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Everything posted by exile360

  1. Dude, don't creep me out with pictures like that! That poor, innocent vampire has no idea that his coffin has been absolutely *infested* with SPIDERS!!! Just look at all those nasty webs!
  2. By the way, I am not a Product Manager or anything, I just help out here on the forums so I will provide your actual feedback/request to them as you originally stated it (i.e. provide an option to display a notification after an amount of time as a reminder), I'm just fishing for any further useful feedback/requirements/requests/use cases etc. which might prove valuable for the users and the product.
  3. They'd get the notification on system start as well as any time they might exit/restart the product, however a reminder on such a function would be highly unusual in a security product. In fact, I'm certain the Developers would much rather determine why the user sees the need to ever temporarily disable the product and hopefully provide a solution for that rather than assume that users will require such a notification as a common workflow for the product, indicating that for whatever reason, Malwarebytes' customers are seeing a need to disable their protection on a regular basis. Depending on what the issue is, there is likely a better solution than disabling protection, at least I'd hope so. With all of that said, I have on rare occasions seen an option to pause an AV's protection for a specified duration of time as selected via dropdown by the user (i.e. 1 hour, 30 minutes, 15 minutes, until restart etc.) so that might also be worth considering, though again, I'm sure they'd much rather know the reason for the need to disable the product in the first place, at the very least to consider the implications, use case involved and act on the feedback in potentially multiple ways to best address the use case.
  4. Greetings, Upon searching for the term 'Sophos' on the Malwarebytes support page I found this support article indicating that they are aware of the conflict and that it is the result of both products using the same WFP APIs. If the fact that both are forced to use the same APIs due to Microsoft's design and requirements for modern Windows versions which include WFP (every Windows OS starting with Vista) then it is possible that the only way to use both products is to keep the web protection feature in one of the two products disabled, meaning it is possible that there is nothing that can be done by Malwarebytes' Developers to work around or resolve the conflict short of removing Web Protection from the product which I'm sure they wouldn't even entertain considering its effectiveness. That's just my take on it based on the available info though, so if a staff member indicates that the Developers are working on the issue and/or that it can be fixed then I defer to their first-hand knowledge of the situation.
  5. They should be able to implement the same sort of logic used in the Windows version where it detects if the user manually disabled protection, and if they did then it shows no notification, and if the user didn't disable it then the notification is displayed. I'm sure they can likely do something similar if not identical for the Mac version.
  6. Are CUs not metered out gradually/randomly as full builds/packages are?
  7. Yikes, yeah, it's definitely best not to have any installers going during a major OS update like that, but I'm bad about restless fingers as well (one reason I NEED a multi-core CPU and lots of RAM ). Did the OS update end up installing OK and is MBARW up and running properly now?
  8. Unfortunately the issue doesn't occur consistently for all systems. There are several threads about the issue, however many here on the forums are running Malwarebytes alongside the latest versions of Windows 10 and Windows Defender but don't suffer from these issues. It seems to be specific to certain systems, and my guess is that it may be certain device drivers/hardware that may trigger the issue to occur. Regardless of the cause, I do hope to see a fix released soon. I know that it is being worked on actively and they have been talking about this and other issues likely being addressed in one of the upcoming releases so hopefully the wait won't be too long before it is resolved.
  9. Hehe, yeah. It's a basic thing, and something that I believe a lot of people do without giving it a thought, not necessarily being aware of all the risks of such activities. Given how easy it is to use a credit card virtually anywhere online these days, they make very attractive targets for the bad guys.
  10. Thanks for the info, I'll be sure to pass it on to the Product team. A member of the staff will respond if they require additional info/logs etc.
  11. Just for reference, for anyone else who might come across this thread, please refer to this support article for details on support for licenses/subscriptions and auto-renewals. Most technical issues and product support inquiries can be handled here on the forums, however only Malwarebytes Support have access to customer accounts/subscriptions so the helpdesk is your best bet for getting help with such issues, though getting a response may take a few days or more depending on the size of the existing support queue when your ticket is submitted. @SamBulle, If more than 5 business days (i.e. not including weekdays) have passed without a reply to your ticket, please post back here to let us know and we can ask a member of the staff to check on the status of your ticket for you. Thanks
  12. You're welcome, I'm glad to help Also note that while certainly not ideal, running with Ransomware Protection disabled is likely the least impactful when it comes to protecting your system since Ransomware Protection primarily relies on detecting ransomware behavior in memory, meaning that for Ransomware Protection to detect a threat, the threat must first already have downloaded and installed onto your system and must be in the process of attempting to encrypt the data on your device. This is in stark contrast to the other modules which are far more proactive/preventative in nature, instead focusing on earlier phases in the attack chain to detect and terminate threats.
  13. All too often we hear about the latest game breaking bug requiring a patch in video games (especially lately with many publishers forcing developers to rush their games out in an incomplete state, relying on patching and/or DLC to fill in the gaps and fix issues) or the latest exploit/vulnerability in your OS, browser or even the hardware itself that your system/device runs on which could allow your data to be compromised by criminals (a circumstance Intel is quite familiar with these days), but not all bugs are bad. Sometimes a bug can open up new possibilities, lead to new strategies for speedrunners and the like, or it can even be useful for developers writing code for a system. Here are two interesting examples of 'bugs = good' which may provide a new perspective on what a bug is and what it can be used for. First, a video about a game that was developed specifically to exceed the capabilities of the hardware it was designed to run on by using exploits/bugs to 'hack' around the limitations of the system. That system was the original Playstation (or PS1 or PSX, depending on who you ask) and the game was an obscure little title called 'Crash Bandicoot': Next, a game that was developed entirely with bugs in mind. In fact, the only way to progress in the game is to find one or more 'bugs' and exploit them to achieve victory. The game is called Grey Box Testing with the concept being that you essentially have to QA the game and find the bugs which will enable you to cheat/hack/glitch your way to victory: Have you ever found a bug that ended up becoming a useful feature? A glitch in a game that you exploited to achieve victory (or accidentally fall through the level's geometry to your death )?
  14. Greetings, It sounds like you're affected by a known issue impacting some Malwarebytes users. Your best bet for now would likely be to keep Ransomware Protection disabled until a version with a fix has been released. I hope this helps, and if there is anything else we might assist with please let us know. Thanks
  15. That's why I still have an old 'dumb' flip phone. It doesn't hold much of a charge, and every time I get a 'new' old stock battery for it (since they're no longer produced of course, because proprietary and planned obsolescence haven't been rightly made illegal yet and the phone industry is the opposite of the PC market when it comes to setting and adopting standards ) and I will no doubt be forced to upgrade downgrade to a 'smart' device of some kind. Sadly, even modern 'dumb' feature phones include the same far too powerful ARM CPUs and PC level wireless networking components along with the usual Bluetooth and other tools/protocols and risk factors inherent in such devices, so unfortunately there are no modern 'safe' mobile phones when it comes to privacy/security, at least as far as I can tell. They all run the same general purpose mobile operating systems (Android or iOS and the now defunct Windows Mobile) rather than the proprietary and often device/model specific operating systems/software phones like mine use, which are far less likely to even be targeted, much less compromised by anyone with ill intent. In fact, without the 'convenience' of biometrics like fingerprint readers, facial recognition, GPS and other glorious enhancements which have made the modern smart phone the absolute perfect device for mass surveillance as well as targeted attacks, data theft, violation of privacy (including recording audio, video, location, inputs/text/touches, along with all the data from apps like web browsers), my phone is quite dated, but also vastly more secure than any of the phones that have been released over the past several years, if only because of the technology and capabilities it doesn't have. It seems that these days, it is much easier to get more than I want from a phone, but at the cost of any sense of privacy and security. It's become an industry of handheld computers, and worse, each contains a built in GPS tracker, microphone, at least 1 high resolution camera and much more, and people willingly carry these device around with them everywhere they go, and they conduct countless activities on the devices themselves, especially if the device is used for any sort of social networking activities and the like (not to mention online banking/purchases as well as local transactions via electronic pay systems). It provides a perfect tool for anyone hoping to scam, steal from, or harm you. They can know your location at all times, and often what you are doing, and if you keep any sort of schedule/appointment calendar on the device, they can even plan a future robbery of your home because you've provided them with a convenient schedule of dates and times you are guaranteed not to be there (this is why they warn people about talking about vacation plans and the like on social media). Unfortunately, just as with my extremely reluctant adoption of Windows 10, I too will eventually be forced to get a modern 'smart' phone. I don't want it. I have no use for the vast majority of capabilities it will no doubt include. Heck, I don't even need a phone that is capable of going online at all (and my current one doesn't) but it doesn't matter. I'll have a mobile computer just to make the occasional text or phone call. It will sit on a table by its charger 99% of the time except for the rare occasion that I receive a call from someone I know (I have the ringtones configured so that it only actually rings if a number from my contacts list is calling; otherwise the phone will light up, but it won't make a sound; it's brilliant for dealing with scam calls and advertisers) or I decide to send someone a text. Many people use their phones almost constantly, but I have my PC for that. The phone has no advantage for me since I spend the vast majority of my time at home. I have no social life so I don't need any 'always on', 'always online', 'always connected' devices in my world, nor do I need the headache of knowing full well that I and the person I'm talking to may not be the only ones listening to our conversations so I typically avoid using them, but I'm obviously not the target demographic for most phone providers .
  16. It likely isn't necessary, however I'd personally recommend checking manually occasionally just as a general best practice, and I recommend doing the same for all applications that run on a system, not just the anti-malware software, as bugs, and most importantly software vulnerabilities which may leave the door open to malicious exploits are regularly patched and released with updates from software producers.
  17. I'd also suggest going ahead and installing Malwarebytes Browser Guard as I noted above, assuming you aren't using it already. It will augment your protection, even if you keep Web Protection enabled, as it blocks many items not blocked by the Web Protection in Malwarebytes Premium and the two tools work very well together.
  18. Thanks for the clarification, AdvancedSetup. I wasn't sure what the exact criteria were.
  19. Greetings, I'm not aware of any issues with OS upgrades on the Mac platform, however I do know that on Windows it is always a good idea to reinstall the program following an OS upgrade (or system restore for that matter) just to ensure that all required components/files are present and that none of the application's data is corrupted or out of sync. I can't speak authoritatively on the subject, however I'd personally suggest going ahead and reinstalling following your OS upgrade just to be safe. Again, this is just my personal opinion though, and I really don't know enough about the Mac platform and how Malwarebytes' installs handle upgrades on the OS so if anyone more familiar with the situation says otherwise, you should probably go with their recommendations.
  20. Wow, I didn't realize she was a full year out of date. That is a long time and I would think she should have been offered the new version by now, at least if she's regularly online for it to update. It is possible that the older version she had did not include the ability to upgrade to new versions so she should be fine once the new version is installed as it definitely includes that capability so she should receive any future versions much sooner.
  21. Greetings, It sounds as though your system is being affected by a known issue with the Web Protection component in Malwarebytes which can cause performance issues with the network and some applications over time (likely due to some sort of cumulative effect in memory, though that's just my own speculation). The Developers are aware of this issue and a fix is being worked on to be released in a future version of Malwarebytes once it is ready. You can keep an eye on the forums for info on releases and updates on this issue, and a member of the staff will likely respond to this thread once a fix for this issue has been released. In the meantime, disabling Web Protection in Malwarebytes should prevent the issue from occurring, or you may revert to an earlier version of Malwarebytes which is not impacted by this issue until a new version with the fix is released. I would also recommend installing the free Malwarebytes Browser Guard for any Chromium based browser(s) you might use as well as Firefox if you use that as it will provide the same blocking as Web Protection, only limited to just protecting your browser(s) rather than the whole system (and you may keep it once the issue with Web Protection is resolved), though it does have the benefit of including blocking for some items not blocked by Web Protection (including many ads and trackers, as well as behavior based blocking of unknown sites; something the Web Protection in Malwarebytes cannot do because it resides outside the browser). If you wish to revert to the earlier version of Malwarebytes let us know and we'll provide a link to download it and instructions on how to configure it so that it doesn't automatically upgrade to the current version containing the issue.
  22. I never use my cell phone for any sort of banking/transactions.
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