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Everything posted by exile360

  1. Greetings, I just checked your logs and they show these entries in your HOSTS file: Hosts File Blocks ================================== Host data: serius.mwbsys.com Host data: keystone.mwbsys.com Host data: keystone.mwbsys.com0.0.0.0 telemetry.malwarebytes.com Host data: keystone.mwbsys.com Those will need to be removed for Malwarebytes to be able to update and function properly. As for the error code 5 issues, that sounds like a permissions problem. Please try booting into Safe Mode and running the uninstall from there then restart the system and try downloading and installing the latest version from here. If the issue still persists please let us know and provide a fresh set of logs from the support tool. Thanks
  2. No, I haven't heard of it being detected, but we don't have too many SpyHunter users around here either in my experience. Please be sure to exclude SpyHunter from Malwarebytes if you haven't already if Malwarebytes has been detecting it as PUP (just run a scan with Malwarebytes, click the checkbox at the top of the list of detections to have it clear all the checkboxes then click Next and select the option to have it always ignore the remaining detections and that will have Malwarebytes add them to its exclusions list so that they are not detected in the future). As far as I know, our tool isn't detected by any other vendors as a potential threat, but since it is a tool unique to Malwarebytes product support I can see why other vendors might flag it heuristically just because it's not a commonly downloaded/seen file/program. It's completely harmless though and just has some tools to create logs as well as try and repair common issues with the Malwarebytes software.
  3. You're very welcome. It comes in handy if you have a folder or file that you want to scan individually as well rather than having to set up a Custom scan to do so.
  4. Greetings, You can check you subscriptions by signing up at My.Malwarebytes.com (instructions and more info in this support article) and you can manage your subscriptions from there. If the info still doesn't check out you may contact Malwarebytes Support directly via the form on the bottom of this page and they can look up your account info to verify that everything is in place for your renewed subscription and get it corrected if it isn't. If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  5. Sure, no worries; and if you do decide to test it out later on please post back with the results just so we'll know in case there is some other underlying cause that hasn't been discovered yet. Thanks
  6. Unfortunately, Malwarebytes removing the betas is due to known compatibility issues and is hard-coded into the installer, so even if they disabled the trial, the betas would still be removed because they have no way of knowing if you're a free user or a Premium user, and if you use Premium then the betas need to be removed (for the same reason that they would need to be removed for the trial), and since the software isn't activated with a license key until after installation is completed, the only way for the installer to automatically remove the betas is during the installation phase so you'd still have to reinstall the betas afterwards regardless (you just wouldn't have to click to deactivate the trial is all).
  7. Additionally, you don't necessarily need to have Web Protection active to filter your Bittorrent client as the only reason it connects to sites that may be blocked by Malwarebytes is due to the fact that it is a peer-to-peer application, so it connects to a wide array of IPs/servers, some of which may include servers that are also shared with sites hosting malware, but connecting to those servers via Bittorrent during a download poses no actual risk due to the way Bittorrent works (plus the fact that, whatever they may be seeding/leeching on that server through Bittorrent, it isn't the reason Malwarebytes is blocking that server) so you may exclude your Bittorrent client from Web Protection by following the instructions in this support article under the Exclude an Application that Connects to the Internet section so that it is no longer blocked from making those connections while still retaining full protection for your at-risk applications such as your web browser(s) etc. Due to the way Bittorrent works, where it verifies the files/parts of files you download from/upload to others, there is no chance of an infection coming through your Bittorrent client from one of those IP addresses during a download (though of course if the file(s) you're downloading via Bittorrent happen to be infected then it doesn't matter where they came from, so be sure to scan them of course and use good judgment as a lot of malware is spread that way unfortunately).
  8. Just in case you find it useful, they do generally publish a new pinned topic at the top of this area whenever a new major version of Malwarebytes is released, generally within hours if not minutes of the new version going live (and usually well before the main website gets updated as it's much easier to post a thread on the forums here than to push out an update to the main site) so you should be able to check there to see when a new version comes out if you would prefer that.
  9. Do you have fast startup enabled by any chance? The reason I ask is because there are known issues with Malwarebytes (as well as many other applications) when fast startup is enabled. You can check as well as disable it if it is on by following the instructions in the articles here and here as well as learn a bit more about how and why this new feature tends to cause issues at time. By the way, I just happened to take another look at the logs you posted originally and just noticed that you have User Account Control partially disabled: UAC Settings ================================== EnableLUA: On Consent Prompt Behavior Admin: Off It's possible that this is related, especially if Malwarebytes had removed something prior to reboot that it detected as it runs a cleanup routine on restart (Malwarebytes Delete on Reboot (DoR) technology) and it's possible that if it isn't able to run the cleanup routine normally on reboot due to permissions, that it may result in this behavior (normally in those cases you'd receive a UAC prompt asking you to allow Malwarebytes to run as I recall, though it shouldn't continue running in the background when it works properly; it should just perform its cleanup and then terminate itself). That may not be related though; it's just a thought I had after recalling how DoR works so it might be worth a look if the issue does return again.
  10. Excellent, yes, that should do it I'm glad you were finally able to track it down. Those ads can definitely be annoying and it's a real bummer that sites are starting to abuse that notification system, which incidentally was never intended to be used for advertisements to begin with. Hopefully Google will do something to address this issue in the future to prevent or at least curb the abuse because having to decide whether to allow every site you visit to show notifications based on whether or not you think you can trust them not to try and use it to advertise to you can be very tedious and frustrating. Anyway, if there's anything else we might assist you with, please don't hesitate to let us know.
  11. Yes, the great thing about lifetime licenses is that they never expire and should always be valid for all future versions of Malwarebytes, but the downside is that they can only be used on a single device and only work on Windows so they are limited to the same terms as the lifetime licenses were originally (the 3 device licenses didn't start until Malwarebytes changed over to selling yearly subscriptions).
  12. Wow, that's certainly one way to fix an issue. As long as it's working, there's nothing wrong with that; I guess as a bonus your system will run like new now. Hopefully doing your Windows Updates etc. won't take too long (the new cumulative updates Microsoft has been doing lately should help with that, thankfully). Anyway, if the issue returns or if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  13. Greetings, I do know that Malwarebytes has worked on a build that functions in Linux in the past, however I do not know the extent of what they accomplished beyond getting a command line version of the scan engine to run under Linux (for possible bootable versions and compliance with VirusTotal etc.), however it has been requested on multiple occasions so it's always possible that they might consider actually releasing a version for Linux in the future, particularly since they now have one for MacOS as well as Android and iOS. I assume they'd just need one or more Developers and Researchers to work on it to build out Linux detection capabilities for Linux based threats. If you have any further ideas or requests please let us know. Thanks
  14. It's the Malwarebytes installer with a modal dialog stating that the computer needs to be restarted to complete the installation. It may be caused by fast startup if that feature is enabled. To check if it's on and to turn it off, please refer to the instructions in the links below along with info on why we recommend keeping it disabled, as it's been known to cause issues not only with Malwarebytes, but with many other programs: here here If that fails to resolve the issue, then please follow the instructions above from 1PW to provide those logs so that we may dive deeper into the issue and attempt to find a resolution. Please let us know how it goes. Thanks
  15. Greetings, Yes, you may use the Custom scan option, or you may open Computer and right-click on the drive and select Scan with Malwarebytes If there is anything else you have any questions about please let us know and we'll do our best to help. Thanks
  16. By the way, there's also TFC by OldTimer, however keep in mind that it hasn't been updated for Windows 8.1/10 compatibility so I highly recommend NOT attempting to use it on either of those OS versions (nothing newer than 7, essentially, though it might work on 8 but I'm not positive on that) as well as ATFCleaner by Atribune (deliberately not linked as it was never updated for any OS newer than XP so there's little point; I only mention it because I used to use it along with CCleaner and TFC).
  17. Here are a couple I know of (besides CCleaner which was already mentioned by both of you ) that don't appear to do any bundling or practice any shady tactics that I'm aware of: BleachBit Glary Utilities (freemium, but you may download their Disk Cleaner and Tracks Eraser separately if you just want strictly free options with absolutely no 'nags' about a paid version etc.)
  18. Ah, that's not adware at all; it's bad sites being allowed to show notifications in Chrome. Many sites have been abusing this functionality recently. Please refer to this thread for more details. Basically you need to go into Chrome's settings and remove the sites that have been allowed to show notifications from the allowed list. If you require further details on how to accomplish this let me know and I'll try to dig something up from a reputable source or else I'll put together a step-by-step guide myself and post it here. EDIT: I found this guide which covers it pretty well.
  19. Did you happen to install this extension in Chrome by any chance? If so, then that's probably what's causing it and removing the extension should eliminate it (unless you want to keep it, then you may simply have Malwarebytes exclude that site rather than blocking it).
  20. Greetings, Thanks for the suggestion; you're definitely not the first to request this feature, but I'll make sure to report your request to the Product team for their consideration. If you have any further ideas, feedback or suggestions please don't hesitate to post. Thanks
  21. You may refer to the information in this support article to determine how many devices your license is good for and you'll find info in this support article on where to find info on activating your license on non-Windows devices. If there is anything else we might assist you with please don't hesitate to ask. Thanks
  22. Other than simply sending the vendor an email requesting that they cancel auto-renewal for your account, what else are they requiring customers to do? I'm genuinely curious as I've never been through the process myself, I simply assumed that's all there was to it based on what I've read. Is there other red tape/procedures they make customers go through in order to opt-out of auto-renewal for their accounts?
  23. Greetings, There was a change in the latest version of Malwarebytes to make it compatible with the ELAM (Early Launch Antimalware) feature in Windows 10 which for the moment has made it impossible to activate the software when any third party components are installed as Winsock providers such as any kind of proxy or VPN. If you have any such tool(s) installed please try removing them temporarily and then restarting your system to see if you are then able to activate Malwarebytes. If you are successful then unfortunately it means that you will have to keep the third party VPN/proxy removed until a fixed version of Malwarebytes is released or roll back to the previous version of Malwarebytes which is available here, otherwise the issue will occur again, likely any time Malwarebytes starts up or tries to check for updates. If that was not the issue please let us know and we will investigate further. Thanks
  24. Greetings, It may help to try downloading and installing the latest build for XP over the top of the existing installation in the VM. You may download it from here. If that doesn't resolve it then please try performing a clean install within the VM via the instructions below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue persists. Thanks
  25. Just to add, you might find the information in this support article to be of help as well as the info in this support article. If you have any trouble signing up for an account, please refer to the information in this support article for detailed instructions. If the problem is still not resolved then please follow the instructions for contacting Malwarebytes Support as provided in the above reply.
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