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exile360

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Everything posted by exile360

  1. You're welcome. It wasn't in any notifications, it was just one of the changes made when version 3 was developed which was a major overhaul to the entire codebase and UI. It included a very large number of changes and new features and they decided against including Chameleon since it wasn't very useful any more and would essentially be a waste of space. Though as I mentioned, if the bad guys do start blocking Malwarebytes that way again, I'm certain that Chameleon or something like it will return (assuming the Developers and Researchers don't come up with an even more clever solution in the meantime, which is always a possibility).
  2. I get what you're saying, however pretty much every AV I've ever used (including Microsoft's own MSE) works the same way, using high priority/top displayed, custom interactive notifications, not the standard balloon tooltips (in fact, Malwarebytes 1.x used the standard balloon tooltips and we found that in order to provide any controls/interactivity, which is required for some cases, like installing, excluding, quarantining etc., that we had to start creating custom ones). If you do an image search for "antivirus notification" I think you'll see what I mean. Few if any standard Windows tooltip balloon images show up even though images from a wide variety of security apps will be shown. I think this has more to do with resources than display priority though, so perhaps setting mbamtray.exe to a lower priority might do the trick. It doesn't serve any critical security function anyway so it won't affect your protection in doing so. It's just the interface for the tray menu and notifications. As for the pop-up notification, I wasn't aware that you were seeing them anywhere besides the tray. If it is a modal dialog prompt then it does make sense that it would be more likely to display above other applications, even in full screen. Definitely not ideal, so if this is how it works I'll certainly send feedback to the team requesting that they change it to one of Malwarebytes' standard tray notifications instead as that should help.
  3. Greetings, It sounds like the installation process had issues so I would recommend trying a clean install of 3.6.1 to see if that helps: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes. Thanks
  4. Greetings, In version 3.x Chameleon only exists as a self-protection driver that is included with Malwarebytes to guard its processes, files, folders and registry keys from malicious termination, deletion and modification, however the renaming technology that was once used to get Malwarebytes installed and running is no longer included and has not been updated for version 3.x. The reason for this is primarily because the bad guys have mostly moved on from using the kinds of tactics that the renaming technology in Chameleon was designed to counteract so it hasn't been necessary to continue providing it. If that changes and the bad guys revert to their old tactics of targeting/blocking Malwarebytes by name then I expect the renaming tech will be rebuilt for version 3.x, however in my experience the bad guys very seldom revert to old tactics that were used in the past.
  5. OK, please try disabling Controlled Folder Access to see if that resolves the issue. Instructions on doing so can be found here.
  6. Greetings, Thanks for the suggestions. I will make certain they are passed on to the Forums team for consideration. If you have any further ideas/feedback/suggestions please let us know. Thanks
  7. Greetings, It sounds like it may be a problem with User Account Control. Please try right-clicking on the Malwarebytes Support Tool you downloaded and select Run as administrator and then click Yes if prompted. Please let me know if that worked or not and if it did, please attach the ZIP file to your next reply. Thanks
  8. OK, please do the following so that I may take a look at what's going on with your Malwarebytes installation and it will hopefully reveal what the cause of the issue is: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. I just had a thought. I believe the problem you're experiencing isn't actually about window/notification position at all. I believe it has to do with how Windows/the software you're using to do your rendering work handles its priority of resource usage. In Windows there are APIs that allow applications to decide whether they want to concede resources to other processes or not. It sounds to me as though, at least when minimized (which actually makes a lot of sense, since minimizing an application puts it in the background to work on other things), your rendering application is setting itself to concede resources to any other processes, which in this case includes the Malwarebytes tray application when displaying a notification. I would suggest trying altering the priority of either the rendering program or mbamtray.exe or both via Task Manager. To do so, open Task Manager while both Malwarebytes as well as the rendering program are running (click Show processes from all users at the bottom if necessary to see both of them), then right-click on each and hover your mouse over Set Priority and for mbamtray.exe select Low and for your rendering application select Realtime or High and see if that makes any difference. Hopefully that helps. You could also try the Set Affinity... setting available in Task Manager as well which allows you to specify the core(s) (assuming you have a multi-tread/multi-core CPU, which I assume you do considering your work) for a particular process. You can set mbamtray.exe to the last core/thread and set your rendering app to the rest or leave it set to all of them (the default) so that at least you'll know that mbamtray won't be trying to hijack the primary core/thread from the rendering application (though I'm not positive this will make any difference as the rendering app may still be configured to concede resources regardless of the thread/core being used by the other process).
  10. You're very welcome If there is anything else we can assist you with please don't hesitate to let us know. Thanks
  11. I think that's a good choice. While we obviously don't promote any particular AV around here, I will say that I know from personal experience that Kaspersky is among the top vendors in the industry when it comes to their detection rates. They, like Malwarebytes, also don't rely strictly on signatures either and their products tend to include more proactive mechanisms of protection beyond standard threat detection signatures so using the two together should provide ample protection.
  12. Greetings, I don't know of any setting in Malwarebytes that affects the system clock/time settings. Malwarebytes has no HIPS type component or registry monitor that looks for/locks changes made to system settings or the registry, not even in the Premium/paid version much less the free version. I'm trying to think of any component of Malwarebytes that might interact with the system clock but I honestly cannot think of one and it is a product I'm intimately familiar with having used it for years (since around 2008 when it was still in beta) and actually worked for Malwarebytes in various roles for nearly 8 years and have since continued to both use and support it here on the forums. This is a very strange issue that I have never come across before, but if the issue goes away when Malwarebytes is not installed then all I can suggest is keeping it uninstalled for a while to make sure the issue does not return as I suspect that it will if this is a recurring issue only because I have no idea how Malwarebytes could affect your system time/clock.
  13. No problem at all, I understand completely. I'm certain you'll receive a response soon, however if you haven't heard from anyone by tomorrow afternoon, go ahead and respond to this topic to let me know and create a thread in the malware removal area and I'll make certain you receive a prompt reply, but it probably won't be necessary.
  14. Bitdefender should work, though you might need to open Malwarebytes and go to Settings>Application and change the setting under Windows Action Center to Never register Malwarebytes in the Windows Action Center, then reboot if Bitdefender still complains, then see if it now works without any issues. If that doesn't work let us know and we'll recommend another AV for you.
  15. Lock is quite correct in that Malwarebytes is definitely not an antivirus. With that said, what Malwarebytes is (and is marketed as) is an antivirus replacement by which I mean the layers of protection it provides are a substitute/replacement for the protection provided by an antivirus. This is because modern threats (none of which are true computer viruses and haven't been for several years now) change so rapidly that attempting to use hash based detection methods and massive databases of individual samples to provide protection is pointless. The threats change too fast and too much of what they do does not rely on files at all (especially exploits and file-less malware, both of which have become quite common), so instead, Malwarebytes relies on a combination of technologies to protect systems against the methods and mechanisms employed by modern threats, and while they do still have more traditional threat signatures as well, they do not rely on this layer as much as the majority of AVs and many other security products do because they prefer a more proactive approach to protection. You can learn more about the various layers of defense in Malwarebytes and how they work to protect your system by reviewing the information found on this page. However, as it has always been, Malwarebytes is still designed to be compatible with an active antivirus so if you choose to use one as Lock recommends then you should be just fine. As far as software firewalls are concerned, if you desire outbound blocking then you may use one of the softwares recommended by Lock along with a few other choices which are also free and also use the same Windows Filtering Platform (WFP) technology built into modern Windows versions which is the same framework the Windows Firewall in those operating systems is built on. I've listed several of them below, including Binisoft as Lock suggested: Malwarebytes Binisoft Windows Firewall Control Windows 10 Firewall Control (they have a free version there which is completely adequate in my opinion and it's what I myself use and have used for years, ever since the days of Windows Vista) Windows Firewall Notifier TinyWall Simplewall Free Firewall The Malwarebytes browser extension beta that was mentioned is also currently available for free and can be found at the following links: Chrome Firefox
  16. Greetings, Rather than tie up more resources on a single system which could be confusing, both for yourself as well as those attempting to assist you, you should just await a response to your ticket that you submitted. They should respond soon via email, just be sure to check your spam/junk folder in case their responses get placed there by mistake. If you would rather seek assistance here on the forums only then you should read and follow the instructions found in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. Regardless of which you choose, I am certain that your system will get cleaned because those that work both the helpdesk and here on the forums are very good at what they do If there is anything else we might assist you with please let us know. Thanks
  17. It's typical for Malwarebytes to have issues following a System Restore because not all of its configuration files and executables get restored by default by Windows which results in a sort of hybrid/corrupt installation, so you did the right thing in reinstalling afterwards.
  18. Greetings, This is an issue that sometimes happens after installing a new version of the software. It occurs because of a problem unregistering/re-registering the shell extension DLL that is used for the right-click scan function. You should be able to correct this by opening Malwarebytes and going to Settings>Application and locating the Windows Context Menus section and toggling the option beneath it off and then on again and then it should work. If it still doesn't, then try restarting your system and then see if the option has returned. Please let us know how it goes and if the problem still persists. Thanks
  19. Actually, there is a 3.x version that runs on XP SP3. The last released build for XP SP3 (as well as Vista) can be downloaded from here.
  20. In fact, as long as you're not surfing the web or doing anything else online that might pose a risk to the system as far as becoming infected goes, I'd even suggest going as far as terminating Malwarebytes and any other security software completely while rendering. This should speed up the process of getting your work done as fewer resources are being divided among the running threads. To do so for Malwarebytes it's really easy, all you have to do is right-click on the Malwarebytes tray icon and choose "Quit Malwarebytes" then click "Yes" to the User Account Control prompt. That will take out all Malwarebytes processes, services, modules/DLLs and even drivers from memory, freeing up every bit of RAM and CPU time to go towards the processes that matter to you such as your work applications.
  21. Wait, you're running with the program minimized and you expect the tray notification not to be displayed? I'm sorry, but that use case doesn't make sense at all to me. In fact, were I a professional rendering anything having to do with my work, I would suspend immediately any taxing background processes such as scheduled scans for my security software to begin with to divert all resources to my work programs. If you did that, you wouldn't have this problem and the issue of what happens when a notification is displayed after a scheduled scan would be moot. I honestly think that what would be more beneficial to your particular use case would be a sort of "gaming" or "quiet" mode where all background tasks like scheduled scans as well as notifications are suspended until a certain time/duration has passed or until you tell the program otherwise. That would solve the problem with the process being suspended as well as eliminate any annoyance with the notifications being displayed when you don't want them to. I'm not a developer, but I sincerely doubt there is any way to tell a notification to not show up when a program is minimized, because that is literally placing that process/window into the bottom/lowest priority possible.
  22. Greetings, It is likely that it is doing more than scanning just that individual item when the scan appears to be stuck on that object (I've observed this myself when Malwarebytes is performing the memory scan, where it appears to freeze periodically, but I later discovered it was actually checking my large HOSTS file at the same time, and once I exclude my HOSTS file the lag no longer occurred). I believe this occurs because Malwarebytes is optimized for multi-threaded/multi-core processors, so it actually scans several items at the same time, not just the individual item/path displayed onscreen at any given time during the scan. You can test this yourself either by moving the file or by excluding it from being scanned. To exclude it, just follow the instructions found under the Exclude a File or Folder section found in this support article. Once excluded or moved, try running the scan again to see if/where it gets hung up and that will at least identify whether it is that particular file being analyzed which is causing the issue or not.
  23. Excellent, I'm glad everything is working well. If there is anything else we might assist you with please let us know. Thanks
  24. Greetings, The red triangle/orange triangle means that there is something insecure in Malwarebytes, and this type of status is generally accompanied by some kind of notification. To check on the status of Malwarebytes, open the main Malwarebytes UI either by double-clicking the Malwarebytes tray icon or by launching the Malwarebytes shortcut on your desktop or in your START menu. The main Dashboard tab should display the status of Malwarebytes and inform you what the problem is, such as protection being disabled or your databases being out of date. Once you determine what the problem is, we can guide you on correcting it if you are unable to do so via the information presented in the Dashboard.
  25. Greetings and welcome, Yes, it is my understanding that Bitdefender and Malwarebytes work fine together as long as Bitdefender is installed first followed by Malwarebytes and I haven't heard any recent reports to the contrary so you should be in good shape if you want to give them a try together. I haven't heard about the safely remove hardware issue for external drives, however that's not too surprising since it apparently isn't related to Malwarebytes (though just FYI Malwarebytes had a similar issue a while back with its Ransomware Protection component causing a similar problem, however that has long since been resolved several versions/releases ago). If you do run into any trouble please let us know and we will do our best to assist you in addressing it, but I don't expect you'll have any problems. That said, if you wish to configure mutual exclusions between the two programs, it certainly couldn't hurt, especially since even if there are no conflicts, it could still improve overall system performance to some degree (though of course it isn't guaranteed to, but it couldn't hurt to try). To do so, exclude Bitdefender's program folder(s) along with any of its services/processes the run in the background if stored elsewhere (like within the Windows folder or any other common location where files not just specific to Bitdefender are stored if there are any) via the process described under the Exclude a File or Folder section found in this support article and the items listed in this support article should be excluded from Bitdefender's real-time protection.
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