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exile360

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Everything posted by exile360

  1. They were starting to be. It was the entire reason Malwarebytes acquired ZeroVulnerabilityLabs/Exploit Shield to begin with, as we (i.e. the PM, Devs, Researchers, Executives etc. at Malwarebytes) saw the rising threat of exploits and initially began targeting many common exploit payloads and executions using more basic methods in the real-time protection of Malwarebytes itself, however this protection was not nearly as flexible, powerful, or as comprehensive as the technology Exploit Shield was using so it was acquired, analyzed and rewritten with a new UI and improved capabilities, remained standalone for a time of course, then was integrated into Malwarebytes proper once it was deemed ready. It was during the transition period from rootkits and rogues to primarily PUPs and exploits, just prior to the big shift to ransomware.
  2. You actually can turn it on to get Defender as an additional layer of real-time protection and it shouldn't conflict with Malwarebytes (we have many customers running the software in this very combination). To do so, simply open Malwarebytes and click the small gear icon located in the upper right area of the main Malwarebytes UI, then select the Security tab, then scroll down until you find the Windows Security Center and disable the option just beneath it so that Malwarebytes does not register with the Windows Security Center/Action Center, then restart your system and Windows Defender should now be enabled alongside Malwarebytes. The only difference is that Windows Security Center/Defender will no longer display Malwarebytes as your active AV protection even though both programs are fully active. Malwarebytes will of course continue to monitor itself so if it is ever too out of date, any protection component is disabled or there is any other issue with the software, Malwarebytes itself will still notify you about it.
  3. You're welcome Yeah, I snagged one back when I was an employee (of course), though I would have anyway honestly, even if I hadn't been working for the company, if only because I saw first-hand how effective and forward thinking it was (and still is, frankly; it's still one of the best anti-exploit tools out there by far, at least in my opinion).
  4. Greetings, Unfortunately I suspect that it was simply taking a while to download the database updates and that was the reason for the delay. That said, I agree that some kind of progress or status indicator showing that it is in the process of successfully checking for and downloading an update and notifying you once complete would be a good idea (it sounds like it already does the second part so adding in the first part should resolve it if I understand your description of the issue accurately; please let us know if I do not). Anyway, thank you for your feedback/suggestion; I will be sure to inform the Malwarebytes Product team so that they may consider this change for a future release, though of course the ultimate decision as to whether or not to actually implement it is entirely up to them, however I will see to it that your request is heard. If you have any further feedback, ideas, suggestions or other ways that you believe Malwarebytes could improve their software and services please don't hesitate to let us know. Thanks
  5. Yes, it should. I have an old lifetime 3 device MBAE license and it does indeed provide me with 3 activations/devices and is displayed that way under My Account.
  6. Thanks for the logs. I noted two things that might be significant. First, User Account Control is at least partially disabled and/or turned down from its default settings. This may cause issues with Malwarebytes since it, like most modern Windows applications, has been designed to be fully compatible and compliant with User Account Control. You should try re-enabling/resetting UAC back to its defaults, reboot, then try the Malwarebytes Support Tool again to see if it is then able to correct the issue, otherwise you may try running the tool as admin if you haven't tried doing that already (that shouldn't be necessary if you restore UAC back to defaults but might be needed if you don't). Instructions on resetting UAC can be found in this article. Next, I noticed that you have Avast AV installed. Their most recent versions have been known to sometimes cause issues with Malwarebytes and this is the most likely cause I believe in your case as well. To correct the issue you should be able to temporarily disable or remove Avast AV, then install Malwarebytes, then re-install or re-enable Avast, then create exclusions in Avast for the items listed in this support article from Avast's real-time protection and the problem should hopefully be resolved. You may also exclude Avast's primary program folder (likely under C:\Program Files and/or C:\Program Files (x86)) as well as its primary data folder, likely located under C:\ProgramData using the method described under the Allow a file or folder section of this support article. I hope this helps, and please let us know how it goes and if you still continue to experience any problems. Thanks
  7. Thanks, are you still seeing those Chrome detections in your scans? If so, it is possible that it is being caused by the sync feature in Chrome which will often replace/reinstall items that have been removed, including by applications such as Malwarebytes. If this is the case, you should be able to eliminate the detections permanently by following the instructions in this topic. With regards to the scheduler, I see the following scheduled scans listed in your logs: Scheduled Scan Parameters: AutoClean: ON | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: custom Scheduled Scan List Settings: Last Triggered: 2020-02-14 17:00:00 Original Schedule: 2020-02-14 17:00:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-02-14 17:00:00 Original Schedule: 2020-02-14 17:00:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days If you are unable to edit them or delete them then there could be an issue with your Malwarebytes installation, likely somewhere in the configuration files. To attempt to fix this please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen instructions and restart your system if prompted to do so then check to verify that Malwarebytes is now working properly and that you are able to edit/delete scheduled scans as you should be able to Please let us know how it goes and if the issues still persist or not. Thanks
  8. Just FYI, if it was your forum account that was closed then it has no bearing on any licenses or subscriptions as the forum accounts are on a separate system completely independent of licensing or the My.Malwarebytes.com My Account license management function. With that said, if you haven't done so already I would suggest creating an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license(s) so that they should then be automatically imported and show up in your account. If you cannot use the same email for some reason, such as the email address no longer existing, then you may instead create an account using your current email address and then try adding your license(s) as described in this support article. If that does not help to resolve the issue then Malwarebytes Support will be able to assist you with your licenses.
  9. Greetings, I'm sorry to hear that you are experiencing problems with the software but we should be able to get the issue fixed. Please do the following so that we may see what is happening with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  10. Greetings, Please try terminating the current installation and restart your computer then try using the offline installer for Malwarebytes found here and try installing that and let us know if that corrects the issue or not. Thanks
  11. How about the mousepad? Also, if it is an optical/laser mouse, even the color and reflectivity of its surface could affect how the mouse pointer functions and cause it to bounce around when moved (particularly because any sort of reflective surface below it will cause its laser to 'double' or 'triple' as it is reflected back from the shiny surface; this causes the mouse sensor to misread where the mouse pointer is supposed to be since it is all based on tracking the location of the light/sensor on the bottom of the mouse).
  12. Greetings, The first thing I would suggest is checking to make certain that your mousepad/surface that the mouse is being used on is clean and completely flat. Bumps, holes, ridges, dirt, dust, hair or any other structural obstruction or debris can cause a mouse to 'jump' or move in unwanted directions when in use. Also check to ensure that the mouse sensor itself (assuming it is an optical/laser mouse) is clean and free of any debris. I have seen numerous occasions where a stray hair was stuck in the bottom of the mouse getting dragged along the laser/sensor causing the mouse to change positions in wild directions. If you have a cleaning cloth such as a micro-fiber cloth used for cleaning screens, glasses and other sensitive items, that would be best, however if you don't then you can just use a normal cloth or paper towel; just be careful not to leave even more debris behind when cleaning your devices. If you have any canned air, that too can be useful for clearing dust and debris from within the mouse sensor as well. If that fails to resolve the issue then it could be that some application is interfering with the mouse or it may be a driver issue. A less likely possibility is malware; most infections do not interfere with the function of the mouse, and while possible, it is even less likely that an actual hacker has a backdoor presence on your machine and is capable of controlling your mouse, so while it is a slight possibility, it is extremely unlikely, though we can get your system checked for threats if none of the other proposed solutions work to fix the problem. Please let us know how it goes, and if the issue still persists then please let us know what the brand and model of your mouse is and we can help you to locate the newest drivers for the mouse to see if installing those helps to correct the issue. Thanks
  13. You're right, it isn't intuitive and such a solution may be possible (such as a notification or something when such detections are made, advising the user on what they need to do to disable sync etc.), though I've never seen any AV/AM software display such extra information/instructions under similar conditions with situations like this which require additional steps on the part of the user to deal with/remove. I don't know if they will choose to implement it, however I will pass on the suggestion to the Product team that they consider providing the additional instructions/details on how to deal with Chrome and other browser detections where the sync feature might cause the detections to return, particularly if the same detections have been found on the system for 2 or more scans in a row, having already quarantined the threats from the previous scan(s), just to prevent it from being shown every time there are browser detections as it only matters if the sync feature in the browser is enabled. Anyway, I'm glad everything is cleaned up and if there is anything else we might assist you with please let us know. Thanks
  14. Yes, unfortunately it's not really an issue with Malwarebytes specifically. Any AV/AM application (or anything else for that matter) that tries to remove anything installed in a browser like Chrome with the sync feature enabled will end up failing due to the sync function executing once the browser is run again, resulting in the previously removed items being reinstalled automatically.
  15. It sounds like the Security Center/Action Center integration component in Malwarebytes is not functioning at all if it never shows up. To try to address that I would suggest trying the options I posted here and that will hopefully fix it. If not then we may need to dive deeper and check logs to see what is going on with the machine.
  16. Greetings, Did you activate the software with your license key? If not, then it will be running in free mode which means no protection and no automatic/scheduled scans and updates. To correct this, please activate the software with your license information as described in this support article. If that wasn't the issue or the problem still persists then please do the following so that we may take a closer look at what is happening with your installation to try and fix the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary, please provide the requested ZIP file. Thanks
  17. Oh wow, that explains why we had trouble adding it but also managed to via alternate names/paths etc. Thanks
  18. Excellent, I'm glad that it worked ! Yes, and as Porthos suggests above, disabling fast startup in Windows 10 is also a good idea as it has been known to occasionally cause issues with Malwarebytes and other applications. You can learn more here as well as here along with the link Porthos provided above. Anyway, if there is anything else we might assist you with please let us know. Thanks
  19. You're welcome, yes, for many years Avast has generally worked well alongside Malwarebytes, however there have been some incidents of conflicts recently so that was the first item I wanted to check as a possible cause. If it turns out that it is the cause then we should be able to provide some sort of workaround for you to keep both applications installed and active, but I just want to make sure whether or not it is the cause first to decide the next step. Take as much time as you need, we'll be here once you're ready with your results. Thanks
  20. Thanks, I see that you are running Avast AV. It is possible that a conflict is causing these issues. Please try adding the items listed in this support article to Avast's trusted/exclusions list(s), especially for any of its real-time protection components and then restart your system and see if that helps at all. If it does not, then please try temporarily removing Avast from your system and restarting to see if Malwarebytes is able to start all of its protection normally then just to rule it out as a possible cause. You may use the tool and instructions provided on this page if required as that is Avast's official clean uninstall tool. Please let us know how it goes and if the issue still persists or not. Thanks
  21. Greetings, Please do the following so that we may troubleshoot and hopefully fix the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  22. Greetings, Please do the following so that we may take a look at what is going on with your system and Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  23. What moving target? As far as I know this issue has been fixed since the last update, version 2.1.9, are you still seeing this issue?
  24. What happens if you disable the option, restart the machine, then re-enable the option and restart the machine once more, does it see it then? Of course, we have many customers who run Malwarebytes in combination with Windows Defender this way with great success as Porthos mentioned, so if you would prefer to run your system this way you may simply disable the option to prevent Malwarebytes from trying to register with the Windows Security Center so that Windows Defender will remain active alongside Malwarebytes.
  25. Sure, no problem. Toggling the setting off/on again will probably correct it, with that said, if you would prefer to use Windows Defender that ships with Windows 10 alongside Malwarebytes then you should turn that option off, otherwise Defender will disable itself.
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