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exile360

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Everything posted by exile360

  1. So far the only single confirmed issue I'm aware of is one with Windows 8 which is due to a missing Windows Update (one that you can only get by updating to Windows 8.1, so if you don't have 8.1 yet you'll need to upgrade to it first then install any available Windows Updates). If that doesn't resolve it, the only other common cause I've seen recently was due to what I believe to be a new infection preventing some or all Malwarebytes programs from working properly. If you suspect that it might be an infection then please read and follow the instructions in this topic and create a new thread in the malware removal area including the requested logs and information by clicking here to have one of our malware removal specialists assist you as soon as one becomes available.
  2. Well that's no good, I was really hoping that would work. You mentioned trying to install the file itself manually earlier. If you still want to try that you can download the latest installer for Malwarebytes and use innounp which is an extractor for Inno Setup installers like the one used by Malwarebytes and then grab the 64 bit version of the shell extension DLL and rename it if necessary and put it into your Malwarebytes program folder (be sure to disable Self-Protection in Malwarebytes first, otherwise you won't be able to copy the file there) and hopefully that will fix it. If it doesn't then the only thing I can suggest given the situation and your need for the context menu scanning capability would be to install the last version prior to 3.7.1 assuming it still works and await the fix for this issue, which will hopefully be forthcoming. In the meantime, just to expand on what was mentioned earlier regarding filetypes not scanned by Malwarebytes, they are non-executable files such as MS Office documents, PDFs, media files like images, audio and videos, however the Exploit Protection component in particular, along with the other protection components take care of those types of files should they contain any kind of exploit (the Exploit Protection component is by far the most proactive protection component in Malwarebytes as it targets behavior and hardens the system and targeted applications to guard against exploit attacks which occur very early in the attack chain, generally long before any actual malware payload/executable is downloaded to the system or executed in memory).
  3. Actually they haven't, please refer to my response to your duplicate post here.
  4. Actually, they haven't. As you can see based on the system requirements listed at the bottom of this page, it is still not officially supported on any Server Windows versions: Just as stated previously, while there is nothing explicitly barring you from running it on a home server if you choose to, the functionality of the software and compatibility of the software with any Server build of Windows is not tested by Malwarebytes, not guaranteed and not validated. This of course does not mean that you cannot run it on a Server OS if you choose to, just be aware that you may encounter unexpected problems as it has not been coded for or tested on those platforms. I also want to be clear that even in this very thread none of us ever said that users were not allowed to run Malwarebytes on a Server OS, we simply stated the exact same thing that I just did in this post, that it has not been tested and that it may not function as expected due to the differences in Server versions and the non-Server builds of Windows. With all of that said, you are again free to run it on your server if you wish, and as long as it is within 60 days of your purchase you may request a refund to get your money back if it ends up not working properly or doesn't suit your needs and of course the 14 day free trial is also available so that you may test it on your server before purchasing any licenses to make sure that it works as it should in your environment.
  5. Greetings, I'm sorry to hear about your lost hardware, it's always rough when something like that happens. You should be able to retrieve your license info and deactivate the other two devices by managing your account at My.Malwarebytes.com. Simply sign up and log in using your email address that was used to purchase the licenses originally and it should retrieve them for you, show you the devices where the licenses were activated and allow you to deactivate them via the Deactivate all function. You'll find helpful instructions and details about how to sign up and manage your account in this support article as well as this support article and you'll find additional details on how to deactivate the licenses from the previous devices in this support article. Additionally, if you are unable to do that you may contact Malwarebytes Support directly via the form found on this page and they will gladly assist you with deactivating those devices to free them up so that you may use them again on your new systems. If there is anything else that we might assist you with please don't hesitate to ask. Thanks
  6. Hello again, I may have the answer finally. In this thread another user who was running Windows 8 as you are had a problem with Malwarebytes not working properly and it was resolved by installing the latest Windows Updates, so I would suggest checking for any OS updates from Microsoft to see if that fixes the problem (be sure to restart your system after the updates install if any are available, then check for updates again and repeat the process until no more updates are found for your OS). After that's done, assuming there were any updates to install, try running Malwarebytes again and see if it now works and let us know how it goes. Thanks
  7. A vulnerability in WinRAR which has the potential to allow the execution of malicious code has recently been discovered and patched. Affected versions of WinRAR are any older than version 5.7.0 Beta 1 (yes, unfortunately you must install a beta build to protect yourself from this vulnerability, sadly). The root cause is in the once popular but now defunct ACE archive format which has long since been abandoned by its original creators. This vulnerability, which the original ACE archive format's creators had previously patched in their own software years ago before stopping development, has remained unpatched in WinRAR since around 2005 (that's just after the release of Windows Vista just to give you an idea of how long it's been ). The latest betas of WinRAR versions 5.7.0 beta 2 and 5.7.0 beta 2 are available on the WinRAR download page located here. For more details on this vulnerability, including how it was discovered and reported, as well as technical info on how exploits of this vulnerability function can be found here at BleepingComputer: 19-Year Old WinRAR RCE Vulnerability Gets Micropatch Which Keeps ACE Support Stay up to date and stay safe!
  8. Yeah, I think they just recently took that server/system offline that reported back the current database version string in the old 2.x format (though obviously the actual databases themselves are still compatible since you are still able to update). I'll poke someone on the Product team about it just to make certain it is intentional and not some random outage or some kind of technical issue, but I'm guessing that with so few still running 2.x and with it being so far past its EoL that they just decided to take it down/stop maintaining it as it had to get updated every time a new DB was published which, while it was obviously automated, still had to be maintained and uploaded by the Research team.
  9. Sounds like a plan, I look forward to hearing back from you, hopefully with good news.
  10. Greetings, It's possible that you had your license automatically converted over to one of the new license keys rather than the older ID+Key format. You can verify your license by signing into My.Malwarebytes.com (instructions for signing up can be found in this support article if you require them) and there you can manage your license(s) via the instructions found in this support article. Basically, in the past (back in the Malwarebytes 1.x days) Malwarebytes licenses were composed of the ID and Key but eventually (with the release of 2.x as I recall) they changed over to the single Key format as it was a lot simpler and some customers, upon activating the new version with their ID and Key, had their licenses converted to the new single Key format and that's likely why it accepted just your key. I'm guessing the Key string you're using is actually the new one that was issued to replace your older ID and Key, however if you would like to be absolutely certain about it then you may contact Malwarebytes Support directly via the form found on this page and they can lookup your account info to verify whether or not that's what happened in order to set your mind at ease. If there is anything else that we might assist you with please don't hesitate to let us know. Thanks
  11. Excellent, there are also likely some drivers stored under C:\Windows\System32\drivers. You can locate them by using a tool such as Microsoft Sysinternals Autoruns: Locate drivers with Autoruns: Please download Sysinternals Autoruns from here and save it to your desktop. Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Right-click on Autoruns.exe and select Properties Click on the Compatibility tab Under Privilege Level check the box next to Run this program as an administrator Click on Apply then click OK Double-click Autoruns.exe to run it. Once it starts, please press the Esc key on your keyboard. Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them: Hide empty locations Hide Microsoft entries Optionally (mostly for future use if you ever decide to use it to hunt any possible infections or PUPs on your system), you may also click on the Options button at the top of the program and select Scan Options... then in the Autoruns Scan Options dialog enable/check the following two options: Verify code signatures Check VirusTotal.com Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish. When it's finished and says Ready. on the lower left of the program window, please click on the Drivers tab at the top of the program and scroll through the list to locate any drivers that show ESET for the Description and/or Publisher columns and then exclude each of those in Malwarebytes as well.
  12. Excellent, I'm glad to hear it If there is anything else we might assist you with please don't hesitate to ask. Thanks
  13. Thanks, yeah, there's definitely something odd going on here if it's only Malwarebytes programs that won't run. Let's try a slightly different approach. It works sometimes if the issue is some kind of damage or corruption to your registry causing it, which is possible if it isn't an infection. Please try creating a new administrative user account in Windows, and from the new account try reinstalling and running the latest build of Malwarebytes from here. Instructions on creating a new user account can be found here. Select your OS version (Windows 8.1) from the drop-down menu on that page and follow the second set of instructions where it says Create a local account. Once that's done, restart your system and log into the new account you just created rather than your normal one and try installing Malwarebytes again and see if it now works.
  14. That explains it. Those detections are from the previous Windows installation from when that drive was the main drive with the OS and programs on it which also explains why the items found were under Program Files etc. on that drive (directories that would normally be on your C:\ drive). Since they are from a previous Windows installation, not the current one, none of those items are actually active which also explains why no processes were detected in memory and no registry entries/keys were detected either (settings for those detections and loading points that would normally be used to allow them to run at startup when you boot your system). So basically, because they are from the old Windows installation and not the current one, they're completely harmless. With that said, it's always a good idea to scan any drive with files on it when you first attach it to your system just to make sure it's clean. You can do this by right-clicking on the drive and selecting Scan with Malwarebytes, and of course if you'd have had Malwarebytes scan the your system back when that data drive was the primary/OS drive, it would have most likely detected those items even with just the default Threat scan. Also, FYI, the default scan for Microsoft Security Essentials is the Quick scan which also would not have scanned those locations on your data drive and wouldn't have detected them unless they were active in memory or you'd have scanned that drive specifically or performed a Full scan or Custom scan: As I said, most AV/AM products work this way because the Developers figure that users would prefer their scans to be as fast as possible as long as they detect/remove anything that is an imminent/active threat, plus of course they expect that as long as you have your protection active that even if you were to access a file located on a secondary drive and try to run it, their real-time protection would detect it, block it from running and remove it so that you'd still be protected from it even though the drive had never been scanned.
  15. Greetings, If the cause of your issue is the same as the OP then you should be able to correct it by running Windows Update, however I suspect it's a different issue just because it's Windows 10 and not 8 as the OP had, but it's still worth a try to see if it helps. Otherwise, if that doesn't help then you could also try updating Malwarebytes to the latest version as you don't have the latest build installed. To do so open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and allow it to download and install the latest version and reboot if prompted to do so to complete the installation process. Once that's done, check to see if Malwarebytes is now functioning with all protection components active and let us know how it goes. Thanks
  16. You're welcome. Hopefully it helps, but I'll be reporting this issues to the Product team/Developers either way just in case there is an underlying issue there that requires further investigation.
  17. Yeah, the scan log shows only files detected, 0 processes or memory modules meaning every one of those objects is dormant/inactive. It shows the directory as though it were for an active Windows installation, is that a slaved drive from another system or are you just installing your programs there/moved your user profile and downloads folders there? The reason I ask is because if you actually redirected them to that drive in your currently loaded OS then they should have been scanned as Malwarebytes will follow the same system variables that Windows uses, at least as far as I know it does (otherwise it wouldn't work properly for scanning other users' profiles as well as OS installations when the current/active OS is installed on a drive other than C:, which is possible in older operating systems like XP).
  18. Hello, Did you also exclude ESET's drivers in Malwarebytes along with its data folder(s) (likely located under C:\Windows\System32\drivers and C:\ProgramData respectively, and possibly under C:\Users\<your user name>\Application Data as well if ESET stores any local user data)? If not, then I'd suggest giving that a try to see if it helps. If that fails to resolve the issue then I would suggest trying the Delay Real-Time Protection when Malwarebytes starts option under Settings>Protection and configuring it at first to the default/lowest 15 seconds value, then rebooting to see if it helped, and if not, then try 30, 45 and so on until you find a value that works and hopefully putting it on a delay will resolve the issue and allow both products to function together.
  19. Greetings, Unfortunately I do not believe that is the case since, even though it is a single device, you'd be running multiple copies of the software and the Malwarebytes EULA states that you are only allowed to operate the number of copies of the software for the number of devices you have a license for, meaning a 1 device license grants you the permission to use your Premium license to activate only 1 copy of the software at a time, however if you would like to hear from a member of the Malwarebytes staff directly just to be sure then you may contact them directly via the form found on this page. Please keep in mind that this is just my interpretation of the license terms as I understood them having read the EULA, so if you wish to make sure that whether what you are trying to do is authorized or not under the terms of the license then please contact Malwarebytes Support at the link provided.
  20. It scans the boot sector of every drive and it also checks any processes, modules and threads in memory along with their associated files no matter where they might be located so even if a threat is installed on a secondary drive, Malwarebytes should still detect it. The same goes for the real-time protection component. It doesn't only check processes running from the main system drive, but those from anywhere on the system. Additionally, Malwarebytes will scan other drives if you use the right-click context menu Scan with Malwarebytes option in Explorer, or you can perform a Custom scan which is accessible via the Scan tab in Malwarebytes and select any of your drives or even just specific folders to be scanned if you wish. The reason that the Threat scan only checks the inactive files on the main system drive is because that is how threats install themselves and it was designed to look for and remove actively installed threats. If it were to scan all drives/files by default the scan would take a very long time. In fact, most AV/AM products have such a scan. Microsoft Security Essentials and Windows Defender do not scan any other drives by default in their quick scans either, neither do most other AVs for the same reason, though just like Malwarebytes, they offer the option to scan those other drives manually if you wish.
  21. Yeah, I think there's an issue with the installer for the latest build. For whatever reason it just isn't working like it should on some systems so for now reverting to the previous release would be a good idea. As for the permissions issue, that's likely due to the self-protection driver in Malwarebytes. It won't let you mess with any of its processes, folders or files. You'll have to disable it if it's active before you can try replacing anything. I uploaded the reg file to WeTransfer.com here and you should be able to access it from there. I still think it's worth a shot though you may need to disable self-protection to merge it into your registry.
  22. Please try running Malwarebytes Anti-Rootkit which can be found here. If it is able to run, have it update and scan your system and if it finds any threats have it remove them and restart if it prompts you to do so. Once that's done, try running ADWCleaner and do the same; have it scan your system and remove anything it finds, restarting your system if it prompts you to do so. After that, try running Malwarebytes again and let me know how it goes. Thanks
  23. By the way, if you are still unable to permanently remove it then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in removing any threats and PUPs (including this browser extension) as soon as one is available. If there is anything else we might assist you with please let us know. Thanks
  24. Greetings, If you have Avira installed then it's probably unavoidable unless there is a setting in Avira to disable/not install the plugin/extension as the AV itself is likely what keeps reinstalling it.
  25. Yep, I bet you're right. The program includes blocking of tracking servers and as I recall those images are used by Facebook etc. to track users across the web wherever it is embedded.
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