Jump to content


  • Content Count

  • Joined

  • Last visited

Everything posted by exile360

  1. Greetings, You can install the new version (3.6.1) over the top of your existing version. As for retrieving your license, your best bet would be to contact Malwarebytes Support directly via the options found on this page. Additionally, if you've already set up the My Account feature for your Malwarebytes account/subscription then you should be able to retrieve your license key by logging in here. If you haven't, then you can go ahead and create an account once you have your license key and have activated Malwarebytes Premium and you'll be able to track and retrieve your license key from there from now on which should make things easier so you don't have to worry about keeping track of it or saving any emails.
  2. A member of the Malwarebytes staff would have to confirm, but I found this on their sales page so I imagine they are a legit partner/reseller:
  3. Greetings, Yesterday was Patch Tuesday, and as usual, I installed my patches and rebooted, but afterwards I checked for updates again and discovered yet another update that wasn't offered the first time around, so I installed it and restarted my system. It turns out this update needed to be installed separately to avoid an issue where Windows might hang while installing updates so I'm glad they offered it on its own. It also seems MS is moving towards making patches even more cumulative than they've already been, at least for Windows 7 to bring it more inline with how they combine updates for Windows 10 (something they've already been doing for many of the monthly patches, though not always for all previous updates so this will be a nice change for those that prefer installing fewer updates which I assume is most of us, though I don't like the idea that it also means they'll probably be combining those rather undesirable telemetry and Windows 10 upgrade compatibility updates if more of those are published in the future). Anyway, the main point of this post is to remind everyone that you should always check for updates again after finishing the first round of update checks/installs/reboots and continue doing so until it says that no updates are available and that you should do this every month/every time you install updates because there could always be more patches available even after updating and restarting because MS does separate updates sometimes when they need to be installed after other particular updates or by themselves (the latter was the case with this particular patch). Don't forget to update your Flash Player as well if you still use it. You can refer to my guide on the subject located here.
  4. Greetings, You could use something like LastPass, RoboForm or KeePass. You can find more info on those along with a few additional recommendations in this article, this article as well as this article. Those are all third party tech sites so they should be fairly unbiased assuming none of them was paid by any of the vendors to promote their products (and at least as far as I know, none of them were). I hope this helps.
  5. Greetings, Is the issue still present in the latest version, 7.2.4, of ADWCleaner?
  6. Yes, Defender should function just fine alongside Malwarebytes (other than this issue with Controlled Folder Access, obviously). Keep Malwarebytes set to "Let Malwarebytes apply the best settings" or "Never Register with Action Center" otherwise Defender will turn itself off because it does so if any product registers as AV protection in Action Center. It's under Ransomware Protection because it is supposed to protect certain specific files/folders from being encrypted by ransomware but it sounds like it is either being way more aggressive than it is supposed to be, preventing new files from being created in certain locations and/or protecting folders it is not supposed to (ransomware doesn't attempt to encrypt files located under C:\Windows\System32\drivers for example, which is where Malwarebytes places its drivers like any other software that uses drivers, but in your case it appears that Defender is doing just that and I don't know why).
  7. Greetings, Do you have Fast Startup enabled in Windows? If so, then that definitely could be the cause of the issue as it is known to cause problems with Malwarebytes and many other programs. You can check as well as disable it if it is enabled by following the instructions for doing so found on this page. Please let us know how it goes and if this resolves the issue or not. Thanks
  8. OK, did you ever go through any of the procedures outlined in this post to verify that Avast is fully up to date? If you did then it is probably worth a shot to try reinstalling it as perhaps the last time it upgraded it failed to bring all of its files/components up to date (it happens sometimes when upgrading software versions sometimes unfortunately, not just with Avast, but with pretty much all software). Either way I think it's worth a try to see if it helps.
  9. Generally you should be able to run the two of the together. We have many users who do so. However this Controlled Folder Access feature is fairly new and it sounds like in your particular case it is guarding locations it isn't supposed to or at least it is way more aggressive than it is supposed to be (it is definitely not supposed to prevent software from installing at all). I would suggest posting a new topic in our General PC Help area about the Controlled Folder Access issue. You can start a new thread in that area by clicking here. If you aren't able to find anyone to help with the issue, then you can contact Microsoft Support directly or post on their support forums to seek assistance with it because it definitely sounds like this feature is not behaving normally on your system.
  10. Just FYI, as I understand it, the reason for this issue is due to the fact that Kaspersky's module blocks the installation of Malwarebytes' driver which is why it must be disabled, so theoretically you could turn the feature on once Malwarebytes is running and protection is enabled, however every time Malwarebytes performs a database update it must unload/re-load the Web Protection driver to refresh the database meaning Kaspersky would most likely cause Web Protection to fail every time Malwarebytes updates if that feature in Kaspersky is left active.
  11. Greetings, This may be related to a recent change Google implemented in the latest version of Chrome. You can find more information on the subject here. I hope this helps.
  12. Greetings, No, Malwarebytes shouldn't shouldn't have any problems with Windows Defender (and in fact it should work alongside most AV products). This is because, unlike AVs, Malwarebytes is not an on-access scanner, meaning it does not attempt to check files as they are downloaded/created on disk, copied or moved. Instead, it waits for a file to attempt to execute and only then does it analyze it as it attempts to map itself to memory. Because of this, if an item is a threat which would be detected by both Malwarebytes and your AV, the AV would see it first (on access/creation/download) and would remove it before Malwarebytes ever sees it, thus preventing any conflict/fighting over the same file. If, however, the item is missed by the AV and the file is executed, Malwarebytes will then detect it just before it actually enters memory, removing it after the AV has already written the file off as being clean. There are other modules in Malwarebytes, however they all fall either earlier or later in the attack chain compared to an on-access scanner like an AV which is how it is able to avoid conflicts. You can find out more about the various components in Malwarebytes and how the function by reviewing the information and diagram found on this page. If you have any further questions please let us know. Thanks
  13. OK, thanks. Now that you've got it disabled, please do the following to see if it corrects the issue (it appears as though Malwarebytes wasn't able to install some of its drivers which is why those protection components aren't working, and the drivers were probably being blocked by Defender): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, try enabling protection again and see if it now works properly. Please let me know how it goes. Thanks
  14. As I understand it, the only time files get deleted is when the user shell folders (documents etc.) have been moved/mapped/redirected to another location (like a secondary drive as some people do these days, not wanting to keep non-OS/non-program files on their primary boot drives/SSDs, instead storing them on secondary HDDs). As long as you haven't done that it shouldn't matter and you shouldn't lose any files.
  15. An aggregate counter would be nice showing the number of times a particular domain/IP is blocked (assuming it's more than once over a short timespan). Theoretically this should be possible since Malwarebytes uses its own custom notification system and not the built in tooltip balloon notification system in Windows and it's a feature I've seen in other products where the notification acts like sort of a live tile, updating in real-time showing the number change/increase as further duplicate events occur so when it initially appears it may show no number, then show a line stating that the site/IP was blocked 2 times which changes to a 3, 4, 5 etc. as further blocks occur (at least if they occur while the notification is still visible; otherwise I'd expect it to reappear if sufficient time has passed since the last time the same block event occurred). My reasoning is that, while bombarding with constant stacked notifications is bad, having specifics on the number of duplicate blocks can still be important, especially when attempting to determine the cause, for example if a Trojan is on the system and trying to reach out to its C&C and/or malicious data collection server(s) or if the user has a malicious or PUP browser plugin which incurs a block every time they open/navigate in their web browser.
  16. Greetings, I don't know anything about faxbetter, but I do know that you can send faxes for free from certain MS Office programs including Word, Powerpoint, Excel and Outlook. You just have to install Windows Fax and Scan if it isn't already. Instructions on doing so can be found here. Of course if you don't have MS Office then that won't help, but if you do then it might suit your needs. You could also use one of the free online faxing services like faxzero.com or myfax.com. You can find more info and a useful guide on faxing to/from your PC here. As for faxbetter, again, I'm not familiar with it, however if Malwarebytes is blocking it then it's possible that they are using ads, adware, data mining or spyware to some extent to profit from their free offerings, though you'd have to check with the Malwarebytes Research team to be certain.
  17. Yes, I noted this as well and reported it to the team when I submitted your other findings. Hopefully they will correct this discrepancy because it makes sense to me for the password to protect specific features/functions rather than just being focused on particular interfaces/pages of the UI etc. (i.e. when "Protection" is password protected then it should be protected everywhere that protection can be turned on/off regardless of where it appears, whether it's the tray, under Settings, or on the Dashboard).
  18. You're welcome, and if you have any trouble just let us know and we'll do our best to assist
  19. Just to address the original question, no, there is no way to really prevent a service's startup type from reverting to its default install state when an upgrade occurs. This is because during the installation process it reinstalls the service, including registering in the system registry which includes setting all of the service's options such as startup type which is why it always reverts to an Automatic start state. That said, there is an easy workaround you can implement if you create a batch file to change the startup type. You can just run the batch file whenever you boot the computer following a program update/upgrade and it will set it back to disabled for you. The following batch should do the trick, just remember to right-click on it and choose "Run as administrator" otherwise it won't have the permissions necessary to change the service startup type and shut it down. sc config MBAMService start= demand Copy the above text into notepad (not any other text editor) and choose File>Save As... and in the Save dialog box click on the drop down menu next to Save as type and select All Files and name the file something like DisableService.bat (the .bat extension is essential, otherwise it won't work) and save the file in a convenient location where you can easily find it such as your desktop. Now, whenever you need to set the service back to manual you can do so by right-clicking on the .bat file you just created and selecting Run as administrator and it will do so without having to go into Services.msc and doing it manually.
  20. Did you try disabling Controlled Folder Access completely as I suggested? I ask because it sounds like that component is what is causing all of this.
  21. I don't know, honestly, though I do know that Malwarebytes uses a lot of different types of databases, some of which likely use different servers/connections, and that it also may be doing checks on the digital signatures with some online databases (which would also explain all those connections related to digital signature validations). A member of the staff will have to provide specifics as I don't have access to any proprietary/internal information.
  22. Greetings, The buzzing/shutdown sounds like a system crash (generally referred to as a "Blue Screen Of Death" or BSOD for short). The cause could be a software issue, such as a driver as you suspect, it could be a hardware problem such as bad RAM, a bad/failing device (including your graphics card), overheating (as you mentioned), a bad CPU, a bad motherboard (the main board that all the components in the computer connect to), or even a bad hard drive or just corrupt system files. At this point it sounds like whatever the issue is, it's gotten worse and is pretty severe. If there is anything important stored on the drive I would absolutely recommend backing it up to some kind of external media or device first such as a burnable CD or DVD, an external hard drive or a USB flash drive just in case the drive itself is the problem because once it fails retrieving your data may be difficult, expensive, or even impossible. Next, once you've got everything backed up somewhere that is important to you, I'd suggest going ahead and creating some logs so that we can take a look at the specifics of your system which will help in diagnosing the issues you're having: Provide System Specifications: Please download Speccy from here and save the ZIP file to your desktop or another location where you can easily find it. Right-click the file select Extract All... then click Extract in the window that pops up and it should be extracted to a folder in the same location as the ZIP file you downloaded. Open the extracted folder and then double-click on the version of Speccy appropriate for your system (select Speccy.exe if using a 32 bit Windows version or Speccy64.exe if you are running a 64 bit version of Windows) and click Yes, OK or Allow if prompted by User Account Control. Once the program starts it will analyze your system, please be patient as it may take a few moments to complete. Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot... Save the file to your desktop and click Ok to confirm Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder Please attach the zip file you just created to your next post Next, please do the following (even if you don't have Malwarebytes installed, it will still show a lot of useful information about your system that should aid in diagnosing the issue): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  23. David is correct. Those are all Malwarebytes servers for the various components like database and program updates, the cloud components and of course licensing/subscription check-ins.
  24. You're welcome. It wasn't in any notifications, it was just one of the changes made when version 3 was developed which was a major overhaul to the entire codebase and UI. It included a very large number of changes and new features and they decided against including Chameleon since it wasn't very useful any more and would essentially be a waste of space. Though as I mentioned, if the bad guys do start blocking Malwarebytes that way again, I'm certain that Chameleon or something like it will return (assuming the Developers and Researchers don't come up with an even more clever solution in the meantime, which is always a possibility).
  25. I get what you're saying, however pretty much every AV I've ever used (including Microsoft's own MSE) works the same way, using high priority/top displayed, custom interactive notifications, not the standard balloon tooltips (in fact, Malwarebytes 1.x used the standard balloon tooltips and we found that in order to provide any controls/interactivity, which is required for some cases, like installing, excluding, quarantining etc., that we had to start creating custom ones). If you do an image search for "antivirus notification" I think you'll see what I mean. Few if any standard Windows tooltip balloon images show up even though images from a wide variety of security apps will be shown. I think this has more to do with resources than display priority though, so perhaps setting mbamtray.exe to a lower priority might do the trick. It doesn't serve any critical security function anyway so it won't affect your protection in doing so. It's just the interface for the tray menu and notifications. As for the pop-up notification, I wasn't aware that you were seeing them anywhere besides the tray. If it is a modal dialog prompt then it does make sense that it would be more likely to display above other applications, even in full screen. Definitely not ideal, so if this is how it works I'll certainly send feedback to the team requesting that they change it to one of Malwarebytes' standard tray notifications instead as that should help.
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.