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exile360

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Everything posted by exile360

  1. Greetings, Malwarebytes alone should be enough, however if you'd prefer, you could just run Windows Defender or Microsoft Security Essentials (depending on your version of Windows) which is completely free alongside Malwarebytes to give you peace of mind should you wish to continue using an AV with Malwarebytes. This is a very commonly used combination and should do well to keep your system secure.
  2. You're welcome, I hope the PC is running good and fast for you now
  3. Greetings, I have heard of this happening before to other users so it is possible. I believe that most of the time when this occurs it has something to do with either changing the screen resolution or connecting a second display/monitor to the PC. It shouldn't be a problem as long as it doesn't bother you, but if you would prefer they be displayed normally then uninstalling and reinstalling the software should do the trick. You can perform a clean install by following the instructions below if you wish to try to correct it: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  4. You may also run the Malwarebytes Support Tool to create the logs and check the mbst-check-results.txt file which will show that info under the Driver File Info section. As long as all of the drivers are installed it will display the file info and name including the description information from the files.
  5. Yep, not a lot of difference between them but they did change it. Here's the original: ...and here's the "new" one: Not a whole lot of difference IMO, but the new UI does appear to be a bit more touch friendly.
  6. Yep, definitely. In fact, looking at all those HP apps, I don't see any that should be required/essential to your system functioning so if you don't use them, go ahead and get rid of them (besides, worse comes to worse you can always download and reinstall them from HP's website if you ever needed to; something we could help you with if you needed assistance locating them).
  7. Greetings, Thanks for the suggestion. This has been requested in the past but I'll let the team know that it's being requested again. I too would love to see this functionality get added to Malwarebytes, especially since, at least as far as I know, Windows 10 does not allow the user to edit/use the HOSTS file to block websites any more as they could in previous versions of Windows (I'm currently using Windows 7 and have well over 800,000 entries in my HOSTS file to block various ads, trackers and malicious sites).
  8. Thanks Now, please launch Autoruns again and visit the Services tab then uncheck the box next to each of the following: Andrea ST Filters Service <- This service is used for a noise cancelling feature for your PC's microphone. If you don't need this functionality and/or don't use the mic built into your computer then you may disable this service and you might want to do so anyway as I've seen threads on the net about users saying this service caused their systems to run slowly and that disabling it fixed the issue Apple Mobile Device Service <- If you don't sync your iPod/iPhone or any other Apple device to your PC (like for syncing your data/iTunes library etc.) then disable this service as it serves no other function (and I personally wish Apple would stop installing it on every system that has iTunes because many people just use iTunes for music and movies on their PCs, not necessarily for syncing with an Apple mobile device) Bluetooth Support Service <- If you use Bluetooth to connect any devices to your PC then leave this alone, otherwise disable it (examples would be a Bluetooth mouse and/or keyboard, Bluetooth camera, connecting to your phone via Bluetooth, a Bluetooth headset etc.) Bonjour Service <- If you don't stream media (movies/music etc.) from your PC to any Apple devices on your network, disable this service as it serves no other function (yet again, I wish Apple would stop assuming everyone on Earth who uses iTunes streams content to an AppleTV or whatever; most people definitely do not) CalendarSynchService <- If you don't use the built in HP TouchSmart Calendar, disable this service as it serves no other function. You can find more info here DbxSvc <- This is part of Dropbox but isn't required to run in the background; disable it HP Client Services <- Part of HP's bundled application suite; not essential to the PC at all; disable it HP Support Assistant Service <- Same as above, part of HP's bundled application suite and not required; disable it Origin Web Helper Service <- Part of EA's game loader program used for the chat and friends functionality in that program/for EA games on your PC. If you don't use those features, disable it. You also have the option if it's something you use occasionally but don't want it running every time your PC boots to click START and type "services.msc" (without the quotes) and press ENTER, locate this service, double-click on it to open the properties window for it and use the drop-down menu to change it from "Automatic" to "Manual" that way it can still load itself when you launch Origin PDF Document Manager <- Part of PDF Complete; doesn't need to run in the background and you may safely disable it Plays.tv Update Service (PlaysService) <- Part of PlaysTV streaming program; if you don't use it, disable it; if you do use it but only occasionally then go to "services.msc" and set it to "Manual" for the startup type as suggested for the "Origin Web Helper Service" above Portrait Displays Display Tune Service <- If you don't adjust your display orientation/rotation/color etc. using this software/your mouse rather than the normal Windows display settings, then disable this service as you don't need it, otherwise leave it be Portrait Displays SDK Service <- Same as above; if you don't adjust your display using this program, disable it RoxioNow Service <- Part of RoxioNow Player; if you don't use that program for playing your media files, disable it (and you might even consider uninstalling it from Programs and Features if you don't use it at all) TabletServicePen <- Do you have a tablet PC with a stylus that you use with the display or a Wacom tablet input/drawing device? If so, leave it alone. If not, disable it Wacom Consumer Touch Service <- As above; if you have a tablet/stylus input device that you use with your PC or for your screen, leave this alone, otherwise disable it Windows Media Player Network Sharing Service <- If you use Windows Media Player to stream content to other devices on your network, leave this alone, otherwise disable it (almost no one uses this functionality with their PCs) Once that's done, restart your system and make sure that everything is running OK and you should be all set One final thing you might consider doing is going through Programs and Features and uninstalling any software that you don't use that you know you don't need (like stuff you may have installed on your own previously because you needed to use it once or twice but don't have a use for it any more) as that can also clear up some space and possibly help things run faster if any of those programs run in the background. It would also be a good idea to go ahead and make sure that you remove Java if you don't need it (assuming you haven't already, but looking at your service logs I think you already did, so that's good) and make sure that your Flash Player is up to date. I wrote up a good guide on keeping Flash up to date here. It should give you all the info and tools you need. Once you're done, please let me know how the system is running and if you have any further questions or issues. Thanks
  9. Yep, it sounds like that was indeed the issue. I'm glad that it's fixed. As long as it's working you shouldn't need to do anything more, though I would still advise following my recommendation regarding UAC of course, but that's totally up to you and I understand why some people disable it as it can be annoying at times. Anyway, if you have any more trouble just let us know and we'll do what we can to help
  10. Greetings, I took a look at your logs and did notice a couple of potential issues. First off, some items for Malwarebytes that should exist in the registry do not (the entries for its context menu shell extension for Explorer); if you disabled that setting in Malwarebytes then no worries, but otherwise it may be a sign of an issue with the installation so a clean install or at least over-the-top install of the program may be warranted to try to correct the problem. Instructions on performing a clean install will be listed near the end of this reply. Next, User Account Control is disabled. While this likely isn't the direct cause of the issue you're experiencing, it could be the reason Malwarebytes is malfunctioning and/or not installed correctly because Malwarebytes, like virtually all modern software, is built to be fully UAC compliant and compatible, not to mention the fact that disabling UAC drastically reduces the security of your system/user account. It's up to you of course, but I would highly recommend re-enabling UAC, especially if you are the type of person who seeks out and uses any sort of cracked/pirated software (not that we condone such activities; obviously not, but that's your business) as such tools are a primary attack vector of the bad guys who develop and spread malware, especially in the case of Trojans as they are easy targets so I would strongly recommend keeping your system's security as functional and hardened as possible to reduce the risks of such activities. Now, as for correcting the issue at hand, I have a couple of thoughts. I already mentioned a reinstall/clean install, however it also may help to exclude the applications in question from Malwarebytes as one of its protection modules may be interfering with write access to the file in question. I see that you have a couple of exclusions in place already, however in case you require instructions on how to exclude a process you will find them in this support article. I would suggest excluding them using the options shown under the Exclude a File or Folder section of that article and leaving the default option selected which will exclude the processes from every component of real-time protection except Web Protection (which shouldn't be causing this issue anyway as that module only deals with connections to and from external servers through your internet connection). As promised, here are the instructions on performing a clean installation of Malwarebytes: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If none of the above resolves the issue, then please try disabling the individual protection components in Malwarebytes one at a time to determine which of them is the cause of this issue. To do so, simply right-click on the Malwarebytes tray icon and click on each of the four protection modules listed to uncheck it then test to see if the issue is fixed. If it is not, then proceed to re-enable that one and disable the next, repeating this process until you are able to determine which one module is causing the conflict. Please let us know how it goes and if the issue still persists. Thanks
  11. I'm not sure, but your safest bet would probably be to just re-enable all of the services (and User Account Control, both for application compatibility since virtually all modern software is fully UAC compliant/compatible, and for security) and then check a resource such as blackviper.com and bleepingcomputer.com to get info on which items are and are not safe to disable.
  12. Nice, I watch GN videos all the time. One of my favorite YouTube channels
  13. Greetings, I believe I found the problem. The Winmgmt service (Windows Management Instrumentation, AKA WMI service) is disabled. This is an essential system service and a core component of the Windows operating system, and without many programs (including Malwarebytes) as well as many components of Windows itself cannot function. Please re-enable and start this service and that should resolve the issue. I also noticed you have disabled a lot of other system services, and while that's fine, you must be very careful when doing so as disabling the wrong one(s) could potentially cause any number of issues, including possibly eventually rendering the system unbootable, necessitating a reinstallation of Windows.
  14. Greetings, The very first thing I'd highly recommend you do is remove Java completely from your computer unless it is absolutely essential for some application or website that you use because it is known to be one of the most frequently targeted applications by malicious exploits. If you do wish to remove it you may use the official Java Uninstall Tool found on this page. Next, it's time to disable some startups. It may seem like a lot, but just take it one line at a time, one step at a time and you should have no trouble. If you have any questions please feel free to ask and I've included notes for any that you might want to keep should you need them, but if you don't then you should be able to safely disable all of the items I have listed below: Disable Autostart Entries Using Autoruns: Please open Autoruns.exe and allow it to perform its scan. Once it finishes please proceed with the following: Click on the Logon tab and click the checkbox on the left side of each of the following so that they are unchecked: hpsysdrv DT HPO <- This appears to be a utility which allows you to calibrate your display via touch controls. If you don't use this program on a regular basis then you may disable this item, otherwise leave it checked. PDF Complete SunJavaUpdateSched <- If you removed Java as recommended then this entry should no longer exist, however if you kept Java installed then you may uncheck this entry AnyTransToolHelper <- If you don't use this application to manage your iPhone or Android device on your PC then you may uninstall this application completely from Programs and Features, otherwise you may uncheck this entry as it does not need to load on startup every time your system starts Adobe Gamma.lnk <- If you don't require this program to calibrate your monitor's brightness and color temperature constantly then you may disable it (generally only professional artists/image editors require this application) Click on the Explorer tab and uncheck the following items: Groove GFS Stub Execution Hook <-2 entries If you don't use Groove/Microsoft Sharepoint for sharing/editing documents with other remote users then you may disable all entries related to Groove and Sharepoint XXX Groove GFS Context Menu Handler XXX <-5 entries If you don't use Groove/Microsoft Sharepoint for sharing/editing documents with other remote users then you may disable all entries related to Groove and Sharepoint Groove Explorer Icon Overlay #<-10 entries If you don't use Groove/Microsoft Sharepoint for sharing/editing documents with other remote users then you may disable all entries related to Groove and Sharepoint DropboxExt DropboxExt# & DropboxCopyHook <- If you don't use the right-click context menu function for sending items to Dropbox then you may disable all entries related to it in this tab MEGA () <-10 entries If you don't use the right-click context menu functionality for syncing things/sending them to the cloud via MEGASync then you may disable all entries related to it in this tab Click on the Internet Explorer tab and uncheck the following items Note: You may skip this tab if you do not use Internet Explorer as your web browser (i.e. if you use Google Chrome, Mozilla Firefox, Vivaldi, SRWare Iron, Opera or some other web browser and never use Internet Explorer) Groove GFS Browser Helper <-2 entries If you don't use Groove/Microsoft Sharepoint for sharing/editing documents with other remote users then you may disable all entries related to Groove and Sharepoint Office Document Cache Handler <-2 entries OneNote Lin&ked Notes <-2 entries If you don't use OneNote you may disable all entries related to it Se&nd to OneNote <-2 entries If you don't use OneNote you may disable all entries related to it &Blog This in Windows Live Writer <-If you don't use Windows Live Writer for publishing your own content to an online blog then you may disable this entry Click on the Scheduled Tasks tab and uncheck the following items: \Adobe Flash Player Updater <- If you regularly keep Adobe Flash Player up to date on your own by regularly visiting http://get.adobe.com/flashplayer/about/ to check for updates and install the latest version then you may disable this entry (Flash Player is typically updated every Patch Tuesday; the second Tuesday of every month when Microsoft releases Windows Updates and Office Updates normally) \Apple\AppleSoftwareUpdate \DropboxUpdateTaskMachineCore & \DropboxUpdateTaskMachineUA \GoogleUpdate TaskMachineCore & \GoogleUpdate TaskMachineUA \Microsoft\Windows\Windows Media Sharing\UpdateLibrary <- If you don't stream content through Windows Media Player over your home network then you may disable this entry as it serves no other purpose \MirageAgent \RMCreator \{50BA73EB-AC6F-4C52-B037-1498611FD935} Please skip the Services tab for now; we'll get to it later using different tools. So for now, proceed to the Drivers tab and uncheck the following items: clwvd <- If you require the HP Webcam Splitter to make your webcam work with any particular instant messaging programs then leave this entry enabled/checked, otherwise disable it. You may find more info here: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-Webcam-Splitter/m-p/2911235 Once that is complete, restart your computer (you may skip the remaining tabs). Next, let's get a list of services to deal with those: List Services: Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor): @color 48 @echo off net start>"%userprofile%\desktop\Services.txt" sc query type= service state= all>>"%userprofile%\desktop\Services.txt" "%userprofile%\desktop\Services.txt" del /f /q "%userprofile%\desktop\Services.txt" del /f /q %0 Once you've done that click on File and select Save As... In the Save dialogue box click on the drop down menu next to Save as type and select All Files Name the file ServInfo.bat(the .bat extension is very important) Save the file to your desktop and double click it to run it. Once it finishes it will open the file it created in notepad, please copy and paste the file's contents into your next reply. Once that is completed you may close notepad and the batch file as well as the text file it created will automatically be deleted. No other files on your system will be removed.
  15. Greetings, It's possible that this is related to an issue some users are having right now with MS Office and Malwarebytes on some systems where many MS Office apps are being blocked by Exploit Protection in Malwarebytes. If this is the case then you should be able to work around the issue by disabling the settings shown in this post in Malwarebytes. This way at least you'll still have all of your applications (especially your web browsers, which are by far the most commonly targeted applications/components by malicious exploits) until this issue is resolved, hopefully in an upcoming patch/release for Malwarebytes.
  16. Excellent, hopefully the problem remains resolved and I am glad to be of service
  17. OK, thanks for the info guys. If it continues, please do the following so that we may collect some data for the Developers to take a look: First, please enable enhanced event log data collection located under Settings>Application in Malwarebytes as shown below (toggle the switch to On): Once that setting is enabled, reboot your system and replicate the crash then collect the logs so that the team may take a look by doing the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Next, please collect any crash dumps you have from the program crashing if you are able to (wait for a crash to happen then do the following steps to create and collect a crash dump): Create Process Memory Dump using Windows Task Manager on Windows Vista/7/8/8.1/10: Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control Click on the Image Name column near the top to sort the list of running processes by name Locate the MBAMService.exe process and right-click on it, selecting Create Dump File Wait a moment while Windows creates the dump file Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\MBAMService.dmp Navigate to this location and right-click on the MBAMService.dmp file and choose Cut Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste Right-click on the MBAMService.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder Attach the MBAMService.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply Once all of that is done, go ahead and disable the enhanced event log data collection setting in Malwarebytes again, otherwise those logs will start to take up a lot of space over time. Thanks
  18. It's odd, I don't see anything showing that Malwarebytes should be launching a scan on boot, so maybe it's some kind of strange corruption/issue with its configuration files causing it. To attempt to fix it, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know if that resolved the issue or not. By the way, I also noticed you have a lot of unnecessary startup items that launch every time your computer boots. While that wouldn't cause this issue, it could definitely slow your system down and reduce its performance. Once we're done here, if you would like assistance in cleaning up some of the unneeded startups then you may create a new topic in our general PC help area requesting assistance with it and posting your Autoruns log that you created above by clicking here. I also noticed that you have Java installed. If you don't use it/need it for anything then I would definitely recommend removing it as it is known to be a frequent target for malicious exploits and to have lots of vulnerabilities that pose a risk to your system's security. If you wish to remove it you may run the Java uninstall tool found here.
  19. Sounds good, thanks. Hopefully the Devs will have a patch soon, and hopefully this will be among the issues it resolves. If you want to keep informed about it you can watch for a new pinned topic announcing its release at the top of this area of the forums.
  20. There are several issues with the most recent build so I'm sure that's why it's taken so long to get a fix because they probably want to fix all of them with a single patch/release. Hopefully they'll have a new build available shortly after the holiday (I'm sure many of the Devs and other staff members are on vacation spending time with their loved ones).
  21. Greetings, If you are having system crashes with the latest version of Malwarebytes 3 (currently version 3.6.1.2711, component update 1.0.508) then it isn't the same issue being reported in this thread as there are no crashes caused by the program from that long ago which still exist in the current version of the product. Just to be clear, I am not saying that Malwarebytes isn't causing the crashes in your case, only that if it is, it is not due to the same issue that users were reporting in this thread. If you wish to troubleshoot the issue then please provide any crash dumps you have from the crashes as well as the following logs so that the Support team may take a look: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If you decide to cancel your subscription you may find the information in this support article to be helpful. If you do wish to provide the crash dumps then they likely are too large to attach on the forums here so you'll need to upload them somewhere else such as WeTransfer.com or some other file hosting service and provide the link.
  22. If there's no scheduled scan then Malwarebytes shouldn't be running an automatic scan on startup. I'm not sure what's causing this to occur, but it may help to take a look at your startup entries as that may give us a clue: Create an Autoruns Log: Please download Sysinternals Autoruns from here and save it to your desktop. Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Right-click on Autoruns.exe and select Properties Click on the Compatibility tab Under Privilege Level check the box next to Run this program as an administrator Click on Apply then click OK Double-click Autoruns.exe to run it. Once it starts, please press the Esc key on your keyboard. Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them: Hide empty locations Hide Windows entries Click on the Options button at the top of the program and select Scan Options... then in the Autoruns Scan Options dialog enable/check the following two options: Verify code signatures Check VirusTotal.com Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish. When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the file to your desktop and close Autoruns. Right click on the file on your desktop that you just saved and hover your mouse over Send To and select Compressed (zipped) Folder Attach the ZIP folder you just created to your next reply
  23. Sure, no problem. I don't know how much longer it will be in beta, but it's possible that once it's out of beta that it will be integrated with Malwarebytes Premium. I don't think they've decided yet how they're going to release it (i.e. as a free standalone tool or as part of Premium).
  24. Fast startup is known to cause problems with Malwarebytes and many other applications as well as many hardware drivers. You can find out more at the following links: here here
  25. You're welcome, if there's anything else we can help with please don't hesitate to post.
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