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About exile360

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  1. exile360

    Need to rename endpoints

    Greetings, While it is not possible to rename individual endpoints, you can separate them into different groups to make them more manageable and use different policies for each group to better manage things like database updates and scheduled maintenance, scans and other management tasks. If you haven't already, I'd highly recommend taking a look at the information in the documentation attached to each of the following support articles from Malwarebytes: Malwarebytes Management Console Administrator Guide Endpoint Security Best Practices Guide Managing Malwarebytes in Large Networks Best Practices Guide I hope this helps, and in the meantime I will submit your request/feedback to the Product team for review and consideration, though just to note that even if it were possible to rename clients, that in itself would be a monumental undertaking in an environment with hundreds or even thousands of clients as you'd have to create a unique name/assign an individual name to each and every one which would likely prove most tedious and unwieldy, at least in my opinion. Perhaps dividing clients into groups based on individual departments, buildings or some other relevant category would help to make your clients more manageable? Of course that all depends on the nature of your environment, but I'm sure there's something in the existing functionality that can at least help reduce the burden of keeping track of so many clients. I'll also request that a member of the Malwarebytes business support team takes a look to offer their advice on the situation. @djacobson could you please take a look and advise the customer on the best options available for successfully identifying and managing the endpoints in their environment? Thanks
  2. exile360

    What is a "qrc"?

    @LiquidTension could you take a look please to see what's going on with this support ticket? Thanks
  3. Ah, I see, yes .NET issues can be a pain but I'm glad you got it sorted. As for the update issue, please try the solution listed in this article and hopefully it will resolve the problem but let me know if it does not.
  4. That's weird, you shouldn't have files/.NET Framework getting corrupted on a regular basis. Honestly, that points to a potential problem with the hardware somewhere, with the most likely culprits being the drive itself where files are stored or the system's RAM where data is passed through to be written to/read from the system's drives etc. It would likely be a good idea to do some diagnostics to see if you can discover which. I found Western Digital's diagnostic utility here and below are their instructions for using it; I recommend the EXTENDED TEST to check for bad sectors etc.: Download the Windows Data Lifeguard Diagnostics, WinDlg_vx_xx.zip Extract and run the program, WinDlg_vx_xx.exe. If running Windows Vista (or later), you will need to Right-Click on the WinDlg_vx_xx.exe file and choose to Run As Administrator. Read and accept the license agreement to continue. On the main program screen, there are two windows. In the top window, you will see the drives in your system that are available for testing. The model number, serial number, capacity, and SMART status of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed. Highlight the drive and select the icon on the top row to test or run SMART status. When you select the run tests icon, the "DLGDIAG - Select an Option" window appears. You will see the following options: QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive. EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive. ERASE - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost. VIEW TEST RESULT - displays the latest test results. Select the test you wish to perform and click the Start button. When the test completes, you will be notified with a pass/fail message. Make a note of the result and post it here. Next, for your Sandisk SSD you can run the Sandisk SSD Dashboard which can be found here. Once installed, it should load up automatically and check/display the health status of your SSD. As for testing your RAM, there are a few good tools. First, the built in Windows Memory Diagnostic Tool. Instructions for running it can be found here. Next, if that yields no results, you may run Memtest86+ which can be found here. You can either create a bootable CD/DVD or USB (if you create a bootable USB, be sure to backup any data on the USB drive before making a bootable Memtest+ drive as it may wipe any data on the USB drive in the process, particularly if you select the option to format the drive in the process). They have an automated bootable USB creation tool which is available here and the ISO for burning to CD/DVD can be found here.
  5. That's awesome If there's anything else we can help you with please let us know, and thanks for choosing Malwarebytes to secure your devices!
  6. exile360

    How to cancel malwarebytes license

    Greetings, You should be able to manage your licenses/devices at My.Malwarebytes.com as shown in this support article. You can find information on how to sign up for your account in this support article. If that doesn't resolve the issue then you may contact Malwarebytes Support directly via the form found on this page and they will assist you via email to rectify the situation. Please let us know if there is anything else we might assist you with. Thanks
  7. Greetings, I'll ping members of the Malwarebytes web Research team to take a look and respond here. @Zynthesist, @Dashke could one of you take a look and respond to the user please and let them know why tech-life.life, IP: is blocked? Thanks
  8. exile360

    Taskbar Icon

    Greetings, I'm not sure what's causing it, but we can take a look to see what's going on if you wish. Please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. Most likely it is an issue with the driver or configuration files and/or databases used by the software somehow being corrupt during updates or a conflict with some other driver, service or software on the system. If you wish to troubleshoot the issue then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  10. You're welcome. If the issue should return please let us know, and in the meantime I will be reporting the issue to the team for investigation.
  11. Excellent, I'm glad to hear it. Please let us know if the issue does return.
  12. exile360

    malwarebytes 3.7 gave me a hard time....

    Windows Defender/MSE is also pretty light on resources which doesn't hurt either. Most of the time Malwarebytes can run alongside most AV/IS products, but it is true that the more complex the product, the greater the chances of some kind of conflict. It's just the nature of things.
  13. Well in their defense, this was an issue at one time, it just didn't last very long thankfully as the Devs were on it immediately as soon as it was discovered and they had it fixed pretty fast.
  14. You may find one of the proposed solutions in this thread to be of help. Particularly the ones involving .NET 4.0 as well as the one mentioning that uninstalling the MS Windows Update KB2670838 fixes it. That said, you should still be able to adjust your display brightness and screen contrast via the Intel graphics options if you have the Intel iGPU drivers/software installed (assuming it is also active on your system). If not, then you should at least be able to adjust the brightness via the normal method in Windows by going to Control Panel>Hardware and Sound>Power Options and either using the Screen brightness slider found at the bottom of that window, or by clicking Change plan settings next to the active power plan for your system and modifying the brightness via the slider(s) found there.

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