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exile360

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Everything posted by exile360

  1. No, you don't need to check to confirm any time ADWCleaner detects anything. It's just a PUP/adware removal tool, it isn't anything risky or dangerous.
  2. Greetings, That entry isn't anything harmful and it is up to you what you do with it, however it should do no harm if you have ADWCleaner remove the entry. Please let us know if you have any further issues or questions and we'll do our best to assist. Thanks
  3. By the way, I will also ping members of our Business Support team to take a look at this thread, as I am certain they can likely clarify many of these points as well (if not all of them); @CHMOD_777, @N33dful, @knguyen1 could one of you guys (or anyone from Business Support) assist here with definitive answers to these questions above regarding the EULA/licensing terms for using the Home/Premium software in a business environment (3 licenses) please? Thanks
  4. I believe the main issue they're addressing with the whole remote aspect and authorized users etc. is that they don't want someone setting up say a central server where the software runs for protection and they have a ton of thin clients running through that so that they all are using that protection on those other devices/instances in a virtual sense as a way of bypassing having to purchase separate licenses for each individual client/device. With regards to automation, I believe they're just talking about things like modifying the software to do things that it was not intended to do; it
  5. Excellent, well at least you've got it back to stability. I'm glad you found the cause of the issue. I guess for now there's not much to do but wait on the Devs to see what happens with the anti-heapspray issue.
  6. Thanks, it may help to disable fast startup in Windows if you haven't done so already as this setting can definitely impact Malwarebytes and many other applications in a negative way. You can find instructions on how to do so here as well as here. I don't see any major issues offhand just skimming your logs so far except maybe that UAC isn't set to default (though I doubt it has any bearing on these issues): UAC Settings ================================== EnableLUA: On Consent Prompt Behavior Admin: Off If you wish to try resetting it to defaults just t
  7. Wow, only 2GB. Yes, that's terrible for a modern version of Windows, especially 64 bit. That used to be plenty, like during the days of Windows XP, but ever since Vista, the bare minimum has pretty much been 3~4GB or more just to keep the system from being super bogged down and constantly paging to the disk drive to use it as virtual memory. In fact, ever since Vista x64 SP1 I've been recommending a minimum of 6GB of RAM or more just to ensure proper operation without any major RAM bottlenecks/performance issues, and that is just for a system where only basic web browsing and office applica
  8. Greetings, I am sorry that you are experiencing this problem, however we should be able to get a member of Malwarebytes Support to assist you in getting this issue corrected. I will alert a member of the Malwarebytes staff to get you in touch with Support to reopen your ticket and hopefully get this fixed. @AdvancedSetup would you please assist in getting this customer connected with a member of the helpdesk Support team to resolve this issue if possible? Thanks
  9. Greetings, I apologize that your topic was overlooked and that you did not receive a response sooner. With that said, this is actually quite normal when using a P2P (Peer-to-Peer) application such as a Bittorrent client, the reason being that IP addresses, which represent the physical servers where websites are stored, are often shared between multiple websites, and since P2P apps such as your Bittorrent client connect to a wide array of IPs to both download as well as use trackers for the content being downloaded, it will often occur that some of the sites/IP addresses you are connectin
  10. It may help to run the Flash Uninstaller and try downloading the standalone installer for the NPAPI version (which is the version for Firefox) which are each linked in this post if you haven't already. Other than that I'm not sure what to try besides reinstalling Firefox or maybe even trying the portable version of it.
  11. By the way, I did a bit more digging and I believe I may have discovered more details about precisely why Malwarebytes may be detecting this application as PUP. Apparently it was created by a company called SS Protect Limited who have apparently 'cloned' their software under at least 3 different names (I've confirmed Total AV, ScanGuard, and PC Protect so far, however I recall seeing many other 'clones' of this same software over the past several years when researching AVs and PUPs (I'm not a professional threat researcher, I just do so sometimes in my spare time as a hobby) and a quick Googl
  12. That is unfortunate; hopefully we can find a fix for it or the Developers will be able to correct the issue assuming it is a bug. In the meantime it may prove helpful if you would provide some additional data. If you're up for it, please open Malwarebytes and navigate to the settings page and under the General tab enable the option under Event log data then reboot your system and replicate the issue and once that is done, please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs
  13. Excellent, that explains it then It must be that Belarc is relying on individual file version information or some other info for some reason then and they will likely revise their database once the final build of Malwarebytes v4 has been released and the dust has settled.
  14. Greetings, If it is the same TotalAV referred to here then the issue is due to Malwarebytes classifying it as a PUP (Potentially Unwanted Program). If you wish to continue to use the two of them together you will need to configure a few things. First, either change how PUPs are handled system-wide in Malwarebytes via the drop-down menu under Settings>Protection for Potentially Unwanted Programs, or temporarily disable the Malware Protection component in Malwarebytes which is accessible either from the right-click context menu in the Malwarebytes tray icon or from the switch on the Da
  15. One could make the argument that he has 'situational awareness' with regards to the relevant threats within his environment, including the potential for the 'insider threat', but of course now we're just arguing semantics . Sorry, couldn't help myself; please feel free to disregard my silliness.
  16. It does the same on Windows; I suspect it doesn't detect when Malwarebytes Premium is already installed (and likely can't since it is confined to the browser which basically renders it blind to the entire system outside the browser, basically keeping it within a sandbox). That said, I will provide this feedback to the Product team and hopefully they can work out a resolution for it.
  17. It may be using the site's redirect behavior to heuristically/behaviorally detect the test site since it behaves like (and quite frankly kinda looks like, at least in my opinion) a potential tech support scam site or similar (big red page following a redirect displaying a security shield icon and containing the words 'Microsoft', 'Windows Defender' and talks about being infected by viruses etc.). Of course it's also possible that they simply added the site to the block database just to use it as a test page for their own extension as well (though that's less likely I think).
  18. I'd go with Porthos' suggestion above, and if that doesn't correct the issue, do a normal uninstall (assuming the uninstaller is still present), reboot, then do the following and I can guide you an deleting any major remnants, including any active components and their associated loading points: Create an Autoruns Log: Please download Sysinternals Autoruns from here and save it to your desktop. Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Right-click on Autoruns.exe and select Properties Click on the Compatibility
  19. It may be advisable to first remove the existing beta, then install the latest beta fresh just to make certain all files are replaced as they should be (I recall there being reported issues when upgrading to the latest beta from the previous one as well as issues upgrading from the latest RTM version to the first beta, though upgrading from the latest RTM version to the most current beta should be fine).
  20. Greetings, This is quite normal since individual file versions are worked on and iterated separately from the main product/installation package itself (this is also how component updates work, which patch only individual files/components of the product). I expect we'll see several file version changes throughout the beta cycle leading up to the final release depending on which components of the product are being worked on. edit: It also depends greatly on where tools like Belarc read the product version information from; the main product version is always available in the 'About' ta
  21. Yikes, total tech support scam. I didn't actually visit the site since I wasn't sure what it was. Thanks for checking Ron. If the site has been hijacked, I hope it gets cleared up quickly.
  22. Understood, thank @AdvancedSetup could you take a look at the referenced post/attachment please? Thanks
  23. You're welcome Yes, I'm not sure why they do that, except it could be that (I think at least) Windows sets the language locally for each user profile, and since Malwarebytes installs in admin mode for/across all accounts and runs with (I believe) a single instance of the service/UI across all accounts, they are probably playing it safe and going with the system default rather than the current user's setting; either that, or they are simply defaulting it to English assuming that anyone who wants a different language may simply select it during or after installation; plus of course Windows
  24. They haven't provided a whole lot of details, but I got the distinct impression that the real purpose was more of a trial run than anything in order to determine what kind of response they would get (likely either to decide whether or not to roll out a similar feature in the future in a different/upcoming product, or perhaps potentially in all products; the new version 4 of Malwarebytes Premium/Free is currently in beta so it's possible that this is the real product they're considering rolling it out with depending on the results, but that's just my personal hypothesis and I have no official w
  25. Greetings, I am sorry that you're experiencing issues with the Anti-Malware agent/component; someone from the staff should be along soon to assist you, but in the meantime I will make a note of this and will be sure to report it to the Product team in case there is a bug present causing this issue. Additionally, if you have not done so already, it may expedite things to create a support ticket with Malwarebytes Business Support by filling out the form on the bottom of this page. Thanks
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