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exile360

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Everything posted by exile360

  1. Excellent, I'm glad it worked. If there's anything else we can assist you with please don't hesitate to let us know. Thanks
  2. Yep, I bet they meant to set the reserved amount of space to 1024kb (1MB) but accidentally set it to 1024mb (1GB) instead. I'll report it to the team for review and hopefully they'll have it fixed promptly in an upcoming release.
  3. Thanks for the info, I will report this to the Dev and QA teams.
  4. Greetings, I'm sorry no one responded to your topic here sooner. I don't know anything about the Christmas card you sent, but thanks nonetheless, not just for that but also for all the kind words. I know that they are appreciated. Nothing could make the folks at Malwarebytes happier than knowing they've helped another user to keep their computer clean of infections and helped them to stay safe on the web. And thanks for the drawing of Zero (that's the robot's name, in case you were curious ), I think it looks great If you need any help with the software or have any questions please don't hesitate to let us know, and thanks for using Malwarebytes!
  5. I'm guessing perhaps there is a bug where a 0 has been misplaced by mistake. If you check the math (1024KB=1MB, 1024MB=1GB), 1048576KB\1024=1024MB (or exactly 1GB) while the default, 256000KB\1024=250MB (or exactly 25% of 1GB) and I'm guessing that whoever coded the plugin configured it to reserve 1MB minimum but instead accidentally set it at 1GB minimum. That's just my theory however, but the math would appear to validate my hypothesis.
  6. Yes, that's the latest build. The first two numbers are the ones that matter, the third is just the database version so anyone who currently has the latest build should see the following under Settings>About:
  7. You likely need to click on the Install Application Updates button again as sometimes it doesn't seem to fully download/install the most recent component package. I had that happen on my own system and had to have it try again. It should show that it is downloading and then installing the update and once it finishes your version info should match my own.
  8. Greetings, Please execute the following command from a command prompt (START and type cmd then press Enter) by copying and pasting the following text into the command prompt: copy "%windir%\system32\drivers\etc\HOSTS" "%userprofile%\desktop\hosts.txt" Once it completes you'll find a text file on your desktop called hosts.txt, right-click on it and hover your mouse over Send to and select Compressed (zipped) folder then attach the resulting hosts.zip file to your next reply for analysis. I'm guessing that you're using a HOSTS file for blocking ads, malware, telemetry etc. and that's what Malwarebytes is detecting for whatever reason, likely due to an issue with a new signature.
  9. The fix has been released and is no longer in beta. You can check to verify that you have the latest version by opening Malwarebytes and looking under Settings>About and it should show the following version information: If it does not show this version information then go to Settings>Application and click on the Install Application Updates button and it should then download and install the latest component update package. Once complete, verify the About info once more to make sure, and once it matches the issue with the NETIO.SYS BSODs should be resolved and you can keep Web Protection enabled.
  10. I don't use social media at all and about the closest thing I participate in would be these forums and the occasional comment on a YouTube video. Research has been done which shows that the use of sites like Facebook and Twitter can actually be quite addictive because it triggers certain chemicals in the brain that make a person feel excited and happy, providing instant gratification to the user but also potentially leading to several issues which may be harmful such as the anxiety you describe as well as potentially serious depression when a person doesn't get the friends and/or responses they would like to the content they post. When you factor in things like trolling and online bullying it can become even more of a risk. While I understand that the world has changed a lot since the advent of social networking, I think it's a good idea at least occasionally to just unplug and unwind with friends IRL (in real life for those not familiar with the lingo ) and have real face to face conversations rather than posting it in public or semi-public to await a response on a screen. Texting and instant messaging can have a similar effect by the way, and that's not the same thing as sitting down face to face with someone to converse. Remember, technology is a wonderful, powerful thing that can connect us to our world in new and exciting ways, but don't think that it can replace your inbuilt need for real human contact. Humans are social creatures after all (with a few exceptions such as hermits like me who keep to ourselves more often than not ) and if you feel the need to check your phone/computer etc. constantly in order to feel happy and validated, then maybe it's time to take a step back, unplug and have a real face to face conversation with friends and/or family members to remind yourself what real human contact is like. The online community is great, but don't neglect your own tribe (family) and village (community). Sit with a friend or neighbor and watch a movie or have a drink and listen to music with them, or just say hi and talk about your day. Don't allow the devices you control to start to control you, and don't let anonymous comments and activities on the web define your self worth or who you are.
  11. Could be, or it could be the fact that Malwarebytes includes several more proactive protection components like Web Protection to block malware sites and malvertisements (a common infection vector) as well as Exploit Protection which is by far the most frequently used means of infecting users through malicious exploits. Because of this, the most likely threat you're going to encounter would be the occasional PUP installer and that's about it, and that's only if you download a PUP installer (like if you're the type of person who frequently downloads "free" software on the web like screensavers etc.), but otherwise you shouldn't encounter much in the way of real malware if Malwarebytes is doing its job. You can also extend this protection by installing the Malwarebytes browser extension which is currently in beta and available for free for both Chrome (and any other Chromium based browser like SRWare Iron) and Firefox. You can check out the links below to find out more: Chrome Firefox
  12. Just for future reference, Malwarebytes now has a browser extension available for Chrome and other Chromium based browsers (like SRWare Iron etc.) as well as Firefox that should block these kinds of sites among other things. In addition to using the same blocking databases used by Malwarebytes Web Protection component to block known malicious sites, it also includes additional behavior based technology to block new and unknown tech support scam sites like the one you encountered as well as other threats and undesirable items not currently targeted by Malwarebytes 3, including blocking several ads as well as tracking servers to protect your privacy. The extension is in beta and is currently available for free. You can find out more and download it via the links below: Chrome Firefox I also have the same links in my signature currently. I've been using the extension for several months now, and since that time I haven't had a single incident where a tech support scam page was able to take over my browser/system. Each time they tried they were blocked by the new browser extension .
  13. I bet there is some kind of problem with the recent component package causing this. It seems many users are having this issue right now, but hopefully a quick reinstall is all it takes to fix it. Also, please check to verify that you have the latest build installed now: If not, then go to Settings>Application and click the Install Application Updates button again to force it to update to the latest version and let us know if the problem returns.
  14. Greetings, Several users appear to be impacted by this issue. My best guess is that there was a problem with the recently released update for Malwarebytes that caused this to happen on some systems, including yours. Hopefully this will fix it but please let us know if it does not. First, please download and install the latest version of Malwarebytes from here. There is no need to remove your existing version, just install it over the top of your existing installation. Once that is done, open Malwarebytes and go to Settings>Application and click on the Install Application Updates button. This will have Malwarebytes download any available program version updates just to make sure that you are fully up to date. Once that's finished, go to Settings>About and verify that your copy of Malwarebytes shows the following version information: Please let us know how it goes and if the problem you had persists. Thanks
  15. The setting for Windows Action Center can be found under Settings>Application in Malwarebytes and includes 3 options. I've indicated the option to have it not register with Action Center in the image below: I don't know if that helps, but if not then please provide the logs mentioned above by dcollins: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  16. I took a look at your logs and checked my own system and sure enough, there appears to be no mbcut.dll in your Malwarebytes Program Files folder though it does exist on my system. I'm guessing either something removed it or that it wasn't properly replaced during a recent program update, like perhaps the recently released component update 1.0.421 which I see you have installed. I'd recommend downloading the latest build from here and installing it over the top of your existing version, then opening Malwarebytes and navigating to Settings>Application and clicking the Install Application Updates button to make sure it's fully up to date. The only other issue I noticed was this referenced in your update log: File not found in update pkg: C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\ctlrupdate\mbae.sys It does mention the mbcut.dll file here, but it doesn't list any errors about the file: Moving UI file: C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\ctlrupd2\mbcut.dll So perhaps it was in the process of moving/replacing files during the update and there was an issue that caused it to fail to replace some of the files it moved. Please let us know how it goes and if any issues persist. Thanks
  17. Ah, my apologies I forgot that it went RTM recently and thought it was still in beta. I'm sure they'll create a post about it soon, most likely today but just in case I'll make a note of it for my weekly report.
  18. Yes, that notification won't show up for component updates which is what the new beta is. The person who created this thread was running an older major version, build 3.4.5 I believe, which is why they got an in-app notification about a new major version (version 3.5.1, which you already had prior to installing the beta). Generally component updates will automatically and silently be downloaded and installed, at least when possible, so you won't actually see it happen, though like all application updates they are rolled out gradually and semi-randomly so you won't necessarily get it immediately once it becomes available unless you click the Install Application Updates button found under Settings>Application within the main UI which forces it to download them if any are available.
  19. Greetings and welcome, It sounds as though you are referring to an issue with the Malwarebytes for Mac product. This thread is in the Malwarebytes for Windows support area so the best way to receive accurate assistance with your issue would be to create a thread in the Malwarebytes for Mac support area by clicking here and you can view that area of the forums by clicking here if you'd like to check the FAQs etc. to see if this is a known issue (I'm not too familiar with the current state of the Mac version so I don't know if it is or not so it might be worth a look).
  20. Just for additional info as it's relevant to the initial question of legitimacy, if a notification like this is displayed within the Malwarebytes UI and/or from a Malwarebytes tray notification then the source is from the data files stored in Malwarebytes ProgramData folder and/or Program Files folder both of which are (by default, assuming it is enabled) protected by the Self-Protection component (the driver once known as Chameleon, itself based on the Malwarebytes Chameleon set of technologies for installing, launching and protecting Malwarebytes in a hostile, infected environment) and is downloaded from Malwarebytes update servers via encrypted connections so the probability of false/malicious info being displayed within the actual Malwarebytes UI, either in the main interface as depicted in the image uploaded by the original poster or in an actual Malwarebytes tray notification (branded as such and displayed via the mbamtray.exe process for the curious) is extremely low. Malwarebytes has done much over the past several years to safeguard against malicious infiltration and manipulation by malicious actors such as malware and hackers from using the product against the users/customers to deceive or infect them. Obviously if the bad guys were to replicate the appearance of the Malwarebytes UI and/or tray notifications, that's something different altogether and while possible, not as likely these days with rogue AV/AM products being far less common than they once were years back and as long as you are certain that it is in fact the actual Malwarebytes UI you are looking at then you can rest assured that the information presented is official/legitimate. I am not saying that there is anything wrong with coming here to check and make sure as that just shows extra caution and good sense with regards to protecting yourself from being scammed, deceived and possibly infected, however I just wanted to set your and anyone else's who might be viewing this thread minds at ease with regards to the measures that are now in place to protect against the product being hijacked for malicious purposes.
  21. Right, it used to scan them but wasn't actually capable of detecting or removing anything from them so the ability to scan them was removed until full detection and remediation capabilities for networked drives could be implemented. That was quite a while back so I'd forgotten that they did at one time allow them to be scanned.
  22. That's different. Since the drive is attached to the system via USB, Windows sees it as a locally connected drive/device so it isn't scanned over the network. Were the drive attached to your router via USB, ethernet or wireless and the PC connected to it through the network, that would be what we're referring to here. At least if I'm understanding what you're referring to correctly that is.
  23. Technically speaking, network storage isn't a part of your system, it's a separate device connected via the network, but I see your point and I agree that this should be addressed if possible. The biggest challenge is permissions. Being able to read a location over the network is one thing, but actually being able to write to it and/or delete items from it is quite another, especially in modern Windows where the system is deliberately walled off as frequently as possible via permissions restrictions through UAC and similar technologies. Currently, even though the scan engine in Malwarebytes runs as SYSTEM, since it's still technically a local user token/permissions level, it still doesn't apply to or provide full write access to network attached storage devices so some alternative solution will need to be developed, likely involving some kind of network/domain user token spoofing or the like (assuming that's possible these days as it was in the pre-UAC days). Either way it's a pretty tall order, but hopefully the Developers will be able to come up with an elegant solution to the problem.
  24. Greetings, To start with, please try running Malwarebytes Anti-Rootkit to see if it has any better luck completing the scan. If so, have it remove whatever it finds and reboot if prompted to complete the threat removal process. Next, try running ADWCleaner which should help if there are any PUP components (likely since it came through a browser game/plugin). Likewise, have ADWCleaner remove whatever it finds and reboot if prompted to finish the removal process. Next, try running Malwarebytes again to see if it is now able to complete the scan process. If so, have it remove anything it finds and reboot if prompted. Once all that is done, if any issues persist then please read and follow the instructions in this topic and then create a new thread including the logs and information requested in that topic in our malware removal forum by clicking here and one of our malware removal specialists will assist you directly in checking and cleaning your system of any remaining threats as soon as one becomes available. Good luck, and I hope your system is restored to normal working order soon.
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