exile360

Excellent, I'm glad to hear it ! No worries, I'm just glad you were able to resolve the issue. If there's anything else we might be able to help with please let us know. Thanks

Greetings, I'm sorry that you're experiencing trouble with the software but we'll do our best to help. To begin, please go ahead and restart your system and this time do not start a scan with Malwarebytes yet. First, please do the following so that we may take a look at your installation and environment to figure out what might be causing the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks

Right, it was formerly known as the 'Flash' scan; a Premium-only feature.

Greetings, Please begin by signing up for an account at My.Malwarebytes.com by following the instructions in this support article. Once that is done, if your license key does not show up, try adding it as described in this support article. Once that is done, if you are still unable to reset your license's status, please contact Malwarebytes Support by filling out the information on this page to create a support ticket and they will be able to assist you further (we do not have access to the licensing system here on the forums). I hope this helps, and if there is anything else we might assist you with please let us know. Thanks

No, when scheduling a scan you have 3 options. The Custom scan would be the equivalent of a 'full' scan, depending on what you select for scanning:

You should find this helpful.

For Browser Guard you must click the Malwarebytes icon in your browser's toolbar or access the extension's settings in your browser and click the button composed of 3 vertical dots and the first option there will be Allow List; click that and you can add a site to MBG's allow list.

I don't believe there really is any way to 'check'. Files are locked or they are not, and the only way to find out is to actually attempt to replace them by installing the new versions, and at the end of that process, if anything was not replaced then a reboot is required. The best they can likely do is simply say that a reboot might be required, similar to how some Windows Updates say the same thing that a restart may be required preceding the updates.

By default, .info sites are blocked by Malwarebytes Browser Guard unless they have whitelisted it. I'll ask that this topic be moved to the appropriate area to get them to whitelist it.

Yes, that is correct, and specifically for PUP detections (Potentially Unwanted Programs) such as the ones listed in the image you posted, you might find the information on this page helpful. If there is anything else we can help you with please let us know. Thanks

Greetings, The option to allow custom blocks has been requested in the past for both Malwarebytes Browser Guard and Web Protection in Malwarebytes Premium, however the feature still does not exist. That said, I will pass on your feedback to the Product team for consideration. Thanks

Oh, OK. Sorry about that, I misunderstood what you meant when you said you had incoming rules about them in the firewall; you meant Steam etc. No problem, yes, Steam would be a likely culprit.

Did you find a rule for the blocked incoming IP though? I thought you said you found firewall rules for the IP being blocked.

Could be, I'm not sure. There's a rule in the firewall for that specific IP? If so, then I'd still be concerned about some kind of malware infection as such entries should not exist in your firewall.

Interesting, if the browser itself is contacting the suggested websites for caching or similar, then that could explain the blocks. Since the browser is actually attempting to connect to a blocked site, Malwarebytes blocks it as it should, assuming your assessment of the situation is accurate (makes perfect sense to me; modern browsers often try to cache sites they think you *might* want to connect to quite often in order to try and make the browser seem faster/snappier for loading pages).

That's excellent, I am glad I was able to help If there is anything else we can help with please let us know. Thanks

Probably not, because there is no way to know if the system is going to keep a process, driver or file locked against being replaced. Basically, if the system is still using one of the files, that file cannot be replaced until the system is restarted, but there is no way for the installer to know for certain whether or not that will occur (though they do try to make the application work so that it will be able to terminate from memory completely during upgrades; the OS just doesn't always cooperate unfortunately).

Greetings, Malwarebytes should not be blocking Windows Media Player unless it is detecting some kind of threat. Please do the following so that we may take a closer look at what is happening: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks

Greetings, Please try the following to see if it resolves the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you have any further problems. Thanks

Greetings, Malwarebytes always creates a backup copy of anything it removes in Quarantine. Items may be restored from Quarantine by accessing the Quarantine tab under the History section in Malwarebytes. Details on how to do so can be found in this support article. Items in quarantine cannot harm your computer so you may keep them there for as long as you wish in case you ever discover a false positive and need to restore an item. If you delete items from Quarantine then they cannot be recovered unless you have the item backed up elsewhere so I would definitely suggest not deleting items from Quarantine unless you need to. I hope this helps and if there is anything else we might assist you with please let us know. Thanks

Yes, unfortunately all it would take is a single driver or EXE being locked in memory/unable to terminate to make a reboot a requirement during an installation. That's usually the reason it ends up being required, and while I am certain they do try to avoid it, it's easy to see how those files could end up locked in memory like that. Usually the new versions don't require a restart, however like you, I too treat each one as though it will require a restart just because it does happen sometimes. I make installing such updates a part of my regular maintenance when I install Windows Updates and perform other maintenance activities which usually require system restarts to complete that way I get it all done and don't have to worry about it interrupting my work.

Greetings, Thank you for the feedback, it is appreciated. I will be sure to pass it on to the Product team for review. In my experience, updating any security application (antivirus, anti-malware, anti-spyware, firewall etc.) will typically require a system restart, usually because such applications have services and drivers that they keep loaded in memory for the protection they provide and replacing these files without a system restart can often be impossible because they are locked in memory/in-use by the system while running, so I would definitely advise treating any application update/new release version as though a reboot will be a requirement just as you have suggested you will do going forward. I know that the Developers have tried in the past to avoid requiring a system restart whenever possible, however just as I mentioned, it is often the case that such applications have components in memory that are not easy (or are even impossible) to replace without a system restart so treating them all as though they will require a restart is definitely the best course. Hopefully they will be able to provide clearer messaging going forward, and that hopefully they will be able to eventually reduce or completely eliminate the need to reboot, but I don't know if that's actually possible. Anyway, if you have any further feedback or suggestions please let us know. Thanks

If you disable Web Protection in Malwarebytes, does that eliminate the issue?

I'd suggest going ahead with the steps described by Porthos above to seek assistance in the malware removal area just to be safe.

Excellent, I'm glad we could help