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exile360

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Posts posted by exile360

  1. Greetings,

    There might be an issue with the software not reading exclusions correctly for some reason.  Please start by restarting Malwarebytes by right-clicking on the Malwarebytes tray icon in the notification area near your system clock and selecting Quit Malwarebytes, then wait approximately 30 seconds ~ 1 minute to allow things to settle down so that the program has time to fully unload all of its processes and drivers from memory, then launch Malwarebytes again by double-clicking its icon on the desktop or in your START menu (you should be able to find it using the search box in the START menu if you don't see it immediately).

    Once that is done, test to see if the site is still being blocked.  If it is, also make sure that it is not being blocked by Malwarebytes Browser Guard if you have it installed.  When Malwarebytes Premium blocks a website you should see a notification about it from your system tray, however when a site is blocked by Malwarebytes Browser Guard you should only see the block info in your web browser.

    If that does not resolve the issue, please do the following so that we may take a look and try to determine what might be causing the issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes.

    Thanks

  2. Greetings,

    It sounds like it might be due to a rotating hosted ad on the website which may be occasionally displaying an ad from a blocked/malicious server (potentially a malvertisement or ad for a PUP (Potentially Unwanted Program).  If you want to make certain the system is not infected please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

  3. Greetings,

    She shouldn't have any issues, and you can also share keys from My.Malwarebytes.com.  To do so, if you haven't done so already, create an account there by following the instructions in this support article, then follow the instructions in this support article to share your key.  Once shared, the person you shared your key with will receive an email with details and instructions on downloading and activating Malwarebytes along with your license key so that they can activate it.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks

  4. Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 2/28/21
    Scan Time: 7:40 AM
    Log File: 7f345296-79ca-11eb-b6e2-80fa5b64d0e8.json

    -Software Information-
    Version: 4.3.0.98
    Components Version: 1.0.1191
    Update Package Version: 1.0.37585

    File: 3
    Malware.AI.3213452145, C:\USERS\EXILE\DESKTOP\ME_ANALYZER_V1.174.6_R221.RAR, No Action By User, 1000000, 0, 1.0.37585, DC06AA4D6EB907C2BF896371, dds, 01136429, 315B2C18CDA0446B4A94C5A8A82D6A98, BCECED950D3912E9074716DF8C1CD3CBFC5CF579CF21B9DABBD41283D958FD00
    Malware.AI.3213452145, X:\DOWNLOADS\ME_ANALYZER_V1.174.6_R221.RAR, No Action By User, 1000000, 0, 1.0.37585, DC06AA4D6EB907C2BF896371, dds, 01136429, 315B2C18CDA0446B4A94C5A8A82D6A98, BCECED950D3912E9074716DF8C1CD3CBFC5CF579CF21B9DABBD41283D958FD00
    Malware.AI.4118784731, X:\DOWNLOADS\ME_ANALYZER_V1.189.0_R232.RAR, No Action By User, 1000000, 0, 1.0.37585, 17D3F69D1FA101F5F57FAADB, dds, 01136429, 70C8D64073325F173A52395BF76D76ED, BF4D585425B6A55814C1BB12E644833905D9FF829ED49EE6DD9566CF8D879FAA

    Download for the most recent version of ME Analyzer is available here if needed:

    https://github.com/platomav/MEAnalyzer/releases/download/v1.189.0-r232/ME_Analyzer_v1.189.0_r232.rar

    https://www.virustotal.com/gui/file/bceced950d3912e9074716df8c1cd3cbfc5cf579cf21b9dabbd41283d958fd00/detection
    https://www.virustotal.com/gui/file/bf4d585425b6a55814c1bb12e644833905d9ff829ed49ee6dd9566cf8d879faa/detection

  5. None that I know of, however I don't have much visibility beyond the users here on the forums.  That said, many of the most commonly conflicting applications are listed in this support article just for anyone curious (though it does not list all known conflicting apps).

    Given that Avira has some popularity with their free version and being known, at least in the past, to have good detection rates, I would expect that if there were any issues between the two we would have likely seen several users posting about it here on the forums, so I believe you should be fine running the two of them together.

  6. Greetings,

    If you're having trouble with an unwanted site showing up in your browser repeatedly, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats which should fix the issue.

    If there is anything else we can help with please let us know.

    Thanks

  7. I don't know for certain, but based on past recent betas I don't expect it to take too long before it is released.

    As for reservations about the beta, I'd actually suggest that you'd be better off running it vs the stable release since the current release is known to be a likely cause of BSODs on your system so the possibilities with the beta are essentially A) it fixes the BSOD, in which case you're definitely better off with the beta than with the release version, or B) it doesn't fix the BSOD in which case you're no worse off than you would be with the release version.

    Either way it's definitely worth a try because of the potential gain in correcting the BSODs.

  8. Greetings,

    A new beta, Component Packate Version 1.0.1191 is available which will likely correct the issue.  If you wish to try it, please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then enable beta updates under the General tab then return to the top of the same tab and click the Check for updates button to have it download and install the new build.

    Once that is done restart the system and test to verify that the BSOD no longer occurs.

    If you do decide to test the beta, please let us know how it goes and whether or not you continue to see the BSODs.

    Thanks

  9. Hello again,

    I just wanted to check in with you to see how things are going and also make you aware that there was an issue on our end with Privacy being unable to connect for some customers and it is possible that this is what caused the outage in your case.  If so, the issue should now be resolved, however if it is not please let us know and we can continue to troubleshoot the issue with you.

    Thank you, and I apologize for any inconvenience this outage might have caused.

    • Like 1
  10. Greetings,

    I'm sorry you're having trouble getting the VPN to connect but we'll do our best to help.

    This appears to be a work/business machine, so please consult with your IT department before making any configuration changes to your device if they are in charge of managing your device and the applications installed on it.

    To start troubleshooting, please restart the system since Malwarebytes Privacy appears to have been recently installed or reinstalled and some files are waiting for a reboot to finish installing/being replaced on disk.

    If the problem remains, please try performing a clean uninstall/reinstall of Malwarebytes using the Malwarebytes Support Tool:

    1. Run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version of Malwarebytes Premium from here and the latest version of Privacy from here

    Once that is done, if the issue still persists, I also noticed some other VPN apps on your system which may be conflicting with Malwarebytes Privacy, possibly contributing to or causing the issue.  Please first try disabling or if possible, removing the following applications and restarting afterwards and testing to see if you can then get Malwarebytes Privacy to connect:

    SoftEther VPN Client
    Steganos Software OkayFreedom
    Cisco AnyConnect Secure Mobility Client
    No-IP DUC

    If removing or disabling those does not resolve the issue, please see if restoring the default DNS server settings for your network connection resolves the issue; there is an option in Malwarebytes Privacy under the Network tab in its settings to configure an alternate DNS as documented in this support article and you can try setting your DNS server as 8.8.8.8 there if you wish once you have verified that Malwarebytes Privacy is now able to connect.

    If none of the above resolves the issue, please see if disabling or removing Bonjour (an Apple network streaming application; it is used for streaming audio and video to/from Apple devices on your network to/from your PC and is sometimes known to cause issues with Malwarebytes Privacy).

    Please let us know how it goes and if Malwarebytes Privacy is now able to connect or not.

    Thanks

  11. Greetings,

    Unfortunately determining the exact source of an infection can be difficult and often impossible, however my advice would be to allow one of our malware removal specialists to take a look as they can at least help make certain that no additional undetected threats remain on your system and they might be able to help determine what caused the previously detected threat to get onto your system.  To seek their aid, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

    Good luck, and I hope that they are able to help set your mind at ease.

  12. As long as the game is functional with the blocks in place, I'd leave it as is.  If the game does need to access the blocked sites I'd recommend excluding the game's main EXE from Web Protection rather than excluding the blocked sites themselves (since a server hosting malicious content is far more likely to infect systems through a web browser rather than a game and it's likely a situation where the blocked IPs/servers are hosting multiple sites, some of which are malicious and others which are likely clean which are used by the game you're playing).

    If you do decide to exclude the game from Web Protection instructions on doing so may be found under the Allow an application to connect to the Internet section of this support article.

    It may also be a good idea to contact the game's support team to inform them about the IPs and perhaps they will change hosts/servers if they can in order to avoid the issue.

  13. Greetings,

    Based on the type of detection, I believe all it did was block an app from executing so nothing was actually quarantined.  If Malwarebytes does remove an item it will create a backup in quarantine first before doing so.

    You can view additional details about the detection, including the specific application/process that was detected/blocked so that you can verify that it still exists on disk by clicking on the Detection History card on the main dashboard then selecting the History menu item and opening the report from the detected item either by double-clicking on it or by hovering your mouse over it and clicking the eye icon.  If an item was quarantined it will say as much under Action, but if it simply says Blocked then it did not remove anything and only blocked execution of the file/process when it tried to run in memory.

    If you believe the detection to be a false positive please create a new post in this area and include a copy of the report, either by exporting it to a text file and attaching it or by copying it to the clipboard and pasting it into your post in that area.  Both functions are available by clicking on the Export link at the bottom left of the report when viewing it.

    I hope this helps and if we may be of assistance with anything else please let us know.

    Thanks

  14. Greetings,

    Malwarebytes does not include a traditional antivirus engine, however it is a complete AV replacement based on the various layers of protection and detection techniques it uses.  Please refer to the information in this support article as well as this FAQ entry for more info.

    You can also learn more about how the various components of Malwarebytes work to stop attacks and threats at every phase of the kill chain by reviewing the diagram and information on this page.

    With all of that said, you can optionally keep Windows Defender active alongside Malwarebytes Premium if you wish to do so. To accomplish this open Malwarebytes and access settings by clicking the small gear icon in the upper right, then under the Security tab disable the option under Windows Security Center and Windows Defender will be enabled automatically.

    If there is anything else we might assist you with please let us know.

    Thanks

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