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exile360

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Everything posted by exile360

  1. Greetings, Yes, Malwarebytes Browser Guard blocks items that the Web Protection component in Malwarebytes Premium does not as it is able to use behavior based blocking to detect/block things like tech support scams and some other types of malicious sites and it also blocks ads, trackers (to protect privacy), as well as clickbait links/sites; items which the Web Protection component in Malwarebytes Premium does not block so you benefit from using both together.
  2. It checks any process that tries to enter memory, including anything that is downloaded and run as an email attachment. If you tried to click a link in an email and it is in the Malwarebytes Web Protection block list then it will be blocked and you won't be able to visit the malicious link.
  3. If you believe your system is infected then please follow the instructions in this topic and create a new topic in the malware removal area by clicking here and one of our malware removal specialists will help you to check and clean your system of any infections. We do not work on infected systems in this area of the forums so please follow the instructions to post your logs in a new topic in the malware removal area and you will get the help you need. Thanks
  4. Please open Malwarebytes and navigate to Settings>Protection and disable the option for self-protection to see if that makes any different. It is possible that in your specific case, the self-protection driver is the root cause of the issue.
  5. I will do my best to keep an eye on it, but since I just help out on the forums here I won't have access to any direct QA testing data or internal information so I'll flag a member of the Support team to check this thread and hopefully they'll be able to follow the progress on the situation and keep us all informed with any updates. @LiquidTension would you please investigate the Kaspersky compatibility issue with their latest release (the 2020 version which claims Malwarebytes is incompatible) and let us know if/when the issue is resolved? I know we've dealt with this issue in the past through QA validation and passing the test data on to Kaspersky to have them remove Malwarebytes from the incompatible software list so that the two programs may be used together so I am hopeful that you guys will be able to do the same with this release.
  6. Greetings, For anyone having this or any other malware related issue, please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. I do not know if there will be any way to retrieve your files, however they should at least be able to eliminate the ransomware that encrypted them along with any other malware that may be part of the infection. Good luck, and I hope that you are all able to somehow get your files back, however either way please consider keeping regular backups of your data in the future on a separate/external drive that you do not leave connected to your system (otherwise it does you no good as it would then be compromised/infected just as easily as the files on the drive in your system) if you are not doing so already.
  7. Interesting, that sounds like the exact same issue I reported here and I don't even have build 1903 installed yet (Windows Update keeps saying my system isn't ready yet for whatever reason; I'm guessing because it has some hardware component that is known to have issues with the update). No idea what is causing it or how to fix it but I don't use 10 frequently enough for it to really matter anyway I suppose.
  8. Yes, it always updates before every scan, whether it is a manual or scheduled scan (assuming it can connect to the internet to download them of course, but that goes for any update checks obviously). Yes, agreed. No matter what functionality is or isn't added with regards to updating, I would really like to see basic information like the date/time and type of the last scan along with the date/time that signatures were last installed/updated (I don't really care so much about the last time it 'checked' for updates as much as the last time it actually downloaded and installed them because this information is much more meaningful and useful to me as it gives me a sense of the relative age of the actual signatures themselves because an update check can fail and it is possible that the last time it checked for updates that there were no new signatures/definitions to download and I care about what signatures are installed more so than the background activities of the application and I suspect most users feel the same).
  9. Greetings, Would each of you please try disabling each individual protection component of Malwarebytes one at a time to test and try to determine if this issue is being caused by any one component? To do so, first verify that the issue is still occurring (i.e. replicate the freezing behavior) then right-click the Malwarebytes tray icon and click on Web Protection: On and click Yes to the User Account Control prompt then wait about 30 seconds to 1 minute and see if the issue still occurs. If it does still occur, then re-enable Web Protection and wait another 30 seconds to 1 minute to allow things to settle down from reloading Web Protection and then disable Exploit Protection and test again. If the issue still occurs then re-enable Exploit Protection and move on to disabling Malware Protection and then Ransomware Protection if disabling Malware Protection had no effect. Let us know how it goes and if disabling any specific component of protection resolved the issue. Thanks
  10. Hey guys, Please do the following and hopefully it will help the Developers to figure out what's causing this: Create a Process Monitor Log: Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created and type MB3 Log in the File name: box and click Save Exit Process Monitor and open it again so that it starts creating the logs Open Malwarebytes and perform a scan or have the scheduled scan kick off now (if replicating the hang from a scheduled scan, try to launch Process Monitor shortly before or just after the scan begins so that it is sure to capture prior to and during the hang/freeze). Once it freezes or locks up, let it run for a bit longer then terminate the scan if you are able to Close Process Monitor Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Please attach the Logs.zip file you just created to your next reply, or if it is too large, please upload it to WeTransfer using the 'Send as link' option and provide us with the link to the file Thanks
  11. Not necessarily. The branding for Malwarebytes itself as a company changed, and that's why the old wallpapers were removed. The icons/logos for everything from the website to the forums and all marketing materials was changed, including the icon for the Malwarebytes application, but if v4 continues to use the same icon/logo/branding, which so far it appears it will, then there should be no need to remove the existing wallpapers, and in fact, at least so far, the branding and design in the v4 UI actually match the wallpapers even better than v3 did given the presence of Zero (the robot) etc.
  12. I'm just wondering about the use case here. I hear you guys with regards to wanting the ability to check for updates in the homepage/dashboard of the main UI, but I'm wondering why? Not that it is necessarily a bad idea (it's fairly standard practice throughout the industry so I see nothing wrong with it), but just that the way that Malwarebytes works, it generally becomes unnecessary and/or excessive in most scenarios, at least in my opinion. I say this for two reasons. First, any time any kind of scan is initiated, be it a scheduled/automated scan or a manual scan launched by the user of any kind (including a right-click context menu scan of a file or folder using the Windows Explorer shell extension 'Scan with Malwarebytes' function) Malwarebytes always checks for database/signature updates and downloads them first to ensure that it is using the most up to date definitions for any scan that is run. Second, at least by default, the protection keeps signatures up to date automatically by checking for updates every hour and this interval can be changed in settings to have it check for updates even more frequently if desired (currently allowing for a frequency as often as every 15 minutes). So I guess my question is, what is the use case for having a manual update function and what purpose would it serve in light of the fact that A) a scan is always preceded by a check for updates, and B) by default, updates are checked for and downloaded automatically at least once every hour (and up to 4 times every hour depending on how the user configures it in settings)? Again, I'm not necessarily against the idea, however I am having trouble determining the need for it I guess and I think it might help a lot in understanding the need that you're trying to meet in requesting this feature. That said, they probably will allow for such a function in the final UI, especially if many users request it, but I am certain that it would help inform if and how they implement such a feature if the use case/need for this was explained.
  13. You're welcome, I'm glad to be of service
  14. exile360

    Cpu Z?

    Yes, CPU-Z shows some extensive detailed info about RAM/memory, including not only the vendor, but also the speeds/JDEC configurations available (very useful for RAM tuning/overclocking) and even displays the actual DRAM/chip manufacturer which is critical for knowing just how 'good' your RAM is and likely it is to be capable of running with tighter timings at higher speeds (Samsung vs Micron for example). Speccy is quite useful for gathering general system hardware info/details and I actually use both CPU-Z and Speccy (as well as other tools like GPU-Z, HWINFO among others) and it's great for what it is, but there are quite a number of details that it does not provide. There are multiple tools out their for various uses and I have a bunch of them because no one utility covers everything.
  15. Some of the notifications in Malwarebytes cannot be disabled. This is particularly true for any critical alerts that indicate possible infection where action on the part of the user may be required in order to deal with the detected threat/issue. I am glad you were able to figure out the root cause of the alerts. Eliminating the remnants of your old AV should correct the problem, but please let us know if it does not and we should be able to help in finding and removing any leftovers.
  16. Why would VS need to become the debugger for any third party software (like ADWCleaner)? My guess is that any Malwarebytes tool that has its default debugger changed will break/not allow it, likely due to the fact that some malware is known to use the debugger entry to block or modify how security applications execute in order to evade detection. I'm no developer so I could be wrong on why this is happening, so I leave it to the actual Developers to address, however my personal thought is that if you can avoid changing the debugger for critical applications, especially security applications, then you should do so if possible. I don't see how not being the debugger for ADWCleaner would harm VS 2017 in any way unless in my ignorance of programming I'm simply not understanding the issue completely (again, I'm no developer so I really have no idea).
  17. I guess not. It seems some of the features in the new version (known as Malwarebytes Browser Guard) are incompatible with Linux and Android OS according to recent reports from users. It is likely that whenever the issue is corrected for one operating system that it will be corrected for all of them since Android is based on Linux.
  18. Greetings, It is very abnormal to see frequent notifications from Exploit Protection. I would strongly advise getting your system checked for any possible malware infections just to make certain that your system has not been compromised. Please read and follow the instructions in this topic and then create a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing your system of any threats as soon as one is available. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  19. I would just add that yes, the forums are separate from the My.Malwarebytes.com subscription/license management system. The forums operate through the forum software provided by IPS and is not connected with any other systems or accounts. This is a result of the separate systems, however it is also beneficial from a security perspective since, if any one system were ever compromised, it would not automatically compromise all the others. It's actually a very good idea to use different strong passwords for every website/account that you have in order to protect yourself against any potential future data breaches or leaks.
  20. Just to add, a license that old would be a lifetime license, meaning it will never expire once activated as long as it can be proven valid. It should be valid for protecting a single device with a single instance of the software for life and can be deactivated on one device and moved to another if, for example, you eventually purchase a new computer and want to move your lifetime license to the new device.
  21. Excellent, I'm glad I could help. Please let us know how it goes and if you have any issues. Any details you can provide would help the Malwarebytes Developers to ensure future compatibility if there actually are any issues. Thanks
  22. Greetings, There actually is a new version of Malwarebytes currently in development, however it is still quite a ways out as it is in the early beta phase of testing and is planned to be a major release with many changes and enhancements, including an entirely new UI, however in the meantime it is quite likely that there will be one or more minor updates to the current version of Malwarebytes 3.x, one of which may certainly address this issue. With that said, having first-hand experience as a former Malwarebytes employee who had the responsibility of sending our builds to Kaspersky with each release for whitelisting, I suspect that either they have changed their policy with regards to Malwarebytes for some reason (long ago they did the same thing they are doing now until we proved to them through validated testing that our products were completely compatible with one another in real-time after which they stopped removing our product or detecting it/listing it as incompatible), or a recent change in Kaspersky's latest release has broken that compatibility. My guess is that they simply haven't tested it fully yet alongside our product and are simply playing it safe since they have no doubt made changes to their protection and scanning components with this new major version release and so they will probably back off of detecting Malwarebytes as incompatible once the Malwarebytes team works with them to validate that the two can work together on the same system without conflicts or at least do so once any existing conflicts have been resolved (assuming there actually are any; again, I doubt it and I believe they are just playing it safe as this has long been their policy to detect all third party security applications as incompatible, including ones that don't even include any real-time protection components just to avoid any potential technical support issues with unsupported software configurations). Anyway, I have already made the Product team aware of this issue, so hopefully we will see a resolution to the situation soon.
  23. Apparently it is an HP x360, at least according to Porthos above based on his analysis of the image of the screen posted by the user which would mean that it is either a 15.6" or 13" laptop, and since I doubt they make a 13" version with a 4K screen, I'm guessing it is most likely a 15.6" laptop which is definitely pretty small, and I can understand why a person would need to crank up the DPI/scaling settings to be able to read text properly on such a small display with so many pixels/such a high resolution.
  24. While the scans definitely should not hang, the Threat scan is generally sufficient since the Research team can change the locations where it looks at any time via database updates, and they are always adding new locations to check whenever they discover new malware using those locations. The primary reason though is simply due to the fact that, even though the Threat scan does not check all locations, it does check all major loading points/startups as well as all active processes and threads running in memory, so if the system is infected with any threat that is actually active, the Threat scan should detect it no matter where it might be running from. With that said, if there is a particular location on a separate partition or drive or an odd folder/location where you regularly store items that may be risky such as your downloads, you can always create a custom scan to check that location to make sure you haven't downloaded anything malicious. You can also use the option in Windows Explorer to right-click on any file or folder and select Scan with Malwarebytes to check any locations and files you like.
  25. You're very welcome If there is anything else we might assist you with please let us know. Thanks
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