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Posts posted by exile360

  1. 14 minutes ago, Porthos said:

    The browser guard has no way to know/detect you have MB premium. At least at this time.

    Yes, the 'Get Full Protection' banner promoting Premium is just a static image because at least for now, there is no way for an extension inside a web browser to detect what other software might be installed on the system because it is essentially 'sandboxed' inside the web browser and cannot check to determine if Premium is already installed/active or not.  This has been reported to the Product team and we are hopeful that they will be able to find some kind of solution with the Developers so that it is able to detect when Malwarebytes Premium is already present on the system.

  2. 26 minutes ago, Anakin64 said:

    Could it be a conflict between Fast Startup and Malwarebytes?

    Yes, absolutely it is possible.  Fast startup has been known to cause issues with Malwarebytes and other software including countless incidents of unpredictable behaviors and software malfunctions due to the way it alters how the system starts up and how some items are retained in memory while others are shut down normally and expected to restart as they normally would, which is not always possible (particularly for an application like Malwarebytes which relies on its primary service, MBAMService.exe, to load the application's drivers and other startup components, including the tray/UI on every boot, but since it is retained in memory while the UI is shut down it doesn't go through its normal startup routine to load the tray as it would under normal circumstances).

  3. You'll find it located under the Scan Options section described as Use signature-less anomaly detection for increased protection.  It uses advanced heuristics, AI algorithms and Machine Learning along with real-time cloud analysis to detect new and unknown threats.  It's a relatively new feature that has been around for about a year if I recall correctly.  It's very powerful but could certainly account for a large amount of the usage you're seeing due to the cloud aspects of this component, and though it is listed under Scan Options, it is actually used in both real-time protection as well as scans so it is always active and in-use by default.

  4. I just did a test install on my copy of IE11 and it works fine here.  It showed up as the primary download on the homepage when I visited it with IE (adblockplus.org) and it's a separate download/installer unlike the add-ons for other browsers.  I ran the setup and had to close IE to avoid a reboot, enabled the add-on when prompted by IE, restarted the browser and it's working fine (and IE11 remains the fastest out of any browser I've ever used even with ABP installed, far outperforming Chrome, SRWare Iron and Firefox in initial browser load times and page load speeds; something I've noted ever since I switched from using IE as my default browser due to Microsoft ending support for it, an unfortunate choice in my opinion given how solid IE11 really is these days).

  5. Please let us know how you get on with telemetry collection disabled, but if it doesn't help then please try disabling the anomalous threat detection component under Settings>Protection as its cloud component may be the culprit for the increase in data usage.  Either way I will be reporting your feedback and experiences to the Malwarebytes Product team for review and consideration as that usage does seem awfully high regardless of what it's doing.

    Thank you for bringing this to our attention.

  6. Thank you for the feedback.  I will make certain to pass it on to the Product team for their consideration.

    What Porthos said above regarding the forums is accurate; the forums software is a completely separate system/database so it cannot be tied to your My.Malwarebytes.com account (and it's actually more secure to keep such things separate anyway, in case any individual system is ever breached in any way it won't compromise your other accounts/services so my preference is always for companies to keep such things totally separate even when they are all owned and operated by a single entity just for better security though I may be in the minority on that; I've just seen too many massive data breaches, especially in recent years, to trust multiple accounts/services to a single logon; the same reason I don't use password managers or ever login to third party services using the likes of Google or Facebook and instead opt to create a unique logon with a unique password for every one, but again, that may be just me).

  7. It sounds like perhaps the service isn't starting properly after system boot.  That's the component that launches the tray and executes scheduled scans.  I'd suggest disabling fast startup if you haven't done so already as it's known to cause problems with Malwarebytes and other applications sometimes.  Instructions on doing so can be found here as well as here.

  8. 40 minutes ago, LiquidTension said:

    Task Manager cannot be used in Windows 10 due to MBAMService running as a protected service.

    Interesting, I was not aware of this.  I guess since clicking 'Show processes from all users' has been replaced with the new 'Users' menu, it doesn't provide the option or any way to show processes that run under the SYSTEM user/account like MBAMService.exe does.  I guess I get why from a security perspective, but that's a real downer for anyone trying to fully monitor and manage all tasks and processes on their systems.

    Oh well, thanks for the info :) 

  9. Self-protection should prevent you from terminating the service manually (it's also highly unstable to stop a service that way by force terminating it).  I'm not sure why the dump isn't working, and I don't think it needs to stop the service to do so as it should just be copying the process's contents from memory to a dump file which can be done while a process is still active and continues running (I've verified this by creating process dumps using Task Manager on active running services and processes, including MBAMService.exe), though the service's hung state might be hanging up other processes and that may be why the dump creation is failing.

    Is there any sort of error message when the dump process fails?

  10. Greetings,

    I'm sorry you're experiencing performance issues with Ransomware Protection but hopefully we can come up with a solution.  Please start by excluding the program folder(s) for OBS and any other programs that are performing a large volume of I/O operations during streaming as this is likely why you're seeing the problem since Ransomware Protection watches in real-time for any ransomware activity on disk and in memory so anything with a lot of reading/writing to disk is going to spike up Ransomware Protection's resource usage.  To do so, follow the instructions under the Exclude a File or Folder section of this support article, selecting the option to exclude the item from detection as ransomware.  Do this for OBS and any other apps which are likely to be creating/modifying a lot of data on disk during your streaming operations and hopefully that will resolve the issue.

    Please let us know how it goes and if the issue is resolved or not.


  11. Thank you for the compliments, I'm glad I could help :) 

    I'm sure the forum guys could easily come up with a better/more condensed way of stating pretty much all of the info I provided (I tend to get kinda verbose in case you couldn't tell by the walls of text above :P), but yes, if they find it useful to do so then they are certainly welcome to, whether by copying/pinning my posts directly or by paraphrasing them to convey any key information that they believe would be useful.

  12. Yes, since you're still viewing third party websites (even though they're forwarded through a VPN), you'll still run across the same kinds of malvertisements, scams, ads and trackers among other things, that Malwarebytes Browser Guard would block.  I use a lot of security for my connection, including both Malwarebytes Premium and Malwarebytes Browser Guard, and on top of all that I also use a large HOSTS file, uBlock Origin, HTTPS Everywhere and more because with so much financial motivation there's a lot of undesirable and hazardous content out there these days, so adding an additional layer like Malwarebytes Browser Guard to the mix is always a good idea, especially given its extended behavior based capabilities which I've found to be quite unique in the security landscape (in fact, I was the one who originally came up with the concept of behaviorally blocking tech support scam sites and the like which led to the original development of the browser extension which became Malwarebytes Browser Guard back when I was part of the Product Management team for Malwarebytes for this very reason because I saw the gap in this area left by other solutions and figured there must be some way to do it given the way these sites/threats behave).

  13. I'm not sure what the image above shows as I cannot see it in my browser, however my perspective on why it cannot be integrated into Malwarebytes, at least not in such a way that it would no longer be a separate browser extension vs working the way the Web Protection component in Malwarebytes Premium is comes down to the fact that it must be an extension within the browser for many of its functions to work, particularly those which depend on analyzing website behavior for heuristically/behaviorally blocking things like persistent ad popups, tech support scam sites and several other categories of threats/undesirable websites.  Website behavior cannot be analyzed outside the browser and the Web Protection component operates outside the browser plugged directly into the network stack via the WFP (Windows Filtering Platform) APIs (the same APIs/framework used by the built in Windows Firewall in modern Windows versions since Vista) and while it is great for blocking known bad sites through targeting blacklisted IPs, domains/URLs and even entire blocks of IP addresses, it cannot analyze the actual actions and contents of a website within any browser to determine if it might be malicious.

    Obviously they could include the extension as a part of the installer package for Malwarebytes Premium, however this would likely be problematic for some browsers which might require that the user manually install extensions by visiting the approved app store for the browser as a security measure (like Apple does and like both Microsoft and Google are likely to in the future).  That said, perhaps they will advertise Malwarebytes Browser Guard in the user interface of Malwarebytes Premium somehow at some point to inform more users/customers of its existence so that they may visit the appropriate page for their browser and install it if they wish to, but that would be up to the Product and Marketing teams to decide if that would be a good option or not, though I wouldn't be opposed to it personally as I'm a big fan of the browser extension.

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