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exile360

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Everything posted by exile360

  1. You can find Malwarebytes Browser Guard here. It is compatible with Google Chrome and other Chromium based browsers such as SRWare Iron (which I personally use) as well as Vivaldi and the new Microsoft Edge Chromium browser along with Mozilla Firefox.
  2. I was not aware of that issue, thanks for the info. It definitely fits the description of the issue in this case, though I do not know for certain if that was the actual cause or not, however it definitely sounds similar at least.
  3. Just post them in a new topic; you can create the new topic by clicking on the second link in my post above where it says clicking here; that will get you set to create a new thread in the malware removal area. edit: Never mind, I see that you already figured it out and got your topic created
  4. Greetings, I'm sorry to hear that you are experiencing trouble but hopefully we'll be able to get your system working normally again. To start, I think it would be best to rule out a malware infection as a possible cause of the issues so please read and follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats that might be present. Once they give you the all-clear that the system is clean, if you are still encountering the problems then please respond to this topic to seek further assistance in trying other solutions, I just want to make certain that we deal with any threats that might be on the system before we do anything else. Good luck, and please let us know how it goes. Thanks
  5. Thanks gonzo I was also able to track down this support article as well as this support article which provide details about installing and using the add-in (I'm surprised they didn't show up in the man administration guide or quick start guides).
  6. Thanks, there appear to be many files awaiting a system restart. It looks like your AVG AV updated and the system needs to be restarted to complete the installation. It is possible that the AVG update is what caused the problem with Malwarebytes. Please restart the system and then see if Malwarebytes now works normally. It may also help to exclude the items listed in this support article from AVG by adding them to its allow list/trusted list/exclusions list, especially for its real-time protection components. It may also help to exclude AVG's primary program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) in Malwarebytes by following the instructions under the Allow a file or folder section of this support article and I would recommend doing the same for AVG's primary data folder, likely located under C:\ProgramData. Please let us know how it goes and if the problems still persist or not. Thanks
  7. Greetings, It sounds as though there may be a problem with your Malwarebytes installation. Please do the following so that we may try to diagnose and fix the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Unfortunately I am not aware of a large number of users affected by this issue, in fact, at least as far as I know, this is the only reported incident of this nature so far with Malwarebytes version 4.1. My guess is that there must be some other component involved resulting in this issue, something fairly uncommon which is present on your system however we have no way of even beginning to determine what that might be without any kind of logs/details/data from the affected system. In particular, I cannot recall ever hearing of anyone having any issues caused by just having the free version installed as it has no active real-time protection components and no mechanisms to block anything from executing so it is definitely a curious case.
  9. My apologies, I primarily work with the consumer product and I didn't realize they referred to the cloud product as Malwarebytes Endpoint Protection here (I believe it is called Malwarebytes Nebula platform on the main support site). I believe you should find the articles and guides located here to be helpful as well as the Administrator Guide located here. Hopefully that information will prove more useful to you but please let us know if it does not. Thanks
  10. That's great news, I'm glad that the Support Tool got Malwarebytes back up and running for you again, and if there is anything else we can help you with please don't hesitate to let us know. Thanks
  11. Excellent, I'm glad to hear that. It would still be a good idea to go ahead and backup your important photos and any other files on the system that are important to you. Keeping good backups is important for all users in case of any sort of issue or emergency, including system failures, bad infections (like ransomware, where files may be unrecoverable due to being encrypted), or any other number of possible unforeseen issues. The provided link above for backup solutions provides many options and tools for keeping data backed up and I highly recommend checking it out if you haven't done so already. In the meantime, if you have any further trouble or if Malwarebytes is not functioning properly please let us know and we will do our best to help. Thanks
  12. Greetings, I'm sorry to hear that you are experiencing trouble. It sounds like either a failing drive or some kind of operating system corruption. I don't know what the cause was, but at this point the most important thing is securing your data and we can deal with getting the system back up and running afterwards. To that end, if you have a second system where you can install the drive from your current system to perform a backup of any important data that would be a good place to start, otherwise you may try something like a bootable Linux CD or USB flash drive or a repair installation/upgrade installation of Windows as that will leave your files intact (you'll just need to reinstall most of your programs and customize any settings you normally change for your system). For data backup solutions please refer to the information in this topic and you will find detailed instructions on performing an in-place upgrade install of Windows 10 on top of an existing Windows 10 installation here which should resolve any problems with the system booting, but of course will be a new install of Windows, however your pictures and other personal files should be intact. With that said, if the drive itself is failing, then reinstalling Windows would be the wrong thing to do as you want to use the drive as little as possible to prevent further failure if possible until your data has been backed up first.
  13. That's great news, it sounds like the issue is resolved. As long as the issue does not return and everything is working OK then you should be fine, but definitely let us know if you encounter any further problems.
  14. Do you still have the NVIDIA audio driver disabled or did you re-enable it?
  15. Understood, I just wanted to be sure in case it was related. This must be a different issue, though perhaps they have a similar cause in the Web Protection driver/service.
  16. I don't know if any of you affected by this issue have NVIDIA graphics cards in your systems, but if you do then the cause of the issue may be a conflict with the NVIDIA HD Audio output driver and if you do not use audio output from your graphics card (i.e. you do not pull audio from one of the HDMI connections on the system to a monitor or television's speakers) and instead only use the onboard sound (likely Realtek or Intel Azalia HD) then you should be able to disable the NVIDIA HD Audio driver in Device Manager, restart your system then re-enable Web Protection and you should no longer have the issue. Please refer to this post for further details. The user in that thread had intermittent system freezing/lockups, audio issues (popping, hissing, stuttering etc.), and a 'buzzing' sound from his speakers. I was having BSODs on my own system along with performance issues and system lockups and eventually determined it was the NVIDIA HD Audio output driver causing the issues and once I disabled it my system became rock solid stable and has been ever since (and I still keep the NVIDIA HD Audio driver disabled). I never realized the issues were even related to Malwarebytes at the time until I came across that topic.
  17. I imagine they probably just buy them in bulk on Amazon or something but I don't know.
  18. If it included a mechanism to determine if the system has an SSD as its primary drive then perhaps it should be enabled by default for such systems, similar to how Windows handles automated maintenance and defrag operations differently dependent on whether or not the drive is an SSD. If the installer for Malwarebytes could do the same then it should be able to enable the option by default for appropriate systems, perhaps presenting the option to enable it for HDD users, explaining the performance hit to scan times and let them choose whether or not to enable it. Just an idea, I'm no developer so I don't even know if it would be possible or how complex it would be.
  19. I think with SSDs and multi-core CPUs becoming more common these days, it is starting to make sense to have rootkit scanning enabled by default, at least in my opinion. I will suggest this change to the Product team for consideration.
  20. Thanks for pointing that out Porthos, I was not aware of that stipulation in the terms but it makes sense, especially given how many scammers we've had to deal with on sites like ebay.
  21. I'm sure they verify where/how keys are sold so it shouldn't be an issue. If they don't allow selling on ebay etc. I'm sure they will explain that. With that said, I've never heard anyone from the company explicitly say that they don't allow any resellers to sell on sites like ebay and Amazon so it could just be a matter of ensuring that such sellers are using legit reseller keys.
  22. If you aren't able to complete the web form for signing up as a reseller then I would suggest contacting Malwarebytes Sales directly via the information and form found on this page. They will be able to tell you what they offer and what is required for becoming a reseller.
  23. Greetings, It is my understanding that the product uses an SQL database for its logging and you should find the information in this support article to be helpful. I hope this helps, however if you still have any questions or issues please let us know and we'll do our best to help. Thanks
  24. Greetings, I'm sorry that you are experiencing trouble but we'll do our best to help you get the software working again. To start, I would highly recommend signing up for an account at My.Malwarebytes.com using if possible the same email address you used when you originally purchased your license key as detailed in this support article. If you had to use a different email address or your license doesn't show up on the website then try following the instructions in this support article to try and add your key manually to the system. Once you have an account linked to your license key you can retrieve it at any time by signing in at My.Malwarebytes.com and you can also see the device(s) where the license key is active and deactivate one or all of your installed devices to install the software elsewhere if you wish. Now, with regard to getting the software to run normally on your system, please do the following to see if it corrects the issue: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Please be patient while the tool runs, it can sometimes take several minutes to complete Follow the onscreen instructions and restart your system if prompted to do so to complete the repair process Please let us know how it goes. Thanks
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