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exile360

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Everything posted by exile360

  1. I was referring to the issues with the upgrade not installing, not with the installer download link. If it isn't upgrading through the program properly or isn't offering you the newest version when using the Install Application Updates button then there's likely a problem on the system with the current Malwarebytes installation, and the logs would be the only way for us to diagnose it. That's the issue I was addressing, not the download link posted by Firefox above. With regards to the download, since this is a component update, which doesn't use an installer but simply downloads the new components/files through the internal updater built into the software and replacing the older files with the new ones, no installation package is required. I don't know if they plan to update the installer to include the new component update or not, but at this time they haven't yet which is why it's still the previous version being hosted on the site for the installer.
  2. Unless I am mistaken, it looks like XP with a custom theme or Vista with Aero Glass disabled. If it is Vista or XP (any OS older than 7) then the new update doesn't apply to you as the last version of 3.5.1 build 2522 component update 1.0.365 is the final release for those operating systems with the exception of emergency bugfixes and stability improvements on an as-needed basis. Please refer to this post for details.
  3. Greetings, Assuming you are referring to Malwarebytes, then the quickest way to receive assistance with retrieving your license key would be to contact Support directly via one of the options on this page. If there is anything else we might assist you with please let us know. Thanks
  4. Very good, I figured that would do the trick. I saw in the logs you provided that it was blocking that domain without the "www." and figured that was the issue. You might want to add that one on your husband's system as well just to make sure he doesn't have any problems in the future either. If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  5. Thanks, I think I see what the problem is. Try adding the following Web Exclusion in addition to the existing one: sssi.org.au Just leave off the www. for the second one. Please let us know how it goes. Thanks
  6. No problem, the logs should show us what's going on if it doesn't work.
  7. Yes, that's correct. To my knowledge, at this time the only way to get the latest component update is to use the Install Application Updates button under Settings>Application in Malwarebytes or to wait to be offered it when Malwarebytes is checking for updates (though the latter method is throttled/metered out to users gradually, so there is no guarantee that you'd be offered the new version immediately). If the problem still persists then please do the following so that we may take a look at your installation and configuration to troubleshoot the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Greetings, I'm sorry you're having trouble with Malwarebytes. Hopefully we can get the problem sorted out for you quickly. To start, please do the following so that we can take a look at your Malwarebytes installation and settings: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. Makes sense. I suppose that's the difference between a hard link and a shortcut (though I guess it also has to do with the more technical voodoo of filesystems, allocation tables/MFT, disk sectors etc. as well). Either way, it's not the most elegant solution to the problem. It would be nice if developers of these shared components would use iterative development methods rather than creating an environment where an application might require an older version of a particular file than another thus necessitating the simultaneous installation of multiple releases/versions of various runtime files/dependencies depending on the version of the compiler used for writing the software (like if any .NET app, old or new, would function perfectly well as long as the most recent .NET version is installed). That would also eliminate a lot of these vulnerabilities as MS and other creators of these dependencies would then only need to patch a single version rather than having to provide updates/patches for all of those that remain supported.
  10. Excellent, I'm glad to hear it. If there's anything else we can assist you with just let us know. Thanks
  11. Greetings, It sounds like the installer removed the previous version as it should but failed to install the new version once that was completed. This is due to an issue in the installer that happens on occasion. If you would, please first start by gathering some logs for our Dev team so that they can take a look and hopefully discover the cause so that they might fix it for future versions: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once that is done, you may go ahead and reinstall the software by downloading and installing it from here then install the latest patch that was released in the past few days by opening Malwarebytes and navigating to Settings>Application and clicking the Install Application Updates button then allowing it to download and install the update. If the update fails to install for some reason or there are any other issues please let us know. Thanks
  12. You can also clear out the backup files from the previously installed Windows OS Service Pack if you haven't already via this command in an administrative command prompt: dism /online /cleanup-image /spsuperseded You can also clear out Windows Update backup files and other temp files as mentioned via the Disk Cleanup tool (cleanmgr.exe) and of course you can clear out a lot more of the temporary files created by the system and various programs via a third party cleanup tool like CCleaner or ATF Cleaner or TFC (Temporary File Cleaner), all of which are free (though I recommend not using any registry cleaners like that found in CCleaner's Registry tab as cleaning the registry doesn't provide any extra disk space and can often do more harm than good).
  13. It's possible (likely even) that something else had installed previously and was awaiting a reboot to take effect such as a driver update or Windows Update. That could easily account for the issue. Another possibility is a failing drive, which given the fact that it's no longer listing your primary drive in the BIOS, is even more likely. I'd suggest booting from a diagnostic CD to check the drive and see what's going on with it. It's possible that it was on its way out and just happened to fail during that shutdown/reboot process (which explains why it got stuck in the BIOS before the OS would load and why it's no longer being detected). Given the amount of stress that shutting down/starting up tends to have on drives with all the loading/unloading that occurs, it could easily account for the timing of the failure if that's what is actually happening. It could also be something as simple as a loose drive cable, so I'd recommend checking those connections as well and make sure the drive is attached securely. Another possibility would be some kind of malware that overwrote the boot files incorrectly during shutdown, but it's not too likely, especially since the BIOS isn't detecting the drive at all.
  14. If you have the know-how, it could also make a huge difference to change the thermal paste being used to cool the CPU. In my laptop I'm running a desktop CPU i7-7700K overclocked to 4.5GHz and an NVIDIA GTX 1060 6GB graphics card and I never have heat issues, even when running CPU/GPU intensive applications like modern 3D games. I had an almost identical laptop with an older i7-4910MQ mobile CPU and an NVIDIA GTX 970M that I couldn't keep cool even at stock speeds. In my new system the temps never get hot enough for me to have any concerns (around 93C for the CPU absolute max when running stress tests and benchmarks, though most of the times it's in the 50's~70's under normal intensive loads and in the 30's~50's at idle). The new system is using Grizzly Kryonaut thermal paste and this stuff is absolutely amazing (though you don't have to take my word for it; if you do a Google search about heat/overclocking/thermal paste you'll see plenty of others singing its praises because of how good it is and how well it works). If you don't know how to change the thermal paste, then you should take it to a reputable tech shop where they can do it for you. Either buy the thermal paste yourself or tell them specifically what kind you want them to use and they'll get it all set for you and you'll definitely improve your heat situation.
  15. You should try version 3.5.1 of Malwarebytes. It includes a lot of fixes for various issues, including some related to Web Protection so it's likely to correct this issue. You can either download it manually from here or by opening Malwarebytes and going to Settings>Application and clicking the Install Application Updates button.
  16. That's excellent news, I wasn't certain if the changes would impact Kaspersky compatibility or not, so thank you for confirming. I hope that these issues are resolved for everyone else as well.
  17. Greetings, Malwarebytes doesn't block any specific ports, however, if there is a specific server that the chat component uses and that server is in Malwarebytes block list then it could be what's blocking the connection. You can check this by right-clicking on the Malwarebytes tray icon and clicking Web Protection: On and then clicking Yes if prompted by User Account Control to temporarily disable Web Protection. Once that's done, try connecting and using the chat feature to see if it works. If it does, then it is the Web Protection component blocking it which means you should probably exclude the program from Malwarebytes web blocking to allow it to connect to any server that it needs to. If it turns out that this is the case, then here is how you exclude a program from Web Protection: Open Malwarebytes and navigate to Settings>Exclusions Click on the Add Exclusion button Select Exclude an Application that Connects to the Internet then click Next Click on the Browse... button then navigate to the location of the program's file/process that connects to the server that is being blocked and click once on it to select/highlight it then click Open Click OK and the process should now be listed in the Exclusions tab and should say Application Web Process under the Exclusion Type column
  18. Just FYI guys, a new build of Malwarebytes is also now available. Component update 1.0.374 which includes the fix for performance issues with Ransomware Protection at the very least, and possibly more (I don't know the full extent of fixes yet). If you don't have it already, you can open Malwarebytes and go to Settings>Application and click the Install Application Updates button to get it.
  19. Greetings, All you need to do is download and install the latest version from here then follow the instructions in this support article to activate your license again. If you have any trouble, let us know, but that should be all you need to do.
  20. Greetings, It's likely due to self-protection since Malwarebytes protects its files and processes from being modified or deleted in case of malware attack. If you open Malwarebytes and go to Settings>Protection and scroll down to the Startup Options section and disable the Enable self-protection module option, then delete the files, and if desired, re-enable self-protection to activate it once more.
  21. Greetings, Please do the following as there's some information not shown by the tool you ran that is essential to determining what might be wrong: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  22. There appears to be a bug where, if a thread has been moved to a different area of the forums, the area where it was formerly which contains the <- link to the now moved topic will always show in bold as though there remains at least one unread topic in that area even though I've viewed every thread in that area, including the thread which has been moved: The only way to force it to show the area as read is to use the Mark forum as read function which shouldn't be necessary.
  23. If you are referring to website blocks, then that's even easier. After a website is blocked, if you right-click on the Malwarebytes tray icon you'll see an entry for the most recently blocked site which says Add Web Exclusion for <website that was blocked> and if you click on it, the blocked site will be added to your exclusions so that Malwarebytes no longer blocks it. Here's an example:
  24. It's typical for the number of items scanned to jump suddenly following the memory scan phase. This is because immediately after items in memory are scanned, Malwarebytes checks startup and registry locations which are checked very quickly, particularly since the registry isn't actually composed of physical files, but is in reality just a database so checking many registry items goes by very quickly. That's why the items scanned jumps suddenly when it completes the memory scan and gets to the file system scan. You can check this yourself by observing the phases listed in the Scan tab during the scan. You'll see it go through the memory phase then very quickly get through both the startup and registry phases and then commence the file system phase.
  25. You're very welcome, if you need anything else please let us know. Thanks
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