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exile360

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Everything posted by exile360

  1. You're most welcome, I'm glad to be of service.
  2. You may also need to temporarily disable self-protection under Settings>Protection and then delete the Instlrupdate folder located under C:\ProgramData\Malwarebytes\MBAMService, then you may re-enable self-protection. Reboot the system and the notifications should be gone.
  3. Greetings, I see that you have Kaspersky and while it may not be related, it is possible that there is some kind of conflict causing the issue. First, please refer to the following articles to see if they are helpful, particularly the one regarding exclusions as excluding Malwarebytes from Kaspersky may resolve the problem: https://support.malwarebytes.com/docs/DOC-2324 https://support.malwarebytes.com/docs/DOC-2401 https://support.malwarebytes.com/docs/DOC-1123 Next, make certain that you have the latest version of Kaspersky installed. I believe it should be version 19 (or 2018). You can download the latest version at the following page, just select the download for the product you own: https://usa.kaspersky.com/downloads
  4. Greetings, Did you scan with both Malwarebytes 3 and ADWCleaner? I ask because both scanners detect different things currently so one might detect it while the other does not.
  5. Greetings, If you disable just the Ransomware Protection component in Malwarebytes, does it eliminate the issue? To do so, right-click on the Malwarebytes tray icon and click Ransomware Protection: On and click Yes to the User Account Control prompt.
  6. I did some testing and found that if I disable just the Enable malware protection component that it allows the map to be displayed; is that true for you as well?:
  7. Just to add, while Malwarebytes does not include a registry "cleaner", it is fully capable of detecting and removing registry entries created by infections as well as changing modified critical system settings that sometimes get changed by infections (most of these are classified as PUMs or Potentially Unwanted Modifications).
  8. Yes, you may keep the latest version with Web Protection disabled. I've been using the beta browser extension for several months now and it's been great, I highly recommend it.
  9. Excellent, I'm glad that it's working properly now. If there's anything else we might assist you with please let us know. Thanks
  10. I'll let them know, thanks for the suggestion
  11. Microsoft is trying really hard to force everyone onto Windows 10 in every way they can which is why, for the first time since I started using Windows, MS has been removing articles from their support site and technical documentation. It's just one of the many ways they're trying to not so subtly let everyone know that they are only interested in supporting Windows 10.
  12. Greetings, At the moment there is no way to truly clear them short of performing a clean uninstall/reinstall of the software as they are stored in Malwarebytes configuration/data files and there is currently no control/function to delete them through the UI. If you really must clear them, here is how you perform a clean reinstall of Malwarebytes 3: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  13. You can find an extensive breakdown of Windows Defender's Exploit Protection settings here. It appears that image randomization is located under Windows Defender Security Center>Exploit Protection>System Settings>Force randomization for images (Mandatory ASLR) and it's apparently configured to Off by default, however there appears to also be the same setting for Programs if I'm reading it correctly, and that one may be On by default and thus could be the cause of the issue (though I doubt it as I believe Malwarebytes deliberately corrected any incompatibilities with Windows Defender's new Exploit Protection function's defaults in the most recent major release).
  14. On the drive itself, not really (though technically an infection could be stored in the temp location where files waiting to be written to disc via the drive are kept). And of course, an infection could get into your system from a CD or DVD that you insert into the drive, but that's no different from any other removable media. Also, at least in theory, a drive could be infected from the factory via a firmware infection, however such threats are extremely rare and typically afflict HDDs/SSDs and USB flash drives more often than any other type of device and I haven't heard of any incidents of that occurring in years so it's not very likely at all.
  15. You're very welcome, I'm glad to be of service If there's anything else we might assist you with please don't hesitate to ask.
  16. Greetings, Please follow the instructions in this topic and create a new thread in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning your PC of any threats as soon as one becomes available. Also, in the meantime you might try the Malwarebytes browser extension beta which is available for Chrome and all other Chromium based browsers as it protects against the same sites as the Web Protection component in Malwarebytes in addition to adding new capabilities to block even more malicious sites as well as many ads and tracking servers to guard your privacy. At least this way, assuming it works while visiting Facebook, you'll still have protection for your browser while your PC is being cleaned up. The extension can be found here.
  17. Excellent, I'm glad the notifications are finally gone Enjoy that browser extension, I've been using it myself on both SRWare Iron (a Chromium based alternative to Google Chrome without all the Google stuff) as well as Firefox and I've found it to be most effective, especially against tech support scam sites/pop-ups (one of the most common web based scams/threats these days).
  18. Please refer to this topic. If you have used Spywareblaster and/or Spybot Search & Destroy's Immunize function then these are false positives and should be ignored.
  19. Greetings, Several users have reported this issue. It seems to be a problem with Chrome somehow becoming corrupt. Please follow the instructions in this post to see if that corrects the issue. Please let us know how it goes. Thanks
  20. For anyone having this issue, please verify that you have the latest Component package version: installed, version 1.0.391 as indicated in Malwarebytes under Settings>About: If you do not, then go to Settings>Application and click on the Install Application Updates button. If you are already up to date, then my best guess is that when a database update occurs, since Malwarebytes has to unload and reload the Web Protection component and its databases to incorporate the updates, that there is a slight delay in the timing of the process on your systems for some reason which is causing Malwarebytes to display this alert while it is waiting for the Web Protection component to reload. As long as all protection components are active shortly after the message is displayed then you're fine.
  21. Greetings, Please do the following to perform a clean installation and hopefully that resolves the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, launch Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button to ensure that the latest components are installed and up to date then restart your computer one more time to make sure that Malwarebytes starts up correctly with all protection components enabled. Please let us know how it goes. Thanks
  22. If it helps, MEMORY.DMP would be a file, not a folder so it will be listed with the files within C:\Windows, not the folders.
  23. Greetings, It could be the Linux drive or it could be the hidden system partition depending on your version of Windows (every version since at least 7 and probably Vista creates a small hidden system partition to store boot files used for system startup). You can check via the Disk Management interface. Right-click on Computer in Windows Explorer and click Manage then select Disk Management on the left and it should reveal your various disks and partitions including their drive letters, revealing which one has been assigned drive letter D.
  24. OK, then that must be the problem. First, make certain you are logged into Windows as an administrative user, otherwise the settings in Malwarebytes might not stick. If that doesn't work, then do the following from an administrative user account and try disabling those settings again and hopefully this time they are retained: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall version 3.4.5 from here If you had to do the reinstall then perform the procedure once more of disabling those settings and if necessary, deleting that folder (be sure to disable self-protection in order to be able to delete the folder while Malwarebytes is running, otherwise it won't let you) then restart the computer and see if the settings now stick and the prompts are no longer displayed.
  25. Did you also disable the two settings highlighted in this post? If not, then do so, then delete the folder once more, then restart your computer and hopefully the alerts will not return.
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