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exile360

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Posts posted by exile360

  1. In addition to the above info, I think the information in the Malwarebytes End User License Agreement (EULA) found here may also apply:

    Quote

    Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name or detailed in the associated official release notes.

    Quote

    Except as specifically permitted under Section 2(g) below, You must have a license to the Software for every Device on which you operate the Software. You may run the Software on a network, provided that you have a license to the Software for each: (1) Device that the Software is Executed on; and (2) Device or user instance that can access the Software over that network that is not included in (1).

    Although that's just my interpretation; a member of the staff may clarify if I am incorrect.

    • Thanks 1
  2. Greetings,

    Unfortunately Malwarebytes has no software that runs on routers at the moment.  I assume it would require some sort of Linux based client if it is a router that supports the installation of third party software (most don't, though some do have custom firmware available which allows further options).  Malwarebytes has a VPN called Malwarebytes Privacy, however it won't run on a router either.

    • Thanks 1
  3. Well, the official answers are in the EULA which states that they only support purchases direct from Malwarebytes or through an authorized reseller.  The additional info provided by Newegg, me, Porthos and anyone else who does not officially represent Malwarebytes and their legal agreements cannot say with absolute certainty whether or not the Newegg licenses will be honored as we've only our past experience which tells us that they should be.  When in doubt, go with the official terms which state pretty clearly what the answers are.  Since Newegg isn't an authorized reseller any more, those v3 licenses will only be good/honored/valid for as long as Malwarebytes chooses not to enforce the terms of their official End User License Agreement.  If ever they do enforce those terms within the software, you'll have to deal with whatever the consequences of that are which may include your licenses being invalidated.  I don't believe Malwarebytes would ever do that, however I won't lie to you and tell you that it's absolutely impossible either because I'm not in charge of such things.

    • Like 2
  4. Hello again,

    I've done some more thinking on these issues and the EULA, and while I still stand by everything I said previously with regards to how it actually works right now, in spite of the official terms as outlined in the EULA, there is no guarantee that these things will remain true and I have to believe that they specify what they do in the EULA for a reason, meaning all of these allowances we've observed for licenses purchases elsewhere, entitlement to future product versions/updates/upgrades and the other issues under contention due to the wording of the EULA are likely going to change so if I were you, I'd play it safe and just buy from an officially authorized reseller or Malwarebytes itself rather than risking my money on older licenses/subscriptions which may or may not be honored in the future.

    Again, I cannot speak for the company so if you want an official answer you'll need to contact Support as advised above, though my suspicion is that they are likely to point you to the EULA and its terms.

    • Like 2
  5. Hehe, yeah, obviously things are different in the world of open source.  It certainly has its advantages and disadvantages.  Yes, Microsoft finally gave in and went the way of Google/Chromium and it looks like Mozilla is headed in that direction as well with them adopting Chromium based compatibility/standards for their own plugins now.  I'd much prefer to keep a more diverse range of browser options available beyond just various flavors of Chrome/Chromium, but it does make it easier for web developers and creators of browser plugins when they only have a single base browser/code and standards to deal with.

    Here's some more info on the subject if you're curious:

    https://www.zdnet.com/pictures/all-the-chromium-based-browsers/
    https://www.howtogeek.com/333230/why-firefox-had-to-kill-your-favorite-extension/

  6. Malwarebytes has never restricted any valid license key to a specific version of the product; ALL valid licenses work for all versions of Malwarebytes for Windows.  The only issue would be if the licenses were pirated, which they clearly are not, especially since all modern (v3 and newer) license keys are provided by Malwarebytes to whoever is the original source for the licenses (i.e., whoever Newegg got them from).

    Likewise, for registering the license with My.Malwarebytes.com, as long as it is a legitimate/valid license key you will be able to register with My.Malwarebytes.com.

    Now, with all of that said, the official EULA can be found here and it definitely does specify that the agreement/rights etc. only apply to purchases from Malwarebytes directly or through an authorized Malwarebytes reseller, so I understand the reason for all the questions.  However, I also know for a fact due to my own experiences and observations both as a user and Malwarebytes employee, that they have never refused any of the updates/support/services we've been discussing to anyone who had a valid license/subscription, even for cases where the user bought it somewhere like Newegg or ebay from a source that was definitely not an authorized reseller.

    Or, to put it another way, there is absolutely nothing in the licensing checkin/validation system which restricts the software from upgrading to the latest version (currently version 4.2.1) due to the source of the license key.  You could buy those licenses right now, never install v3, download the installer for v4 and activate it with your key and it will work as long as it is a legitimate key and I know of no instances where support has been refused on the basis that a user acquired their license from any such source like Newegg or any other unauthorized seller, again just with the exception of pirated keys which are a different matter.

    At this point if you still aren't sure whether or not you want to make the purchase, please contact Malwarebytes Support directly and they will provide you with definitive answers.  To do so, please fill out the form on this page as all we can do is speak from our own experiences; we cannot speak officially for the company.

    • Like 3
  7. Yes, I recall that issue with the two betas.  I seem to recall that it was due to some of the shared components they used which resulted in a problem but they got it resolved pretty quickly.  They seem to be making a lot of improvements to their Anti-Exploit tech these days which is always exciting to see as it is one of Malwarebytes' most proactive protection components by far.

  8. OK, there must be some other issue with its configuration options as it should not be enabling the proxy option (it is disabled by default), so please do the following to see if it fixes the issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    Please let us know if this fixes the issue or not.

    Thanks

  9. Malwarebytes always tries to get the latest version, as do all security apps, since each new version includes enhancements to protection and the further out of date a version becomes, the more threats it will be incapable of detecting.  This is because each new version typically includes enhancements and new signature types which are not backwards compatible with older releases.  This also means that even though the databases may be fully up to date, an older build will be likely to miss many threats that would otherwise be detected by the latest version.

    The trick to this issue usually comes down to timing; if the program has time to download the new version, that installer existing on disk tells it that a new version is awaiting installation and the prompts begin.  Backing out of that situation is tricky unfortunately, and requires some additional steps to eliminate it.

    I know you already know this, but just for anyone else with this issue, the file in question is located in the following folder:

    C:\ProgramData\Malwarebytes\MBAMService\instlrupdate

    If an installer exists in that folder and you don't want to upgrade to the new version, Malwarebytes needs to be terminated by right-clicking the Malwarebytes tray icon and selecting Quit Malwarebytes, then the file in that folder needs to be deleted or moved from that location so that the program doesn't see the installer there.

    In the past there was also a registry value that controlled whether or not Malwarebytes had a pending update to install, however the value does not appear to exist for v4 (at least I couldn't locate it), so if the issue still persists after deleting the above file with both of the aforementioned options in Malwarebytes disabled for application updates, then there may be some other setting or configuration option within one of Malwarebytes' configuration files causing the update prompts to persist.

    At this point if you've already done all of this (which it appears you have), I would suggest trying to reset the configuration files and going through the process of disabling the options once more to see if that fixes it.  To do so, open Malwarebytes and go to settings and under the General tab, scroll to the bottom and click the Restore default settings button, then toggle the two options under Application updates to the Off position again and hopefully that will stop the update attempts and notifications by the application.

    Please let us know if it works or not.

    Thanks

  10. They only work if the file doesn't already exist for the new version, unfortunately (yes, I read the thread and I was one of the individuals who helped discover the original procedure for eliminating the prompts when users first encountered the issue which lead to the creation of the support article for v3 that exists in the Malwarebytes knowledgebase).

    If you disabled both options, quit Malwarebytes, deleted the file and are still getting the alerts then there is either an entry in the registry or one of Malwarebytes' configuration files still forcing the upgrade prompt.  The diagnostic logs I requested should hopefully show us where it is.

  11. All Malwarebytes licenses, as long as they are legit/valid licenses, qualify for application updates, so any license for v3 should also work for upgrading to v4.  Once you've purchased a license, I'd highly recommend signing up for an account at My.Malwarebytes.com as described in this support article as this will enable you to check your license status, see where each license is installed/active, and allow you to easily deactivate the license on individual devices for situations where you need to reinstall on a new device or a new Windows installation.

    I hope this helps, and if there's anything else we can assist with please let us know.

    Thanks

    • Like 1
  12. Greetings,

    There are 2 options that control program updates; you should disable both and delete the file and that should stop the alerts:

    1679610387_DisableUpdates.png.937ed1462ffff0e85a8ed8e90614e5b4.png

    If you're still running v3, please refer to the info in this support article.

    If you still get alerts, please do the following so that we may take a look and try to determine what's causing the alerts to persist:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes.

    Thanks

  13. Yes, agreed, and if you do need any further assistance just let us know.

    Oh, and by the way, if you don't have it already, I'd highly recommend installing Malwarebytes Browser Guard.  It's available for Chromium based browsers like Google Chrome, the new MS Edge Chromium, SRWare Iron and Vivaldi as well as Mozilla Firefox.  It blocks a lot of stuff not blocked by the Web Protection in Malwarebytes Premium, including ads, trackers and includes behavior based protection against tech support scam sites and a lot of the other unwanted junk on the web.  It's free and works with or without Malwarebytes installed.

    Thanks

  14. A False Positive, though having heard your explanation about visiting those driver sites etc., it's probably just a leftover trace from one of those programs.  When I thought it might be an FP it was due to the fact that I didn't think you'd ever had any such apps installed on the system before, but it makes perfect sense if you have, and they are quite common on such driver hosting sites as mentioned.

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