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Everything posted by exile360

  1. It all depends on the type of internet service you're connecting to. In my case I'm using DSL, so 425mbps would be REALLY fast for me (I'm at around 6.8mbps which is megabits per-second/860KBps which is kilobytes per-second for my actual download speed, but Windows shows my connection as being 144.4Mbps since I'm on wi-fi (wireless N) to my modem/router). For ethernet, it depends on whether it's a standard 100 connection or 1000 (gigabit ethernet); I'm guessing the latter, but either way, that number doesn't really represent the actual speed of your connection for accessing the web, just the potential maximum speed for the connection type that you're using to access it (i.e. the connection to your router/modem etc.). If you want to test your actual internet bandwidth/connection speed you can use something like the speed test at Speakeasy.net or the one at Speedtest.net. That will give you an idea of your "true" internet speed, and you can compare that to what your ISP (Internet Service Provider) promises (in my case, I'm actually getting MORE than what they promise thanks to the fact that I'm hooked up to a particularly fast node on their network which is just my good fortune as the fastest they offer in my area is actually limited to only 6mbps whereas in reality I'm getting closer to 7mbps (it used to be close to 8mbps, but it wasn't super stable so they sent out a tech to balance the line load and while it did slow things down a bit for downloads, it's now super reliable and my upstream/upload bandwidth has actually increased to 2x~3x what it was before so it's a decent trade-off).
  2. I'm glad we could help set your mind at ease Windows definitely has its quirks, and this just happens to be one of them. It's all about how they implement hot-swappable/removable devices and how the OS keeps track of them. While one could argue that since each individual device has its own hardware IDs (beyond the more general ones used for identifying the model/manufacturer for drivers etc.; i.e. the ones that would be used for things like security and individual specific device identification for things like security keys for games and secured device access, similar to fingerprinting and password verification), Windows tends to handle such devices in a more generic manner, probably because it's just easier to implement and doesn't have much of a downside (other than the occasional oddity like this numbering issue you yourself have stumbled across) but since it doesn't really hinder the device's functionality, they haven't done anything to fix it. I'm sure someday some programmer at Microsoft will figure out that it's kinda silly to keep writing new entries in the registry for the same device plugged into/removed from the same system multiple times and will do something to fix it, but as long as it isn't creating any actual problems I'm sure no one is terribly anxious to implement such a change/fix.
  3. Yeah, since I've only used the consumer build I don't know how you'd accomplish this in a managed environment, though I suppose if there is a way to temporarily turn it off remotely, deleting the file could be accomplished via a remote script with sufficient privileges using something like psexec from Sysinternals, but with self-protection enabled you probably won't be able to terminate Malwarebytes manually unless you do something like booting into Safe Mode/Safe Mode with Networking to where Malwarebytes shouldn't run on boot.
  4. OK, yes, that looks normal. What nukecad mentioned above regarding removable devices must be the issue, and it is a common occurrence with removable devices in Windows (most commonly seen with external storage devices like USB flash drives and external hard drives etc.) because Windows will often see the same device as a "new" device, assigning it a new/higher number whenever it is detached from the PC and re-attached afterwards (which occurs automatically when the system is shut down/rebooted).
  5. Greetings, As I understand it, once you make the changes, as soon as the clients check in with the management system it should pull down and apply the new policies automatically and the endpoints check in on a regular basis according to a pre-programmed heartbeat/interval, so it should happen pretty soon once each client comes online and checks in, however if you have a test endpoint on your network that you can monitor, that might prove useful in determining how long it takes to apply the changes (just be sure to close/reopen the main UI to check for the changes pretty frequently, as I don't believe the UI will update automatically what is shown onscreen once the new settings are picked up even once the new policies become active so you'll have to close/reopen the main UI to see them visibly). You might also be able to monitor the logs for the changes being applied, depending on what details they show (I'm not too familiar with the business product's logging structure so I don't know for certain whether the endpoints log changes to exclusions or not).
  6. I didn't see anyone suggest this yet so I thought I'd add it just in case it helps: Totally exit/shutdown Malwarebytes. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService and delete the following file only: hubblecache. it doesn't have a file extension Then you can restart Malwarebytes and the cache file will rebuild on the next scan (make sure you're connected to the internet). That should correct the issue going forward assuming the whitelist is cached locally, which as I understand it, it should be, so this procedure should eliminate this detection once and for all, without the necessity of any exclusions.
  7. It could also be due to the virtual network adapters that Windows creates (generally for things like network connection sharing with other systems and ad-hoc networks; feature no one actually uses, but Microsoft delusionally believes are important ). You can check this by going to Control Panel\Network and Internet\Network Connections (should be accessible by going to Control Panel, clicking on Network and Internet, clicking Network and Sharing Center, then clicking Change adapter settings on the left; at least that's where it is in Windows 7) and taking a look at the network adapters listed there. There should be one for every physical networking device in the system (i.e. wired, wireless/USB adapter etc.) and there may be one or multiple Microsoft Virtual adapters, each of which represents some function related to one or more of your networking devices and its capabilities for other types of connections (like peer-to-peer ad-hoc networks like using your personal wi-fi connection as an access point for other wireless devices to reach the internet and/or share files etc.).
  8. You can find out more about Fast Startup on this page including how to disable it. The issue isn't just that there's a problem with self-protection in Malwarebytes or that the tray may load slower; the problem is that the tray and other components (services, drivers and other startup items) may not start at all or may crash, and that's not only for Malwarebytes, but for pretty much any software installed on your system that runs on boot. This is because of the way that Fast Startup works by keeping some components in memory while relying on others to start themselves after shutting them down, however many programs (including Malwarebytes) rely on a normal boot order to initiate things and get their processes launched, so if a service is kept in memory but the drivers are not, the service doesn't go through its normal startup process, part of which is to call the drivers to start them, so you end up with no tray because the service didn't go through its normal startup routine of installing/starting the drivers and launching the tray. You can find out more about how it works, what it does and the pros and cons of Fast Startup at the following links: https://www.windowscentral.com/how-disable-windows-10-fast-startup https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/ https://lifehacker.com/shutting-down-windows-10-doesnt-actually-shut-down-wind-1825532376 https://whatsabyte.com/windows/windows-10-fast-startup/
  9. OK, thanks, that tells us something, at least this issue isn't limited to just Malwarebytes 3 and apparently is not related to UAC. So let's try a different tactic, please boot into Safe Mode with Networking and try installing the latest version of Malwarebytes. Instructions on booting in Safe Mode can be found here. Try running the Support Tool from there as well to see if it is able to work there. If that worked, go ahead and restart your system and allow it to boot normally and attach the ZIP file created by the Support Tool to your next reply. Please let me know how it goes. Thanks
  10. Basically, it's a Windows bug, or to be more accurate, it's the unfortunate result of the poor implementation that was used in creating the Fast Startup feature. While the idea seems nice, the reality is that it's not a very stable way of speeding up boot times and is prone to causing issues with third party software, services and drivers.
  11. Yikes, that isn't good. Glad I have the guest account disabled as well as all remote login/remote desktop capabilities (though that may not entirely matter if I'm reading the article correctly). Hopefully Microsoft will patch this vulnerability soon because it appears to be very low-hanging fruit for the bad guys.
  12. I don't know if you had heard yet or not, but Malwarebytes actually has a new browser extension which is available for both Chrome (as well as other Chromium based browsers such as SRWare Iron) and Firefox which, among other things, blocks tech support scams via behavioral detection (i.e. without the need for databases, strictly based on how tech support scam sites look and act since they are virtually all pretty similar). It is currently in beta and available for free for testing. You can find out more and download it at the following links: Chrome Firefox
  13. Greetings, Do you have User Account Control disabled by any chance? If so, that could easily cause this problem because even when logged into an administrative account, you don't actually have full admin permissions by default (even when UAC is turned off) and most software (including Malwarebytes) is designed to be fully compliant with/compatible with User Account Control. If that is the case, I'd recommend re-enabling it and restarting your computer then attempting the upgrade again to see if it works this time. You may find instructions on controlling UAC on this page. If UAC was not the issue, then you may try downloading and running the installer for the new version directly from here. If that fails then please do the following so that we might find out more about your installation to further troubleshoot the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested logs if necessary. Thanks
  14. The user is running the Mac version (OS stated as being Mac running OS 10.13.6) so this should be moved to the Malwarebytes for Mac area to receive proper assistance.
  15. Greetings, Please verify that you have notifications enabled and that you can see the Malwarebytes tray icon located near your clock in the Windows taskbar. You can check your notification settings by opening Malwarebytes and navigating to Settings>Application and you should see the following: You can also check your logs to see which component of Malwarebytes is removing the file by navigating to the Reports tab in Malwarebytes. I suggest sorting by date or by type to make the item easier to find (note that it also may be within a scan log if the item in question is being removed by a scheduled scan and not real-time protection). You can also check your scheduled scan settings in Malwarebytes by navigating to Settings>Scan Schedule and double-clicking on the entry found there (or one at a time if more than one scheduled scan exists there) and click Advanced to see if the Quarantine all threats automatically checkbox is checked (if it is, Malwarebytes will remove anything it detects automatically without any prompts). You may exclude the item from detection if you wish by going to Settings>Exclusions and adding the item to your exclusions by following the procedure under the Exclude a File or Folder section of this support article and if you believe this detection to be a false positive then you may create a new topic here making sure that you follow the instructions in the pinned topics at the top of that section so that the Research team has all the info they need to investigate and correct the issue. If there is anything else we might assist you with please let us know. Thanks
  16. Greetings, I just took a look at your logs and it appears the site being blocked is related to an adware browser plugin/extension in your Chrome web browser. You may find the information in this support guide to be helpful, and if not, then you might need to run ADWCleaner and if the issue still persists then the instructions in this topic may help. If none of the above items eliminated the issue then please read and follow the instructions in this topic and then create a new thread in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you directly in checking and cleaning the system of any threats as soon as one becomes available. Please let us know if there is anything else we might assist you with. Thanks
  17. You're welcome. If there's anything else we can help with just let us know. Thanks
  18. You're very welcome, I'm glad I could help. Yes, it's a good thing you signed up to manage your licenses otherwise you might not have known what happened. The Support team will be able to assist you in getting it renewed and up and running again. In the meantime, if you use Chrome or Firefox you can install the Malwarebytes browser extension beta if you wish, that way at least you'll have some protection on the web from threats until this gets sorted out. You can learn more about the plugins at the following links: Chrome Firefox The extension uses the same block databases as the Web Protection component in Malwarebytes 3 and also adds new behavior based protection to block many other threats and it does work with Malwarebytes Premium as well, so you can continue using the extension even after you have your protection up and running again.
  19. You may be correct. I recall hearing about audio drivers getting messed up with the last update to Windows 10 as well so it's certainly possible.
  20. You can submit them to the Malwarebytes Support helpdesk via one of the options found on this page so that the Malwarebytes Support and QA teams will have access to them. Just create a helpdesk ticket there and they'll work with you via email. They're the ones who really need the info anyway so that they can try to replicate the issue and help the Devs find a fix for it.
  21. Greetings, Please login to My.Malwarebytes.com (you may also access it from within Malwarebytes by clicking on the My Account button at the top and then clicking the Go to My Account button found on that tab of the Malwarebytes UI). Once there, you should be able to manage your subscriptions and devices. If you haven't setup your account there yet, go ahead and sign up there to do so by clicking on the Sign up link below the login area. If that still doesn't resolve the issue, then please contact Malwarebytes Support directly via the options on this page and they will assist you in getting the issue fixed. If there is anything else we might assist you with please let us know. Thanks
  22. Yeah, unfortunately it's probably set pretty high due to the spam bots that attempt to flood the forums with numerous duplicate posts that they create in a very short amount of time (likely to attempt to counteract efforts to delete them, but thankfully we have a "flag" function to disable/ban such accounts that deletes all their posts at once, however the admins have been making great strides to attempt to block the spammers in more proactive ways which has actually helped a LOT as we don't see nearly as many succeed in getting in and posting their junk on the forums as we used to and these restrictions on editing are a part of those efforts).
  23. Yep, I understand that it's not really ideal, however I know of many AV/AM products/tools that don't even allow resizing the UI, so at least Malwarebytes does allow that, and it's also optimized for display in Safe Mode at the lower default resolution there (at least for most Windows versions).
  24. You have to have a certain number of posts before it allows editing. It's part of the anti-spam functionality set up on the forums. I'm not sure what that number is but one of the admins would know. No worries though; I knew what you meant to say
  25. Greetings, To my knowledge, Malwarebytes has never remembered the size of the main UI after closing and reopening it all the way back to version 1.x so I don't believe this is a bug (however it has been requested in the past by some users to provide that functionality).
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