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exile360

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Everything posted by exile360

  1. You can disable the notifications about protection being turned off if you wish:
  2. Hehe, reminds me of this:
  3. Please try restarting your system. If the items were placed in quarantine following a scan and the system hasn't been rebooted yet then the detected items would also be scheduled for DoR (Delete on Reboot), so Malwarebytes won't allow them to be deleted from quarantine or restored until after the full cleanup process is completed. If that doesn't resolve the issue then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  4. Cool, I guess all those behavioral rules built into the Anti-Ransomware component paid off. Thanks for the info I didn't even know this testing tool existed, I'll have to download a copy to play with.
  5. Excellent, I'm glad to hear it That function does make excluding programs' entire installations much easier since they tend to span not just a particular folder, but also the registry and often other system storage locations for drivers and other components so being able to do this makes excluding them much more efficient. If there is anything else we might do to assist you please don't hesitate to ask. Thanks
  6. Greetings, To view your installations and licenses, you should be able to use the My Account feature. You can find info on how to set it up and use it here, here and info on what to do if you lost your password for it here. Also, if you need to change the email address being used for the feature, you can find that here.
  7. Unfortunately I don't have permissions to do that. An admin or mod would need to do so, or the user themselves.
  8. Thanks. Please do the following: Open Malwarebytes and go to Settings>Exclusions and delete the existing exclusion for C:\Program Files (x86)\IObit Return to the Dashboard tab and click Scan Now Allow the scan to complete and once it is done, click the checkbox at the very top left of the list of detections (in the column header) so that all of the detections are unchecked Click Next Once the prompt is displayed asking what to do with the remaining unchecked items, click Ignore Always and they should all then be added to your Exclusions and should no longer be detected Please let me know if that works or not. Thanks
  9. Greetings, The last version compatible with Windows XP is available here. Also, please refer to the info in the FAQ posted here for more info on legacy OS support (XP and Vista). If there's anything else we might assist you with please let us know. Thanks
  10. Well that's a bummer. Thanks for the info.
  11. Greetings and welcome, Please do the following so that we can take a look at what is going on with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  12. I saw that Pale Moon is apparently based on Mozilla/Firefox (at least originally); is it not compatible with Firefox add-ons/extensions as other Mozilla browsers are?
  13. To expand a bit on what Rakesh already said, the extension does use the same databases as Malwarebytes, but only covers the browser, but also adds behavior based blocking of several categories of sites (like tech support scam sites, clickbait etc.) to block new/unknown sites in these categories. It also blocks some new categories not currently targeted by Malwarebytes 3 including several ads and trackers to guard privacy and improve page load times. Since the heuristics components are not based on databases of known sites, this gives the plugin the advantage of being able to block bad sites without having to know the exact domain/URL or IP address/server and can block them based on their content and behavior (like when they try to lock your screen to force you to call them claiming you are infected etc. in the case of tech support scammers). The extension also has the advantage of working inside the browser which, while limited to guarding only your browser, does have the advantage of being able to block/redirect sites much more quickly than MB3's Web Protection component which works through the network stack (via a WFP filter driver) so it can actually speed up page load times when content on a site is blocked in comparison to Malwarebytes 3 alone.
  14. Ah, I see, that makes more sense. Yes, I think you'll be better off with it this way, especially since the largest parts of a Malwarebytes installation are its data files/folders anyway (the stuff stored under C:\ProgramData) so you wouldn't be saving much space in keeping Malwarebytes installed on D: anyway (only about 150~160MB according to my installation on Windows 7 vs 225~240MB for the folder under C:\ProgramData). I'm still going to report this incident to the team for testing and verification though, because technically it should work without errors so there does appear to be a bug here which they should fix if they can. Anyway, thanks for your help in reporting and documenting this issue and if there is anything else we might assist you with please don't hesitate to ask. Thanks
  15. Is C an SSD also? I ask because if it is a traditional HDD, you would get a massive boost in overall system performance, especially boot/startup and shutdown times if you installed your OS onto an SSD (one of the primary advantages of using an SSD in a PC instead of an HDD). My guess is that this is an issue with the updater script not correctly installing the new files/components because of the program's main directory being on an alternate drive. You'll notice from the logs that Malwarebytes still stores its data files under C:\ProgramData, even though you have Malwarebytes installed on D:. That folder in ProgramData is where the update files are located and would be where the update script attempts to run from, so if it fails to copy/move the new files into place to the folder in D: where Malwarebytes is installed, that would explain why it isn't updating the component package version. This is just my hypothesis though, and we'll need the QA team to test this to verify. I'll report your case to them in my report this week so that they can investigate and determine if this is a bug that the Developers need to address. In the meantime, if you wouldn't mind please try installing Malwarebytes on C:, it's default location to see if that allows it to update properly. I'm guessing that it will. You don't have to leave it this way, but it might not actually be functioning properly unless you do, and definitely won't be able to install the patches, at least based on what you've reported so far.
  16. OK, please open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and hopefully it will download/install the latest patch. Once it does, assuming it works, go ahead and restart the system to make sure the new components are loaded into memory. Once that's done, assuming it all went well, go ahead and test for a while to see if the issue is resolved and let us know how it goes. If it doesn't update, it could be due to the alternate directory you chose for installation, which shouldn't be a problem, but if there's a bug in the patch installation script, it is a possibility so you can try removing your existing version and reinstalling in the default location: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If you do end up trying that, then go ahead and check the About tab to verify that you have the latest component package version, and if not, go ahead and try updating again via the Install Application Updates button. Please let us know how it goes and what you ended up having to do. Thanks
  17. Greetings, I'm sorry you're having issues. Could you please check and verify that you have version 3.5.1.2522, component package version 1.0.391?: I just want to make certain that you do have the latest build and components installed. Also, it is possible for this to occur if for some reason there is a problem during updates when Malwarebytes refreshes the Web Protection component's databases after downloading them, so if there is any problem with the internet connection (i.e. corrupt downloads, dropped packets etc.) that could also be the cause. If you've confirmed that you do have the latest build and component update package, then please do the following so that we can take a look at what's going on with your installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  18. OK, thanks, yes, I bet you're correct. It was likely caused by MB3, not the plugin (particularly since the plugin doesn't use any drivers, so the probability of a BSOD is greatly reduced).
  19. Sure, that's understandable. Did the plugin give you any BSODs or just MB3? I'm just wondering if there are any such issues with the browser plugin as well.
  20. How long ago was this? The reason I ask is because there were some FP issues with the web extension a while back, but I believe most have been corrected now. You can monitor FP reports and see where they are addressed in the threads in this forum as well as this one (I linked to both since the extension uses the same tech and databases between the two browser versions so if an FP is fixed for one of them, it is fixed for both). You can also report any FPs you have in that Chrome beta area and they will take care of them.
  21. Aw, that's a bummer. I looked at the Chrome web store and filtered by Android compatibility and searched "Malwarebytes" and it did come up, but I guess that's no guarantee that it's actually compatible. Sorry about that, I was hoping it would work.
  22. I'm not sure if anyone else posted these yet, but I did some research and found the following which might be relevant, at least for users running Windows Vista or Windows 7 and having this issue: A Windows Filtering Platform (WFP) driver hotfix rollup package is available for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 That hotfix contains fixes which address the following issues, the second and third of which seem similar to what's been reported so far: A nonpaged pool memory leak occurs when you use a WFP callout driver in Windows Vista, Windows 7, Windows Server 2008, or in Windows Server 2008 R2 Using two Windows Filtering Platform (WFP) drivers causes a computer to crash when the computer is running Windows Vista, Windows 7, or Windows Server 2008 Error message on a computer that is running Windows 7 or Windows Server 2008 R2: STOP: 0x00000050 That would also explain why other vendors appear to be affected by similar issues as some users have reported (i.e. without Malwarebytes installed) and why having more than one product active with a WFP driver appears to increase the likelihood of the issue occurring (I believe most users reporting the problem are running a combination of MB3 and at least one AV or FW which also contains a WFP driver).
  23. Thanks for the info. I hadn't heard of anyone having any problems like that with the browser extension. I'll be sure to point the Developers to your post so that they can investigate.
  24. Greetings, While you're waiting for a response, I thought you might be interested in the Malwarebytes browser extension beta which is currently available for both Chrome and Firefox and I believe should work on Android as well as PC, including in Chrome beta versions. More info and download links can be found here: Chrome Firefox
  25. You're welcome, I'm glad to be of service If there's anything else we might assist you with please let us know. Thanks
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