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Everything posted by exile360

  1. If the system where Malwarebytes is installed is detected as a business environment then the product will behave this way in free mode, not allowing remediation of threats. I don't know what criteria are used for determining if a system is a business device, however if it is a home system and the above instructions do not work then a member of the staff may need to advise on what to do to troubleshoot the issue.
  2. Greetings, If you have fast startup enabled in Windows and are relying on your normal system shutdown at the end of the day and powering the system back up in the morning when you awake to handle the restart required by the Malwarebytes update, it is very likely that the system has not yet actually been restarted. This is because fast startup places the system in a hybrid sleep type state rather than fully shutting it down when you power the system off. This means that when you start it up again, you aren't actually starting with a fresh boot of the OS, but actually more like waking the system from hibernation or sleep. To perform an actual restart when fast startup is enabled you must use the restart option in the START menu in Windows (not shut down) and allow the system to restart and that should resolve it. To prevent this in the future, and to eliminate the hybrid sleep state, disable fast startup in Windows as described here and here. Please let us know how it goes, and if the issue is still unresolved please do the following so that we may take a closer look and advise: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  3. Greetings, Please see if the information located in this support article as well as this support article are helpful at all. If you still have trouble then please proceed with creating a new support ticket as indicated by Porthos above and Malwarebytes Support will assist you directly via email. I hope this helps. Thanks
  4. No, I hadn't noticed. I generally let Malwarebytes update itself automatically so I don't really notice most of the time when the databases have been updated.
  5. Greetings, Yes, it does. Defender will automatically re-enable when Malwarebytes is in free mode, and of course you may toggle the setting manually in Malwarebytes, however we do have many users who use the two programs together to protect their systems so that is an option for you as well if you wish, though it is not a requirement of course.
  6. Greetings, Please sign up for an account at My.Malwarebytes.com as detailed in this support article using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that email account) and it should display any license keys associated with that email address. If that does not resolve the issue then please contact Malwarebytes Support directly via the form on this page and they will assist you further as we do not have access to customer licenses here on the forums but Support does. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  7. Greetings, The jump you're seeing is most likely due to the registry portion of the scan which checks many items very quickly (since the registry is nothing more than a large database technically). Malwarebytes counts each registry key/value/data entry that it checks as an individual object the same way it does for individual files and processes since it detects registry items in addition to the other components of an infection or PUP. I hope that clears things up and if there is anything else we might help you with please let us know. Thanks
  8. It's only partially portable; it still has to load a driver, right?
  9. Greetings, Please try disabling fast startup as instructed here and then restart the system and see if Malwarebytes now works properly. Please let us know how it goes. Thanks
  10. It definitely sounds like the same issue being reported by others. Disabling Web Protection or reverting to an earlier version of Malwarebytes which is unaffected by this issue are possible workarounds until it has been resolved in a new release. Once the issue is fixed a member of the staff will respond to threads here on the forums involving this issue to notify affected users of the fix, advising them to update to the new build including the fix once it has been released. I do not know if they will create a pinned topic specific to this issue, though I doubt it as typically they include information in the release notes and advise affected users by replying to them directly via their threads and most releases include fixes for more than a single issue so creating a pinned topic for each would get cluttered and confusing, at least in my opinion.
  11. Greetings, The Web Protection component in Malwarebytes relies on the same WFP API's as the built in Windows Firewall so they reside at the same level of the network stack. This is likely the reason you're still seeing the block notifications. If you are behind a hardware firewall such as a router or switch which includes a firewall then you can block the site that way to avoid the alerts. That said, it is also possible that the block is a false positive and if you believe this to be the case then please refer to the information in this topic as well as this topic, then create a new topic in the Website Blocking FP area by clicking here and a member of the Research team will analyze the site and remove it from the block database if it proves to be an FP. I hope this helps and if there is anything else we might assist with please let us know. Thanks
  12. Greetings, Staff members respond to the threads about an issue to alert the customers when an issue is fixed in addition to it being documented in the release notes for the product. With that said, I am not aware of any issue specific to Windows 10 build 2004 (I'm running build 2004 with Malwarebytes just fine on my own system as I type this), however if you are referring to the web traffic/browser slowdown issue affecting multiple users, it is actively being worked on by the Developers and a member of the Support team will respond to threads about that issue to inform the users once it has been fixed. I hope this helps, and if there is anything else we might be of assistance with please let us know. Thanks
  13. Note the path: C:\WINDOWS\SYSTEM32\HOSTS; no HOSTS file should exist there (assuming it isn't a folder named 'HOSTS', which I don't believe it is, but I'm not sure). The path for the actual HOSTS file is C:\Windows\System32\drivers\etc\HOSTS
  14. Greetings, I've already asked the moderators to move your thread to the appropriate area, however with it being the weekend very few employees are working on the forums right now. The detection appears to be a false positive. Please report it to Malwarebytes Research by reviewing the information in this topic then creating a new topic as indicated in the file detections FP area by clicking here and a member of Research will check the file and get it whitelisted if it is indeed a false positive. Please let us know if there is anything else we might help with. Thanks
  15. Greetings, Please refer to the instructions at the bottom of this Malwarebytes Labs article as it should help eliminate the push notification detections; the others may be removed by emptying your recycle bin, however to ensure the system is clean please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  16. Greetings, I'm sorry for your issues, but we will help you get the system cleaned up. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  17. Greetings, I believe this may be due to a known issue if you try opening the Malwarebytes UI too early after installation. Please try performing another clean install via the Support Tool as described above, then after Malwarebytes is reinstalled, wait and let things settle down prior to attempting to launch the UI and perhaps even restart the system afterwards then test to make sure it now opens properly. Please let us know how it goes. Thanks
  18. You're welcome, we're glad to help I thank you as well for providing the solution Porthos
  19. Excellent, and if there's anything else we can help with please let us know. Thanks
  20. Thanks Porthos, I wasn't certain if that applied to this particular issue or not. @re11ding, please install the version linked by Porthos above and you should be able to keep all protection enabled, then upgrade once this issue has been resolved. A member of the staff will likely respond to this thread to notify you once the problem has been fixed, otherwise keep an eye on the forums here for news in the pinned topics about new versions and see the posted release notes to see if the issue has been addressed so that you may upgrade to the latest version.
  21. Greetings, The Delete on Reboot (DOR) driver used by Malwarebytes runs very early in the boot cycle, long before most elements of the OS load. That said, I would suggest seeking the assistance of a malware removal specialist as advised by Porthos above in case your system is infected.
  22. Do you have a link to the working version without this issue? If so, would you please post it? Thanks
  23. Ah, I see. I saw you'd mentioned it as possibly being the cause and didn't notice it was off already in the logs. It likely is due to Web Protection then, at least that seems most likely to me. Please chime in if you have any other ideas.
  24. Yeah, if there's a way to configure a specific process/browser, or better yet, specific sites to not use the VPN, that would be very handy for issues like this. There likely is some means of accomplishing it, however I'm not familiar enough with the use of VPNs to know what that might be.
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