Jump to content

exile360

Experts
  • Posts

    31,301
  • Joined

  • Last visited

  • Days Won

    41

Everything posted by exile360

  1. Greetings, You might find the following links to be helpful: https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-firewall/create-an-outbound-port-rule https://www.howtogeek.com/school/windows-network-security/lesson5/ https://www.howtogeek.com/112564/how-to-create-advanced-firewall-rules-in-the-windows-firewall/ Some of it is pretty basic and I'm sure you don't need most of it, but there are some more detailed entries there that will hopefully prove helpful.
  2. Greetings, The Product team is aware of the issue with the installer. It is one of the methods they decided to test for various installer flows and layouts. That said, I'm not particularly fond of being forced to enter any information just to install a free application either so I definitely feel your pain and will pass on your comments to the Product team for consideration. In the future it would generally be better to create your own new topic in this area if you have comments/suggestions/feedback for the Malwarebytes product as the Product team watches this area of the forums frequently in order to look through user feedback, however your comments will be much easier to locate if you create your own topic about your ideas/feedback etc. rather than responding to a much older topic like this. Anyway, thank you for your feedback, and if you have any further suggestions, ideas, criticisms etc. please don't hesitate to let us know. Thanks
  3. Excellent, I'm glad it's doing better now. 400,000k sounds a lot more reasonable. Please let us know if you experience any further issues, but otherwise as long as everything is working well now you should be good.
  4. I see, so you've removed the extra firewall yet you're still experiencing the issues? If so it is possible that you need to uninstall and reinstall Norton. It is likely that its installation process for its firewall component makes some changes to the built in Windows Firewall and network settings (likely disabling the former to prevent conflicts) and a reinstall of Norton will hopefully correct the problem.
  5. Greetings, You should never install more than one firewall on any device as they are likely to conflict and possibly make it impossible to connect to the internet. All of the hooks and drivers that each firewall uses are likely to come into conflict with one another. The issue should be resolved by removing one of the two firewall applications from your system. Since you are using an all-in-on Norton suite I would suggest uninstalling Malwarebytes Windows Firewall Control.
  6. Excellent, I'm glad that you've at least been able to make some progress. Please let us know if there is anything more we might do to help and please let us know how things go if you have the chance. Thanks
  7. Excellent, we are glad to be of service. If you have any further questions or issues please don't hesitate to let us know. Thanks
  8. Thank you. If you would, please also follow the instructions in this post. That will provide the Malwarebytes staff with additional details for troubleshooting the issue with Malwarebytes and your VPN software. Thanks
  9. Excellent, I'm glad to hear it, but please do let us know immediately if you have any more trouble and we will do our best to help. Thanks
  10. No, it should be starting up on its own. Please try the following to see if it corrects the issue so that Malwarebytes starts up automatically: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen instructions and restart your system if prompted to do so Once that is done, restart your system again to test and verify that Malwarebytes now starts up properly with protection running as well. Please let us know how it goes. Thanks
  11. You're welcome, hopefully we'll get this issue figured out. To start with, I noticed that fast startup is enabled on your system. This Windows feature has been known to cause issues with Malwarebytes and some other applications during startup from time to time so please see if disabling it helps. Instructions on doing so can be found here as well as here. Next, I noticed that you have Macrium Reflect installed. It is possible that this program's background activities may be triggering an issue with the Ransomware Protection component in Malwarebytes. If you continue to experience the issue after disabling fast startup and restarting your system then please try excluding Macrium's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) by following the instructions under the Allow a file or folder section of this support article, making sure you select the option to exclude the item from detection as ransomware only. Please let us know how it goes and if the issue still persists. Thanks
  12. Greetings, I'm sorry that you are experiencing problems with Malware Protection in Malwarebytes 4, but we will do our best to help you get it working again. To begin, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thank you
  13. Greetings, What you encountered is known as a tech support scam; you may refer to the official Malwarebytes Tech support scams: help and resource page for additional details on these types of scams. Encountering these sites does not infect your PC; it is simply a trick to attempt to scare you into contacting the number provided so that they can sell you on PC repair services that you don't actually need. You can help to prevent these threats by installing the Malwarebytes Browser Guard browser extension which is available for Chrome and other Chromium based browsers like SRWare Iron, Vivaldi and the new MS Edge Chromium browser as well as Mozilla Firefox. Malwarebytes Browser Guard works well alone as well as in addition to Malwarebytes Premium and blocks certain items that Malwarebytes Premium does not because it exists within your web browser which allows it to see aspects of websites and content that the normal Web Protection in Malwarebytes Premium cannot (since it operates at the network level of the stack). You can learn more and download Malwarebytes Browser Guard here
  14. Greetings, Please use the most current support tool to provide up to date logs by doing the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. Greetings, First, please upgrade to the latest version of Malwarebytes by opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right area of the main Malwarebytes UI, then click the Check for updates button near the top of the General tab and allow Malwarebytes to download and install any available updates, restarting your computer if you are prompted to do so to complete the installation process. Once that is complete, please verify that Malwarebytes shows the following version information for the Component package version: 1.0.810 Next, test to see if the issue with 3DSMax is resolved or not. If you still experience the issue then please try disabling just the Ransomware Protection component to see if that alleviates the issue. If so, then excluding 3DSMax's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) from the Ransomware Protection component of Malwarebytes should be a viable workaround. To do so, add 3DSMax's program folder as an exclusion following the instructions under the Allow a file or folder section of this support article, selecting the option to exclude from detection as ransomware only then test to verify that it works and allows the program to run. Please let us know how it goes and if you continue to experience issues. Thanks
  16. Greetings, If you would, please do the following so that we may take a closer look at what is happening with your system and Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  17. Confirmed on both Firefox and SRWare Iron (Chromium based browser); I also checked and it did show the banner when I exited Malwarebytes which makes sense since Malwarebytes wasn't active in memory. As soon as I launched Malwarebytes again the banner was no longer displayed.
  18. You just need to activate the Premium version with your license key. Details on how to do so can be found in this support article. Additionally, it would also be a good idea to deactivate your license from a device whenever you plan to move a license to another system or device, or when you plan to reinstall Windows on the current system. Details on deactivating your license can be found in this support article. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  19. Greetings, Unfortunately Malwarebytes hasn't offered any lifetime license keys for several years now so finding any for sale that are legitimate is extremely rare as most such offers end up being scams, selling pirated keys which either are already or soon likely will be blacklisted. With that said, for your existing license key please contact Malwarebytes Support directly by submitting a support ticket by clicking the Submit a ticket link at the top of this page and they should be able to look up your license key and get the issue corrected assuming the license can be validated. Please let us know if there is anything else we might assist you with. Thanks
  20. Greetings, Please do the following to see if it corrects the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen instructions and restart your system if prompted to do so Once that is done check to verify that Malwarebytes is now working properly. If you still encounter the issue then please provide the following logs so that we may take a closer look at what is going on with your Malwarebytes installation: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary please provide the requested ZIP file for analysis. Thanks
  21. Greetings, Please open the Services control interface by clicking START and typing services.msc and pressing Enter In the Services window, scroll down the list until you find Windows Management Instrumentation and double-click on it Make certain the Startup type: is set to Automatic, and if it isn't, set it to Automatic via the provided drop-down menu then click Apply and click the Start button to start the service. If that failed or the Windows Management Instrumentation service was not listed, proceed with the following: Tweaking.com Windows Repair All-in-One Download Tweaking.com Windows Repair from here and install it or if you would prefer, you may instead download and extract the portable version from here Once installed or extracted, launch Repair_Windows.exe Click on the Repairs - Main tab Click on the Open Repairs button Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED Now, click the checkbox next to Repair WMI so that it is checked Click on the Start Repairs button at the bottom Once it completes, allow it to restart your system Once that's done, see if Malwarebytes now works properly. Please let us know how it goes. Thanks
  22. Greetings, Please do the following so that we may see what is going on with your system and get it corrected: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  23. Excellent, you're all set then No, licenses entitle you to all future versions of Malwarebytes, including version 4.0.
  24. I'm glad that it worked, that's great news I would also highly recommend signing up for an account at My.Malwarebytes.com as described in this support article using, if possible, the same email address you used when you originally purchased your lifetime license. This will make it easier to connect your license with your account. If your license doesn't show up once you have created your account you may try to add it manually as described in this support article or you can contact Malwarebytes Support by submitting a support ticket by clicking the Submit a ticket link at the top of this page. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.