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Posts posted by exile360

  1. Kind of old news, but on a similar subject:


    There have also been others.  I remember not too long ago a blackhat talk about infecting the firmware of hardware devices and how many hardware vendors made it quite easy due to lack of basic things like signature validation/hash verification etc. so it's nothing new and has been around as long as devices uses firmware to control them (which is pretty much forever as far as computing goes).

  2. I'm sorry that you experienced problems validating your lifetime license.  Unfortunately early on the licensing system for Malwarebytes was much more primitive/basic and didn't have the capabilities that more modern licensing solutions provide.  There were also a lot of issues in the past with keygens, rampant piracy, license key theft through malware and other means and so verifying ownership of a lifetime key is very important, however once a key is validated it is grandfathered into the modern licensing system and tied to your account so that you should never have any issues with key validation again.  Unfortunately because of the past issues I mentioned, this also means that it is sadly not always possible to validate ownership without sufficient proof of purchase information.  This is why I always keep any emails, receipts and other information from any lifetime license products I buy, just in case there is an issue in the future in attempting to validate my license.

    I am truly sorry that you ended up losing your license key and I am sure that Malwarebytes Support did all they could to aid you and I don't know the particulars of your case, but I do hope that you are able to somehow provide to them whatever information is required to get your license validated and linked to your account in the modern system.

    Here on the forums we do not have access to the licensing system, so for anyone having any problems getting their license key to work or needing to look up their license key, please submit a support ticket by clicking the Submit a ticket link at the top of this page.

  3. Greetings @jackswag1,

    Please read and follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system for threats and removing any that are found.  It sounds like your system may have been infected so that is the first place to start before trying to troubleshoot any issues with Malwarebytes.  Our malware removal specialists will guide you in what to do to get your system clean which will most likely fix the other issues you are experiencing.  If it does not, then once they are done and give you the all clear that the system is clean of any infections you may return to the Malwarebytes product support area for assistance with troubleshooting Malwarebytes if necessary.


  4. By the way, it gets much, much worse.  The post that you linked to only showed images of what the various settings pages/tabs look like, but if you want to see something truly spectacular and cool looking (at least in my opinion), check out the main dashboard on the Mac version's Dark Mode theme as illustrated in this topic.

    I saw it when originally posted and wept a little, and once I found out it was not included in/could not be enabled in the Windows version I wept a lot :P 

    All joking aside, it really does look awesome and whoever chose the palette and layout for the theme, especially that blue with those dark greys, it just looks amazing and they should be very proud of themselves, at least in my opinion.

  5. Greetings,

    Yes, that is the now-infamous 'Dark Mode' theme which was released with the latest major version of Malwarebytes for Mac but sadly was not included in the major Malwarebytes for Windows release published around the same time.  The Product team has commented on this and explained that they unfortunately just didn't have time to squeeze in the new theme for the Windows version in light of all the other major changes, enhancements and fixes that went into the Windows release so it came down to a matter of weighing priorities and making difficult decisions on which features to cut and which ones to keep given the specified timeframe and estimated effort on the part of the Developers to complete the planned feature list and bugfix list for the release.

    With that said, there is still hope.  That same member of the Product team (a former co-worker of mine and all around awesome individual named Becky Dubrow) also stated that they are also envious of the sharp looking Dark Mode theme on the Mac version and have plans to replicate it in the Windows version sometime in the future, though the exact ETA is unknown though I expect it will likely either come with the next major UI/UX focused release (usually relegated to major point/number releases such as 2.0, 3.0, 4.0 etc. with a few exceptions), or they might just sneak it into one of the upcoming CU's or normal/less 'major' product version releases so I would advise keeping an eye on the changelogs and release notes here on the forums and on the Malwarebytes Support site, and of course keep your Malwarebytes up to date and check it on occasion to see if any of the product version numbers have changed or if any major update is being installed to see if the setting for the Dark Mode theme is included.  I don't know where exactly it would appear within the UI, however my slightly educated guess would be either under 'General' or the new 'Display' tab in settings (with the latter being my own personal preference as the classification fits and it would be nice to have more than just the one setting under that tab).

    Anyway, I will inform the Product team that another customer has seen how much greener the grass is on the Mac side of things right now where they get to enjoy all that sweet Dark Mode bliss while we PC users are forced to just look at pictures of the pretty theme without being able to use it for the moment.

    If you have any further suggestions, feedback or ideas please don't hesitate to let us know.


  6. Yes, the Support Helpdesk is separate and they can certainly assist you there, however the wait is likely to be much longer than seeking assistance here only because there are so many helpful staff members as well as dedicated volunteers who have been here for ages helping customers and users with the software so we should be able to get the problem resolved more quickly, assuming it is an issue that can be solved via a simple fix and doesn't require any sort of code rewriting on the part of Malwarebytes' Developers (though of course the Malwarebytes staff would be able to collect the info/logs etc. for troubleshooting any potential bugs in the software as well).

  7. Yes, Malwarebytes Browser Guard will still augment your protection, particularly because of its behavior based capabilities.  I haven't really checked the RAM usage of the individual extension over time or anything, but right now I've got 12 tabs open, many of which are rife with content being blocked by my many extensions (including tons blocked by Malwarebytes Browser Guard; it's tracker protection is also an excellent addition to tools like Ghostery, Disconnect and others in this vein) and the extension is currently using about 73K of RAM which is right around the middle of the stack for RAM usage according to the Task Manager built into Chromium (I'm using SRWare Iron) and far lower than several of the individual webpages themselves are using and less than HTTPS Everywhere, Ghostery, and uBlock Origin.  I use a lot of add-ons and tools to help safeguard my privacy when surfing, not to mention stop as much of the garbage, malware, and ads as possible so adding Malwarebytes is a no-brainer for me, and I highly recommend at least giving it a try to see how you like it.  If it ends up anything like my experiences then you'll hardly even know it's there unless you happen to try to visit a page that it blocks (where it will show a nice redirect page explaining why the page was blocked) or you happen to look up at the browser toolbar where the icon rests by default, showing its little number representing the number of objects/connection attempts it has blocked on the current tab/page.

  8. Excellent, we're glad to hear it :)

    I guess the simplest solution turned out to be the correct one in this case.  In the meantime, if you cannot return your messed up mouse you might check to see if any sort of cleaning or even a different mousepad/surface does make any difference, otherwise it might just be the mouse maker's drivers causing the issue (some bad behaving drivers could easily cause such an issue).

    Either way, I'm glad that the suggestion to swap mice from nukecad worked and I'll just chalk this up to a good lesson on remembering to first eliminate horses before I start looking for zebras in every issue that pops up.

  9. Greetings,

    I'm sorry to hear about the issues you are experiencing but hopefully we can get them resolved quickly.  First, we need to know if you are running Malwarebytes Premium; I assume so since it is registering with the Windows Security Center apparently but I just want to make sure in case it is some kind of issue with the free version causing the problem.

    It would also be helpful to provide diagnostic logs for troubleshooting purposes in case it is a bug so that the Malwarebytes team may analyze it to try and determine the cause and how to replicate it:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    You may also try using the Start Repair function in the Support Tool to see if that is able to rectify the issue as it could simply be the result of a corrupt installation of Malwarebytes where one or more of its files got corrupted during an update.

    Next, I know you mentioned that you've used the two together for a long time, however there are actually some recently reported conflicts/issues with Avast and Malwarebytes on some systems, though the issue could simply be that since your registered AV in Security Center is Avast, Malwarebytes causes problems whenever it is active as it also tries to register with the Windows Security Center.  To check if the latter is the issue please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security tab and under the Windows Security Center section, disable the option to have Malwarebytes register with the Windows Security Center, then restart your system and see if things return to normal, including launching Malwarebytes without any errors reported in Security Center.

    If that fails to resolve the issue then you might try at least temporarily disabling or removing Avast just to ensure it isn't connected to the issue somehow (the issue might be the result of a recent Avast program update, so I just want to rule it out as a possibility) and if successful in resolving the issue you may try reinstalling/re-enabling Avast and creating exclusions between the two applications if you haven't already.  To do so, exclude the items listed in this support article from Avast, especially from any of its real-time protection components including any HIPS/firewall/behavior based components in Avast, then exclude Avast's main program folder (likely under C:\Program Files and/or C:\Program Files (x86)) as well as its primary data folder which is likely to be located under C:\ProgramData.

    Please let us know how it goes and if the issue still persists or not.


  10. Sounds like a plan, and in the meantime I would also highly recommend installing Malwarebytes Browser Guard.  It is a browser extension that installs on Chrome (and other Chromium based browser such as SRWare Iron and Microsoft's new Edge Chromium browser) as well as Mozilla Firefox and includes much of the same blocking as the Web Protection component in Malwarebytes but instead of operating at the network stack level, it just functions within your browser.  The advantage is that it is also able to analyze the behavior and layouts of the websites you visit for known malicious patterns (such as tech support scam sites, phishing sites and the like) even for new/unknown/previously undiscovered sites within those threat categories and it also blocks many ads as well as many trackers to protect your privacy while you browse the web.

    It is fully compatible with the Web Protection in Malwarebytes Premium so whether you keep Web Protection enabled or disabled at any point, you can at least keep your browser shielded from malicious sites via the extension.

  11. Nope, that should be just fine :)

    The only other folder you might consider excluding would be Norton's primary data folder which is likely located under C:\ProgramData, however it isn't nearly as likely to address potential issues with performance as just excluding the AV's main program folder as you already did.

  12. Greetings,

    If you can, you might exclude Norton from Malwarebytes Anti-Ransomware and it may also help performance and compatibility to exclude both Malwarebytes applications from Norton though it likely is not a requirement to do so and I don't recall any recent issues being reported with any Norton products offhand.

    I hope this helps and if anyone else has firsthand experience with Norton and its compatibility with Malwarebytes please feel free to chime in, however given how frequently we see users running a popular product like Norton on these forums, I would expect to have heard about any current incompatibilities by now, but that's just my take based on my experiences here on the forums.

    Please let us know if there is anything else we might assist you with.


  13. Greetings,

    This is a very old topic from 2017, however for any sales and pricing questions you may refer to the current pricing listed here, but with that said, Bytefence is not a product made by Malwarebytes and is a completely separate product and company which as far as I know is not affiliated with Malwarebytes in any way, they simply have the computing term 'byte' in their name which makes them sound a bit similar (though Malwarebytes has existed since as far back as 2004 at least).

    If you intended to purchase Malwarebytes then I would suggest seeking a refund from the other company then referring to the purchase page I linked to above.  Also, as I understand it the minimum subscription length for any licenses they sell is 1 year and I do not know of any monthly options or payment plans that allow stretching out the cost over a longer time period (though keep in mind that the pricing is only $39.99 USD to protect a single device for 1 year and you can add additional years and/or devices and receive various levels of discounted pricing on your order).

    I hope this helps and if there is anything else we might assist you with please let us know.


  14. The way that Windows Security Center/Action Center functions in Windows 10 is very different from previous Windows versions and how they handled registering security applications (including AVs, anti-spyware, firewalls etc.) and monitoring them.  It was far more passive previously, with security vendors simply needing to pass some basic validation testing through Microsoft and prove their efficacy for providing protection, then coding in the right data to write into certain system data files which were used for tracking the applications being monitored by Security Center/Action Center.  In 10 it's all much more closely tied to Defender and a slew of new components and functions, including I believe, the need for the security vendor to load a special application into memory which handles interfacing with the Security Center/Action Center (in Malwarebytes' case, this would be the MBAMWsc process I believe) so I don't know all that is involved in getting it working in 10, especially in the latest versions of 10 as there have been many changes to how such things work in the recent major updates for Windows 10 published by Microsoft.

    Anyway, with all of that said, if you still prefer to leave it be then that's fine.  Malwarebytes is protecting your system and that's by far the most important thing.  Registering with Security Center/Action Center is a minor function at best and really doesn't impact how Malwarebytes works on your system or the protection it provides since you still have all of its protection modules active, and of course Malwarebytes will notify you if there are any issues such as your databases being too far out of date or any of its protections failing to run or stopping or when any threats have been detected by Malwarebytes so there isn't really anything significant as far as Malwarebytes' features go that you miss out on in not having it registered in the Security Center/Action Center.

    For anyone still wishing to continue troubleshooting this issue, you are of course free to do so as we certainly want the software to work as intended, however the Developers for Malwarebytes will likely require some additional details about the systems and what is going on with them in order to try and track down a common cause and (hopefully) a fix, assuming the issue is something Malwarebytes has control over in their own code and it isn't some kind of Windows Update bug as a user above mentioned, which is certainly another possibility given Microsoft's recent track record, especially with AV/security software compatibility (users of some of the most common/prominent AV software products had to wait to install certain major Windows 10 updates due to incompatibilities with these very commonly used applications from major vendors).

    To provide logs for troubleshooting, please do the following:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


  15. It's more likely some kind of driver issue I suspect, and since RAM in use by drivers can't really be seen through normal means such as Task Manager, tracking a memory leak or similar issue within a running driver can be a challenging task however I am hopeful that the Product and Devs already know the cause and are working towards a fix however I don't know for certain and it may also depend on whether or not this issue is being caused by the same problem causing some lingering net connectivity issues and crashes with Web Protection (a definite possibility as far as I know, though my own knowledge is somewhat general/hypothetical compared to those who have first-hand knowledge of drivers/coding etc.).

  16. Greetings,

    This is a known issue with some systems running the latest version of Malwarebytes.  You can try opening Malwarebytes and going to settings by clicking the small gear icon in the upper right area of the main UI then selecting the Display tab and disabling the option for hardware acceleration found there, then close and relaunch Malwarebytes and see if the issue is corrected.  If it works then that should prevent the problem from occurring again until a release is available which includes a fix for this issue.

    I hope this helps and if there is anything else we might assist you with please let us know.


  17. I'm not aware of any checkboxes except for the one on the EULA/agreement page which must be checked to proceed.  Beyond that I believe you just need to click the Start Repair button and it should handle the process automatically and provide instructions on anything you need to do once it finishes such as rebooting your system and allowing it to install the latest version once the system restarts.

  18. Greetings,

    Thank you for the kind words, I will be sure to pass them on to the entire Product team on your behalf in case they don't see this topic.  I'm glad that you are so happy with the value provided by Malwarebytes Premium and that you are able to afford it to help keep your devices safe.

    Anyway, thanks again for the kind words, and if there is anything we might assist you with please let us know.


  19. Interesting, your description of when/how the BSOD's occur would make it seem more likely that it is related to your internet connection somehow.  If you are using Malwarebytes Premium, try disabling Web Protection for a while and see if the BSOD's go away.  There is an issue being tracked which can cause BSOD's and other issues on some systems that the Developers are looking into and working on.

    Examples of this issue can be found here as well as here.  It might also be a good idea to update your network drivers.

    Bad RAM or poorly seated RAM is another possibility as far as hardware goes, so you might remove all your RAM sticks and securely replace them back into their DIMM slots to ensure that they are installed securely and maybe give memtest86 or the memory diagnostic in Windows a try to see if there are any errors.

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