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About exile360

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  1. Greetings, We should be able to get your software back up and running again. I noticed that in your logs it shows a couple of things of concern. First, User Account Control is not set to its default configuration. While this may not be the cause of the problem, Malwarebytes, like the vast majority of modern software, was designed to be fully compliant and compatible with UAC so I would advise re-enabling it/resetting it back to its default setting: UAC Settings: =================== SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA DWORD 1 Status: ON SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin DWORD 0 Status: OFF If you require instructions on how to do so, please refer to the information on this page. Next, it appears that you are running an older version of Malwarebytes 3, so I would recommend you try downloading and installing the latest version from here to see if that resolves the issue. If the problem still persists, then please try performing a clean installation by following the instructions below: Download and run the latest version of the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you have any further issues or questions. Thanks
  2. Greetings, I believe this was a false positive which has since been corrected. You can find more info about this here. As long as the file that was detected was C:\WINDOWS\SYSTEM32\IASRECST.DLL along with the associated registry keys then you may safely restore them from quarantine, update your Malwarebytes database and scan again and they should no longer be detected.
  3. Yes, the issue is with CU 1.0.508 and we're still awaiting a patch/fix from the Developers. It doesn't affect all users (even on Windows 7) but it does seem to be pretty common. There appear to be a few issues that have returned in this release that were previously patched so I suspect some change was made that may have reverted some of the previously patched issues causing them to show up again in this latest release. On the positive side that means that it is very likely that the Developers will be able to track down the cause of these issues quickly, assuming my hypothesis is accurate.
  4. exile360

    pc performance improvement software

    Greetings, As long as you have a decent level of working knowledge you can use a tool such as Microsoft Sysinternals Autoruns to eliminate unnecessary startup items which can greatly improve your system's performance. It's a free tool and creates backups of items you disable as long as you use the checkboxes in the program to disable them (in case you need to later restore them for any reason). Other than that, you can use a temp file cleaner or just use the built in Disk Cleanup utility that comes with Windows to clear your temp folders, web browser cache and other unnecessary files to free up space which may improve performance and is also good for helping protect your privacy (because cookies and other files used by websites to track you are deleted). You can take a look at this topic for more information that may help speed up your system's performance, but the main thing is eliminating software that runs in the background that you don't need to have running all the time (for example, if you play games through Steam but don't do so often enough for it to always be running in the background, use its settings to disable starting with Windows). You may also try disabling unnecessary services, however I'd only recommend doing so if you know what you're doing as you don't want to disable anything essential to your system functioning properly. You may consult a site such as blackviper.com as it provides a lot of info on services and which ones may safely be disabled. Other than that, most of the products and information you'll find online about speeding up your system is bogus. There are a lot of companies selling snake-oil claiming that their products will make your PC run faster but the fact of the matter is that most of these tools don't actually improve system performance at all, and many of them may actually make your system slower or even potentially cause errors and/or crashes by removing things that they should not. If you want more detailed information on such programs, including many of the types of programs Malwarebytes detects and why, you may review the information linked to below: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ Regarding legal precedent, please refer to the following articles which cite two cases involving Malwarebytes and vendors blocked as PUP: https://blog.ericgoldman.org/archives/2017/11/section-230c2-protects-anti-malware-vendor-enigma-v-malwarebytes.htm https://blog.ericgoldman.org/archives/2018/09/section-230-helps-malware-vendor-avoid-liability-for-blocking-decision-pc-drivers-v-malwarebytes.htm The following links should also prove informative as to why many items are classified as PUP by Malwarebytes and address many myths with regards to these kinds of performance enhancement products and utilities: https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/
  5. exile360

    Pups or not?

    Greetings, I couldn't find much about it, but it seems that entry is related to the Media Player Codec Pack, so if you've installed that, then that's where it came from. It appears only a few security vendors detect it at the moment so it most likely is a false positive. You can see a VirusTotal scan of the file here.
  6. exile360

    License Auto-Pause

    I don't know about the donation/communal licensing idea. That could get real complex real fast and I doubt enough people would contribute for it to be worthwhile, but it's not a bad idea for a startup or open source software company for fostering a new/growing community to support and promote their software. As for the pause/resume thing, that would be tough to determine off vs disconnected from the net. It might be possible to somehow log hours online while the software runs, but preventing users from tampering with or deleting the data could be difficult if not impossible (even if encrypted, they could just delete it before it syncs with the servers which would mean it would have to fall back to the normal way of handling license duration, which is likely all they'd do anyway). The only way I could see to really pause a license would be if everyone were forced to use the My.Malwarebytes.com license management system and as long as a license isn't active on any devices, the remaining duration of the license is unaffected, but as soon as any device is activated, the clock starts/resumes on the license term and continues until that device/all devices are deactivated again.
  7. exile360

    Browser blocked after 20 mins

    Greetings, I would suggest creating a new topic in the malware removal area to allow one of our malware removal specialists to take a closer look at your system to verify that there isn't some kind of infection causing this issue. To do so, please read and follow the instructions found in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. Hopefully they'll be able to figure out what's going on with your system to cause this issue and will be able to successfully resolve it. Please let us know if there's anything else we might do to assist you. Thanks
  8. Yep, I don't think there are any issues on 8.1, at least as long as you aren't using Avast, AVG or ESET as your AV. It's also worth testing to see which specific protection module is causing the issues on your Windows 7 system so I'd advise trying to enable either Web Protection or Ransomware Protection to determine which one is causing the issues and leave the one that isn't causing the problems enabled that way you have as much active protection as possible. It may also be a good idea to install the Malwarebytes browser extension beta if you use Chrome (or any other Chromium based browser such as Vivaldi or SRWare Iron) or Firefox as it will at least protect your web browser when surfing if you have to keep Web Protection disabled and it also blocks some items that Web Protection does not including ads and many tracking servers to guard your privacy. It also has new behavior based blocking for protecting against new and unknown tech support scam sites and phishing sites and also includes blocking for clickbait sites and links and it's fully compatible with the Web Protection component in Malwarebytes 3 so even when this issue is resolved you may continue to use the browser extension to enhance your protection and privacy on the web. You can find out more and download the extension at the following links: Chrome Firefox
  9. Greetings, Please do the following to perform a clean installation of Malwarebytes 3 and hopefully that will resolve the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you have any further problems getting the software to work. Thanks
  10. exile360

    License Auto-Pause

    Unfortunately it would be easy to abuse this by keeping the licensing servers blocked and updating the databases offline, though if they got tougher on enforcement by requiring frequent check-ins with the licensing server to retain the paid features I suppose that would be OK, but I don't know how all users would feel about that. It would help a great deal to curb piracy though.
  11. exile360

    Malwarebytes lifetime on ebay

    Unfortunately it's not just up to Malwarebytes. They must contact ebay, and ebay must take action to take the accounts down or force the sellers to remove the listings, and given how many scams and takedown requests I'm sure ebay receives, it likely isn't a fast process sadly.
  12. exile360

    MS Office 2013 Blocked/False Error Message

    Greetings, Yes, there appears to be an issue with Exploit Protection and some MS Office installations. There is a thread about the issue here with some additional details as well as instructions on a workaround (disabling protection for the specific MS Office applications being blocked). It may also be possible to disable even less protection if we can determine which specific protection aspect is affecting the programs in question. If you wish to try, you may re-enable Exploit Protection and open Malwarebytes and navigate to Settings>Protection and click on the Advanced Settings button under the Exploit Protection section and using the checkboxes in the various tabs in the advanced settings interface, try disabling each one by one until you discover which specific protection is at fault and then leave all the others enabled so that you don't lose those other shields/protections. Here is are images of what the interface looks like with its default settings (the last tab of settings is specific to Java and is unlikely to affect any MS Office applications):
  13. exile360

    1.0.058 and W7

    Yes, if they do a public beta (unlikely for a patch, but still possible) it will be posted in a pinned topic here first, and assuming it doesn't receive a public beta (which is far more likely for a patch/bugfix release) it will be posted in a pinned topic here and you can check the release notes which will be included in the post to see which issues have been fixed/what changes have been made.
  14. I'd do a clean install just to be on the safe side since this issue seems to be related to the configuration files etc. since it has to do with your license reverting (something that's stored in the config files and registry) so running the clean function in the Support Tool before installing any other build would definitely be a good idea.
  15. exile360

    1.0.058 and W7

    Yeah, the Developers and QA guys have been hard at work on this issue ever since it first showed up in the new build, so a fix is definitely in the works. I don't know what progress they've made, but given the similarity between these recent issues and past issues with the same components of protection, I'm sure they already have a good idea of where to look in the code to fix it and I expect a patch isn't too far out at all.

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