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Everything posted by exile360

  1. Greetings, I'm sorry you're having trouble with Malwarebytes. Hopefully we can get the problem sorted out for you quickly. To start, please do the following so that we can take a look at your Malwarebytes installation and settings: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  2. Makes sense. I suppose that's the difference between a hard link and a shortcut (though I guess it also has to do with the more technical voodoo of filesystems, allocation tables/MFT, disk sectors etc. as well). Either way, it's not the most elegant solution to the problem. It would be nice if developers of these shared components would use iterative development methods rather than creating an environment where an application might require an older version of a particular file than another thus necessitating the simultaneous installation of multiple releases/versions of various runtime files/dependencies depending on the version of the compiler used for writing the software (like if any .NET app, old or new, would function perfectly well as long as the most recent .NET version is installed). That would also eliminate a lot of these vulnerabilities as MS and other creators of these dependencies would then only need to patch a single version rather than having to provide updates/patches for all of those that remain supported.
  3. Excellent, I'm glad to hear it. If there's anything else we can assist you with just let us know. Thanks
  4. Greetings, It sounds like the installer removed the previous version as it should but failed to install the new version once that was completed. This is due to an issue in the installer that happens on occasion. If you would, please first start by gathering some logs for our Dev team so that they can take a look and hopefully discover the cause so that they might fix it for future versions: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once that is done, you may go ahead and reinstall the software by downloading and installing it from here then install the latest patch that was released in the past few days by opening Malwarebytes and navigating to Settings>Application and clicking the Install Application Updates button then allowing it to download and install the update. If the update fails to install for some reason or there are any other issues please let us know. Thanks
  5. You can also clear out the backup files from the previously installed Windows OS Service Pack if you haven't already via this command in an administrative command prompt: dism /online /cleanup-image /spsuperseded You can also clear out Windows Update backup files and other temp files as mentioned via the Disk Cleanup tool (cleanmgr.exe) and of course you can clear out a lot more of the temporary files created by the system and various programs via a third party cleanup tool like CCleaner or ATF Cleaner or TFC (Temporary File Cleaner), all of which are free (though I recommend not using any registry cleaners like that found in CCleaner's Registry tab as cleaning the registry doesn't provide any extra disk space and can often do more harm than good).
  6. It's possible (likely even) that something else had installed previously and was awaiting a reboot to take effect such as a driver update or Windows Update. That could easily account for the issue. Another possibility is a failing drive, which given the fact that it's no longer listing your primary drive in the BIOS, is even more likely. I'd suggest booting from a diagnostic CD to check the drive and see what's going on with it. It's possible that it was on its way out and just happened to fail during that shutdown/reboot process (which explains why it got stuck in the BIOS before the OS would load and why it's no longer being detected). Given the amount of stress that shutting down/starting up tends to have on drives with all the loading/unloading that occurs, it could easily account for the timing of the failure if that's what is actually happening. It could also be something as simple as a loose drive cable, so I'd recommend checking those connections as well and make sure the drive is attached securely. Another possibility would be some kind of malware that overwrote the boot files incorrectly during shutdown, but it's not too likely, especially since the BIOS isn't detecting the drive at all.
  7. If you have the know-how, it could also make a huge difference to change the thermal paste being used to cool the CPU. In my laptop I'm running a desktop CPU i7-7700K overclocked to 4.5GHz and an NVIDIA GTX 1060 6GB graphics card and I never have heat issues, even when running CPU/GPU intensive applications like modern 3D games. I had an almost identical laptop with an older i7-4910MQ mobile CPU and an NVIDIA GTX 970M that I couldn't keep cool even at stock speeds. In my new system the temps never get hot enough for me to have any concerns (around 93C for the CPU absolute max when running stress tests and benchmarks, though most of the times it's in the 50's~70's under normal intensive loads and in the 30's~50's at idle). The new system is using Grizzly Kryonaut thermal paste and this stuff is absolutely amazing (though you don't have to take my word for it; if you do a Google search about heat/overclocking/thermal paste you'll see plenty of others singing its praises because of how good it is and how well it works). If you don't know how to change the thermal paste, then you should take it to a reputable tech shop where they can do it for you. Either buy the thermal paste yourself or tell them specifically what kind you want them to use and they'll get it all set for you and you'll definitely improve your heat situation.
  8. You should try version 3.5.1 of Malwarebytes. It includes a lot of fixes for various issues, including some related to Web Protection so it's likely to correct this issue. You can either download it manually from here or by opening Malwarebytes and going to Settings>Application and clicking the Install Application Updates button.
  9. That's excellent news, I wasn't certain if the changes would impact Kaspersky compatibility or not, so thank you for confirming. I hope that these issues are resolved for everyone else as well.
  10. Greetings, Malwarebytes doesn't block any specific ports, however, if there is a specific server that the chat component uses and that server is in Malwarebytes block list then it could be what's blocking the connection. You can check this by right-clicking on the Malwarebytes tray icon and clicking Web Protection: On and then clicking Yes if prompted by User Account Control to temporarily disable Web Protection. Once that's done, try connecting and using the chat feature to see if it works. If it does, then it is the Web Protection component blocking it which means you should probably exclude the program from Malwarebytes web blocking to allow it to connect to any server that it needs to. If it turns out that this is the case, then here is how you exclude a program from Web Protection: Open Malwarebytes and navigate to Settings>Exclusions Click on the Add Exclusion button Select Exclude an Application that Connects to the Internet then click Next Click on the Browse... button then navigate to the location of the program's file/process that connects to the server that is being blocked and click once on it to select/highlight it then click Open Click OK and the process should now be listed in the Exclusions tab and should say Application Web Process under the Exclusion Type column
  11. Just FYI guys, a new build of Malwarebytes is also now available. Component update 1.0.374 which includes the fix for performance issues with Ransomware Protection at the very least, and possibly more (I don't know the full extent of fixes yet). If you don't have it already, you can open Malwarebytes and go to Settings>Application and click the Install Application Updates button to get it.
  12. Greetings, All you need to do is download and install the latest version from here then follow the instructions in this support article to activate your license again. If you have any trouble, let us know, but that should be all you need to do.
  13. Greetings, It's likely due to self-protection since Malwarebytes protects its files and processes from being modified or deleted in case of malware attack. If you open Malwarebytes and go to Settings>Protection and scroll down to the Startup Options section and disable the Enable self-protection module option, then delete the files, and if desired, re-enable self-protection to activate it once more.
  14. Greetings, Please do the following as there's some information not shown by the tool you ran that is essential to determining what might be wrong: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. There appears to be a bug where, if a thread has been moved to a different area of the forums, the area where it was formerly which contains the <- link to the now moved topic will always show in bold as though there remains at least one unread topic in that area even though I've viewed every thread in that area, including the thread which has been moved: The only way to force it to show the area as read is to use the Mark forum as read function which shouldn't be necessary.
  16. If you are referring to website blocks, then that's even easier. After a website is blocked, if you right-click on the Malwarebytes tray icon you'll see an entry for the most recently blocked site which says Add Web Exclusion for <website that was blocked> and if you click on it, the blocked site will be added to your exclusions so that Malwarebytes no longer blocks it. Here's an example:
  17. It's typical for the number of items scanned to jump suddenly following the memory scan phase. This is because immediately after items in memory are scanned, Malwarebytes checks startup and registry locations which are checked very quickly, particularly since the registry isn't actually composed of physical files, but is in reality just a database so checking many registry items goes by very quickly. That's why the items scanned jumps suddenly when it completes the memory scan and gets to the file system scan. You can check this yourself by observing the phases listed in the Scan tab during the scan. You'll see it go through the memory phase then very quickly get through both the startup and registry phases and then commence the file system phase.
  18. You're very welcome, if you need anything else please let us know. Thanks
  19. Greetings, The exclusions.txt file isn't the list of exclusions displayed in the Malwarebytes user interface in the Exclusions tab. It's a set of internally whitelisted programs to prevent false positives. That's why nothing shows up in the Exclusions tab even though there are items listed in the exclusions.txt file.
  20. Yeah, I'm not a fan of it when apps force dependencies on you like that, be it JRE, .NET, MS Visual C++ versions etc. because you end up with a lot of additional components installed, and when you remove the applications that installed them they do not remove those other components with them, so if you don't keep track of what installed/required what, you can end up with tons of stuff on your system that you don't really need. The reason they don't remove it is because it's always possible for you to install some other program later on which also requires that version, and if they removed it during uninstall that would break the other application(s) that depend on it. I get the logic, but it's still quite frustrating and I'd prefer that MS manage it better than they do. For example, if it would list which currently installed applications actually depend on a specific version of .NET/Visual C++ runtime files etc. that would be very helpful and make it manageable instead of just having to leave everything on there the way it is now. Something like the way they handle most services where it shows you the dependencies for each service so that you know which other services are required for it to run. Something like that for these runtime files and other components would be very useful.
  21. Greetings, If you open Malwarebytes and go to Settings>Application then scroll down until you find the Windows Action Center section and select Never register Malwarebytes in the Windows Action Center then restart your system, Windows Defender should turn itself back on again and you may then use both applications in real-time if you wish (Malwarebytes is designed to coincide with an active antivirus, including Windows Defender). Also, if you do not wish to use the free trial of Malwarebytes Premium you can follow the instructions in this support article to deactivate the free trial and revert Malwarebytes to the free, on-demand only version (you will still retain a single scheduled daily scan, but all protection features will be deactivated).
  22. There was maintenance being performed on the update servers earlier which is why this occurred, it wasn't just you who experienced the issue. It happened on my own system as well, along with pretty much every other Malwarebytes user while the servers were down, but they're back up and running now so the issue should be gone.
  23. There are a few different issues with your approach, but with that said, there's absolutely no reason at all that Malwarebytes shouldn't work perfectly fine installed in a different folder, or even on a different drive from Windows. In the past, with many 1.x builds of Malwarebytes Anti-Malware this was a problem, but today, with the current version of the product, it absolutely should not cause any issues at all, and if it does, then it is a bug and should be reported so that our Dev and QA teams can investigate. Now, with all of that said, there are a few issues with your approach of installing software on a separate drive, especially certain specific types of software like security software that make it more likely that if you ever do have to restore from an image, things won't be as pristine as you might think or might desire (I know this from personal experience having long used similar techniques myself, and preferring portable applications installed on a separate partition from Windows when possible). First is the registry. Most applications, including Malwarebytes, store at least some configuration settings in the registry, and whenever you create an image backup of your system drive you have no choice but to back up the registry hives with it (refer to this for more info). Also, specifically with regards to security software, and this is just as true of Malwarebytes, several drivers are often stored in the System32\drivers folder and these files cannot be moved/installed to a different location, so they will always reside on the same drive as the active Windows installation. Also, because Malwarebytes stores a few of its settings in the registry but stores the vast majority within config files within the ProgramData folder (also located on the same drive as Windows, at least by default), if one were to perform an image restore or even just a more standard System Restore, it is very likely that you'd end up having to reinstall Malwarebytes due to the synchronization issues that would occur due to differences in the current date/time information and other factors. You also must consider that, if it really comes down to it, would you have a reason not to have Malwarebytes installed following an image restore, especially when Malwarebytes has a fairly clean uninstallation as it is and even provides a clean uninstall utility specifically for that purpose, and it works even if the Malwarebytes uninstaller is broken or missing. You also should consider that if it is a function of attempting to save space on your primary drive for some reason (like attempting to keep boot times fast etc.), the files stored in Malwarebytes program directory are currently around 150MB, at least on my system with the latest version, yet its data folder is around the same size, so moving the program folder still leaves an equal amount of space on the system drive, not including the drivers in System32\drivers. Also, with regards to drive activity, the data folders are modified far more frequently than the program directory since that is where the signatures, logs, settings and quarantine are stored, so if drive wear is a concern you'd be better off leaving Malwarebytes installed on C: and moving the ProgramData folder elsewhere (and this is true of most other apps as well). Now, with all of that said, again, there is absolutely no reason that you shouldn't be able to have Malwarebytes installed on a separate drive/partition, I just wanted to make sure that you have the entire picture because while one might think that changing the primary installation directory for a program ensures that it won't occupy much (or any) space on their system drive, it is unfortunately the case that this is often not true due to additional files and data which are stored elsewhere, especially with applications like AV/AM products which tend to store a lot of data, including logs, signatures, drivers, quarantined threats and other data in other locations on the system drive so installing it elsewhere is nowhere near the same as using a portable application, which I'm guessing is sort of the goal here, where you're basically trying to keep the Windows drive as clean of third party content as possible, which is perfectly understandable as it's something I strive for myself (not to mention that it's a lot quicker and easier to wipe/restore a system when most of my apps are portable and thus require no re-installation/re-configuring following a system format). I just know from experience that, at least with Malwarebytes due to the sync issues, it can often be more trouble than it's worth, though you may not find this to be the case. As for theories about why programs install by default to the Program Files directories, that's quite simple, and it has nothing to do with attempting to generate any support calls: it is because it is Microsoft's recommendation to developers that they store their files there, just as they recommend specific locations in the registry be used for an application's settings, and while not all applications necessarily follow these recommendations, most do, however as I said, you may install Malwarebytes in a different location if you wish, though the majority of activity actually takes place in its data folder as I mentioned previously. Apologies for the massive "wall-o-text", but I figured I'd be thorough just to explain why it is the way it is and hopefully inform you about a few more details you may not have been privy to which might prove helpful, especially if you do want to minimize activity on your C: drive.
  24. You can use wetransfer.com, they allow files up to 2GB in size. Just upload it there with the Send as option set to Link and once it's uploaded post the link here in your reply (to get to the options you must click I Agree then click the ... button).
  25. Greetings, If you believe it's a false positive then please create a post about the specific site being blocked after reviewing the info here as well as here then create your new topic in that area by clicking here. Also, in the meantime if you want to allow your game to connect without being blocked and without having to whitelist the site completely you may do so by opening Malwarebytes and going to Settings>Exclusions then clicking Add Exclusion and selecting Exclude an Application that Connects to the Internet then clicking Next then using the Browse... button to navigate to the location of the EXE being blocked (in this case, D:\Documents\Wargaming.net\GameCenter\wgc.exe) and Malwarebytes will no longer block any of its connections, though other programs on your system including your web browser will still be blocked from connecting to the site. This way, if there is anything harmful on that server, you won't have to worry about becoming infected by it (often times servers are shared, and while the game's content and connections may be perfectly safe, some other site hosted on the same IP address/server might be malicious and could infect your system if you were to visit it with your web browser).
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