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Everything posted by exile360

  1. Thanks for the status update. I will be sure to report your experience to the Product team.
  2. Greetings, To move your license from one device to another you should first deactivate your license key on the existing device as described in this support article then you may activate the software on your new device. I would also suggest signing up for an account at My.Malwarebytes.com if you haven't done so already. Instructions on doing so can be found in this support article. Once you're signed up you will be able to manage your Malwarebytes product licenses from any computer using a web browser and you'll be able to see the status of each license and the device(s) they are active on. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  3. I miss Clippy. He was a good friend and brought me great amusement when I was younger. Apparently I'm not alone in that:
  4. Greetings, I believe they 'hid' them by putting them in the advanced scanners menu because the default Threat Scan has always been the recommended and default scan type, especially for 'casual users' as you say, since the Threat Scan is engineered to look in all of the places that threats are known to hide/install themselves (including checking all loading points/startup locations as well as all active processes and threads in memory, which means that even if a threat were running from a non-default location, it would still be detected). The Malwarebytes Research team can change where the default scan checks at any time through database updates (not requiring a full program/build update or new product release) so the default scan is dynamic and can be adapted to target any new threats' locations that might be used in the future. In fact, at one time Malwarebytes actually considered removing the custom/full scan feature completely because they saw no need for it, again, because the default Threat Scan already looks in all locations where malware likes to hide. The only reason they left it in was for the occasional advanced users that like to use the custom scan feature. This is also why they don't have the option front and center and instead feature just the default Threat Scan prominently in the main UI. As for the Hyper Scan/Flash Scan (now known as the 'Quick Scan'), it was always designed to be a very brief check of system loading points/startup locations and running processes in memory to quickly determine if the system is currently under attack by any active threats. If anything is detected by this scan, it is recommended to perform a Threat Scan (the default scan type) to ensure no additional threats are present.
  5. Greetings, According to your logs you are also running Avast Antivirus. Please exclude the items listed in this support article from Avast's real-time protection to see if that helps. Please let us know how it goes and if the issue is now resolved or not. Thanks
  6. Yep, I saw this. It looks like it could be a robust solution for long term data storage, though I'm guessing that by the time the technology is refined they will likely come up with even more robust materials and methods to use, but either way it looks promising.
  7. I'm guessing that folder is a known install location created by adware which would be why it is detecting it. That said, it likely would be a good idea to check the folder and see if anything is contained in it (I'm guessing not since ADWCleaner isn't showing any traces/files being detected within the folder). It may just be left over from something that was installed on the system but has since been removed.
  8. Good choice, Avira is typically among the top AVs (as is Kaspersky along with a handful of others) so that combination should work well. A member of the Malwarebytes staff should update this thread once a fix has been released to notify everyone.
  9. Greetings, What Porthos says above is accurate. This function does not currently exist, however if any threats try to execute from a flash drive attached to the system it should be detected and quarantined by Malwarebytes' Premium's real-time protection. With that said, this feature has been requested and I will let the Product Team know that you would like to have this functionality so that they might consider adding it in a future Malwarebytes release.
  10. Greetings, If the program you saw before reinstalling Windows was called Luke Filewalker then it most likely belongs to Avira Antivirus. With that said, it sounds like you are still having trouble with your system and may have some kind of infection causing problems. Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any remaining threats and guide you in getting the system cleaned up. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  11. Excellent, I'm glad you were able to get them working together. Yes, the issue with Kaspersky only showed up in their most recent update, build 'e' of the 2020 version, however Malwarebytes' and Kaspersky's developers are working on the issue to find a solution.
  12. Greetings, You may either contact Malwarebytes Support to retrieve your license key, or create an account at My.Malwarebytes.com using the same email address you used when you purchased your license key by following the instructions in this support article. If you need to contact Malwarebytes Support, please fill out the form on the bottom of this page and they will assist you in looking up your license key. You can download the latest version of Malwarebytes from here and you may also refer to the Malwarebytes 4 user guide here for your reference. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  13. Greetings, Why would you want to do that? I ask because it is pretty standard for tools of this type to display the number of blocked items on a given page the way that Malwarebytes does; in fact, here is an image from my own browser illustrating my point: As you can see, Malwarebytes is not alone. At least 3 of my other browser extensions display a number for the blocked items on each website I visit, and as far as I can tell, only one of them has an option to disable this function. That said, I will request that the Developers add this option, however it would be best if I could give them a reason so if you could explain why you desire this feature that would be most helpful. Thanks
  14. Excellent, we're glad that you were able to resolve the issue. If there is anything else we might assist you with please let us know. Thanks
  15. Greetings, I assume this is what you're referring to where it cuts off text?: Thanks, I'll be sure to report this to the Product team.
  16. Greetings, I am a Windows user so I do not know all of the details and inner working of the application, however I suspect it likely does still display a notification/alert status whenever the program's detection signatures are out of date. You might also be able to find answers to some of your questions in the Malwarebytes for Mac v4 user guide located here. In the meantime, hopefully a member of the Mac Support team will be able to provide more definitive answers to your questions, but I hope that I have been able to help in some way.
  17. Greetings, I'm not certain if this helps or not as I am a Windows user, however the guide for Malwarebytes for Mac v4 indicates that there is an option to change the icon to black and white, however I don't know if that is what you were referring to or not. You may see what I am referring to in this page of the guide. The table of contents for the guide can be found here. In the meantime, I have made a note of your feedback and will be sure to pass it on to the Product team for review and consideration. A member of Support should respond here to provide a more qualified answer than the one I provided since I am a Windows user, however I hope this helps.
  18. Greetings, There are actually 3 settings for controlling rootkit scanning, and if you don't enable the right one for the scan being run, rootkit scanning will not be enabled for that scan. First, for Threat Scans that are run manually (not through the scheduler), you need to go to settings under the Security tab and enable the option Scan for rootkits under Scan options. Next, for Custom Scans that you perform manually you need to enable the option to scan for rootkits by checking the box next to Scan for rootkits in the Configure Custom Scan page. And finally, for scheduled scans, you need to edit your scheduled scan and click the Advanced link on the right side of the edit page for your scheduled scan and check the box next to Scan for rootkits. I hope that helps to clarify things. You may also refer to the full Malwarebytes 4 user guide located here for more details about using Malwarebytes and its various features. If that does not resolve the issue, then please make sure that fast startup is disabled if you are using Windows 10 as it may cause issues with Malwarebytes. You can learn more and find instructions on how to disable it here as well as here. If this does not resolve the issue then please do the following so that we may check to see what might be going on with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and whether or not the issue is resolved. Thanks
  19. Excellent, I'm glad that it's working now. It was probably just a hiccup loading the driver, but please let us know if it happens again. Thanks
  20. Greetings, Please try restarting the system and then trying the scan again to see if it is able to complete. It is possible that it got hung up updating or loading one of its drivers for some reason. If that fails to resolve it then please do the following so that we may analyze your installation to try and determine the cause of the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary, please provide the requested ZIP archive. Thanks
  21. Additionally, verifying and rebuilding the WMI Repository may correct the issue (it is a known fix for obsolete entries and inaccurate data in Security Center/Action Center). The following articles provide further details: https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMIDiag-2-2-is-here/ba-p/375642 https://success.solarwindsmsp.com/kb/solarwinds_n-central/Re-sync-or-rebuild-the-WMI-Repository https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMI-Rebuilding-the-WMI-Repository/ba-p/373846 NOTE: while I have verified these functions in Windows Vista and Windows 7, I do not know for certain that they work the same in Windows 10, so please follow the advice from AdvancedSetup if he believes this method should not be used.
  22. A member of Support will likely respond to all related threads (including this one) once the issue has been resolved to let all affected users know that it has been fixed, and when that happens you should receive an email notification from the forums.
  23. Excellent, I'm glad you were able to get it up and running, and thanks for the feedback, it is appreciated, and if you need any assistance with the new features and new UI please don't hesitate to ask You can also find the full Malwarebytes 4 user guide here. It details the UI, settings and functions of the new version in full detail.
  24. If you are having issues with your system and suspect that you might be infected, then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any remaining threats which may end up also resolving the various issues you are experiencing with your system assuming an infection is the cause. If you do decide to seek help there, please only work with them for the time being and don't make any further changes to the system until they are able to take a look and advise you on what steps to take next. Regarding Windows 10, I definitely feel your pain. I plan on sticking with 7 myself and likely eventually migrating to Linux down the road also once 7 is no longer a viable option.
  25. You're welcome, and if you need help in configuring anything or getting things set up please let us know and we will gladly assist.
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