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Everything posted by exile360

  1. Thank you for the clarification. Please try disabling fast startup as described here to see if that fixes the problem and let us know how it goes. Thanks
  2. Not exactly. I'll refer you to Wikipedia as well as Microsoft just for a couple of sources, but it's not really just the internet. It's more like 'remote computing' in that machines in remote locations belonging to the service provider (in this case, Malwarebytes) which are used to harness their computing horsepower, likely along with some proprietary software, databases etc. which are used to enhance the protection provided by the Malwarebytes product through communication with the software running on the user's machine so that when the software wants to take a look at something to determine if it might be malicious, it can not only leverage its locally stored databases, but also check the object against the databases which might be stored in the cloud which are likely generated more frequently, could potentially be substantially larger (since storage space is likely less of an issue), and can possibly use software tools which run on the remote machines/servers being used to provide the cloud capabilities which may aid in determining if the object is a threat. There are many other uses for cloud computing too, such as cloud gaming which has gained much more traction recently, with both Microsoft and Google throwing their hats into the ring along with Sony, NVIDIA and several others since, through cloud computing, a device without much graphics/computing horsepower can be used to play advanced 3D games in real-time by having the game run on the remote server (which has powerful multi-core CPUs and many powerful compute-heavy GPUs) so that only the inputs and a steam of the game's content via the web are provided to the user on the other end, allowing them to play games on a phone, tablet, television, laptop or any other such device that would normally only run on a high end PC or gaming console.
  3. I did a bit of research and located this article from Computerworld indicating that Netflix does indeed seek to block all VPNs and I also saw countless articles referring to the fact that Netflix blocks VPNs (often citing the issue I mentioned with possibly subverting their ability to display specific content to customers in their specific region). Since they are probably using the server's IP address to determine that it belongs to a VPN, they are likely changing what's displayed as a result via a filter/block list which they compile, likely through telemetry. It would be very easy for a site like Netflix to detect that numerous different accounts belonging to customers in different cities, states and even countries have connected using the same IP (one of the IP's belonging to the VPN provider, in this case, Malwarebytes) and so they likely then add that IP to their filter/block list. Unless a VPN provider can somehow show sites their customers visit different/somewhat unique IP addresses there is likely no way to avoid services like Netflix from creating and using such block lists. The entire process from detection to block list generation and implementation could all likely be automated, and it probably is considering how much money Netflix has to throw around and how long they've been dealing with VPNs and similar tools used to thwart their region blocking and differences in content served to each region.
  4. No idea then, unless it's just a matter of them detecting the VPN and modifying the displayed content because of it, likely to discourage the use of VPNs with their services.
  5. Greetings, I'm sorry that you're experiencing issues but we will help you to get fixed up. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  6. Greetings, Are you somehow terminating MBAMService manually, then putting the system to sleep which results in problems once the system is woken from sleep? If so, the solution should be to simply stop terminating MBAMService manually as it is not designed to be terminated in any way other than exiting Malwarebytes (which can be done by right-clicking the Malwarebytes tray icon and selecting Quit Malwarebytes). If you are not terminating MBAMService manually and are quitting Malwarebytes properly and the issue occurs then please test to see if disabling Web Protection corrects the problem when it occurs. If it does, then you are likely experiencing the same issues described in this thread and will have to either revert to an earlier version of Malwarebytes which does not cause this issue, or keep Web Protection disabled until a version of Malwarebytes is released containing a fix. Please let us know how it goes and provide additional details if the issue you are experiencing is different from the ones described above. Thanks
  7. By the way, you may also find the information on this page helpful as it provides an overview of many of the technologies and techniques used by Malwarebytes Premium.
  8. Greetings, It is my understanding that Malwarebytes already includes both Machine Learning as well as cloud capabilities since at least version 3.0 and they have only been expanded upon/enhanced since then. A member of the staff may correct me if I am wrong. That said, they are obviously still using many locally stored databases as well, which makes sense since losing connectivity to the web/cloud should not completely cripple the protection provided, at least it is my preference as it would otherwise be too easy for the bad guys to simply prevent Malwarebytes from connecting to the web/cloud servers etc. in order to render it much less effective (though increasingly, non-database/non-signature based protection layers have become much of what makes Malwarebytes effective these days).
  9. It likely has to do with either the region where the VPN's server is located, or those services are detecting the VPN's server(s) being used and deliberately disabling content (as VPNs are often used for connecting to such services from a different region to access different content).
  10. You can determine if the connection was incoming or outgoing via the reports which you may access by clicking on the notification or by navigating to the History tab manually as documented in this support article. Either way I suspect the blocks are coming from a PUP extension in your browser or an abuse of the push notification function in the browser as this is a common symptom of those issues. The information in this topic as well as this Malwarebytes Labs article may help if that is the case, otherwise I would suggest seeking the assistance of a malware removal specialist by following the instructions in this topic then creating a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  11. Thanks for pointing this out; I found the same on my own system using a lifetime license. I'll be sure to report this to the Product team.
  12. Excellent, thanks for letting us know
  13. Greetings, Please review the information in this topic and post the requested info in a new topic in the file FP area by clicking here and a member of Research will check the detections and get them corrected if they prove to be FPs. Thanks
  14. It appears to be working now, thanks
  15. Greetings, I believe there is a conflict with the Web Protection in Malwarebytes and the web filtering/protection feature in Bitdefender so one or the other needs to have that component disabled to prevent conflicts.
  16. Thanks, did you try disabling Windows Defender in any way? I ask because it shows one of Windows Defender's startup entries as being disabled (likely via MSConfig) and I believe Defender itself needs to be enabled for it to properly detect Malwarebytes' registration with the Security Center/Action Center so that it disables itself as it should.
  17. Greetings, Thanks for the suggestion, I will be sure to pass it on to the Product team for review. If you have any further suggestions please post them in this area. Thanks
  18. Please do the following so that we may see what is going on with your installation: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  19. Greetings, Thank you for the suggestion. As Porthos mentioned above, by default, shutting down in Windows 10 is not exactly actually shutting down. With that said, I like the idea of being able to shut the system down (whether that be the hybrid sleep state used by Windows 10 by default, or actually shutting down if fast startup is disabled) and will pass your suggestion on to the Product team for consideration. Additionally, should you have any further suggestions please post them in this area. Thanks
  20. If you register Malwarebytes in Windows Defender, Windows Defender will be disabled. It won't load its real-time protection and I don't believe it will perform its scheduled scans any more either.
  21. Greetings, Please see if the offline installer found here and if not, then please try installing Malwarebytes on your C:\ drive rather than D:\. If the problems still continue then please do the following: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes. Thanks
  22. Blocked as a suspicious download; it's the driver for a mouse sold on Amazon: http://zelotes.cn/en/ajax/ajaxdownloads.ashx?id=70&vid=4
  23. Greetings, Yes, Malwarebytes alone is sufficient protection, however you may always re-enable Windows Defender if you wish as it is fully compatible with Malwarebytes. As for the high CPU usage, it could be due to Windows Defender's scheduled scans. You can disable scheduled scanning in Defender and see if that helps.
  24. I personally recommend using instead of for performance, at least when I was still using the HOSTS file for blocking. You may also find this article to be helpful; it details blocking sites using the built in Windows Defender Firewall in much the same manner (which incidentally would block at the same level as Web Protection in Malwarebytes since the Windows Firewall and Web Protection both use the same WFP framework/APIs).
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