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Everything posted by exile360

  1. The landlord probably won't have a clue. They run multiple properties around here of various types and this is just one of the smaller ones. See my edits above though; I suspect I might have at least some idea of what's going on, at least partially.
  2. There's no basement here, just 4 side-by-side apartments. It's a really small place. As far as I know, the phone lines just run into the apartments from a box in the middle on an outside wall, and from there up to the roof and to a pole and down a few streets/blocks to their office. I don't know all the details, but that's how the wiring is at least. But yes, the speed of DSL (and even whether or not it is available) depends greatly on where the company's office is and the closer you are to it, the better/faster. Like I said though, the techs even commented on how fast my connection in particular is, even though they're the same folks who hooked up my neighbors' connections. I suspect there is more to it than that, but I'm not sure what. At one point my connection did slow down for a while a few years back and the tech I spoke with on the phone, after diagnosing the issue, determined I'd previously been connecting through a different 'node' (I think that's what she called it; basically like a routing box on one of the telephone poles down the street that handles the connections) and that the one I was on before was faster for whatever reason, so she switched me back to it and made a note in my account that my connection was not to be switched off of that node/box/whatever unless it was an emergency/absolutely necessary, and my speed has been faster than the advertised speeds ever since (just not as fast as what I got earlier today with double the max; still not sure how that happened, but I'll take it ).
  3. OK, please do the following. I want to take a look and see if maybe I can spot anything that might be interfering with the add-on to prevent it from working and hopefully we can get it to work for you: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  4. Apartment, and yes, I'm very close to the office/main node, but even with that, the DSL techs were still surprised at the speed of my connection. Must be good wiring here, or better than they're used to around here Correct, the only other option for internet is from the local cable company and their service is HORRIBLE. It goes out every time it rains, or just randomly 'just because' and in fact was so bad that I actually cancelled my cable TV service years ago from them because all or nearly all of the channels would almost constantly be blacked out due to loss of signal because of these issues. They obviously advertise much faster internet speeds than my DSL provider, however the quality and consistency of the service provided is terrible, so much so that I have noticed that over the past few years ALL of my neighbors have switched to the very same DSL provider I am using (I can tell because of the SSID's of their wi-fi routers/modems that I see broadcasting in my area; tons of them, all from the same provider except maybe one or two out of many). The price I pay is also much cheaper than the cost from the cable company, even if 'bundled' with their cable TV service, and as I mentioned, consistency is very important to me. I like that I can initiate a stream or download at any time of day, no matter how many people might be actively downloading/streaming content in my area, and know that my connection will be just as fast as it is at 3 or 4 AM when everyone is asleep. There is no such consistency with cable and similar providers. As for fiber and the like, no such options are available in my area. It is a very small town. I understand fully that speeds are much faster in other parts of the country (though many still have the same level of service or even worse than I do here, at least in the US, due to much of the infrastructure/lines not being updated), however the point of posting wasn't to brag that my connection is faster than everyone else's on the web or even on these forums (I know for example that MUCH faster speeds are standard in CA where the Malwarebytes home office is, not only because I've been told by their employees, but also because I have been there on numerous occasions and used it myself having been a high level employee of the company at one time), but even with that, I doubt many could claim that they are getting 2X what their advertised speed is on their connections, regardless of how fast their service might be. Nor can most claim that they get faster speeds at all than what is advertised to them as the maximum for their connections; in fact many people don't even get close to what the advertised bandwidth is for their connections, especially when using one of the inconsistent, shared services I mentioned that work like cable does. It would certainly be nice if we got fiber here, but given the low population numbers I highly doubt it would be worth the cost for any provider to run the lines here, so copper is what we have instead. I'm just grateful that my particular provider seems to take good care of their copper lines and equipment because the service works great for what it is, and it's plenty fast enough for me (I have a 1440p screen and can stream full 1440p video on services like YouTube without any issues and have no trouble downloading games, streaming video on Netflix, Amazon, Vudo or any other site/service I use and it's plenty fast enough for everything that I do online).
  5. You can't edit posts unfortunately if you are a regular member. This restriction was implemented due to the large number of spammers/spam bots that would constantly bombard the forums with spam posts, often creating what seemed to be benign/legitimate posts, then later returning and editing each of their posts to insert spam URLs/links. Since making this change the number of spammers on the forums has dropped from easily 30 or more per day to only a small handful (single digits) per month, and even then they are often unsuccessful in posting their content due to the restrictions and security measures in place to help prevent spam. I do apologize for the inconvenience, however all other measures were exhausted before finally coming to the decision to implement this and several other restrictions and these changes have been the only effective long term means of stopping them (it has been around a year or two I believe since the change was made, and in all that time the spam bots/spammers still have yet to adapt to and effectively overcome the restrictions put in place).
  6. That is strange. Please uninstalling the browser extension then clearing your history/browser cache then restart the system and see if you are then able to install it without being prompted or not. As I understand it, it is only supposed to display the prompt for an email address once, then not to try again if being installed on the same browser/system.
  7. The problem is that they deliberately target some based on URL/domain, usually to avoid FPs when the majority of content on a particular server/IP is known to be safe so that they can block the bad content by specifically targeting one or a handful of known URLs/domains. On the other hand, when a server is known to contain mostly or exclusively malicious content, it is blocked based on IP. This is particularly necessary for IP's and IP blocks (i.e. entire hosting providers) known to be friendly to malware and other malicious/illegal content and where the owners of the servers are unresponsive to abuse reports (i.e. they refuse to take down sites even when provided proof of malicious activity and illegal content such as malware, scams etc.), and this is especially needed because it is possible for the bad guys who have access to such servers to frequently change/randomize their domain names/URLs so that attempting to use a strictly domain/URL based block list is ineffective. You can learn more about Web Protection and how it works by reading the information in this Malwarebytes Labs article, though it is quite old, it is still largely accurate to how Web Protection currently functions (though on the engine/driver/API side some enhancements have been made since then in the subsequent Malwarebytes Premium releases).
  8. Greetings, Please do the following so that we may check to see what is going on with your system and installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. No worries, I can totally understand your frustrations. I HATE it when my system gets borked (no matter the cause, though in my case it's usually due to me doing something silly like pushing my overclocks too far or trying to tweak the system too much ). I'm glad that you were able to get the system back to proper working order, and yes, please do let us know if you encounter any further issues and we'll be glad to help. Thanks
  10. Today I was streaming a video on Netflix and once I started the stream I took a peak at my little bandwidth monitoring sidebar gadget as I typically do during streams and downloads and I happened to notice something I had never seen before: my connection speed downstream was rated at a high 3 MEGABYTES per second! This should be impossible, not only because I am only paying for a 12 MEGABIT (that is, approximately 1.5 megabytes) connection, but also because the theoretical physical limitation of my ISP's copper DSL lines is supposed to be that same 12 megabit/1.5 megabyte speed (though I'm sure they have at least some amount of overhead just to ensure they don't fall short of their rated speeds). Normally I get really great speeds through my ISP, not only because it is DSL so it is consistent (no sharing bandwidth with my neighbors or the rest of the neighborhood as you do when you have a service like cable), but also because I have always gotten faster than the speed I'm paying for, just not by this much. Originally, back when I was paying for a 6 megabit connection (the fastest offered at the time), I was receiving approximately 850~860 kilobytes per second download speeds which equates to approximately 7 megabits per second (6.88 megabits to be more precise; a whopping .88 megabits higher than the 'official'/advertised speed) which was great, and initially when I upgraded to this 12 megabit speed that they just started offering (likely due to a recent upgrade in their lines/equipment), I was consistently getting just under 2 megabytes per second (around 13.7 megabits to be precise) which is already nearly 2 megabits faster than the advertised speed. But today things have changed. I am now getting a whopping 24 megabits per second, or almost exactly 3 MEGABYTES which is a HUGE jump above the measly 12 that I am supposed to be getting (basically double the bandwidth!). I don't know if it is going to last, and of course it may simply be due to some kind of 'error' on their end such as an equipment malfunction or misconfiguration of the line/my connection, but I have tested and validated it and it is indeed working at these speeds (I've conducted multiple speed tests, and initiated multiple streams to test it from the likes of YouTube and Netflix etc.). Well, I just thought I'd share my good fortune with you all. I have had issues with ISP's in the past, but I must say, I love my ISP. They've been great, always providing better than the rated speeds I pay for, always keeping the service up (it's only gone down maybe 2 times in the 10+ years that I have been with them and even then it generally gets fixed very quickly), and the price is cheap with no bandwidth caps and (at least as far as I can tell), no throttling whatsoever (I get full speeds regardless of what I'm downloading/streaming, so no slow performance on the likes of Netflix etc.). So yeah, it's not the fastest connection ever, and fiber optics make it look like dialup, but it's plenty fast for all my needs, works consistently (which is the most important thing to me; I like knowing precisely how fast my connection should be at all times as this makes troubleshooting any issues much easier), and it only costs me around $64 per month (including all the taxes/fees etc.). Anyway, I hope that my good fortune finds you all and that you too are able to get better than what you pay for!
  11. Greetings, According to the information found on this page, Malwarebytes only blocks sites in Safari so that would indicate to me that Safari is a requirement for Web Protection to function on iOS, however you may be right that it protects any browser based on Safari's engine but I bet it depends on whether or not they are compatible with the same 'Content Blockers' feature used in Safari to enable the Web Protection and Ad Blocking components in Malwarebytes for iOS as shown in this support article. So basically, I would suggest checking to see if the 'Content Blockers' page/setting is available in your browser, and if so then there is at least a good chance that Malwarebytes' web filtering features will work with the browser in question.
  12. Just to add to the information provided by LiquidTension above, instructions on disabling fast startup can be found here as well as here.
  13. Greetings, It sounds like perhaps one or more of the threats on the system may be persisting causing issues due to the attempt to clean them off the system, or possibly there was an issue with the quarantine process resulting in the issues you are experiencing but we will do our best to resolve the situation. If the system is still hung up then you should force it to power down by holding down the power button on the machine. Once that is done, ensure that the system is able to start up normally. If it is not then you may need to use one of the available recovery options to perform a System Restore on the system back to a point prior to running the scan with Malwarebytes. While this will obviously restore any threats that Malwarebytes was attempting to remove, at least it should allow you to boot the system again so that you can start again with a functional system to work on getting it cleaned up. If you do not know how to access the system's recovery options to perform a System Restore let us know and we will provide additional details. Once the system is running again, please read and follow the instructions in this topic as best you can, skipping any steps that you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any remaining threats and help you to troubleshoot the issues you are experiencing. If you would prefer to do this process in private since it is a work computer, please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email to check the system and get it cleaned up and back in proper working order again. Of course since this is a work computer, please be sure to check with your IT department first if your company has one as they may require that any work being done on the company's machines be performed by them exclusively or under their supervision (I wouldn't want to get you into any kind of trouble with your company). I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  14. Greetings, I'm sorry that you encountered this issue. I'm not certain what precisely you mean by 'soft bricking' your system, however I'm guessing that either your OS or registry was corrupted when you forced the system shutdown via the power button (an unfortunate possibility that can afflict a Windows system when it is unable to shutdown properly, especially when the system still has registry hives loaded and is writing to them/modifying them, which it probably was during the attempted uninstall of Malwarebytes). My best guess would be that perhaps some other software on the system (such as an AV or other security tool) was perhaps preventing Malwarebytes from uninstalling, however that is only speculation of course as I do not know what software is on your system or the full details of what occurred. With that said, if you encounter anything like this in the future, (not just with Malwarebytes, but with any software or issue that affects your system's ability to boot) you should hopefully be able to get your system back to a functional state via a System Restore to the point just prior to the event occurring that caused the problem. You will find detailed instructions on how to do so on this page. I recommend using one of the options under this section, in particular the option to use a system recovery disc or recovery partition (if your system came with one; something most OEM systems include) to run System Restore that way you won't lose any of your data/files in the process. With regards to what went wrong with Malwarebytes during installation, I cannot say without detailed diagnostics logs, however I understand if you are not interested in providing them though I will provide instructions below on how to do so in case you do wish to help us troubleshoot what might have caused this problem to hopefully help prevent such an issue from occurring for others in the future: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Additionally, if you have any minidump files or memory dumps from the system when the events occurred, they could also prove most helpful in diagnosing what went wrong. They should be located under C:\Windows\Minidump or in the root of C:\Windows with the .dmp file extension. You should be able to copy/paste them to a convenient location such as your desktop, then select the files and right-click on them and hover your mouse over Send to and select Compressed (zipped) folder then attach them here, or if they are too large, upload them to WeTransfer.com and use the circular ... button on the webpage to select the Send as link option then provide the resulting link after uploading the file there. Again, I am sorry that you encountered this issue and if you do decide to use Malwarebytes again and require any assistance please don't hesitate to let us know. Thanks
  15. Please try disabling/re-enabling the extension through Firefox's settings, and if that doesn't resolve the issue, please try removing the extension and reinstalling it and then it should work without prompting you for your email address.
  16. I don't know if I'd call the report screen sparsely populated; the Summary tab of the report certainly is (as well it should be since it is a summary, of course), but the Advanced tab actually shows quite a lot of information as illustrated below: Of course I'm sure they could simply add it under the Scan options section at the bottom, which I believe would be similar to how it was displayed previously in 3.x. That said, there are actually a lot more settings that impact what is scanned/detected so it would take up quite a bit more room to display all of them. Each of the highlighted settings below impacts what is scanned/detected by scans: That's at least 5 more items that would need to be shown in order to be complete/comprehensive, and that doesn't account for other possible permutations such as the Quick Scan and Custom Scan variations (this would also mean it would have to break out into additional entries such as 'Registry' and possibly 'MBR/VBR/boot files' etc. depending on how complete/accurate they want it to be). Still, it certainly could be done.
  17. I would recommend signing up for an account at My.Malwarebytes.com using the same email address you used when you purchased your license. Instructions on doing so can be found in this support article. Once you've done that you should be able to check the status of all of your Malwarebytes licenses and the devices where they are active, deactivate/reset your licenses so that they may be activated on your device again if necessary, and also cancel auto-renewal (a feature that is available on My.Malwarebytes.com to anyone who purchased their license through 2Checkout/Avangate (i.e. 2co.com)). With that said, I'm not sure why the cost was $129.48 as that seems quite high for a single device/single year license/renewal so it is possible that the invoice with 2Co was either for multiple devices, multiple years, or both. Either way Malwarebytes Support will be able to assist you in seeking a refund once you have created a support ticket by filling out the form at the bottom of the page linked above by Porthos. The details of Malwarebytes' refund policy can be found on this page. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  18. I assume it is different because the UI Developers changed it, not because it is some kind of bug. They likely decided to try and simplify things a bit by only reporting basic information in the UI. That said I can request that they bring this information back in a future release if you wish, though of course the final decision is up to the Product team.
  19. No need, at least as far as I'm concerned. Microsoft is really only concerned with 2 things at this point: collecting all the data under the sun (especially by spying on their users to harvest all of their data on their devices), and beating Google. It sounds like this browser will help them to accomplish both. I guarantee this new feature won't be blocking any of Microsoft's telemetry/tracking servers (and they have plenty, just like Google).
  20. Yep, I remember TPL's; it was one of my favorite unique features in IE that no other browser had. The author is wrong by the way; you can actually install and use multiple TPL's in IE and you always have been able to since the feature was first rolled out (I used to use about 5 or 6 plus a custom list of my own that I created). It was like having HostsMan built into my browser and made for a very clean browsing experience. Just one more thing I'll miss about IE (and no, I won't be switching to Edge any time soon because MS is as bad (if not worse) as Google these days with regards to spying on users and gathering tons of telemetry data) so I'll be sticking with Iron instead.
  21. Greetings, I'm not sure if it does or not, but I am certain they aren't testing it since Vista is no longer officially supported by Malwarebytes and of course Google stopped supporting it sometime ago as announced here. If it will install and work there should be no issue running it alongside Disconnect and uBlock Origin. I use it with both of those extensions (along with several others) and it works just fine.
  22. Excellent, thanks for letting us know. If there is anything else we might assist you with please don't hesitate to post. Thanks
  23. Greetings, It's fine to have assistant.exe excluded, and in fact, if you haven't done so already, it may marginally improve performance to exclude each of Malwarebytes' processes from Defender, particularly mbam.exe, MBAMService.exe and mbamtray.exe (the main active components that run in real-time when Malwarebytes is active/resident). Exclusions should not be required between the two programs for them to be compatible, however as mentioned it may slightly improve overall system performance/responsiveness to do so under some circumstances. I hope this answers your question, but please let us know if it doesn't or if there is anything else we might assist you with. Thanks
  24. Greetings, You can get a discount by purchasing multiple licenses within the same transaction so you can save a lot by buying protection for all of your devices. As for your husband's Linux system with the Windows VM, there is no version available for Linux at the moment, however he can run the Windows version within the VM if he uses it for web browsing and other web activities and wants to protect it (if for example he is using it for online gaming, which is a common use case for such a VM on Linux). You can check the pricing on this page. The third option on the right lists the pricing for multiple licenses and you can use the + and - buttons to the right and left of the number to change the number of devices/licenses and see what the pricing would be. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  25. I don't think it did in v3, though I really didn't look at it too often honestly. I do remember that there were several items that would only show up once the log was exported, and others that were hidden within the advanced/detailed view.
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