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exile360

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Posts posted by exile360


  1. Greetings,

    Please try logging into Safe Mode with Networking and then using the clean function in the Malwarebytes Support Tool there to see if it is able to remove Malwarebytes, then restart your system and allow it to start normally.

    Assuming that works, you should be able to reinstall Malwarebytes and create the exclusion however I'd suggest posting logs so that we may try to determine what is causing Malwarebytes to block the application and why Malwarebytes was hanging up (especially if it continues to do so after being reinstalled):

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  2. Greetings,

    I'm sorry to hear that you're experiencing this attack, but we will help you get cleaned up.  Please begin by following the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will guide you in cleaning your system of any threats.

    Please let us know if there is anything else we might assist you with.

    Thanks


  3. I believe this is one of the reasons the Web Protection in Malwarebytes doesn't target less malicious items like trackers and ads the way the browser extension does (since such things are more common for browser extensions to block, i.e. ad blockers like uBlock Origin and Adblock Plus) and instead targets specifically malicious sites and servers.  They are always saying how they are not the internet police, and I think this discussion expresses one of the key reasons why.


  4. Greetings,

    I'm sorry that you're experiencing trouble with the software but we'll do our best to help.  To begin, please go ahead and restart your system and this time do not start a scan with Malwarebytes yet.  First, please do the following so that we may take a look at your installation and environment to figure out what might be causing the issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  5. Greetings,

    Please begin by signing up for an account at My.Malwarebytes.com by following the instructions in this support article.  Once that is done, if your license key does not show up, try adding it as described in this support article.

    Once that is done, if you are still unable to reset your license's status, please contact Malwarebytes Support by filling out the information on this page to create a support ticket and they will be able to assist you further (we do not have access to the licensing system here on the forums).

    I hope this helps, and if there is anything else we might assist you with please let us know.

    Thanks


  6. I don't believe there really is any way to 'check'.  Files are locked or they are not, and the only way to find out is to actually attempt to replace them by installing the new versions, and at the end of that process, if anything was not replaced then a reboot is required.  The best they can likely do is simply say that a reboot might be required, similar to how some Windows Updates say the same thing that a restart may be required preceding the updates.


  7. Greetings,

    The option to allow custom blocks has been requested in the past for both Malwarebytes Browser Guard and Web Protection in Malwarebytes Premium, however the feature still does not exist.

    That said, I will pass on your feedback to the Product team for consideration.

    Thanks


  8. Interesting, if the browser itself is contacting the suggested websites for caching or similar, then that could explain the blocks.  Since the browser is actually attempting to connect to a blocked site, Malwarebytes blocks it as it should, assuming your assessment of the situation is accurate (makes perfect sense to me; modern browsers often try to cache sites they think you *might* want to connect to quite often in order to try and make the browser seem faster/snappier for loading pages).


  9. Probably not, because there is no way to know if the system is going to keep a process, driver or file locked against being replaced.  Basically, if the system is still using one of the files, that file cannot be replaced until the system is restarted, but there is no way for the installer to know for certain whether or not that will occur (though they do try to make the application work so that it will be able to terminate from memory completely during upgrades; the OS just doesn't always cooperate unfortunately).


  10. Greetings,

    Malwarebytes should not be blocking Windows Media Player unless it is detecting some kind of threat.  Please do the following so that we may take a closer look at what is happening:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  11. Greetings,

    Please try the following to see if it resolves the issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    Please let us know how it goes and if you have any further problems.

    Thanks


  12. Greetings,

    Malwarebytes always creates a backup copy of anything it removes in Quarantine.  Items may be restored from Quarantine by accessing the Quarantine tab under the History section in Malwarebytes.  Details on how to do so can be found in this support article.  Items in quarantine cannot harm your computer so you may keep them there for as long as you wish in case you ever discover a false positive and need to restore an item.  If you delete items from Quarantine then they cannot be recovered unless you have the item backed up elsewhere so I would definitely suggest not deleting items from Quarantine unless you need to.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks

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