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exile360

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Everything posted by exile360

  1. Nope, no VPN here, must be something else
  2. Greetings, I'm just curious as to why you are running such an outdated version of Malwarebytes Anti-Malware? That product is no longer supported and hasn't been for a very long time (please refer to the product lifecycle information on this page) and while it does still receive database updates, it isn't actually even capable of reading most of the threat detection signatures and heuristics contained in the current databases/updates as the vast majority of them are implemented using newer capabilities developed in later releases of Malwarebytes 3.x and new signature types/database syntax and heuristics are not backwards compatible (older builds such as the one you are using will simply ignore any newer signature/syntax/heuristics algorithm that it cannot read/understand). With that said, the reason for the notification is that any time a shielded process launched, by default Anti-Exploit will display a notification indicating that it is being protected so my guess is that some process or scheduled task is loading Adobe Reader's process into memory such as a scheduled update task, a web browser/extension that is loading it for some reason, or some other application that is utilizing it for some purpose. I would advise watching Task Manager (be sure to select Show processes from all users and sort the list alphabetically by clicking the Image Name column at the top left) to see if you can spot any of Adobe Reader's processes being loaded into memory. I would also advise making sure that Reader is up to date by following the instructions found on this page as updating it to the latest version may resolve the issue. Please let us know how it goes and if the issue still persists. Thanks
  3. LOL, I bet you do . They certainly keep you guys busy with them. That said, I understand completely why this approach was taken as such TLDs are by far the most commonly used hosts for threats and attacks by the bad guys so like I always say, better safe than sorry .
  4. You're welcome. Please be sure to let us know how it goes once you do try again, but hopefully it is just a temporary outage and will be resolved by then, but if not then we will do whatever is necessary to assist you and I will also be sure to report this to the team in case their IT staff needs to investigate the problem on their end.
  5. Just FYI, another user has posted that they too are unable to reach Malwarebytes' servers. Please let us know whether or not you are able to download the Support Tool I linked to in my reply above as this may indicate a common cause. Thanks
  6. That is odd. It is possible that something is blocking your system from reaching Malwarebytes' download servers and update servers. I would recommend ruling out an infection as a possible cause just to be safe. To do so, please read and follow the instructions in this topic as best you can (if you are unable to download any of the tools listed then just skip that step and move on to the next step and if you cannot download any of the listed tools then simply create a new topic describing your issues) then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing your system of any threats. It is possible that there is an issue reaching Malwarebytes' servers in your area as another user did just post about 20 minutes ago that they are unable to get Malwarebytes to update on any of their systems, so it could be that you are both being impacted by the same issue and it may be a simple CDN/server outage or ISP issue. That said, I would recommend giving it about an hour then trying again to activate the software to see if the problem resolves itself and if it does not then please go ahead and follow my instructions above to seek assistance in our malware removal forum.
  7. Greetings, I was just able to perform an update on my own system so I'm not sure what the issue might be, however it is possible that there is an issue reaching Malwarebytes' servers from your particular area or through your particular ISP. Please give it an hour or so to see if the issue resolves itself and if it still persists then please do the following so that we may take a closer look at your installation to try and determine what might be causing the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. If the above instructions do not resolve the issue, then please go ahead and do the following so that we may take a closer look at what is going on with your system and Malwarebytes installation so that we can hopefully get the issue corrected: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  9. My guess, based on past experience with other similar notification issues (though not specifically notifications advertising other products; just notifications in general) that we have seen prior to this, is that one or more of the configuration files got corrupted causing the notification system to misbehave. This can generally be fixed by performing a clean install of the product if you are willing to give that a try and still wish to continue using Malwarebytes: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  10. I'm watching Person of Interest (again; I love this show!): https://www.netflix.com/watch/8006332
  11. Greetings, As a business customer you also have access to priority business support and I would recommend reaching out to them directly in order to expedite the process of finding a resolution to this issue. To do so, please fill out the form on the bottom of this page in order to work with them directly via email, and I would also recommend gathering diagnostic logs as documented in this support article in case they are needed. You may post them here if you wish, however I do not know precisely what information they contain and would not want to jeopardize any private or proprietary data from your organization so I'd suggest either submitting them via the support ticket system linked above, or retain them for now and await a member of the staff to respond to this topic to let you know what the next steps are for troubleshooting. Thanks
  12. Greetings, That definitely sounds like a bug. As I understand it those notifications are only supposed to show up once, not daily. I will be reporting this issue to the Product team along with both of your feedback. Thank you both for your honesty.
  13. Just to add, the most efficient way would be to simply enable rootkit scanning under the Advanced options in the scheduler for your scheduled Threat scan (rootkits only hide/install in specific locations because they have to in order to be hidden in the first place which is what basically defines a rootkit), and when rootkit scanning is enabled in a Threat scan the Threat scan will check all known locations and loading points where rootkits are known to hide/install themselves. It makes it much easier, not to mention a whole lot faster, to check a system for rootkits.
  14. Greetings, I don't know if this is helpful or not, but while we wait for a member of the staff to respond to your issue, some additional exclusions are listed in this support article and the full administration guide can be found here.
  15. No problem at all, they will ensure that there are no lingering threats on your system
  16. Yep, just go ahead and follow the instructions. BleepingComputer is a known trusted site run by an active member of the PC security community, Lawrence Abrams and also an official affiliate of Malwarebytes so he and his site are definitely trustworthy
  17. If you want peace of mind then follow my instructions above and one of our malware removal specialists can verify for certain whether or not the system is infected, and if it is they will guide you in the process of getting it cleaned up and back to normal. It never hurts to double check and I'm sure it would be worth it just to address your concerns so that you don't have to be stressed about it. I'm pretty paranoid when it comes to security and privacy myself so I definitely understand wanting to be certain in a case like this.
  18. You're very welcome, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  19. Greetings, There shouldn't be any conflicts with the two programs using default settings. This configuration is actually the default when installing Malwarebytes and is the combination used by a very large number of Malwarebytes customers. With that said, you could create exclusions between the two applications just for peace of mind if you want to do so. To do this, add Windows Defender's program folder to Malwarebytes' exclusions using the method described under Exclude a File or Folder in this support article and add Malwarebytes' EXE files to Windows Defender's excluded processes list (mbam.exe, mbamtray.exe and MBAMService.exe are the main ones to exclude). If there is anything else we might assist you with please let us know. Thanks
  20. Greetings, I'm glad that the Support Tool was able to resolve the issue for you. Please let us know if you have any further issues or if there is anything else we might assist you with. Thanks
  21. Greetings, I don't believe it quite works that way unfortunately, however please refer to the information in this support article regarding renewing your license early. If you have further questions about licensing you may also contact Malwarebytes Support directly by filling out the form on the bottom of this page and they can assist you. Please let us know if there is anything else we might assist you with. Thanks
  22. Greetings, It has been a while since I've heard anything officially about it, but the last I did hear Malwarebytes intended to eventually integrate ADWCleaner's detection capabilities fully into Malwarebytes proper, however this obviously has not happened yet. It is possible, particularly since ADWCleaner has now expanded what it detects to include preinstalled OEM applications, that they might want to keep the two applications separate to avoid any confusion as to whether the items detected by ADWCleaner (like preinstalled OEM software) are 'malicious' in nature. Keeping the two tools separate liberates a free tool like ADWCleaner from a lot of the restrictions and limitations placed upon anti-malware applications, particularly when it comes to detecting items that may be on the fringe of what they could get away with classifying/targeting as PUP (Potentially Unwanted Programs); one of the categories of items that both ADWCleaner and Malwarebytes detect (though they use separate signatures/databases and generally target different items from one another). That last part it just speculation on my part so if anyone from the Malwarebytes staff has anything to say about it, go with what they state, I'm just offering my opinion as to one possibility. With that said, I see no reason that they could not have an option to offer/download ADWCleaner somewhere in the Malwarebytes UI and at one point in the past they did have links to the various Malwarebytes freeware utilities under a specific 'Tools' tab within the main Malwarebytes application so perhaps they might resurrect this concept at some point. I will submit your feedback to the Product team for consideration. Please let us know if you have any further feedback or if there is anything else we might assist you with. Thanks
  23. That is correct, you can find additional info direct from Malwarebytes at the bottom of this post:
  24. Excellent, I'm glad that the Support Tool was able to resolve the issue. It was most likely a problem being caused by some kind of data corruption of one or more of the configuration files used by Malwarebytes and was corrected by reinstalling the software. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
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