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Everything posted by exile360

  1. The option to update manually is there just because it's a normal thing even for free/on-demand scanners to include such an option (particularly since most don't check for updates as a part of every scan the way that Malwarebytes does; that function in the scans for Malwarebytes does pretty much render this function obsolete but it is still useful for any user that does want to keep their databases up to date even when they aren't scanning for whatever reason). If you take a look at other programs like the free versions of Spybot, SUPERAnti-Spyware, HitmanPro or Ad-Aware, they generally offer something similar, allowing the user to update databases manually even though there is no active protection. Most just don't update prior to each scan so that's why this feature stands out a bit in Malwarebytes. It isn't as useful as in those other products because of this, but it does no harm in keeping it there either.
  2. I'm not sure what update option you are referring to. Can you post a screenshot of it please?
  3. Any service installed on a system will require administrative privileges to terminate as installed services always run with at least administrative if not system level privileges (i.e. higher than normal admin). You can tell what permissions a process is running with by checking Task Manager. It will be listed under the User name column in the Details tab of Task Manager (Task Manager was changed quite a bit in Windows 8/8.1 and Windows 10 compared to previous Windows versions; the Processes tab in those past versions of Windows (Windows 7 and older) is the same as what is called the Details tab in the Windows 10 Task Manager). In order to see running processes that are running under different user credentials (such as SYSTEM) you will need to select the option to Show processes from all users which is the same as launching Task Manager as admin. If Self-Protection is active in Malwarebytes then that may also prevent you from terminating Malwarebytes this way in which case you would need to first disable Self-Protection and then terminate its process.
  4. It doesn't update automatically either. That too is a feature of the Premium version. You can check for updates manually or you can simply allow it to download definition updates any time you perform a scan (it automatically checks for database/signature updates at the start of a scan if the system is connected to the internet).
  5. Excellent, I'm glad you got it sorted Yes, the accounts at My.Malwarebytes.com are separate from the accounts on the forums here (they are completely separate systems) so it uses its own passwords and requirements. Anyway, if there's anything else we can help you with just let us know. Thanks
  6. On the positive side I'm glad you're finding and reporting this stuff, but on the negative side I'm very concerned to see the bad guys resorting to such tactics as they have the greatest potential for harm. Backdoors are bad news.
  7. Yes, I've left it at its defaults meaning real-time protection automatically quarantines any threats it detects. That said, I don't actually use scheduled scanning as I perform manual scans periodically on my own and don't like resource intensive background tasks to execute while I'm using my system so I don't use the scheduler at all.
  8. When setting up your account an email is supposed to be sent to your email address that you used for setting up your account with a link to click to confirm your account. If this has not shown up yet then that could be the problem. I will ask a member of Support to investigate and respond here. @LiquidTension could you please assist here? Thanks
  9. Yeah, having a dedicated Linux product and Research team really is what's required for Linux clients. Hopefully they will make a product for Linux in the future; I know it has been requested in the past and has been discussed by the team, though I don't know where the issue stands now, but I suspect that with the numbers of Linux devices, including more desktop clients and a vast number of servers running Linux I believe that eventually they will respond to that trend and develop and release a Linux compatible product. It's likely just a matter of time.
  10. You're welcome, if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  11. Greetings, Please refer to this thread where this situation is being discussed.
  12. Greetings, It is my understanding that the free version doesn't actually include scheduled scanning which is why you cannot modify this setting, so the default scheduled scans shouldn't actually continue to run after the free trial has ended. A member of the staff may correct me if I am wrong on that point, but that is my understanding of how it works. If it continues to scan once the trial has ended on your system then I suspect it is a bug, though obviously a rather beneficial one in your case . The official product name is now just Malwarebytes; the forum is named that way to clarify that it is referring to the current version rather than the past 1.x/2.x versions. For a while both 2.x and 3.x were still supported/active so a separate 2.x support forum existed. The naming of the current support forum is just an artifact from that time, however as long as the current version is still 3.x the naming makes sense. The window title you see that states Malwarebytes Free is just the product name along with the current license type/feature set you're using (Premium, Premium Trial or Free). If you wish to eliminate the continued scheduled scanning we can help you to correct that, but I suspect you'd rather keep it functioning as-is so just let us know if you do wish for the scheduled scans to stop and we will guide you on steps which will likely 'fix' it but that's up to you.
  13. Exactly, and that's not to say I don't feel for those being impacted by this stricter license/installation enforcement because I do. I understand why they are frustrated with this situation, however I will say that I truly believe we would be hard pressed to find any modern software vendor willing to even honor any of their past lifetime licenses as I've seen time and time again, as such vendors grew and eventually migrated to yearly subscriptions, how most of them would give such customers a 1 year subscription in exchange for their lifetime license after which point they'd have to pay the yearly fee like everyone else from that point forward. Malwarebytes never did that and I'm glad that they chose to do things that way, fully supporting and grandfathering in all of their lifetime users even as these changes were made so that these users still get to take advantage of all of the paid/Premium features, including all new program versions/upgrades without having to worry about paying a yearly fee. That's a big deal, especially considering all of the new features that have been added over the years, including the integration of what were at one time separate subscriptions/products for both Malwarebytes Anti-Exploit and Malwarebytes Anti-Ransomware, not to mention other features and additions like the new completely rewritten engine, Anti-Rootkit and the more recent anomalous detection engine which integrates the latest generation AI/Machine Learning and cloud technologies to even better detect new/unknown threats. Most vendors probably would have just said that the original product has been discontinued and given them a 1 year license or a meager discount for a 1 year license to their 'new' product that has replaced it, and with all the major components that have been added in recent years Malwarebytes certainly could claim that it is a different product (back when lifetime licenses were still a thing, it only had Malware Protection and the recently added Web Protection components; Anti-Rootkit didn't exist yet, and neither did the other 3 modules I mentioned, 2 of which had their own licenses/subscriptions before being integrated). Again, I do understand why these users are upset, but I still believe that even with just 1 device/installation, it really is a great value. Malwarebytes is not the same product it was back when lifetime licenses were still available and technically speaking, given all those changes/additions, the completely new UI and even the new product name they would have every right to claim that it was a different product and that the old product that the lifetime licenses applied to had been discontinued (and that's what most companies would have done; again I've seen it countless times with other vendors) and they would be well within their rights but that's not the kind of people they are. They promised lifetime updates and upgrades and to this day this is what they have continued to deliver. I do feel bad for the inconvenience these users are going through, but I personally never would have relied on the apparent lenience/flexibility in what they were told from the start was a single device/installation license to persist forever, especially once the product went through so many changes and migrated to a subscription based licensing model (meaning things like license/subscription enforcement become much more important, especially since they now actually sell multi-seat/multi-device licenses that use the same key, meaning it wouldn't make sense to allow for 3 installs per key when they actually sell single device subscriptions as well as offer bundle pricing for 3 devices).
  14. LOL, I can relate being almost 40 myself
  15. Greetings, Trying to get Malwarebytes (or any security software, really, especially any that uses low-level drivers and system APIs as Malwarebytes and many others do) is probably going to be impossible. It relies on drivers and services and core components of the OS itself in order to function properly. Not only that, but it's really designed to look for/detect threats that attack Windows systems which is particularly important because of its reliance on not only the memory architecture in Windows but also the filesystem as well as native Windows executable file formats. Likewise components like Exploit Protection and Ransomware Protection fully rely on and look for Windows based behaviors and functions and the Web Protection component is designed to hook directly into the native Windows networking stack. Basically what I'm trying to say is even if you were able to successfully get it running under Linux, I would not trust it at all to provide any real protection for the system because it's not just a matter of getting it to run, but also the fact that it is designed from the ground up to look for Windows based threats and to function with native Windows APIs and files. In truth, the Android version is probably a lot closer to a Linux program than the Windows version (though obviously that version is designed with mobile devices in mind). You may be able to get Malwarebytes to run in Wine, but I wouldn't recommend trusting or relying on it to protect your system or to be at all stable and it's obviously not supported in any official capacity. Hopefully they will release a version specifically for Linux one day.
  16. OK, good. Yes, those entries it was showing errors about were the main reason I wanted the logs after running the clean tool. It looks like it did end up removing them in the end so it should be good now, at least as far as those files/folders are concerned; whether this will correct the errors or not remains to be seen. Anyway, go ahead and reinstall it now. You can download a fresh copy of the latest build from here. Once you have it installed, reboot your system and allow it to start up fully then restart it again after Malwarebytes has fully loaded up and check to see if the error still shows up in your Event Viewer logs and let us know how it goes. Thanks
  17. Greetings, Please follow the instructions in this topic and then create a new topic in the malware removal area by clicking here and include the logs and information requested in the first link and one of our malware removal specialists will assist you in checking and cleaning the system as soon as one is available. If there's anything else we might assist you with please let us know. Thanks
  18. I say 'shouldn't' but it's basically not possible at this point. They put extensive safeguards in place to prevent anything like this from happening again including live test systems, automated testing and alerts that get sent to Research whenever there is an issue with a pre-release database. No database gets released without passing all of their tests and checks.
  19. Yeah, it handles updates through the cloud obviously, and as for new versions, you can either let your browser handle those on its default schedule or you can check for updates manually in the extensions management interface.
  20. Greetings, It looks like those logs might be from an older version of the support tool. Please do the following so that we can take a look and hopefully figure out what the problem is: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  21. No, it's not a virus. It's just a system setting that has been modified from its default and allowing Malwarebytes to quarantine it resets it back to its default setting.
  22. Greetings, Unfortunately the extension doesn't currently keep a log of blocked sites, however I have submitted a request that they add this functionality so hopefully they will in the future. As for editing, it is disabled for most users due to a setting to help curb the spammers that the forums were frequently bombarded by (many per day at its worst and now thanks to the changes they made there are maybe a few per month, often even less).
  23. Excellent, I'm glad to hear it. If there's anything else we might assist you with please let us know. Thanks
  24. Honestly, an issue like the one referenced where system files were quarantined and systems were rendered unbootable shouldn't happen again. The company took a LOT of steps and put multiple safeguards in place to prevent anything like that from happening again, including augmenting their automated database testing to automatically flag any database that detects any core system files so that such databases never get released to the public.
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