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exile360

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Everything posted by exile360

  1. I don't think it did in v3, though I really didn't look at it too often honestly. I do remember that there were several items that would only show up once the log was exported, and others that were hidden within the advanced/detailed view.
  2. The issue is that Bittorrent, like all P2P applications, uses a wide array of IP addresses for downloading content which includes IPs shared by actual malicious sites, so when a server is included in Malwarebytes' Web Protection block list it gets blocked no matter what application is communicating with it. How you deal with that is up to you, and we've given you multiple options on how to do so, but unfortunately there is no way for Malwarebytes to know whether or not a specific connection to a known malicious server is benign or not.
  3. I could not find any specific announcements or documentation about it, but it is possible that based on feedback they decided to remove the prompt to enter an email address.
  4. It's normal for it not to show it in the UI, however if you export the scan log or copy it to the clipboard and paste it then it should show the following: -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect
  5. You're welcome, and if you need any more help with your system or your friend's computer just let us know. Thanks
  6. Greetings, Thank you for reporting this issue. I do not know if Waterfox Classic is officially supported by Malwarebytes Browser Guard or not, but I will report this issue to the Product team for review regardless so hopefully they will address it in a future update. If there is anything else we might assist you with please let us know. Thanks
  7. Yes, I was going to suggest excluding it from Web Protection if it was a P2P application. To do so, please exclude the main executable for your Bittorrent client using the method described under the Allow an application to connect to the Internet found in this support article and that will stop your Bittorrent app from being blocked by Malwarebytes while still retaining full protection for all other applications and system components.
  8. Greetings, Please try disabling Norton temporarily to see if you are then able to install the new version of Malwarebytes. If that works, then once Malwarebytes is installed please exclude the items listed in this support article from Norton's real-time protection components to help prevent any further issues then re-enable Norton's protection. Please let us know how it goes and if the issue is now resolved or not. Thanks
  9. Just out of curiosity, which notifications are you trying to disable? For example, are you seeing frequent web blocks while using a P2P application such as Skype or a Bittorrent client, or is it something else? I ask because there may be other ways of eliminating the notifications if they have a particular cause without necessarily disabling all notifications.
  10. Is it version 4, or is it still version 3 that started up after the long reboot?
  11. Sure, I'm just trying to rule some things out. We have seen some issues with Avast in the past, though nothing for quite a while. Still, it might be worth a shot just to check as it may be a combination of things causing it, and a fresh install of Avast might actually correct it if it is related (like if one of Avast's drivers or other components isn't up to date for any reason). I also noticed CryptoPrevent is installed. It's possible that its background monitoring/service might be slowing things down during scans, or a combination of it along with Avast and/or some other software running in the background (GlassWire, Macrium Reflect, SUPERAntiSpyware etc.) so that's another possibility. Another possibility that we should rule out is that there might be some kind of malware on the system causing the issue. I noticed a lot of policy restrictions for various file extensions and programs in your logs and unless you created them or know what software did, the system should definitely be checked for threats. To have one of our malware removal specialists check the system to ensure it's clean please follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will analyze the logs and let you know if anything malicious or suspicious is present on the system and advise you on how to remove it if found.
  12. Alright, just to rule it out completely please try removing Avast from the system, restarting, then reinstalling Malwarebytes and trying to run a scan to see if it works properly. Please use the Avast uninstall tool found here.
  13. This is the same issue I and several others encountered when trying to upgrade. It occurs because the Malwarebytes service remains running after launching the installer for the new version and automatically prompts to install the new version again even though the installer was already launched previously. In some cases this results in an endless loop of trying to install the new build, it being interrupted by the service from v3 causing the new version to fail to install, rebooting and the cycle starting all over again. If this occurs, removing version 3 from the system and then installing version 4 fresh should resolve it. Just uninstall v3 from the control panel, reboot the system, then download and install version 4 from here.
  14. That is unfortunate, but understandable since your clients obviously cannot use systems that are unstable. That said, this issue did not occur until an update (patch 'e') to Kaspersky's products was released, so it was nothing that Malwarebytes' Developers did on their end that resulted in this issue; it was Kaspersky. However, both Malwarebytes and Kaspersky are working together to resolve this issue as soon as possible so hopefully it won't be too long until the issue is resolved. In the meantime, disabling Ransomware Protection in Malwarebytes seems to allow the two programs to work alongside each other. Another option is to remove the Kaspersky patch and install a previous build of the Kaspersky product being used.
  15. Greetings, I don't know what exact version of Webroot is on the system, but you may find the instructions in this support article as well as here and here to be helpful in removing Webroot's products from your system. If that doesn't resolve it and you still have trouble running the Malwarebytes Support Tool then please try it from Safe Mode to see if the Support Tool is able to run and if it is, please do the following so that we may take a look at what is going on with your system and installation: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes restart your computer, then attach the zip file it created on your desktop to your next reply Thanks
  16. That is strange. It is possible that the drive is failing and these issues with Malwarebytes are just an early sign of it. You can try a clean install of Malwarebytes to see if that makes any difference, but I'd also definitely recommend backing up any important data on another drive or some external media just in case it is failing hardware. To do the clean install please use the Support Tool as detailed below: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  17. Greetings, They do plan to add a dark mode theme for the Windows version eventually, they just haven't done so yet due to the amount of new features and changes that were made in the 4.0 release. Also, just for future reference you may post any feature requests and suggestions for Malwarebytes in this area to ensure that the Product team sees it. Please let us know if there is anything else we might assist you with. Thanks
  18. What happens if you disable Avast, does that make any difference? It's possible that Avast is slowing it up still even with exclusions for some reason.
  19. Greetings, Yes, you can simply deactivate the license on the current system then activate it on your new system when you're ready to move your license. There is no waiting period that I am aware of. Additionally, if you haven't done so already we would also recommend signing up for an account at My.Malwarebytes.com to make managing your licenses and devices easier. Instructions on doing so can be found in this support article. Sign up with the same email address you used when you originally purchased your license if possible. If your license doesn't show up in your account after you've signed up then please refer to the instructions in this support article. Once you have an account at My.Malwarebytes.com set up and it shows your license and the device where it is active you will be able to deactivate it from there to easily move it to a new device whenever you need to, even if the old device is no longer functional (for example, if your drive were to ever fail or if your device was lost or stolen). Details on how to deactivate your license can be found in this support article. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  20. Greetings, Please try updating your graphics drivers to see if that makes any difference. You should be able to find them on the HP support site for your system or from the component manufacturer of your graphics chip (Intel, AMD or Nvidia). If you need assistance locating the latest driver please provide us with details on the model number of your system and we should be able to locate it for you. If that doesn't help or if your video drivers are already up to date then please do the following so that we may take a closer look at your system and installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  21. Thanks. I took a look at your logs and so far I've singled out this file which the scan spent several minutes on: C:\Windows\WinSxS\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms Please try excluding that file in Malwarebytes to see if it makes any difference. To do so, open Malwarebytes and click on the Detection History area on the main dashboard then select Allow List and add a file exclusion for the file listed above then try running the scan again to see if that makes any difference. Please let us know how it goes. Thanks
  22. Yes, that's the page I linked to above that I picked up from Microsoft's article here. Gartner is factoring things like marketing, sales and a company's financials/size. These are not factors that are directly related to security or the efficacy of a security solution in any way so it seems their analysis isn't necessarily about which products are the most effective, just which products meet their requirements and criteria and most of their requirements only apply to enterprise environments. Here's what they had to say about Malwarebytes in their report:
  23. I found more info courtesy of a link provided by Microsoft that points here. Apparently this is all about enterprise EDR solutions, so it isn't even relevant to the consumer product at all. They're looking for manageability, historical client data, custom event tracking/blocking and other such items that don't apply to a consumer use case at all. I also think they might have missed the fact that Malwarebytes' EDR solution includes a utility called Timeliner that actually does store historical data for analyzing attack events as well as rollback for ransomware attacks, at least based on what I gleaned from their description of Malwarebytes in the link above regarding the results.
  24. Greetings, I'm not certain how they are making their determinations, however I do find it interesting that they list Microsoft as one of the leaders. If that criteria is anything to go by, then theoretically no Windows users should be infected since MS is apparently one of the best endpoint protection providers, however I know this not to be the case by the fact that countless users relying on Defender get infected every day (along with many of the other products that were ranked highly). I suspect that they are basing it on some arbitrary set of recommendations/requirements and for whatever reason they don't consider Malwarebytes to rank very highly. This is in stark contrast to one of their previous rankings where I recall that they had Malwarebytes ranked as a visionary and leader, but I guess things have changed.
  25. Greetings, Because the service is protected and also has Malwarebytes' drivers loaded into its process it is not advised to attempt to terminate the service manually except by using the function in the Malwarebytes tray menu as doing otherwise may result in system and program instability. To do so, right-click the Malwarebytes tray icon and select Quit Malwarebytes and click Yes when prompted by User Account Control. This will terminate all of Malwarebytes processes, drivers, modules and service from memory. Once you are ready to launch Malwarebytes again you may do so via the shortcut on the desktop or within the START menu or by launching mbam.exe in Malwarebytes' program folder. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
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