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exile360

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Posts posted by exile360


  1. Excellent, I'm glad that you were able to resolve the issue and that I was able to help.

    Since there were threats on the system I would also recommend making certain the system is clean just to make sure nothing slipped by the scans.  To do so, please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any remaining threats and removing them if any are present.

    If there is anything else we might assist you with please don't hesitate to let us know.

    Thanks


  2. Greetings,

    It appears that your User Account Control (UAC) settings have been modified:

    UAC Settings
    ==================================
    EnableLUA:                      On
    Consent Prompt Behavior Admin:  Off

    Given that Malwarebytes, like the vast majority of modern Windows applications, is fully UAC compatible and compliant, using non-default UAC settings might cause permissions issues with the program and its functions.  I would first suggest restoring UAC to its default settings and then trying a repair using the Malwarebytes Support Tool to see if that resolves the issues.  Instructions on resetting UAC can be found on this page and instructions for performing the repair install can be found below:

    1. Run the Malwarebytes Support Tool
    2. Accept the EULA and click Start Repair
    3. Follow the onscreen instructions and reboot your system if prompted to do so

    If the issue still persists then please try disabling Avast temporarily as it may be interfering with the installation.  If that resolves the problems then please try creating exclusions in Avast's real-time protection for the items listed in this support article.

    Please let us know how it goes and if the issue is resolved or not.

    Thanks


  3. Greetings,

    To move your license from one device to another you should first deactivate your license key on the existing device as described in this support article then you may activate the software on your new device.

    I would also suggest signing up for an account at My.Malwarebytes.com if you haven't done so already.  Instructions on doing so can be found in this support article.  Once you're signed up you will be able to manage your Malwarebytes product licenses from any computer using a web browser and you'll be able to see the status of each license and the device(s) they are active on.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks


  4. Greetings,

    I believe they 'hid' them by putting them in the advanced scanners menu because the default Threat Scan has always been the recommended and default scan type, especially for 'casual users' as you say, since the Threat Scan is engineered to look in all of the places that threats are known to hide/install themselves (including checking all loading points/startup locations as well as all active processes and threads in memory, which means that even if a threat were running from a non-default location, it would still be detected).  The Malwarebytes Research team can change where the default scan checks at any time through database updates (not requiring a full program/build update or new product release) so the default scan is dynamic and can be adapted to target any new threats' locations that might be used in the future.

    In fact, at one time Malwarebytes actually considered removing the custom/full scan feature completely because they saw no need for it, again, because the default Threat Scan already looks in all locations where malware likes to hide.  The only reason they left it in was for the occasional advanced users that like to use the custom scan feature.  This is also why they don't have the option front and center and instead feature just the default Threat Scan prominently in the main UI.

    As for the Hyper Scan/Flash Scan (now known as the 'Quick Scan'), it was always designed to be a very brief check of system loading points/startup locations and running processes in memory to quickly determine if the system is currently under attack by any active threats.  If anything is detected by this scan, it is recommended to perform a Threat Scan (the default scan type) to ensure no additional threats are present.


  5. I'm guessing that folder is a known install location created by adware which would be why it is detecting it.  That said, it likely would be a good idea to check the folder and see if anything is contained in it (I'm guessing not since ADWCleaner isn't showing any traces/files being detected within the folder).  It may just be left over from something that was installed on the system but has since been removed.


  6. Greetings,

    What Porthos says above is accurate.  This function does not currently exist, however if any threats try to execute from a flash drive attached to the system it should be detected and quarantined by Malwarebytes' Premium's real-time protection.

    With that said, this feature has been requested and I will let the Product Team know that you would like to have this functionality so that they might consider adding it in a future Malwarebytes release.


  7. Greetings,

    If the program you saw before reinstalling Windows was called Luke Filewalker then it most likely belongs to Avira Antivirus.

    With that said, it sounds like you are still having trouble with your system and may have some kind of infection causing problems.  Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any remaining threats and guide you in getting the system cleaned up.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks


  8. Greetings,

    You may either contact Malwarebytes Support to retrieve your license key, or create an account at My.Malwarebytes.com using the same email address you used when you purchased your license key by following the instructions in this support article.  If you need to contact Malwarebytes Support, please fill out the form on the bottom of this page and they will assist you in looking up your license key.

    You can download the latest version of Malwarebytes from here and you may also refer to the Malwarebytes 4 user guide here for your reference.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks


  9. Greetings,

    Why would you want to do that?  I ask because it is pretty standard for tools of this type to display the number of blocked items on a given page the way that Malwarebytes does; in fact, here is an image from my own browser illustrating my point:

    numbers.png.e5e9e288bfacce3127ec37b644681ecf.png

    As you can see, Malwarebytes is not alone.  At least 3 of my other browser extensions display a number for the blocked items on each website I visit, and as far as I can tell, only one of them has an option to disable this function.

    That said, I will request that the Developers add this option, however it would be best if I could give them a reason so if you could explain why you desire this feature that would be most helpful.

    Thanks


  10. Greetings,

    I am a Windows user so I do not know all of the details and inner working of the application, however I suspect it likely does still display a notification/alert status whenever the program's detection signatures are out of date.  You might also be able to find answers to some of your questions in the Malwarebytes for Mac v4 user guide located here.

    In the meantime, hopefully a member of the Mac Support team will be able to provide more definitive answers to your questions, but I hope that I have been able to help in some way.


  11. Greetings,

    I'm not certain if this helps or not as I am a Windows user, however the guide for Malwarebytes for Mac v4 indicates that there is an option to change the icon to black and white, however I don't know if that is what you were referring to or not.  You may see what I am referring to in this page of the guide.  The table of contents for the guide can be found here.

    In the meantime, I have made a note of your feedback and will be sure to pass it on to the Product team for review and consideration.

    A member of Support should respond here to provide a more qualified answer than the one I provided since I am a Windows user, however I hope this helps.


  12. Greetings,

    There are actually 3 settings for controlling rootkit scanning, and if you don't enable the right one for the scan being run, rootkit scanning will not be enabled for that scan.  First, for Threat Scans that are run manually (not through the scheduler), you need to go to settings under the Security tab and enable the option Scan for rootkits under Scan options.

    security_settings.png.787176bef59f0e4becfc7e0bb3aebde3.png

    Next, for Custom Scans that you perform manually you need to enable the option to scan for rootkits by checking the box next to Scan for rootkits in the Configure Custom Scan page.

    custom_scan.png.f8756c8daf7c76c0b2cbd288175e18b3.png

    And finally, for scheduled scans, you need to edit your scheduled scan and click the Advanced link on the right side of the edit page for your scheduled scan and check the box next to Scan for rootkits.

    scheduler.png.8af6b2c7b60bd9ba142f30067aa054a1.png

    I hope that helps to clarify things.  You may also refer to the full Malwarebytes 4 user guide located here for more details about using Malwarebytes and its various features.

    If that does not resolve the issue, then please make sure that fast startup is disabled if you are using Windows 10 as it may cause issues with Malwarebytes.  You can learn more and find instructions on how to disable it here as well as here.

    If this does not resolve the issue then please do the following so that we may check to see what might be going on with your Malwarebytes installation:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes and whether or not the issue is resolved.

    Thanks


  13. Greetings,

    Please try restarting the system and then trying the scan again to see if it is able to complete.  It is possible that it got hung up updating or loading one of its drivers for some reason.

    If that fails to resolve it then please do the following so that we may analyze your installation to try and determine the cause of the issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes, and if necessary, please provide the requested ZIP archive.

    Thanks


  14. Additionally, verifying and rebuilding the WMI Repository may correct the issue (it is a known fix for obsolete entries and inaccurate data in Security Center/Action Center).  The following articles provide further details:

    https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMIDiag-2-2-is-here/ba-p/375642
    https://success.solarwindsmsp.com/kb/solarwinds_n-central/Re-sync-or-rebuild-the-WMI-Repository
    https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMI-Rebuilding-the-WMI-Repository/ba-p/373846

    NOTE: while I have verified these functions in Windows Vista and Windows 7, I do not know for certain that they work the same in Windows 10, so please follow the advice from AdvancedSetup if he believes this method should not be used.

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