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exile360

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Everything posted by exile360

  1. Greetings, If you haven't done so already, I would recommend installing the latest component update to see if it makes any difference with regards to this issue, as improving compatibility for the Web Protection module is one of the items called out in the latest release notes listed in this post. To check, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the About tab, and if it lists the Component package version as being 1.0.1217 then you have the latest build already. If not, then you can install it by clicking the Check for updates link found under the same tab just beneath where it shows the Malwarebytes version info. If you do try it, please let us know how it goes and if you still encounter the problem with PIA's split tunneling feature or not. Thanks
  2. Yeah, thankfully such systems are rare. More often than not, the most you have to do is remove the keyboard (which itself is only removable by removing the bottom of the laptop, removing a trap screw on the bottom that holds the keyboard in place, and sometimes removing one or more panels from the top around the keyboard). And of course, most OEMs install the RAM in the most accessible slot(s), so if the device has any RAM slots on the more accessible bottom of the laptop, they are likely already filled with SO-DIMMs so that you have to remove the keyboard (unless you're only replacing an existing RAM module with a larger one, likely at the cost of dual-channel capability save for higher end laptops which typically have 4 SO-DIMM slots with 2 being on the bottom and 2 being on the top underneath the keyboard). The typical modern Dell, Acer, HP etc. laptops most people are buying these days are generally configured this way, so upgrading the RAM can certainly be tedious. More boutique systems such as those from the likes of Clevo and their large number of rebranded versions (Sager etc.) are usually a bit easier to work on as they're often designed to be modified, maintained, and upgraded by the user and to support a wider array of possible system component configurations. That flexibility/upgradeability typically comes with a hefty price tag compared to similarly configured pre-builts from more vanilla OEMs like HP/Dell/Acer etc., though.
  3. Greetings, Unfortunately, no, there is currently no option to add any custom filters or block lists to Malwarebytes Browser Guard, however I will pass on a recommendation to add this capability to the Product team for consideration. In the meantime, it is possible to use a more ad/tracker focused blocking extension alongside Malwarebytes Browser Guard such as uBlock Origin, Adblock Plus, or AdGuard. If there is anything else we might be of assistance with please let us know. Thanks
  4. Greetings, I'm sorry that the software is not functioning properly, but hopefully we can get it fixed for you. I have not heard of an issue like this before, so hopefully it was just a one-off incident. For troubleshooting purposes and to document the issue for the Product team, please do the following: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once that is done, please go ahead and try a clean install to see if it corrects the issue and allows Privacy to reinstall properly: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you experience any further issues with the software. Thanks
  5. You're welcome, I hope I've been helpful and addressed your concerns adequately.
  6. Greetings, PUPs are Potentially Unwanted Programs, meaning those detections aren't malicious and might simply be annoying or undesirable. Anything more harmful such as a Trojan, bot or password stealer would be classified as malware, not PUP to indicate that it is malicious and an actual threat. That said, if you have Malwarebytes quarantine the detected PUPs and they return, please refer to the information in this support article and it should help. The sync feature in some web browsers can cause detected items to be reinstalled after being removed. If the threats still remain or if you are concerned that your PC might be infected with something not being detected by Malwarebytes you may seek assistance from one of our malware removal specialists. If you wish to do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Specifically with regards to the push notification detections, if you are curious you can read the information in this Malwarebytes LABS article as well as this Malwarebytes LABS article to learn more about what they are and why they are detected. You can also look up info on detections in Malwarebytes Labs Threat Center which is located here. They do not necessarily have an article for every threat or PUP that Malwarebytes detects, but it is a large database full of useful information available for anyone who wants to learn more about threats and PUPs. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  7. exile360

    finding VPN

    FYI, I also located the download links for the web installers for the two versions of Malwarebytes Privacy in the pinned FAQ topics for each: Windows version (under item 7.): Mac version (under item 7.):
  8. exile360

    finding VPN

    The link to download the Mac version can be found here and detailed instructions on installing and activating it can be found in this support article. Once you've downloaded the application, double-click on it to run itYou should then see a pop-up windowIn the window, drag and drop the Malwarebytes Privacy icon into the Applications folderIn the Applications folder double-click the Malwarebytes Privacy icon then click Open when prompted to confirmIn Malwarebytes Privacy click Get Started and enter your license key in the field provided on the Enter license key page then click ActivateToggle the switch to the On position to enable the VPNOnce the System Extension Blocked pop-up is displayed, click Open Security PreferencesIn the General tab of the Security & Privacy window click the lock icon to make changesEnter your password when prompted and select UnlockClick Allow to enable Malwarebytes Privacy to loadClick Allow once more when prompted to add Malwarebytes Privacy VPN configurationsMalwarebytes Privacy should then enable and connect to the VPN servers, indicating your connection is private once it successfully does so If it doesn't enable/connect, open System Preferences from the dock and click Security & Privacy and select the General tab then repeat the steps outlined above starting from clicking the lock icon to make changes and proceed once more with the remainder of the steps. Please let us know if Privacy is now installed and working or not. Thanks
  9. Greetings, To exclude a process from Web Protection so that connections to/from the process are not blocked should the process attempt to connect to any sites or servers contained in Malwarebytes' Web Protection block lists, you must create a specific type of exclusion as indicated in the Allow an application to connect to the Internet section of this support article. Once that is done the connections should no longer be blocked. To do so, begin by navigating to the Allow List tab and selecting Add as you did for the previous exclusions, but this time click on Allow an application to connect to the internet instead of any of the other options, then browse to the location of the process generating the blocks in Malwarebytes and add it to the Allow List. I hope this helps, and if you require any further assistance please follow the instructions from AdvancedSetup above to post diagnostic logs for analysis and troubleshooting. Thanks
  10. Thank you for the feedback on the UI, I've made a note of it for the Product team. That said, I do believe they keep the custom scan somewhat buried for the reasons indicated by Porthos above (generally speaking, only the default Threat scan is required in most situations). With regards to the disk/CPU issue you're seeing, it might be due to one or more of Windows' default maintenance tasks, such as Windows Updates or background scans by Windows Defender being run (even when not enabled as the resident AV, Defender continues to run periodic scans occasionally in the background, instantly ramping up CPU and disk usage; something I've experienced on my own Windows 10 devices). With all of that said, posting in our malware removal help area is a good idea if you suspect that any sort of infection might be involved, just to be safe. They are also able to perform more advanced diagnostics and use more powerful tools than we are authorized to use in this area of the forums which may aid in finding the root cause and hopefully resolving the issues.
  11. exile360

    finding VPN

    Yes, but that requires entering an email to start a free trial. Is there not a direct link as there is for the Windows version for existing users/licensees?
  12. Greetings, On the screen you posted an image of click the Done button located on the lower right and it should return you to the scan start screen where you can click Advanced scanners to select a custom scan as indicated in the video. Please let us know if you have any trouble and we'll do our best to help. Thanks
  13. exile360

    finding VPN

    Sorry, I'm a bit confused. Are you trying to download the Mac version or the Windows version of Malwarebytes Privacy VPN? If you are looking for the Windows version and didn't find a download button for Privacy listed under your account at My.Malwarebytes.com, please try downloading it from here; the same link can be found around the middle of this page where it says Already have a license and need to download/install Malwarebytes Privacy?. I don't have a direct link for the Mac version so I will have to ask where it is located.
  14. exile360

    finding VPN

    Greetings, You'll find a link to download Malwarebytes Privacy under your account at My.Malwarebytes.com. Log in there, or sign up if you haven't done so already by following the instructions in this support article. Once you're logged in, you should see Malwarebytes Privacy listed with a green Download button shown. Click the button to start the download and run the installer once the download completes and follow the onscreen instructions to install the program. Please let us know how it goes and if you run into any problems. Thanks
  15. OK, lets have one of our malware removal specialists take a look and they should be able to eliminate the detections for you. To do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  16. That's OK, they're likely either remnants or parts of other Dell software on the system. Does it make any difference in the detections if you remove Dell Backup and Recovery? Try uninstalling that, then restart the system, then scan with ADWCleaner again and let us know if the detections remain the same. Thanks
  17. Greetings, Since these items are from preinstalled software you should be able to uninstall them normally. To do so, please follow the instructions below: Click on the START button and type Programs and Features and press Enter or click on the Programs and Features item which should be listed at the top of the search results to open itScroll down until you locate Dell Support Assistant and right-click on it and select Uninstall then follow the onscreen prompts to remove it from your systemDo the same for Dell UpdateOnce both items are uninstalled, restart your system, then scan once again with ADWCleaner to verify that they are no longer detected on the systemIf you didn't locate one or both items under Programs and Features, try locating them under Apps and Features instead as they may be listed thereAdditional details on uninstalling programs can be found in this Microsoft support article if needed Please let us know how it goes. Thanks
  18. Excellent, I'm glad that it worked. If there is anything else we can help with please let us know. Thanks
  19. Greetings, I believe this is a known issue with that version of Malwarebytes, however a new version has been released which should fix the problem. Please terminate the scan (you may need to restart the system to do so if Malwarebytes will not respond to cancelling the scan), then do the following: Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper rightClick the Check for updates button near the top of the General tab and allow Malwarebytes to download and install the updateOnce it completes, click OK to dismiss the update complete notification and click the About tab and verify that it shows 1.0.1217 under Component package version then Once that's done, try running a scan to verify that it is now able to complete. Please let us know how it goes and if the issue is now fixed or not. Thanks
  20. Greetings, Unfortunately such older versions cannot be updated, and even if they could, the signatures used in current databases are so different that the older versions would not be able to read or use most of them to detect threats due to all of the changes in the detection engine that have been made in later releases of Malwarebytes. I would strongly advise removing version 1.70 and installing the latest version which is available here, or if you are using Windows Vista or Windows XP, I would recommend installing the last supported version for those operating systems which is available here. I hope this helps and if there is anything else we can assist you with please let us know. Thanks
  21. I didn't see any mention of how fast it can switch from on state to an off state or off to on, so that might make it less useful, at least for computing where performance is king. That said, if they retain their low temperature/low energy consumption at scale, it could at least be very useful for data storage where there is less reliance on switching speed.
  22. Right, that's why in addition to behavior based methods, Malwarebytes also employs Web Protection to block malware at its source. Malwarebytes attacks threats during numerous phases of the kill chain. The documentation on this page gives a good high level view of how its various components work in tandem to stop threats as early as possible, and throughout the many stages of any attack attempt.
  23. If you're referring to parsing the raw text composing the script, that's fine, however encryption of scripts is a trivial thing as is obfuscation by avoiding scripting known to trigger detections (hence the reason Malwarebytes does not and has never tried to scan scripts/script based files and instead relies on the more reliable behavior based detection methods employed in Exploit Protection). A couple of articles on the subject I recommend reading to anyone who wants to learn more: this article this threat analysis It's the same reason most of Malwarebytes' threat signatures rely on more flexible heuristics rather than more limited, targeted means of threat identification (which also allows them to target entire families of threats, including morphs, rather than just a specific sample or generation of threat). It's possible Microsoft is doing more than just performing raw string analysis of script files though, so I won't jump to conclusions. I just know that in the past when AVs have used such methods, any signatures they created were often quickly rendered useless as soon as the bad guys discovered they were being detected.
  24. Thanks, based on your description of the issue it sounds like it is most likely the Exploit Protection component that is blocking it. I've only worked with the consumer product so I'm not too familiar with the logs you uploaded and it looks like one of the logs for the Exploit Protection component is encrypted, however I did comb through them as best I could and didn't locate much in the way of identifying the issue, though I did see some references to IE and Exploit Protection. If it hasn't been done already, please get a clean install of Malwarebytes done on the machine. It is possible that something went wrong with the software during Windows Update and a clean install may fix it. Instructions for doing so may be found in this support article. If the issue persists, if you can get us the report from the actual Exploit Protection detection (assuming there is one; there may not be if this is due to something other than a detection), then we can get it analyzed by Research to get the detection fixed if it is a false positive. I would not advise disabling any protection components or settings for now, just in case this is due to some unseen infection on the machine.
  25. Greetings, It definitely sounds like your system is having serious issues. To get it checked out, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Best of luck, and I hope that the issue is resolved promptly. Please let us know if there is anything else we can help with. Thanks
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