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exile360

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Everything posted by exile360

  1. Greetings, I'm sorry you're experiencing trouble with your license but we'll do our best to help. Please begin by signing up for an account at My.Malwarebytes.com using the same email you used when you originally purchased your license as described in this support article and you will be able to check the current status of your license there which will hopefully help to determine what the problem is in activating it on your system. If that fails to resolve the issue and My.Malwarebytes.com shows that your license is not expired, please try using the Deactivate all function at My.Malwarebytes.com described in this support article. If the license still doesn't work you will need to await a response to your ticket from Support. It may take several days to get a response depending on how busy they are and tickets are addressed on a first come, first served basis. Please let us know how it goes and if there is anything else we might help with. Thanks
  2. Hmm, perhaps telemetry gathered by the company indicated that customers enjoyed doing the same thing and determined that it is a bug instead of a feature I'm only kidding of course, but I'm glad you get some amusement out of it when bored at your PC.
  3. Greetings, It appears the sites are being blocked by Malwarebytes Browser Guard. I've asked the moderators to move your topic to the appropriate area.
  4. By the way, if you aren't doing so already, I would highly recommend running Malwarebytes Browser Guard in your web browser. It is free and blocks many additional items on top of what the Web Protection in Malwarebytes blocks and works great in tandem with Malwarebytes Premium. It also includes blocking for many ads, trackers and other non-malware threats to make browsing the web faster, safer and more private.
  5. Greetings, You may report anything, including items which are not malware but may be PUPs (Potentially Unwanted Programs), scams and other types of malware and non-malware threats in the Research Center. If it is a website to be blocked, submit it to the 'Newest IP or URL Threats' area and if it is an item which should be detected via a different component you may submit it to the appropriate area (i.e. the 'Newest Malware Threats' area for example). A member of Research will analyze your submissions and will add detection/blocking for it in Malwarebytes if appropriate. Please be sure to refer to the pinned topics in each area of the Research Center before submitting a report so that you are sure to provide all of the necessary info for Research to act on the potential threat(s). Thanks
  6. Greetings, It sounds as though the detection is coming from the machine learning heuristics engine which is separate from the Exploit Protection module which was causing the FP originally reported in this thread. To get the FP corrected, please refer to the information in this topic and create a new topic in the appropriate FP area by clicking here and a member of Research will investigate and get the FP corrected. Thanks
  7. Oh, they can get into reactors. Just ask Peter Parker
  8. I am not aware of any current issues which prevent Malware Protection from being enabled. I believe that whatever the issue might be, it is possible to get Malware Protection working on your system. If you are willing, I would suggest allowing a malware removal specialist to take a look just to make certain there isn't some undetected infection at play here. To do so, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. If the issue is not due to an infection, they still may be able to find the cause and solution by analyzing your system so I would definitely recommend allowing them to take a look.
  9. Fair enough, but you're missing out. It's far from being a kids' show. People die, they deal with adult subject such as PTSD, war, hostile occupation of foreign territory, and of course an overwhelming threat facing humanity. There's a lot of depth, great writing, excellent voice acting, and as I mentioned, amazing CG. I also wouldn't exactly consider this to be a cartoon:
  10. Greetings, I'm sorry that you're experiencing trouble. Please do the following so that we may take a look and assist you: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  11. Greetings, I'm sorry that you're experiencing issues but we'll do our best to help. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  12. Greetings, Please do the following to see if it helps: Run the Malwarebytes Support ToolAccept the EULA and click Start RepairPlease be patient while the tool runs, it can sometimes take several minutes to completeFollow the onscreen instructions and restart your system if prompted to do so to complete the repair process Also, while it is not part of the problem with Malwarebytes, I would suggest removing Java if you don't use it. It is known to commonly be the target of exploits and other online attacks. If you wish to remove Java, you may do so using the official Java Uninstall Tool located here. Please let us know how it goes and if Malwarebytes is now working properly or not. Thanks
  13. Greetings, I'm sorry you're having trouble with the software but we should be able to help. To begin, please do the following and let us know if it helps: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If that fails to resolve the issue, please provide the following logs so that we may take a closer look: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes. Thanks
  14. I'm sorry that the reboot occurred again. I hope the issue is fixed quickly for you.
  15. Porthos does not work for Malwarebytes so he has no first-hand knowledge as to whether or not Malwarebytes' Developers and/or QA staff has successfully replicated this issue or not; it is simply standard procedure to request the logs here on the forums for diagnostics and troubleshooting purposes (for virtually all issues, especially related to the Malwarebytes product). Had additional information been required by Malwarebytes, LiquidTension would have requested them rather than just indicating what your options are at this point until it is resolved. When LiquidTension stated that they had a defect filed for the issue, this means that they are already tracking it in their backlog of items being worked on for a future release. This along with the fact that he requested no logs indicates there is no further need for info/logs from affected customers for this particular issue. The issues with iTunes did not impact all users; if it had the forums would be full of users complaining about it as iTunes is a very commonly installed application, both by users as well as coming preinstalled on many systems. There are only a handful of threads about the issue, even if you look back at the time that the most recent version of Malwarebytes which was available was impacted by this issue. I realize the brief entry in the release notes does not indicate this, but it is true based on testing as well as the support requests that came in when the issue was still active; it was an obscure bug only impacting a relatively small number of iTunes users. The Kaspersky issue was much more prevalent, however it initially occurred due to a change in one of the most recent Kaspersky product updates, not due to any change in Malwarebytes, though Malwarebytes' Developers were able to isolate the cause/trigger for the issue and correct it on their end. At this point there are no updates about this issue to share because the company does not publish their roadmaps or the status of items which are to be fixed in the future since release dates are always subject to change and new priorities and issues may arise in the meantime which take precedence over other existing issues which may shift development resources, thus changing when a new version or particular fix may be available; this is also why I indicated that once the issue is fixed a staff member will respond to the threads of affected users to inform them. The timeframe is unknown and ETAs are generally not provided as mentioned, so I would recommend watching your email at this point for notifications about responses to this thread, or simply watch the forums here for news on new releases.
  16. While it is certainly true that keeping your anti-malware application(s) up to date is very important, including for the best protection, I do know that issues such as buffer overflow attacks, particularly against Malwarebytes, but also for any of the default shielded apps at minimum will be prevented/detected as such generic exploit types/attack types are behaviorally shielded (no definition updates required; in fact, as far as I know, the Exploit Protection component uses no definitions, or at least it never did in the past). It may include generic shielding for all system memory for such attacks as well, though a member of the staff would have to provide details to know for sure as it's been a while since I was employed on the Product team and I cannot recall all the details of what is shielded by default. That of course does not mean that newer versions are not going to provide better protection, because of course they very likely will, however the protection provided by a recent version such as the working build being suggested should still be sufficient. The compatibility issues with Ransomware Protection have nothing to do with any sort of protection. They were conflicts resulting in the applications listed not functioning properly, however system protection was not compromised by these issues (though system performance may be an issue with Kaspersky if installed with an affected build of Malwarebytes). I have no idea whether the Developers have successfully reproduced the issue or not, nor do I know if they have isolated the cause within the code to develop a fix, however I do know that whenever an issue like this comes up and they do require additional info, one of the staff members will respond requesting whatever logs/info they require for analysis/troubleshooting/replication, otherwise you should expect one of the staff members to respond to this and other threads where this issue has been reported once it has been fixed in a new release to indicate it has been fixed with instructions to upgrade if affected and to let us know if any further issues are encountered. If you are eager for the fix and comfortable with running beta software, you might keep an eye on the forums here for any new beta releases of Malwarebytes 4 and check the release notes to see if it mentions this issue being fixed. New betas should be posted in a new topic in this area when they are made available along with a list of release notes for issues fixed and features added. I hope that helps to clarify things a bit.
  17. I love that movie, as well as the CGI series they developed called Roughnecks: The Starship Troopers Chronicles based largely on the books rather than the film (though there were a few elements clearly adapted from the film). It looks amazing for its time and still holds up well today in many ways, especially the first season or two as they seem to have changed renderers between seasons and lost some fidelity in many ways, especially their walking animations for the troopers, but many elements looked much more cartoonish as well, probably due to the use of less demanding rendering techniques.
  18. Greetings, A member of the staff will likely respond to this thread once a fix has been released. Until then your only options are the choices provided by LiquidTension above in post #4. Hopefully a fixed version will be available soon.
  19. Hmm..."He's embedded in the ground"...yep, that's where his ilk belong alright ! Down with the arachnid menace! EDITOR'S NOTE: I was actually J. Jonah Jameson in a past life and Stan Lee based his character on me, though I actually LIKE Spider-Man in this life so go figure!
  20. The notification on restart would be from the tray, so the user would be aware of it just as they would if the same notification occurred prior to restart as you are suggesting here (it already does this on Windows; if I disable protection and restart my system, Malwarebytes notifies me protection is off as soon as its tray loads on boot). If the scenario is an OS update, a system restart would likely be a part of the process and you should be able to disable Malwarebytes but leave it set to start on boot and it will be up and running with all protection enabled once the system restarts. Of course, for other application installs this may not always be the case (in fact, I suspect such restarts are far less common on Mac vs Windows due to the lack of a registry), but Malwarebytes shouldn't interfere with such installers anyway since it isn't an AV and really doesn't work like one in memory, at least I know the Windows version doesn't, I can't speak for the Mac product, however I don't believe it's based on any sort of AV/on-access type engine either, so such issues/conflicts should not be likely at all. That said, I do hear where you're coming from. Users may definitely have legitimate use cases for disabling protection for one purpose or another, and should they forget to turn it back on that could be anywhere from mildly concerning to outright catastrophic (i.e. if the system should get infected during that time period) and protecting the customer is priority #1 so that has to be a heavily weighted factor, at least in my opinion.
  21. Lisa is aware of the known issues with version 4.1.1 and is most likely trying to gather some information about your system so that it can help Malwarebytes' Developers to get the issue fixed. I would suggest following the instructions she provided you for running Process Explorer, and if you had any trouble following any of the steps that she provided, please respond to her message to let her know that you need some help with using the tool and I am sure that she will be able to guide you on what to do and how to use the tool. We do not want to have too many people offering separate advice, especially if they are unaware that you are being helped elsewhere so I would suggest working with Lisa in your support ticket. If there is information in this topic that you would like her to see, please send her a link to it in your email to her or explain what you are having trouble with and she will help you.
  22. Dude, don't creep me out with pictures like that! That poor, innocent vampire has no idea that his coffin has been absolutely *infested* with SPIDERS!!! Just look at all those nasty webs!
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