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Everything posted by exile360

  1. Cool, well you definitely made a good choice in your CPU then. Those extra cores/threads definitely help when doing anything super thread intensive that deals with production (like video/audio production, rendering tasks etc.). Malwarebytes should serve you well. It's pretty light on resources and if you ever take the system offline to do any particularly intensive work and want to shut the protection down, it can be done in a matter of just a few clicks (unlike many modern AVs, which often don't let you turn them off completely without uninstalling them). I used to do a bit of video editing and since I wasn't surfing the net while doing so, I'd just disable my network connection then exit all my security software to free up as much of my system's resources as possible so being able to exit Malwarebytes from the tray and having it actually take all of its processes, services and drivers out of memory was very nice and once I was done I could just launch Malwarebytes again to turn everything back on then re-enable my connection and I was back in business to get back on the web.
  2. I think an in--product notification from the tray would be best, especially if there's a way to only trigger it on Windows 7 systems since those appear to be the only ones affected by this issue so far.
  3. Excellent, you should be fine then, but please do let us know if that license email doesn't show up within the next day or two. I definitely don't want you to end up having to go unprotected for any length of time; thankfully the 14 day trial is fully functional so you get all the same protection/features as the fully licensed/paid version while the trial is active so you aren't missing any key protection features. Nice system, I'm guessing you do some gaming As you can see from my signature, my system isn't quite as good (especially with regards to the graphics card), but at 1080p it isn't too bad and I can run pretty much everything at max settings without falling below 60FPS.
  4. Greetings, It sounds like perhaps the tray was trying to do something such as display a notification and something caused it to become unresponsive. Based on the image you posted it looks like there are a couple of alerts there (the red circle/number on the bell notification icon at the top right of the main UI/window). If you click on it you should see a brief summary of what those two alerts were about; most likely some kind of block event such as a malicious website being blocked. With regards to the tray being unresponsive, what happens if you restart your system, does it load properly in the tray then? Also, please check to make sure fast startup is disabled as this feature has been known to cause problems with Malwarebytes and other programs in Windows 10. You can find out more and find instructions on how to check and disable it here and here. If that didn't resolve the issue then please do the following so that we may take a closer look at what's going on with the system and your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested logs/ZIP file if the problem persists. Thanks
  5. OK, no problem. If it doesn't show up soon, go ahead and contact Support via the form I linked to above and they'll get it sorted out for you for sure, but hopefully it's just taking a bit to process and will arrive soon. In the meantime do you at least have the 14 day free trial running so that your system is protected?
  6. That's OK, just fill in the form (it uses a separate login/system from the forums here) and they will be able to contact you. You can also try creating a login at My.Malwarebytes.com to see if your license info shows up there. You can find more info on doing so in the following support articles: https://support.malwarebytes.com/docs/DOC-1032 https://support.malwarebytes.com/docs/DOC-1036 https://support.malwarebytes.com/docs/DOC-1264
  7. Excellent, I'm glad to hear it If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  8. Greetings and welcome Unfortunately I don't believe there is any way to tie older lifetime licenses to the new 'My Account' feature provided by Malwarebytes, at least as far as I know. That said, if you want to make absolutely certain then you may contact Malwarebytes Support directly via one of the options found on this page and they will know for certain. If there is anything else we might assist you with please let us know and we'll do our best to help. Thanks
  9. Greetings, If the scan is still going or hung up please cancel it and try running a Threat scan with Malwarebytes instead (the default scan type) as it is much quicker/shorter but still looks in all known locations where malware likes to hide and also checks all processes running in memory so any active infections should be detected by it without needing to run a full scan. Next, if it didn't detect anything or the problem still persists then please try running ADWCleaner. Scan with it and allow it to remove anything it detects then restart your computer if prompted to do so to complete the threat removal process. If the issue is still not resolved then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking the system for any infections and getting them cleaned up if any are present. Once that's done, if the malware removal specialists gives you the all clear that the system is not infected with anything but the system still isn't running properly then you may return here and we will continue to troubleshoot the issues. I just want to make sure you aren't infected first to be on the safe side.
  10. Greetings and welcome, To get the fastest response please contact Malwarebytes Support directly via the form found on this page as they have direct access to the licensing system and should be able to lookup your license information for you. In the meantime, please be sure to check your junk/spam folder(s) in your email to make sure that the license email wasn't moved there by your email provider by mistake. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  11. Greetings, I'm sorry that the software isn't working properly for you, but hopefully we'll be able to get it fixed up and working again. To start, please run the Support Tool again and this time click on the Start Repair button and follow the onscreen instructions, allowing it to restart your system if prompted. Once that's done, check to see if the software is now working properly with all protection components enabled. Please let us know how it goes and if you have any further questions or issues. Thanks
  12. Right here. As I reported some days ago, on my own system I was only able to replicate the freezing issue on 7 once I enabled Ransomware Protection. I hadn't discovered it previously because I normally keep Ransomware Protection disabled. After enabling it the freeze didn't occur until several hours afterwards while I was streaming a movie on Netflix. It was well into the movie when the issue occurred so I don't think any specific activity or process triggered it and it seems more like some kind of resource issue more than anything (similar to a memory leak where the module reaches some kind of upper limit and then hangs once it runs out of bandwidth, but that's just my hypothesis; I'm no developer/programmer). The first symptom was that the browser running Netflix became unresponsive to clicks (the video froze and I couldn't minimize or close it). I was able to launch other processes as well as Task Manager but could not terminate the process and eventually the system hung completely and not even the mouse would move at which point I had to force the system to power down by holding the power button. I have yet to have any issues with the Web Protection component, however ever since the Ransomware Protection component was first integrated into Malwarebytes 3 I have had performance issues with it, including the widely reported hang on shutdown and slow startup issues reported with past releases. I can try to replicate the freeze again, but I'd prefer not to since this is my only system which I use for work and everything and I'd hate to hose my OS by corrupting my registry because of forcing system shutdowns.
  13. Greetings, Yes, this is a known issue with Malwarebytes 3. It has an entirely new UI architecture based on QT and apparently this issue is a consequence of that new architecture. Hopefully it will be resolved in a future release though I have no ETA on when that might happen. I wish I could offer more assistance, but for the time being at least I know of no reliably way to eliminate this issue with Malwarebytes 3.
  14. I've been able to replicate the freeze with Ransomware Protection on my own Windows 7 system but haven't had a single freeze caused by Web Protection the entire time and I've been running build 508 since the day it was first released on my one and only system which is running Windows 7 x64, fully patched. I'm not playing any Blizzard games or any of the AV/security products known to conflict with the Web Protection module so that is no doubt a factor as well (and I keep Ransomware Protection disabled and have been pretty much since the feature was first integrated into Malwarebytes 3 which is why I hadn't discovered the freeze on my own system until recently when I tested it by turning it on and allowing it to run for a couple of days until it finally froze).
  15. Yeah, sorry I couldn't be more helpful. It's unfortunate that there's no way to just exclude a process as you can with some tools like firewalls etc. Malwarebytes implemented this functionality some time ago for the Web Protection component and it's proven to be very useful for cases where users are running peer-to-peer applications such as Bittorrent clients and some online games that connect to a wide range of IPs/servers.
  16. OK, thanks. Unfortunately this thread is full of users affected by both issues as all of the Windows 7 freeze issues got merged into a single discussion so separating it out for fixing the Ransomware Protection issue may prove problematic. In fact, I believe most of the recent reports came from users affected by the Ransomware Protection issue, not the Web Protection issue (and I also believe the latter is much more frequently a case of AV web filter conflicts than anything else, though this is not always the case).
  17. That's more difficult since much if not all of the content Malwarebytes uses/hosts/connects to comes from CDNs so the IPs and ranges can likely vary wildly (this also makes it much more difficult for the bad guys to target/block Malwarebytes' servers for updates etc.). I guess you could try pinging the listed addresses or use Wireshark to try and capture the IPs that way, but there's no guarantee that the IPs would always be consistent. For example, I believe the update servers Malwarebytes connects to will vary depending on your location as it tends to connect to the one closest/with the lowest ping from your current location to ensure updates come through as quickly and reliably as possible. I also believe that they use multiple CDNs, not just one, for hosting updates etc. so even the hosting providers can vary from one connection to another depending on the load etc.
  18. Greetings, You may find this support article to be helpful. It lists the sites that Malwarebytes needs to connect to. If that doesn't resolve the issue or if there is anything else we might assist you with please let us know. Thanks
  19. Hey Becky, thanks for the info. Have you guys figured out of the freezes caused by Ransomware Protection are connected at all to the freezes caused by Web Protection or are they two completely unrelated issues with similar symptoms?
  20. The issue with Malwarebytes seems to happen on affected systems regardless, but there do appear to be some situations where some configurations/software/hardware can trigger it more frequently/reliably, and I suspect Macrium may be one of those, at least in your case. Regardless, the freeze will still happen on both systems as long as that build of Malwarebytes is installed unless you determine which module is causing the freezes (Ransomware Protection or Web Protection) and disable it, or of course work around the issue altogether by using the previous version of Malwarebytes as you are now.
  21. Thanks, hopefully that will help. It may be that in your case the freezing was being caused by the Ransomware Protection component. That would fit with Macrium making it worse/more frequent etc. since, at least as I recall from what I know of Macrium Reflect, it performs a lot of filesystem activity in the background to monitor for changes to files/data for its incremental backups and these are precisely the types of operations that the Ransomware Protection module looks at in checking for ransomware activity (file access, creation, modification, deletion etc.). That's just my hypothesis, but it seems reasonable based on your description. Either way I'm sure this data will prove helpful so thank you again for providing it and hopefully we will see a fixed release of Malwarebytes soon.
  22. Thank you for the info/logs. If you wouldn't mind, could you also grab Support Tool logs from the system you rolled back? You don't have to reinstall the affected component package, but getting details/logs from both environments/systems could prove helpful in determining the cause for the Developers.
  23. A Good American Summary courtesy of IMDb.com: A Good American tells the story of the best code-breaker the USA ever had and how he and a small team within NSA created a surveillance tool that could pick up any electronic signal on earth, filter it for targets and render results in real-time while keeping the privacy as demanded by the US constitution. The tool was perfect - except for one thing: it was way too cheap. Therefor NSA leadership, who had fallen into the hands of industry, dumped it - three weeks prior to 9/11. In a secret test-run of the program against the pre-9/11-NSA database in early 2002 the program immediately found the terrorists. This is the story of former Technical director of NSA, Bill Binney, and a program called ThinThread. Netflix IMDb Wikipedia
  24. Sure, that's one way to address it assuming that doing so wouldn't result in the same formatting problem, but either way it would be up to IPS to implement the solution regardless.
  25. This is likely an issue for IPS, the provider of the forum software that we use here. I'll drop a line to the team about this so that they may report it to IPS. Hopefully they will be able to fix it in a future forum software release.
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