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exile360

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Everything posted by exile360

  1. I just thought of something else. Have you tried typing your text into a separate editor like notepad then pasting the text into the Facebook editor? If so, does the same issue occur when the text contains a capital 'S'?
  2. I don't use Facebook or Chrome (though I do use SRWare Iron, which is also based on Chromium, just with the Google parts cut out) so I can't replicate it, however the Support and QA guys should have no trouble trying to reproduce it. You are correct that Malwarebytes shouldn't be intercepting your keystrokes (none of them in fact; it doesn't even support any keyboard shortcuts). We'll have to wait to hear back from a member of the staff, but in the meantime I'll also document this for the Product team to submit it for analysis. They can get the Devs to investigate it from their end assuming
  3. Yes, I knew what you were saying, however if that particular key command happened to be used as a keyboard shortcut for your browser or for Facebook, that might have explained why this issue was occurring so I was just being thorough. The fact that this happens whenever you enter that particular key combination is very odd so clearly there is something more going on here, and I'm just trying to figure out what that could be since obviously that particular combination shouldn't have anything to do with the browser extension and certainly should not be causing the behavior you describe, and sin
  4. By the way, I did find this page documenting all of the Chrome keyboard shortcuts as well as this page documenting various browser shortcuts for Facebook, however I found no reference to any SHIFT+S command (CTRL+S would be to save a file/document in most applications, however that obviously is not the key combination in question).
  5. The OP is simply referring to typing a capital 'S' in the post editor/text field on Facebook; it isn't a special command/shortcut or anything like that (though if there is some sort of shortcut/command in Chrome using those keys, that might at least partially explain the observed issue, however I searched and could find no reference to such a command and usually browsers use CTRL+<key> for their commands or ALT+<key> similar to most Windows applications).
  6. Greetings, I am sorry that you are having trouble with your license but we will do our best to assist you. Please wait a couple of hours and then attempt to activate your license once more to see if that works; sometimes the server needs time to reset after multiple failed activation attempts. If that fails to resolve the issue then please await a response from Malwarebytes Support to your ticket that you opened, they should respond soon though it may be a bit delayed given the recent US holiday and the weekend. A member of Support may respond here on the forums as well in orde
  7. By the way, while I don't have any privileged information, I suspect that perhaps the reason for the change is due to the fact that they have finally abandoned Windows XP as of version 3.5, so version 4 will be the first major release/version of Malwarebytes that doesn't support that operating system, and I suspect that this darker blue (which in my opinion is much more attractive than the paler blues they've used in the past) is being used because they no longer have to worry about the Malwarebytes tray icon blending in too much with the default Luna theme in Windows XP Home and Pro. If you
  8. I'm certain they intend to change the color for everything else as well (the main website, marketing materials, the forums etc.) once version 4 is released. The Malwarebytes Marketing department is very strict about consistency as well
  9. Greetings, I have not experienced this issue nor have I heard any other reports of any issues like this. I suspect there may be some other component specific to your system that may be involved in causing the sites/extension in question to crash when Exploit Protection is active. In order to try and determine what the exact cause might be and hopefully find a solution please do the following so that the team may analyze your configuration and try and replicate the issue for the Developers: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on t
  10. I'm sorry for the repeated issue you've encountered. I have reported these incidents to the Product team and hopefully they will be able to work with the Developers to resolve these kinds of issues permanently. Please let us know if there is anything else we might assist you with. Thanks edit: By the way, I requested that one of the forum admins move your replies to this thread over to your existing topic just to keep everything together for you.
  11. Great, thanks for letting us know I also wanted to inform you that I have made a note of this issue and I will be submitting a report to the Product team for review and analysis and hopefully the Developers will be able to prevent issues like this in the future. I suspect that perhaps a program update initiated by the default hourly scheduled update checks occurred right as the scheduled scan launched and interrupted the upgrade process due to the scan components being loaded for the scheduled scan which prevented files that were being installed by the scheduled update from being instal
  12. It looks like there was a program/component update to Malwarebytes and it probably just needs a reboot to replace any in-use files. If the system restart does not resolve the issue please let us know.
  13. Greetings, Malware is actually a classification of software that includes viruses and all other malicious software (the term 'malware' is actually a combination of the words 'malicious software'; you can learn more about what malware is and how it is defined by reviewing the Malwarebytes Glossary entry for the term Malware found here) and Malwarebytes is positioned as an antivirus replacement meaning you may use Malwarebytes alone if you wish to do so. You can find more details on this subject in this post. With that said, Malwarebytes, including version 4, is still designed to be c
  14. Greetings, Please attach your logs here to your next reply for analysis and we'll take a look at what is going on with your protection. Thanks
  15. I see; the images states that you have 1 device available to activate your license on so please try waiting about 1 hour and then try activating Malwarebytes with your license again to see if it works (sometimes failing to activate a license multiple times can cause an issue where the system needs time to reset itself before trying to activate the license again). If that doesn't correct the problem then please wait for Support to respond to the ticket you created and they will assist you further. Also, if you would like to update your My.Malwarebytes.com account to use a different em
  16. Greetings, I'm sorry that you experienced this issue. As you yourself noted, this is a very old thread, so it is extremely likely that whatever caused the issue on your system was different from what caused the OP's issue in this topic, but unfortunately error code 183 is a generic installer error code simply indicating that moving one of the files that was extracted from the installer to a temporary location where it is supposed to then be copied/installed to your program folder for the application you are installing failed for some reason (this is quite similar to a generic 'CreateFile
  17. Greetings, I'm sorry that your license isn't working properly, but we should be able to get the issue corrected for you. To start, please create an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license key (assuming you still have access to that email address). Instructions on how to sign up for an account can be found in this support article. If your license doesn't show up there, or if you had to use a different email address because you no longer have access to the original one then
  18. Greetings, The next time the block occurs, right-click on the Malwarebytes tray icon located in the notification area near your system clock and you should see an option there to exclude the most recently blocked site. If that does not correct the issue then you may try excluding the application from the Web Protection component in Malwarebytes by following the instructions under the Exclude an Application that Connects to the Internet section of this support article and selecting the main executable for your messenger application and none of its connections to any sites will be blocked.
  19. Excellent, I'm glad to hear it No, as far as I know they did nothing on their end, however sometimes this can happen where it might fail after trying to activate and not succeeding too many times where if you wait for a while and then try again, it ends up working. I'm glad that this was the case and that the product is activated and functional. I would still recommend signing up at My.Malwarebytes.com as mentioned above just in case you need to do anything in the future such as look up your license, deactivate the product on a device you no longer have access to (for instance, if
  20. Greetings, I'm sorry that you're license key isn't working properly, but we should be able to assist you in getting it activated and working correctly. Please do the following so that we may take a look at your current system configuration to try and determine why this issue is occurring: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Also, while we are investigating that, please go
  21. Greetings, Malwarebytes includes self-protection to defend itself against being terminated unexpectedly, so that is most likely the reason you encountered the issue. The only way to exit Malwarebytes is by right-clicking the Malwarebytes tray icon and selecting Quit Malwarebytes and clicking Yes if prompted by User Account Control. That said, if your school configured the software to prevent unauthorized access to Malwarebytes' protection settings then you likely will not be able to disable it and a member of your school's IT staff or whoever it is that is in charge of installing and ma
  22. No problem at all, and I will be sure to let you know if I hear any news regarding version 2020's compatibility, be it good news or bad news, just so that you will be aware and can make your decision on if/when to upgrade to 2020 in the future accordingly.
  23. I found more details in this article and Apple themselves reference the vulnerability which was reported to Apple by Morphisec Labs in their acknowledgements for their software updates here, here, and here. It doesn't appear to have a CV# at the moment, but that's likely due to the fact that it was reported more recently and has already been addressed in a patch. I don't know what the procedure is in situations like this, but I'm guessing they either will issue a CV later or they'll just put it to rest as it was fixed so quickly (though I don't know what the impact is on third party solu
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