21. I don't know if it is compatible with your system/browser, but you can actually block tech support scam sites like the one you encountered (along with a host of other malicious sites, ads, trackers, phishing scams, clickbait links and much more) by installing Malwarebytes Browser Guard. It is an extension available for both Chrome (and other Chromium based browsers like SRWare Iron and Vivaldi) as well as Mozilla Firefox. You can download the version appropriate for your browser at the links below: Chrome Firefox
  22. Greetings, If you haven't done so already, please create an account at My.Malwarebytes.com using the same email address you used when you purchased your license. Instructions on doing so can be found in this support article.Once that is done you should be able to see your license and the device(s) it is currently active/installed on along with the number of available devices. You will find information on how to manage your licenses in your account in this support article.If you need to deactivate one of your previous devices/installations to free up a license for your Android device, you will find instructions on how to do so in this support article. If you still have trouble getting it to work properly, or if you wish to seek a refund for your purchase then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  23. Greetings, Please remove the following entries from your HOSTS file and Malwarebytes should then be able to install and function properly: Hosts File Blocks ================================== Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com You will find information on how to reset the Windows HOSTS file in this Microsoft support article. Once that is done, go ahead and do the following just to make sure that Malwarebytes is installed fresh to ensure that it has all of its files and data intact: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you continue to experience any issues running Malwarebytes. Thanks
  24. You can definitely use both (I do myself as do many others on the forums here) as both extensions block things that the other does not and as alvarnell already mentioned above, uBlock Origin does have some features that Malwarebytes Browser Guard does not (also, MBG has behavior based blocking; a technology not included in ANY other browser extension that I am aware of and it works quite well against tech support scam sites and the like).
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