Jump to content

exile360

Experts
  • Content Count

    29,011
  • Joined

  • Last visited

  • Days Won

    3

Posts posted by exile360

  1. Yes, as long as you either keep Web Protection disabled, or disable/remove ExpressVPN, you shouldn't experience any further BSODs.

    If you haven't done so already, I'd also recommend installing Malwarebytes Browser Guard as it will give back at least some of the protection normally provided by Web Protection, though only for your web browser rather than your entire system.  It uses many of the same web block databases as Web Protection and also includes behavior based blocking for tech support scam sites and other threats and additionally blocks many ads and trackers to guard your privacy (items not blocked by Web Protection), so if you do end up re-enabling Web Protection later on, you should still keep Malwarebytes Browser Guard as it adds to the shielding provided by Web Protection in Malwarebytes Premium.  It is free and is available for Chromium based browsers as well as Mozilla Firefox.

  2. I would also add that beta software should NEVER be used in any production environment as the purpose of beta testing is to find bugs and validate the stability of a new product/build which has not yet been deemed stable enough for release to production environments and running any kind of beta software on production machines could seriously compromise the stability of the systems and security of the data on those systems.

    To disable beta updates, visit settings in Malwarebytes by clicking the small gear icon in the upper right and under the General tab toggle the setting under Beta updates to the Off position which is the default for this option.

  3. Greetings,

    I took a look at your logs and discovered you have ExpressVPN installed and at least traces of a past Norton installation.  ExpressVPN is known to conflict with the Web Protection in Malwarebytes which uses the driver mwac.sys and this is likely the cause of the BSODs.  Please refer to this support article for additional info.

    In the meantime, if you remove ExpressVPN and restart your system, it should eliminate the issues you've been experiencing.  I'd also suggest running the Norton Removal Tool to eliminate any traces of Norton that might be left behind on the system.

    Please let us know how it goes and if you continue to experience any issues or not.

    Thanks

  4. Greetings,

    Windows and Mac are obviously very different as are the threats faced by each platform and each product was specifically designed to deal with the latest threats for each platform and each product uses its own protection, scan engine and database updates to target the specific threats for each platform.

    I hope that helps to clarify things a bit.

    If there is anything else we can help with please let us know.

    Thanks

  5. Greetings,

    We don't have access to user licenses or accounts here on the forum so you will need to contact Malwarebytes Support directly via the form on this page if you haven't done so already, though keep in mind that it may take several days to get a response due to a higher than normal support queue at the moment.  As KenW mentioned above, they should be able to change your license keys to prevent them from being used by anyone not authorized to do so.

  6. Greetings,

    Items placed in quarantine are rendered inoperable so they cannot do any harm to your system.  Malwarebytes always places items in quarantine by default in case there is any sort of issue such as a false positive (FP) or a problem where the system or an installed application is broken by removing the items so that they can be easily restored from quarantine if needed.  You can always visit the Quarantine tab and delete any items permanently from there if you wish to do so.

    As for what happened to your Malwarebytes installation, I'm not certain, however it is possible that at some point it tried to update to a newer version and the install did not complete fully, resulting in some of the shortcuts and registry entries being removed, however there is no way to know for certain.  The free version has no way to protect itself against being removed since it has no active protection, however the Premium version has a full self-defense driver to defend itself against attacks and threats.

    With all of that said, I'd recommend performing a clean install just to make certain that there are no further issues with your installation of the software.  It would also be a good idea to perform another scan after you do so just to make sure that no threats remain on the system:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    Please let us know how it goes and if you encounter any further issues.

    Thanks

  7. Probably because it was a component update (CU), not a full build/version update/upgrade.  Those (CUs) try to install silently just like database updates, attempting to replace in-use files and binaries without forcing a shutdown/reboot and without launching an interactive installer.

    At least that's my understanding.

  8. Greetings,

    Please do the following and let us know if it helps or not:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    Thanks

  9. 1 hour ago, jster2020 said:

    Not to be stupid but can I run the offline installer while I am on line?

    Yes, you can.  The only difference is that you don't have to have an internet connection to run it as it includes the databases and other files that would normally need to be downloaded by the regular web based installer.  You should still update after installing it though (and it will do so automatically whenever you run a scan) just to make sure it has the latest updates.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.