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exile360

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Posts posted by exile360

  1. Greetings,

    A new beta has been released which addresses some BSOD issues.  To install it, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates section under the General tab and enable the option to install beta updates, then scroll back to the top and click the Check for updates button to install the new beta.  Once it finishes, restart the system and test to see how things go and let us know if you still experience the intermittent BSOD issue or not.

    Thanks

  2. Hello again.  A new beta was just released which includes fixes for some BSOD issues.  To install it, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates section of the General tab and enable the option to install beta updates, then scroll back to the top and click the Check for updates button to install the update, then restart the system once it finishes and test to see if the issue still occurs.

    Please let us know how it goes.

    Thanks

    • Like 1
  3. You're welcome.  Additionally, a new beta was just released that includes fixes for some BSODs.  To install it, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates option under the General tab and enable it, then scroll back to the top and click the Check for updates button.  Once the install of the new version completes, restart the system and test to see if the issue still occurs or not and let us know how it goes.

    Thanks

  4. Yes, you can stop worrying about it.  It poses no risk; it's just the nature of Bittorrent applications and peer-to-peer apps in general.

    In the meantime, if you want to stop the connection attempts you can exit uTorrent and disable it from running on system startup (it should have an option in its settings to do so somewhere).

    You may also find the information in the following support articles from uTorrent's official support site and forums informative:

    https://help.utorrent.com/support/solutions/articles/29000022717-when-i-pause-a-download-why-does-the-torrent-client-keep-downloading-or-uploading-

    https://forum.utorrent.com/topic/107881-how-to-stop-utorrent-automatically-starting-when-windows-starts/

    They mention that some users had trouble disabling uTorrent from starting with Windows due to a feature in Windows 10 known as fast startup; instructions on disabling fast startup can be found here if you need them (if you have an SSD, I recommend disabling fast startup as it's been known to cause issues with many applications, including Malwarebytes at times, and is of little benefit if you have an SSD since your system should be capable of starting pretty quickly without fast startup).

    • Like 1
  5. A member of Research would have to address any specifics on any individual site, but generally a compromised site would be used to infect users through a web browser; the connections from your Bittorrent client shouldn't be able to affect your system.  As for why it is automatically connecting, I cannot say for certain but I suspect it may be due to some functionality in the application for looking up content or serving ads.  It may also be pulling up seeder/leech info on any existing torrents you've downloaded in the past if it stores a list of that info.

  6. Greetings,

    Those connections are nothing to worry about.  They happen because uTorrent is a peer-to-peer (P2P) application, meaning it connects to many different IP addresses/servers for downloading and sharing content.  Because of this, it will sometimes connect to servers that are shared by multiple websites, so while the content you're downloading may be perfectly safe, the same IP address may also be host to a known malicious website.  You can either leave things as they are and allow Malwarebytes to continue blocking the connections, or you can exclude your Bittorrent application from Web Protection by following the instructions under the Allow an application to connect to the Internet section of this support article and Malwarebytes will no longer block the connections from your Bittorrent application while still continuing to shield the rest of your system from any malicious websites and servers.

    I hope that helps to set your mind at ease, and if there is anything else we might help you with please let us know.

    Thanks

  7. Greetings,

    Unfortunately, because the same application is used for both the free and Premium versions, it does not show any sort of reminder as that wouldn't make sense for users of the free version who have not purchased a license.  That said, I do believe the email customers are sent containing their license keys does provide them with a link to instructions on activating the Premium version.

  8. Greetings,

    Please restart the system first if you haven't tried that already.  It may be that the driver for Ransomware Protection is hung up for some reason.  If that doesn't work or if you already tried that, please perform a clean install using the Malwarebytes Support Tool to see if that fixes it:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    If the issue still persists, please provide diagnostic logs so that we can take a look and try to figure out what's going on:

    1. Run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes.

    Thanks

  9. The last I heard from the staff on the subject, they were preparing a new beta that should hopefully address the BSOD issues, however I don't know what the current status is.  Hopefully it will become available this week, assuming development on the new build is nearly completed.

  10. Please also try opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right, then selecting the Security tab and scrolling down to the Exploit Protection section and clicking the Advanced settings button on the lower right, then clicking the Restore Defaults button located on the lower left to see if that corrects the issue.

    Please let us know how it goes and provide the logs requested above by Porthos if the issue still persists.

    Thanks

  11. Greetings,

    Has your system crashed recently?  I see a couple of recent memory dumps in your logs.

    Please try uninstalling Malwarebytes Privacy, restarting the system, then reinstalling Malwarebytes Privacy to see if that fixes the problem.

    You might also try removing AVG to see if it is the cause of the issue as one or more of its components may be conflicting with or blocking Malwarebytes Privacy.  AVG's official removal tool is located here.

    Please let us know how it goes.

    Thanks

  12. If you haven't done so already, you should also try updating your graphics card drivers.  You can locate them here.

    Additionally, ExpressVPN may be related to the issue as it may be conflicting with Web Protection.  You also have a couple of iOBit applications installed, and they have been known to occasionally cause issues with Malwarebytes in the past (though I don't recall any BSODs; just something to keep in mind for troubleshooting if none of the other possibilities resolve it).

  13. Greetings,

    I don't know whether the compatibility issue has been resolved, however you'd definitely be better off disabling Web Protection and using the latest version of Malwarebytes vs reverting to a much older build that doesn't have the compatibility issue due to enhancements to other areas of the software that have been implemented.

    Additionally, you can install Malwarebytes Browser Guard to at least partially supplement your protection as it blocks the same content as Web Protection, though only for your browser rather than the entire system.  It also includes additional capabilities which aren't possible outside the browser including behavior based blocking for new/unknown tech support scam sites and some other threats as well as ad and tracker blocking to speed up browsing and protect your privacy.

  14. Greetings,

    As indicated in the announcement you linked to, the issue preventing this feature from being implemented is Google's policy, so until or unless that policy is changed, there will be no way for Malwarebytes to offer this functionality in the application.  That said, you'll find more info about the issue in this support article and, at least according to this support article, there is an app with this functionality available to users in the UK, so either Google's policies differ in the UK, or the article should be removed or revised.

    With all of that said, scam calls are still flagged on iOS which is likely why there still remains a section of the Research sub-forum for reporting scam numbers.

    In the meantime, I will pass your feedback/request on to the Product team for their consideration, assuming it is even possible for them to reintroduce the feature depending on Google's policies.

    If you have any further suggestions or feedback please let us know.

    Thanks

    • Like 1
  15. Greetings,

    Your best option would likely be to create an exclusion for the application.  Since the app likely has files in many locations, the most efficient method would probably be to perform a scan with Malwarebytes by launching Malwarebytes and clicking the Scan button on the main dashboard, and once the scan completes click the checkbox at the top of the leftmost column to clear the checkboxes of all the detected items once you have verified that all of the detections belong to the application that you wish to exclude, then click Next and when prompted on what to do with the remaining detections select the option to always ignore them and they will be added to Malwarebytes Allow List so that they will no longer be detected by scans or the Malware Protection component of Malwarebytes real-time protection.

    Alternatively, you may create exclusions for the application manually by following the instructions under the Allow a file or folder section of this support article.  Folder exclusions are recursive so you don't need to exclude each individual file belonging to a program and instead may exclude the entire program's folder (usually located under C:\Program Files or C:\Program Files (x86)) along with its data folders which may be located under C:\ProgramData and/or under C:\Users\<user name>\AppData.  Keep in mind that registry items cannot be excluded manually, so if anything in the registry belonging to the application is being detected in your scans you will need to perform a scan and uncheck any items you wish to exclude and select the option to always ignore them as instructed above to create exclusions for those items.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks

  16. Greetings,

    The blocks are coming from the Web Protection component of Malwarebytes.  This occurs frequently with peer-to-peer (P2P) applications such as Bittorrent clients because P2P apps connect to many different IP addresses due to their peer-to-peer nature, which means that they will often connect to IP addresses/servers that host multiple websites, some of which may also contain malicious content and therefore may be contained in Malwarebytes' Web Protection block list.  You can safely ignore the alerts, or if you don't want the connections to be blocked you can create an exclusion for your peer-to-peer application by excluding its main executable by following the instructions under the Allow an application to connect to the Internet section of this support article.  Excluding it will prevent any connections to and from the application from being blocked by Malwarebytes without losing any protection for any other applications on the system.

    Please let us know if there is anything else we might assist you with.

    Thanks

    • Like 1
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