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Everything posted by exile360

  1. Looks like they list some of the new features here.
  2. Greetings, I personally use Simple DNSCrypt, however do keep in mind that it isn't a VPN and is only a tool for guarding your DNS requests against man-in-the-middle attacks and to keep ISPs and others upstream from determining your identity. I haven't used a VPN personally however I've heard (from Linus Tech Tips mostly, so maybe not the most reliable info since they're paid to promote it) of TunnelBear and I've seen a few members of the forums here mention HotspotShield before, though do keep in mind that most VPNs will either be paid or ad supported so that's a factor if saving money is the priority. You might check with Wilders Security Forums to see what the opinions there are, particularly in this section which is dedicated to privacy tools like VPNs etc. There are also browser plugins that can help with different aspects of privacy, including ad blockers as well as some that block specific privacy threats like Easy WebRTC Block. Malwarebytes even has their own browser plugin which is currently in beta and is available for Chrome and Firefox that blocks many ads as well as tracking servers in addition to the usual malicious content. It's free at least while in beta (I don't know what they plan to do after that, i.e. whether it will become a part of Malwarebytes Premium etc.) so it's worth trying, especially since it also has behavior based blocking abilities that allow it to block tech support scam sites and certain other threat types without relying on a database to do so (although it does also use block databases for known malicious sites). You might also consider using something like TOR which is based on Mozilla Firefox, so you might even be able to use some of the same plugins there, including the Malwarebytes browser extension beta (unconfirmed, but it's possible as I understand it). You'll find more info on the Malwarebytes browser extension beta at the following links: Chrome Firefox I hope this helps.
  3. Greetings, Please refer to the information found in this support article as it provides guidance on who to contact to cancel your subscription. If there is anything else we might assist you with please let us know. Thanks
  4. Greetings, Unfortunately custom block lists are not an option in Malwarebytes at this time so you'd have to use an alternate means to block the site in question such as your HOSTS file or firewall. Also, if you are running Windows 7 or newer then a new version of Malwarebytes is available, version 3.6.1, and you may install it by opening Malwarebytes and navigating to Settings>Application and clicking on Install Application Updates. With that said, if you believe the site in question is malicious then you may report it to the Malwarebytes Research team. To do so, first please read the information in this topic then create a new thread containing the appropriate information in that area of the forums by clicking here and they will review your submission to determine whether or not to add it to the block list for Malwarebytes. If there is anything else we might assist you with please let us know. Thanks
  5. Greetings, Is this happening when Malwarebytes is running a scan, or does this happen any time that Malwarebytes protection is enabled? If it is only during scans then it may help to open Malwarebytes and go to Settings>Application and under Impact of Scans on System enable the option Lower the priority of manual scans to improve multi-tasking.
  6. Disable Fast Startup and then reboot and see if Malwarebytes starts up normally (it should). The issue is due to the way that Fast Startup works. It unfortunately keeps a lot of things still loaded into memory like the registry hives and some drivers which means that many of the startup routines that would normally occur during a normal boot don't happen when Fast Startup is enabled, and this includes some of the routines that would trigger Malwarebytes to start so the end result is that you start your computer and Malwarebytes isn't running. This issue affects many different programs that run at startup, not just Malwarebytes, and I would highly recommend keeping Fast Startup disabled for this reason because it can quite frankly be rather unstable. Here are a couple more links on the subject that provide additional information: https://www.windowscentral.com/how-disable-windows-10-fast-startup https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/
  7. I'm not sure if it alerts him when you put his name in bold like that as the forum software might not recognize it as the alert command. @dcollins please continue to assist this user when you can. Also, just in case he is away like on vacation or something I will also alert another member of his team to take a look: @nikhils if dcollins is unavailable, could you please take a look? Thanks
  8. Greetings, Do you have Fast Startup enabled? The reason I ask is because this feature (available in Windows 8/8.1 and Windows 10) is known to cause issues with some software, including Malwarebytes, which may result in undesirable behavior including failing to launch on startup like it is supposed to. You can check by following the instructions found on this page.
  9. You're most welcome If there is anything else we can answer for you or assist you with please let us know. Thanks
  10. That's a very reasonable use case. Also, thanks to self-protection which is enabled by default, even in an admin account, if access were password protected, no one would be able to terminate Malwarebytes without the password (short of uninstalling it completely) because the self-protection driver would prevent tools like Task Manager from being able to terminate the Malwarebytes service and processes from memory.
  11. Sounds good, yes, I'm anxious to hear if the new 3.6.1 release corrects this issue or not. Please keep us informed on how it goes. Thanks
  12. Greetings and welcome, Up until about 3 years ago Malwarebytes offered lifetime licenses and then switched over to a yearly subscription licensing model. If you purchased a lifetime license you were grandfathered in to the new system so that you could retain the lifetime protection you were promised when you purchased it. If you purchased any additional licenses after that period they would be on an annual subscription basis. If you have only ever purchased 1 license then I do not know why it is showing 2, however the only way to find out would probably be to contact Malwarebytes Support directly via the options found on this page as they have direct access to the licensing system and should be able to assist you in looking up the history of your license keys/subscriptions to determine when they were purchased and where they came from. If there is anything else we might assist you with please let us know. Thanks
  13. Excellent, you should receive a response soon, most likely sometime tomorrow depending on how big Support's ticket queue is at the moment.
  14. It could be an issue with the license validation system. The Malwarebytes Support team has direct access to that system so they should be able to determine what's going on with your license and get the problem corrected.
  15. Yeah, that's not good. I agree this area could definitely be improved. I've been pushing for some kind of network exploit protection/shielding for a while now and I think such a solution would help in events like the one you describe. While ideally the Ransomware Protection component should protect against such attacks, it isn't flawless and unfortunately doesn't always detect every ransomware variant that comes up, especially with ransomware being so popular these days that new variants and morphs show up daily sometimes. If there were something on the network stack that was as proactive and effective as the Exploit Protection component is against web and document based exploits, that would be a real game changer I believe, and that's what I'm hoping will come soon for Malwarebytes as I believe it would be a huge leap forward in providing more comprehensive protection, especially against attacks like the one you described.
  16. Greetings, I would suggest first making certain that you copy and paste your ID and Key into the fields provided rather than typing them if you haven't tried that already. Also be aware that now that Malwarebytes 3 is available and is using the new license key format, you will need to enter your ID and Key in reverse order with the first field provided being for the longer Key string and the second field below it being for the first/shorter ID string. If that didn't resolve the issue then please contact Malwarebytes Support directly and they will assist you further with this. You may contact them via the options available on this page. If there is anything else we might assist you with please let us know. Thanks
  17. Greetings, Thank you for the suggestion. I will forward your request to the Product team for review and consideration. I too would like to see more done with regards to ancillary functions and connections in the Windows OS and networking stack, especially with the recent increase in their use in malicious attacks through worms and SMB exploits and the like such as the EternalBlue exploit which was used for disseminating the Wannacry/WanaCrypt0r ransomware. With that said, there are thankfully many layers and components in Malwarebytes that do guard against a wide range of threats and attack types, including the ones that were able to detect and block Wannacry at 0-hour when it first started to spread and infect users, however I do believe network based exploits are one area where things could be improved. This may happen once/if the recently acquired WFP based Binisoft Windows Firewall Control technology is integrated into Malwarebytes, but I am not certain. Anyway, thank you for this suggestion and feedback and if you have any other ideas on how Malwarebytes might improve their offerings please don't hesitate to post. Thanks
  18. Hello again. Yet another new version has been released, version 3.6.1. You may install it either by opening Malwarebytes and going to Settings>Application and clicking on Install Application Updates or by downloading and running it directly from here. Once the new version is installed please restart your system then test to see if this problem is resolved. Please let us know how it goes. Thanks
  19. Please follow the instructions in this topic and then post the requested logs and information in a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one becomes available to check and clear your system of any threats. Good luck and I hope that this issue is resolved quickly for you. If there is anything else we might assist you with please let us know. Thanks
  20. Excellent, I'm glad to hear it. If anything else comes up that you need help with please let us know. Thanks
  21. According to the Windows Action Center Avast was disabled in your last set of logs, that's why I thought it was disabled: AntiVirus Information: =================== AntiVirus Installed: Avast Antivirus Status: Up to Date but Disabled AntiVirus Installed: Malwarebytes Status: Up to Date and Enabled It must have been an incorrect report, perhaps Avast was just starting up or something. Either way, hopefully disabling Avast will make a difference so that we've got a place to start looking as to the reason
  22. Greetings, Yes, it does. This is accomplished primarily through the Exploit Protection feature in Malwarebytes which detects and blocks the attack during the initial phase where the file-less threat attempts to launch its first bits of code, which usually occur as the result of a malicious ad (malvertisement), compromised website or a malicious document such as a Word document or PDF that contains an exploit. You can learn more about the various layers of defense in Malwarebytes Premium and how they function by reviewing the diagram and information found on this page and you can learn more about file-less malware attacks in this article from the Malwarebytes Labs security blog. If there is anything else we might assist you with please let us know. Thanks
  23. Greetings, I'm sorry you're having trouble with the software but hopefully we'll be able to get it working for you promptly. If you would, please start by providing the following logs as that will show us more about what is going on with your installation and may reveal the cause of the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Also, please let us know if you are seeing any kind of error messages when trying to start Malwarebytes protection components and/or if there are any errors from Malwarebytes during system boot when it tries to launch them. Thanks
  24. Thanks for the update. I'm still seeing the oddities in your installation, however as long as it's working then we'll leave it alone. However, I did note that at least according to your logs, Avast is currently disabled so if that is true, then it may still be the culprit. Please keep an eye on things and let me know if the issue returns.
  25. Thanks, I just tested and you are correct. I even tried enabling the password for everything in the Settings section and it still allowed me to terminate it. I guess in theory it could be because you could set up a password for UAC, but still, it seems to defeat the purpose of preventing users from disabling protection only to allow them to terminate the application completely which takes down all protection with it. I will report this to the team in case it is a bug. If it isn't, then it's at the very least a bad user experience so I will recommend they change it.
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