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Everything posted by exile360

  1. You're welcome, I'm glad to help Also note that while certainly not ideal, running with Ransomware Protection disabled is likely the least impactful when it comes to protecting your system since Ransomware Protection primarily relies on detecting ransomware behavior in memory, meaning that for Ransomware Protection to detect a threat, the threat must first already have downloaded and installed onto your system and must be in the process of attempting to encrypt the data on your device. This is in stark contrast to the other modules which are far more proactive/preventative in nature, instead focusing on earlier phases in the attack chain to detect and terminate threats.
  2. All too often we hear about the latest game breaking bug requiring a patch in video games (especially lately with many publishers forcing developers to rush their games out in an incomplete state, relying on patching and/or DLC to fill in the gaps and fix issues) or the latest exploit/vulnerability in your OS, browser or even the hardware itself that your system/device runs on which could allow your data to be compromised by criminals (a circumstance Intel is quite familiar with these days), but not all bugs are bad. Sometimes a bug can open up new possibilities, lead to new strategies for speedrunners and the like, or it can even be useful for developers writing code for a system. Here are two interesting examples of 'bugs = good' which may provide a new perspective on what a bug is and what it can be used for. First, a video about a game that was developed specifically to exceed the capabilities of the hardware it was designed to run on by using exploits/bugs to 'hack' around the limitations of the system. That system was the original Playstation (or PS1 or PSX, depending on who you ask) and the game was an obscure little title called 'Crash Bandicoot': Next, a game that was developed entirely with bugs in mind. In fact, the only way to progress in the game is to find one or more 'bugs' and exploit them to achieve victory. The game is called Grey Box Testing with the concept being that you essentially have to QA the game and find the bugs which will enable you to cheat/hack/glitch your way to victory: Have you ever found a bug that ended up becoming a useful feature? A glitch in a game that you exploited to achieve victory (or accidentally fall through the level's geometry to your death )?
  3. Greetings, It sounds like you're affected by a known issue impacting some Malwarebytes users. Your best bet for now would likely be to keep Ransomware Protection disabled until a version with a fix has been released. I hope this helps, and if there is anything else we might assist with please let us know. Thanks
  4. That's why I still have an old 'dumb' flip phone. It doesn't hold much of a charge, and every time I get a 'new' old stock battery for it (since they're no longer produced of course, because proprietary and planned obsolescence haven't been rightly made illegal yet and the phone industry is the opposite of the PC market when it comes to setting and adopting standards ) and I will no doubt be forced to upgrade downgrade to a 'smart' device of some kind. Sadly, even modern 'dumb' feature phones include the same far too powerful ARM CPUs and PC level wireless networking components along with the usual Bluetooth and other tools/protocols and risk factors inherent in such devices, so unfortunately there are no modern 'safe' mobile phones when it comes to privacy/security, at least as far as I can tell. They all run the same general purpose mobile operating systems (Android or iOS and the now defunct Windows Mobile) rather than the proprietary and often device/model specific operating systems/software phones like mine use, which are far less likely to even be targeted, much less compromised by anyone with ill intent. In fact, without the 'convenience' of biometrics like fingerprint readers, facial recognition, GPS and other glorious enhancements which have made the modern smart phone the absolute perfect device for mass surveillance as well as targeted attacks, data theft, violation of privacy (including recording audio, video, location, inputs/text/touches, along with all the data from apps like web browsers), my phone is quite dated, but also vastly more secure than any of the phones that have been released over the past several years, if only because of the technology and capabilities it doesn't have. It seems that these days, it is much easier to get more than I want from a phone, but at the cost of any sense of privacy and security. It's become an industry of handheld computers, and worse, each contains a built in GPS tracker, microphone, at least 1 high resolution camera and much more, and people willingly carry these device around with them everywhere they go, and they conduct countless activities on the devices themselves, especially if the device is used for any sort of social networking activities and the like (not to mention online banking/purchases as well as local transactions via electronic pay systems). It provides a perfect tool for anyone hoping to scam, steal from, or harm you. They can know your location at all times, and often what you are doing, and if you keep any sort of schedule/appointment calendar on the device, they can even plan a future robbery of your home because you've provided them with a convenient schedule of dates and times you are guaranteed not to be there (this is why they warn people about talking about vacation plans and the like on social media). Unfortunately, just as with my extremely reluctant adoption of Windows 10, I too will eventually be forced to get a modern 'smart' phone. I don't want it. I have no use for the vast majority of capabilities it will no doubt include. Heck, I don't even need a phone that is capable of going online at all (and my current one doesn't) but it doesn't matter. I'll have a mobile computer just to make the occasional text or phone call. It will sit on a table by its charger 99% of the time except for the rare occasion that I receive a call from someone I know (I have the ringtones configured so that it only actually rings if a number from my contacts list is calling; otherwise the phone will light up, but it won't make a sound; it's brilliant for dealing with scam calls and advertisers) or I decide to send someone a text. Many people use their phones almost constantly, but I have my PC for that. The phone has no advantage for me since I spend the vast majority of my time at home. I have no social life so I don't need any 'always on', 'always online', 'always connected' devices in my world, nor do I need the headache of knowing full well that I and the person I'm talking to may not be the only ones listening to our conversations so I typically avoid using them, but I'm obviously not the target demographic for most phone providers .
  5. It likely isn't necessary, however I'd personally recommend checking manually occasionally just as a general best practice, and I recommend doing the same for all applications that run on a system, not just the anti-malware software, as bugs, and most importantly software vulnerabilities which may leave the door open to malicious exploits are regularly patched and released with updates from software producers.
  6. I'd also suggest going ahead and installing Malwarebytes Browser Guard as I noted above, assuming you aren't using it already. It will augment your protection, even if you keep Web Protection enabled, as it blocks many items not blocked by the Web Protection in Malwarebytes Premium and the two tools work very well together.
  7. Thanks for the clarification, AdvancedSetup. I wasn't sure what the exact criteria were.
  8. Greetings, I'm not aware of any issues with OS upgrades on the Mac platform, however I do know that on Windows it is always a good idea to reinstall the program following an OS upgrade (or system restore for that matter) just to ensure that all required components/files are present and that none of the application's data is corrupted or out of sync. I can't speak authoritatively on the subject, however I'd personally suggest going ahead and reinstalling following your OS upgrade just to be safe. Again, this is just my personal opinion though, and I really don't know enough about the Mac platform and how Malwarebytes' installs handle upgrades on the OS so if anyone more familiar with the situation says otherwise, you should probably go with their recommendations.
  9. Wow, I didn't realize she was a full year out of date. That is a long time and I would think she should have been offered the new version by now, at least if she's regularly online for it to update. It is possible that the older version she had did not include the ability to upgrade to new versions so she should be fine once the new version is installed as it definitely includes that capability so she should receive any future versions much sooner.
  10. Greetings, It sounds as though your system is being affected by a known issue with the Web Protection component in Malwarebytes which can cause performance issues with the network and some applications over time (likely due to some sort of cumulative effect in memory, though that's just my own speculation). The Developers are aware of this issue and a fix is being worked on to be released in a future version of Malwarebytes once it is ready. You can keep an eye on the forums for info on releases and updates on this issue, and a member of the staff will likely respond to this thread once a fix for this issue has been released. In the meantime, disabling Web Protection in Malwarebytes should prevent the issue from occurring, or you may revert to an earlier version of Malwarebytes which is not impacted by this issue until a new version with the fix is released. I would also recommend installing the free Malwarebytes Browser Guard for any Chromium based browser(s) you might use as well as Firefox if you use that as it will provide the same blocking as Web Protection, only limited to just protecting your browser(s) rather than the whole system (and you may keep it once the issue with Web Protection is resolved), though it does have the benefit of including blocking for some items not blocked by Web Protection (including many ads and trackers, as well as behavior based blocking of unknown sites; something the Web Protection in Malwarebytes cannot do because it resides outside the browser). If you wish to revert to the earlier version of Malwarebytes let us know and we'll provide a link to download it and instructions on how to configure it so that it doesn't automatically upgrade to the current version containing the issue.
  11. I never use my cell phone for any sort of banking/transactions.
  12. Greetings, She should be able to simply download and install the latest version over the top of the existing version. The hourly updates are primarily for database updates, and while new versions will be distributed through the automatic update system, they are metered out to users gradually over time rather than upgrading all users immediately so for users who wish to always have the latest build I would recommend checking for new versions periodically (once or twice per month should be sufficient) to ensure that you have the latest build. I hope this helps and if there is anything else we can help with please let us know and please let us know if she runs into any trouble getting the new version installed. Thanks
  13. If the system where Malwarebytes is installed is detected as a business environment then the product will behave this way in free mode, not allowing remediation of threats. I don't know what criteria are used for determining if a system is a business device, however if it is a home system and the above instructions do not work then a member of the staff may need to advise on what to do to troubleshoot the issue.
  14. Greetings, If you have fast startup enabled in Windows and are relying on your normal system shutdown at the end of the day and powering the system back up in the morning when you awake to handle the restart required by the Malwarebytes update, it is very likely that the system has not yet actually been restarted. This is because fast startup places the system in a hybrid sleep type state rather than fully shutting it down when you power the system off. This means that when you start it up again, you aren't actually starting with a fresh boot of the OS, but actually more like waking the system from hibernation or sleep. To perform an actual restart when fast startup is enabled you must use the restart option in the START menu in Windows (not shut down) and allow the system to restart and that should resolve it. To prevent this in the future, and to eliminate the hybrid sleep state, disable fast startup in Windows as described here and here. Please let us know how it goes, and if the issue is still unresolved please do the following so that we may take a closer look and advise: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. Greetings, Please see if the information located in this support article as well as this support article are helpful at all. If you still have trouble then please proceed with creating a new support ticket as indicated by Porthos above and Malwarebytes Support will assist you directly via email. I hope this helps. Thanks
  16. No, I hadn't noticed. I generally let Malwarebytes update itself automatically so I don't really notice most of the time when the databases have been updated.
  17. Greetings, Yes, it does. Defender will automatically re-enable when Malwarebytes is in free mode, and of course you may toggle the setting manually in Malwarebytes, however we do have many users who use the two programs together to protect their systems so that is an option for you as well if you wish, though it is not a requirement of course.
  18. Greetings, Please sign up for an account at My.Malwarebytes.com as detailed in this support article using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that email account) and it should display any license keys associated with that email address. If that does not resolve the issue then please contact Malwarebytes Support directly via the form on this page and they will assist you further as we do not have access to customer licenses here on the forums but Support does. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  19. Greetings, The jump you're seeing is most likely due to the registry portion of the scan which checks many items very quickly (since the registry is nothing more than a large database technically). Malwarebytes counts each registry key/value/data entry that it checks as an individual object the same way it does for individual files and processes since it detects registry items in addition to the other components of an infection or PUP. I hope that clears things up and if there is anything else we might help you with please let us know. Thanks
  20. It's only partially portable; it still has to load a driver, right?
  21. Greetings, Please try disabling fast startup as instructed here and then restart the system and see if Malwarebytes now works properly. Please let us know how it goes. Thanks
  22. It definitely sounds like the same issue being reported by others. Disabling Web Protection or reverting to an earlier version of Malwarebytes which is unaffected by this issue are possible workarounds until it has been resolved in a new release. Once the issue is fixed a member of the staff will respond to threads here on the forums involving this issue to notify affected users of the fix, advising them to update to the new build including the fix once it has been released. I do not know if they will create a pinned topic specific to this issue, though I doubt it as typically they include information in the release notes and advise affected users by replying to them directly via their threads and most releases include fixes for more than a single issue so creating a pinned topic for each would get cluttered and confusing, at least in my opinion.
  23. Greetings, The Web Protection component in Malwarebytes relies on the same WFP API's as the built in Windows Firewall so they reside at the same level of the network stack. This is likely the reason you're still seeing the block notifications. If you are behind a hardware firewall such as a router or switch which includes a firewall then you can block the site that way to avoid the alerts. That said, it is also possible that the block is a false positive and if you believe this to be the case then please refer to the information in this topic as well as this topic, then create a new topic in the Website Blocking FP area by clicking here and a member of the Research team will analyze the site and remove it from the block database if it proves to be an FP. I hope this helps and if there is anything else we might assist with please let us know. Thanks
  24. Greetings, Staff members respond to the threads about an issue to alert the customers when an issue is fixed in addition to it being documented in the release notes for the product. With that said, I am not aware of any issue specific to Windows 10 build 2004 (I'm running build 2004 with Malwarebytes just fine on my own system as I type this), however if you are referring to the web traffic/browser slowdown issue affecting multiple users, it is actively being worked on by the Developers and a member of the Support team will respond to threads about that issue to inform the users once it has been fixed. I hope this helps, and if there is anything else we might be of assistance with please let us know. Thanks
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