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exile360

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Everything posted by exile360

  1. Excellent, I'm glad to hear that it's all squared away now. Please don't hesitate to post again if there's anything else we might help you with.
  2. Hehe, I can relate to that. We're happy to help, and if you need anything else just let us know
  3. Greetings, Did you delete the logs from the Reports tab? If so, that would be the reason as the details that are shown when you click on a notification event are displayed directly from the logs/reports. If you didn't then it is possible that for some reason they were deleted during the upgrade process to the new version. You should check the Reports tab to see if any entries are listed there, particularly related to any of the items listed in the notifications. You can also verify that it is working as it should by triggering another event that creates a notification and then checking to see if you are able to see the details from that event and verify that the log entry is created under the Reports tab as it should be. To do this you should be able to use the Web Protection block test website located at iptest.malwarebytes.com; just try to ping that site or to visit it using your web browser and Malwarebytes should block it. Once it does, check your notifications and make sure you are able to see the details for that web block event. Please let us know how it goes. Thanks
  4. Greetings, It may be an issue with the product not being able to access the licensing server to validate your license. I would suggest first signing up for an account at My.Malwarebytes.com using the same email address you used when purchasing your license (instructions on doing so may be found in this support article) and then check to verify that your license shows up and shows that it has not yet been used/activated on any devices (it should show 2 of 2 devices available). Once that's done, try activating Malwarebytes once more and verify that it is not being blocked from connecting to the internet by your firewall or any other software on your system including any proxy or VPN software. If you still have trouble then please do the following to see if it corrects the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, go ahead and try activating the software with your license key once more to see if it is now able to activate properly. Please let us know how it goes and if the issue still persists. Thanks
  5. Greetings, As I understand it the only support you *might* lose would be for anything related to money changing hands such as refunds, pricing and the like. Technical support *should* still be fully available to you, at least as far as I am aware. That said, I do believe it works differently for customers who purchase through any partner/reseller as I believe they would be expected to provide technical support, however if anyone from the Malwarebytes staff knows better then I concede to their knowledge.
  6. The following information should prove informative. It documents much of what Malwarebytes classifies as PUP (Potentially Unwanted Programs) including driver updaters and the reasons why: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/cybercrime/2015/06/driver-updaters-digital-snake-oil-part-2/ https://blog.malwarebytes.com/cybercrime/2015/07/pup-makers-digital-snake-oil-part-3/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ Regarding legal precedent, please refer to the following articles which cite two cases involving Malwarebytes and vendors blocked as PUP: https://blog.ericgoldman.org/archives/2017/11/section-230c2-protects-anti-malware-vendor-enigma-v-malwarebytes.htm https://blog.ericgoldman.org/archives/2018/09/section-230-helps-malware-vendor-avoid-liability-for-blocking-decision-pc-drivers-v-malwarebytes.htm The following links should also prove informative as to why many items are classified as PUP by Malwarebytes: https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2853053 https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/
  7. Sounds good, hopefully they won't have too much trouble getting everything consolidated/looking right.
  8. Greetings, Yes, the latest versions of Malwarebytes require a CPU that supports SSE2. There is still the old hotfix for this issue here however I don't even know if it works with Malwarebytes 3 or not as it was created for Malwarebytes 2.x years ago.
  9. Greetings, Please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will be able to assist you in getting everything with your license/subscription straightened out. If there is anything else we might assist you with please let us know. Thanks
  10. Greetings, I checked under Settings for my own account and for the account name it just shows Home and I can edit it, so you can probably change it to whatever you like. As long as it is showing all of your subscriptions/licenses and devices then it really shouldn't matter. The important thing is that you are able to activate/deactivate licenses/devices there so that you can migrate your license from one device to another if you ever need to. The (none) account must be a second account that was created when setting up your account for some reason, they must not have been able to put it under the typical default Home account name. I would go ahead and let Support know about it and they can probably just delete the empty account so that your primary/Home account shows your licenses/subscriptions as it's supposed to.
  11. Here's all the setup logs I could find: @LiquidTension mb_setup608.zip
  12. It can be as long as Exploit Protection in MB3 is disabled (which it was/is), but I understand why they have it removed by default just to avoid potential conflicts/issues. You just don't want both active at once because you'll end up with two DLLs trying to inject into and monitor/shield protected processes.
  13. All issues I reported previously with the betas are still present in the RTM build. For a reminder: Prompted for reboot at the end of installation/upgrade (from previous beta) Forced uninstall of latest MBAE Beta even though it is newer than the version of AE including in MB 3.8 (known issue) Unchecked option to create desktop shortcut but it created one anyway; I believe something is wrong with the Inno Setup installation script causing it to fail to honor this setting under advanced options during installation Upon reboot Malwarebytes' main UI window launched for some reason (I suspect it has to do with registering the new version of the shell extension but I'm not positive); on subsequent reboots the issue does not repeat so it's just a one time thing that occurs after the first reboot during an upgrade My shell extension/context menu has worked throughout and continues to work so I'm not seeing that issue though obviously others are. I'm on Windows 7 x64 SP1, fully patched if that makes any difference.
  14. Greetings, Please contact Malwarebytes Support by filling out the form on the bottom of this page and they will assist you with this issue to get your license key working again. Please let us know if there is anything else we might assist you with. Thanks
  15. Greetings, Please verify that your system is still connected to the internet, it's possible that during the upgrade when Malwarebytes was removing/replacing Web Protection that it might have inadvertently disconnected you from your network thus preventing the program from communicating with the licensing servers. If the issue still persists then please do the following so that we might take a look at what's going on with your installation to try and resolve the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Optionally if you prefer you may contact Malwarebytes Support directly. To do so, simply fill out the form on the bottom of this page and they will assist you via email. Please let us know how it goes and if necessary, please provide the requested ZIP file above. Thanks
  16. If you're still having trouble activating your license, please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they'll help you out to get your license back up and running again.
  17. Yes, they should send a notification email (and you'll see alerts from the product as well) when the time is near. You can cancel any time you wish as long as it is before the renewal date and you shouldn't be charged; and regarding changing back to manual renewal, for your husband's since it was purchased through Avangate you can cancel auto-renewal in the My Account portal at My.Malwarebytes.com, but for yours since it was processed through Cleverbridge you'll need to contact Malwarebytes Support to opt out. If you ever do need to contact them simply fill out the form on the bottom of this page and inform them that you wish to cancel auto-renewal or cancel your subscription for your license and provide the necessary info such as the email address associated with your account/license, your license key, your order number if you still have it from your confirmation email from Cleverbridge etc. that way they can quickly find your license and cancel auto-renewal for it. Please let us know if you have any further questions or concerns. Thanks
  18. Good tip, thanks Maurice I suspect that a few of these we've seen had to do with the IPv6 connectivity issues with the previous build, but hopefully with all the fixes in 3.8 all of those issues will be addressed now and we won't see so many users with this issue.
  19. Great news, thanks for the update Hopefully the spammers will still stay out, but if not we will be waiting
  20. Yeah, I hate it when they don't include the date an article was written. It's so annoying when trying to do research not to be able to determine an accurate timeline.
  21. Greetings, I know of no ETA for this feature at this time, however I did make sure it was submitted to the Product team to include in their backlog so hopefully it will be added soon assuming there is room for this feature in the next release (it depends on priorities and other features and fixes in relation to the timeline for Malwarebytes' upcoming releases of course). If you have any further feedback, ideas or suggestions please let us know. Thanks
  22. Greetings, Both Malwarebytes (with rootkit scanning enabled under Settings>Protection in the Scan Options section) as well as Malwarebytes Anti-Rootkit are quite proficient at detecting Poweliks and it is quite an old threat so I expect it would have been detected if your system was actually infected with it. You can learn more about the threat in this Malwarebytes Labs article. With that said, if you suspect that your system might be infected with any sort of malware then please follow the instructions in this topic and create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats as soon as one is available. I hope this helps set your mind at ease and if there is anything else we might assist you with please let us know. Thanks
  23. Greetings, This is a known issue with ADWCleaner and Spybot. For the Zonemap\Domains keys if the value data is 4 then it is restricted which is what Spybot should be classifying them as; unfortunately it seems ADWCleaner is simply looking for the presence of those domains in the Zonemap\Domains keys without verifying the actual zone they are classified as based on the value data and this is the issue causing these false positives in ADWCleaner. You can find further details about this issue as well as a link to Microsoft's documentation on the security zones for IE in the registry in this post. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  24. What Firefox states above is correct; you just need to cancel auto-renewal on your husband's license then you can buy the second device license when you renew yours and use the new license on his system. You might be able to cancel auto-renewal on your own without needing to contact Support depending on who the billing company was for the license when it was purchased. If it was Avangate or 2Checkout then you can cancel auto-renewal from the Malwarebytes My Account web portal at My.Malwarebytes.com; just go there and create an account using the same email address that was used when your husband's license was originally purchased (assuming you still have access to that email address of course) and it should show his license there automatically once you login. Instructions on creating an account can be found in this support article and if the license was purchased through Avangate or 2Checkout then there should be an option there to cancel the subscription which will deactivate auto-renewal. If it was purchased through Cleverbridge then you will need to contact Support as their system is not yet linked up fully to the My Account portal at My.Malwarebytes.com. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
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