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Everything posted by exile360

  1. Greetings, You might try running ADWCleaner to see if it is able to help. It includes several functions for resetting options and components associated with internet connectivity that might fix the problem. You'll find details about these settings in this support article. Please let us know how it goes and if the issue is resolved or not. Thanks
  2. Excellent, I'm glad that you were able to get the files restored. If there is anything else you might need help with please let us know. Thanks
  3. Does disabling any particular component of protection help? What about self-protection detailed above; does disabling that help the problem?
  4. exile360

    Android (old).

    Greetings, Currently there are known issues with Linux and Android compatibility with the latest version of Malwarebytes Browser Guard, but hopefully the Developers will be able to resolve these issues soon.
  5. Greetings, I'm not sure whether you can actually restore previously quarantined items from a different system/installation, however you can try installing Malwarebytes and placing the files into the Quarantine folder. You will need to exit Malwarebytes temporarily to place the files, then launch Malwarebytes again once that is done and check the Quarantine tab to see if the files show up properly and if it allows you to restore them, however it is possible that there are other data files that provide Malwarebytes with details on the original composition of the files which may be necessary for restoring them so I am not positive that this will work. You also need to ensure that the location(s) that the files were originally quarantined from exist on the current system so that it does not throw an error due to the intended destination not existing. Please let us know how it goes and if there is anything else we might assist you with. Thanks
  6. It's certainly worth a try. If you want to reset Malwarebytes, you should do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  7. Malwarebytes uses a self-protection driver to guard all of its processes in memory, files on disk, folders/directories that belong to it along with services, other drivers (the ones used for protection, scanning and other tasks) as well as its registry keys/entries against being terminated, deleted or modified. This is useful for protecting itself from any infection that might get through undetected to keep it active/installed and running, however it is very unlikely that any threat would get through undetected anyway so it really isn't needed the vast majority of the time. I personally keep it disabled on my own system and I haven't been infected in more than 10 years so I've never needed it.
  8. I'm sorry that you were impacted by this horrible ransomware threat. That is most unfortunate. In the future I would strongly advise going to the actual source/vendor for any software you download if possible; in this case the source being www.rarlab.com; they always have the latest build of WinRAR hosted directly on their site along with any available beta builds. I hope that you all are somehow able to recover all of your lost/encrypted data.
  9. Greetings, I'm not certain if such granular process control is possible or not, and if it is, it may depend heavily on the type of CPU and its capabilities as well as the capabilities/available APIs of the operating system where Malwarebytes is being run. That said, even if it is possible I am not certain that adding such detailed control would not simply increase confusion for most users on what to select and how to use the feature vs a simple toggle/switch to enable/disable high priority mode as it is now, though for some advanced/power users it could obviously have some benefit. I will pass your feedback on to the Product Team for review and consideration and if they determine that it can and should be done then it will likely be implemented at some point in a future release, however that of course depends on whether or not it is possible and if they determine that this would be a wise feature to implement and a good use of the Developers' time and efforts. If you have any further suggestions, ideas or feedback please don't hesitate to post again. Thanks
  10. The browser extension has to be able to read website data in order to detect and block malicious/unwanted sites (especially for the behavior based blocking components such as tech support scam detection/blocking and phishing detection/blocking), however Malwarebytes does not intercept any keystrokes/form data as that would be a major privacy/security violation. You can learn more about Malwarebytes Browser Guard by reviewing the information found in the FAQ as well as the Malwarebytes Browser Guard guide. I hope this helps to clarify things, and if there is anything else we might assist you with please let us know. Thanks
  11. I cannot say for certain as it may certainly change depending on the system/configuration etc., however my experience so far has actually been that my scans are noticeably faster in the beta compared to v3, with my Threat scan times (with rootkit scanning enabled) being reduced from close to 2 minutes in version 3 down to just over 1 minute in the v4 beta. Of course any number of factors can impact scan times so it is entirely possible that not everyone should expect the same results, however it might be wise to take a look in Task Manager and see what process(es), if any, is using a large amount of CPU% (aside from Malwarebytes/MBAMService.exe) while your scans are running as that may indicate what the culprit might be with regards to slowing your scan times.
  12. Yes, it's a very powerful browser extension and goes a long way in making browsing faster and safer
  13. Greetings, I believe you simply need to do some prep on your endpoints to get them ready to deploy the software. The following information should help which is an excerpt from the Endpoint Security Quick Start Guide found here: You can find additional information in the guide linked above as well as in the knowledgebase found here as well as the Malwarebytes Management Console Administrator Guide located here. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  14. Greetings, Yes, Malwarebytes Browser Guard blocks items that the Web Protection component in Malwarebytes Premium does not as it is able to use behavior based blocking to detect/block things like tech support scams and some other types of malicious sites and it also blocks ads, trackers (to protect privacy), as well as clickbait links/sites; items which the Web Protection component in Malwarebytes Premium does not block so you benefit from using both together.
  15. It checks any process that tries to enter memory, including anything that is downloaded and run as an email attachment. If you tried to click a link in an email and it is in the Malwarebytes Web Protection block list then it will be blocked and you won't be able to visit the malicious link.
  16. If you believe your system is infected then please follow the instructions in this topic and create a new topic in the malware removal area by clicking here and one of our malware removal specialists will help you to check and clean your system of any infections. We do not work on infected systems in this area of the forums so please follow the instructions to post your logs in a new topic in the malware removal area and you will get the help you need. Thanks
  17. Please open Malwarebytes and navigate to Settings>Protection and disable the option for self-protection to see if that makes any different. It is possible that in your specific case, the self-protection driver is the root cause of the issue.
  18. I will do my best to keep an eye on it, but since I just help out on the forums here I won't have access to any direct QA testing data or internal information so I'll flag a member of the Support team to check this thread and hopefully they'll be able to follow the progress on the situation and keep us all informed with any updates. @LiquidTension would you please investigate the Kaspersky compatibility issue with their latest release (the 2020 version which claims Malwarebytes is incompatible) and let us know if/when the issue is resolved? I know we've dealt with this issue in the past through QA validation and passing the test data on to Kaspersky to have them remove Malwarebytes from the incompatible software list so that the two programs may be used together so I am hopeful that you guys will be able to do the same with this release.
  19. Greetings, For anyone having this or any other malware related issue, please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. I do not know if there will be any way to retrieve your files, however they should at least be able to eliminate the ransomware that encrypted them along with any other malware that may be part of the infection. Good luck, and I hope that you are all able to somehow get your files back, however either way please consider keeping regular backups of your data in the future on a separate/external drive that you do not leave connected to your system (otherwise it does you no good as it would then be compromised/infected just as easily as the files on the drive in your system) if you are not doing so already.
  20. Interesting, that sounds like the exact same issue I reported here and I don't even have build 1903 installed yet (Windows Update keeps saying my system isn't ready yet for whatever reason; I'm guessing because it has some hardware component that is known to have issues with the update). No idea what is causing it or how to fix it but I don't use 10 frequently enough for it to really matter anyway I suppose.
  21. Yes, it always updates before every scan, whether it is a manual or scheduled scan (assuming it can connect to the internet to download them of course, but that goes for any update checks obviously). Yes, agreed. No matter what functionality is or isn't added with regards to updating, I would really like to see basic information like the date/time and type of the last scan along with the date/time that signatures were last installed/updated (I don't really care so much about the last time it 'checked' for updates as much as the last time it actually downloaded and installed them because this information is much more meaningful and useful to me as it gives me a sense of the relative age of the actual signatures themselves because an update check can fail and it is possible that the last time it checked for updates that there were no new signatures/definitions to download and I care about what signatures are installed more so than the background activities of the application and I suspect most users feel the same).
  22. Greetings, Would each of you please try disabling each individual protection component of Malwarebytes one at a time to test and try to determine if this issue is being caused by any one component? To do so, first verify that the issue is still occurring (i.e. replicate the freezing behavior) then right-click the Malwarebytes tray icon and click on Web Protection: On and click Yes to the User Account Control prompt then wait about 30 seconds to 1 minute and see if the issue still occurs. If it does still occur, then re-enable Web Protection and wait another 30 seconds to 1 minute to allow things to settle down from reloading Web Protection and then disable Exploit Protection and test again. If the issue still occurs then re-enable Exploit Protection and move on to disabling Malware Protection and then Ransomware Protection if disabling Malware Protection had no effect. Let us know how it goes and if disabling any specific component of protection resolved the issue. Thanks
  23. Hey guys, Please do the following and hopefully it will help the Developers to figure out what's causing this: Create a Process Monitor Log: Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created and type MB3 Log in the File name: box and click Save Exit Process Monitor and open it again so that it starts creating the logs Open Malwarebytes and perform a scan or have the scheduled scan kick off now (if replicating the hang from a scheduled scan, try to launch Process Monitor shortly before or just after the scan begins so that it is sure to capture prior to and during the hang/freeze). Once it freezes or locks up, let it run for a bit longer then terminate the scan if you are able to Close Process Monitor Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Please attach the Logs.zip file you just created to your next reply, or if it is too large, please upload it to WeTransfer using the 'Send as link' option and provide us with the link to the file Thanks
  24. Not necessarily. The branding for Malwarebytes itself as a company changed, and that's why the old wallpapers were removed. The icons/logos for everything from the website to the forums and all marketing materials was changed, including the icon for the Malwarebytes application, but if v4 continues to use the same icon/logo/branding, which so far it appears it will, then there should be no need to remove the existing wallpapers, and in fact, at least so far, the branding and design in the v4 UI actually match the wallpapers even better than v3 did given the presence of Zero (the robot) etc.
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