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Everything posted by exile360

  1. AdGuard has a WFP filter which conflicts with Malwarebytes; it's among the apps listed in the support article above. Disabling its WFP filter should prevent the issue so you can verify.
  2. If you use any sort of proxy, VPN, third party firewall or third party AV/web filtering software, that might be the cause. Edit: Apologies, I just realized you mentioned you have AdGuard installed. It is also known to conflict with Web Protection and is among applications listed in the support article. If you disable its WFP driver/filter, that should eliminate the issue.
  3. No, that's OK that nothing was found. Hopefully resetting Sync does the trick, but if not then proceed with the next steps and the Mac malware removal experts will help you out and get it cleaned up.
  4. Greetings, Does disabling or removing Norton make any difference at all? I ask because it's possible that Web Protection is conflicting with Norton's web filtering components which likely use the same WFP API's. This support article documents several known applications which conflict with Web Protection currently, however I know of several others not listed there (I will be submitting these to the team for verification and inclusion in the list), and if it is discovered that Norton Security Online also conflicts, I'd like to get it added as well so that users will be aware and so that t
  5. Greetings, Please see if the instructions in this topic eliminate the issue. Please let us know how it goes. Thanks
  6. Yes, if you go to settings by clicking the small gear icon in the upper right, then click the Notifications tab, you'll find an option called Alert me if any Real-Time Protection modules are turned off; disable it and you won't be bothered about any protections being disabled.
  7. If you turned off registering Malwarebytes in Security Center then Windows Defender will enable itself, yes, so it may be related. You should also check the scheduled scans to ensure no scheduled scan is running as that too could cause slower performance. You can check using the information provided in this support article.
  8. Excellent, I'm glad that at least we seem to have identified the issue and that the workaround was successful. Hopefully it is resolved for good.
  9. Hopefully one of those articles resolves it, however if they do not, please post in our Mac malware removal area and they will be able to help.
  10. By the way, yes, that's all you would have to do to run Defender and Malwarebytes, no exclusions are necessary between the two if you choose to go that route. Just tell Malwarebytes not to register with Windows Security Center and you're all set .
  11. Yes, until the compatibility issue has been resolved you should keep the Web Protection in Malwarebytes disabled so that it doesn't conflict with Bitdefender; that's the simplest solution/workaround for now. I would also suggest installing Malwarebytes Browser Guard if you haven't already. It won't conflict with anything and provides much of the same malicious content blocking included in the Web Protection component of Malwarebytes, just for the browser alone rather than the entire system. It also has the added benefit of blocking some items not blocked by Web Protection, including man
  12. Is everything stable now? Do you have Malwarebytes Browser Guard installed? If not, I'd recommend doing so. It can be found here. If you use pretty much any Chromium based browser or Mozilla Firefox, you can install it and it will provide much of the same protection, at least for your browser (though not the rest of the system), as Web Protection normally would, in addition to blocking tech support scams behaviorally (something Web Protection cannot do) along with many ads, trackers and other unwanted content not normally blocked by Web Protection. I hope that the Devs are able to fix
  13. Try the option in Device Manager to update the drivers manually and select the option for it to search automatically to see if that finds/installs a newer version. If that doesn't do it, try Windows Update and see if any Killer Networking drivers are offered. Beyond that, I know for a fact that there is currently a conflict between the Web Protection in Malwarebytes and the web filtering function in Avast due to their use of the same WFP APIs as mentioned in the article Porthos linked to above. In all likelihood you will need to disable the web filtering/web protection in one of the two
  14. Greetings, Please see if the information in this topic helps. If not, then take a look at this Malwarebytes Labs article to see if the info and instructions apply to your situation. If none of that helps, please create a new topic here to seek the assistance of one of our Mac malware removal specialists. Good luck, and please let us know how it goes. Thanks
  15. OK, you will need to await a response from Support then as it must be something on their end with the licensing/sales system. What is the ticket number of your support request?
  16. The latest Killer Networking drivers can be found here.
  17. Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Bitdefender.
  18. Until your dumps can be analyzed, please do the following so that we can take a look and see if perhaps the issue might be related to any of the more recent WFP conflicts with Web Protection: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  19. Greetings, If you trust the application you may exclude it from Web Protection to prevent it being blocked, or temporarily disable Web Protection while configuring the application (assuming the app doesn't need to constantly phone home to function). To do so, refer to the details under the Allow an application to connect to the Internet section of this support article. If you would rather disable Web Protection temporarily, simply right-click the Malwarebytes tray icon and click where it says Web Protection: On, then click Yes to the User Account Control prompt; just remember to re-enab
  20. Greetings, You should be able to get the free trial using the form on this page if the upgrade option is still failing while you await a response from Support. I hope this helps, and please let us know if you have any further issues or questions. Thanks
  21. You're welcome, and I hope everything comes back clean, but if not they will guide you in getting it cleaned up If there is anything else we can help with please let us know. Thanks
  22. I would also recommend reviewing this support article which lists several third party security applications (including several AVs) which are known to have compatibility issues with Malwarebytes for future reference. Here's the current list as of this posting, though I believe some additional apps have been discovered which have yet to be added:
  23. Greetings, Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. They will be able to help you to determine whether your system is truly clean or not.
  24. By the way, if you do decide to roll back to the previous version, you should disable the first two options listed under the General tab in Malwarebytes' settings to prevent the more recent build from downloading/installing or prompting you to do so. To access settings, click the small gear icon in the upper right area of the main Malwarebytes UI. I hope this helps.
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