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exile360

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Everything posted by exile360

  1. While you are awaiting assistance from Support, the information in this support article may prove helpful. It details how to sign up for an account at My.Malwarebytes.com to manage your licenses which is a good idea if you haven't done so already. If you have a lifetime license, the information in this support article may prove useful as well. Additionally, you may find the information in this support article to be helpful if the program is saying that your license has been activated too many times as it explains how to deactivate it from past installations. I hope this helps, and if there is anything else we might do to assist you please let us know. Thanks
  2. Greetings, Instructions on changing the email for your account can be found in this support article and for activation issues, depending on the errors you're seeing and issues you're having, the info in this support article may help. If you still have trouble or need to contact Support to make further inquiries you may contact them directly by filling out the form on the bottom of this page. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  3. It's been a long time since I've done this, but back when I built multi-boot tools I used a utility called UltraISO that allowed extracting and editing ISO files. It makes things such as adding drivers and additional tools to your boot image much easier. You just need something to make the multi-boot menu for when the boot disc starts up to allow you to select which OS to boot into, but finding one that works with older BIOS loading operating systems like XP as well as modern UEFI based operating systems like Windows 10 might be tough. That WinSetupFromUSB tool was supposed to be the solution, but if it isn't working I don't know what else to use as it's been so long since I did anything like this, and back when I did it, UEFI wasn't really a thing yet so I only had to deal with standard BIOS based bootable ISOs. You might also find this information useful. It documents compatibility and requirements and there are some good discussions about some of the issues people have run into. As for your system recover disc, if you aren't able to find/create one using any built in utility from the manufacturer, you could use an imaging tool like Macrium Reflect Free. You'd just need to get the system/OS into a state where you'd be comfortable restoring/reimaging your system to (i.e. no unwanted junk, up to date drivers and patches etc.) then create the image, though such an image would take up a lot of space so you might want to store it on a separate drive such as an external hard drive or external SSD rather than a USB flash drive, though you could keep the Linux based Macrium recovery utility that handles loading the image and restoring it on the USB itself as an option. There's a list of tools in this topic under the Snapshot and Imaging Backup section.
  4. Sounds good, and feel free to let us know if you run into any snags and need any help setting anything up.
  5. I would definitely recommend using the Avast cleanup utility as their uninstaller tends to leave a lot of items behind that have been known to cause issues with other AVs if not cleaned up first.
  6. You're welcome, and please let us know if there is anything else we might assist you with.
  7. That's correct, if it detects any problems with the drive it will inform you with some kind of error or message about the test failing, detection of corrupt sectors/data etc. It should be pretty obvious if it detects anything amiss with the drive, though my guess is that it was likely just a one-off incident, but no reason not to check just to make sure. And no, it's not likely that updating the printer driver had anything to do with it. There is a small possibility that the new driver caused a problem with the system when it tried to boot up, but if that were the case it's more likely that the issue booting would repeat itself, preventing you from reaching Windows if that were the case. That said, it could have simply been a problem with the driver installation process itself as many drivers perform one time installation operations on the first system restart after updating, and that could have been what caused it, but as long as the printer is working normally then you shouldn't have anything to worry about in that regard.
  8. You're most welcome I've spent the past 15 years or so running and testing a wide variety of AVs and security tools and applications, and at this point those items I listed above make up a large portion of what I've settled on (in addition to Malwarebytes Premium, of course, though I do have a lifetime license which obviously makes things easier financially, though I wouldn't do without it even if I had to pay the yearly fee, but at least you can get a lot of the functionality/protection it provides in the various betas that Malwarebytes makes available as was mentioned above). I've got a lot of other goodies that I use as well, but they require more advanced setup and system configuration so I just listed the primary ones that shouldn't give you any trouble setting up. The web browser is more often than not the primary method of attack for the bad guys plus I'm big on privacy, so that's why I recommend so many plugins. It isn't the lightest on resources, and you don't have to run all of them, but the ad blocker, the Malwarebytes extension and HTTPS Everywhere are the major ones for blocking the bulk of malicious web content.
  9. Excellent, the Support team will get the issue sorted out. They have direct access to the licensing system and can associate your license with your current email address for you so that you'll be able to login and manage it in the future.
  10. I'd definitely recommend using the latest build, just because they are always adding new detection capabilities as I mentioned (not to mention fixing bugs, which may actually end up addressing your intermittent issue with those 'Invalid Directory Pathway' messages, but at the very least I don't expect it to be any worse off than the older version you're using currently there). If you do have any trouble, please let us know and we're gladly do our best to assist. I'm sure someone can devise some kind of solution for the issue.
  11. Greetings, If you haven't done so already, please create an account at My.Malwarebytes.com using your current email address (you'll find instructions on signing up in this support article) and then add your license key to your account by following the instructions in this support article. If you've already created your account but need to change your email address, you'll find instructions on how to do that in this support article. Once that's done, assuming it worked, go ahead and deactivate your license key. You will find detailed instructions on how to do that in this support article. I hope this helps, however if you still have trouble then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting everything set up.
  12. Simply click on the Download button in the upper right corner of the page and it should download the file to your Downloads folder. Then you may proceed with the rest of the instructions. I've posted an image of the button you should see in the upper right and I circled/highlighted it for you:
  13. Please refer to the information in this topic, specifically the comments from Arthi, the Technical PM for Anti-Exploit:
  14. Greetings, The latest version of Malwarebytes Anti-Rootkit beta is 1.10.3.1001 and can be downloaded directly from this page. Please try that version and see if it functions properly on your Windows 10 system. I'd also recommend using the latest version for your other system(s) as changes are made to the engine over time to improve its effectiveness and detection/remediation capabilities for the latest rootkits. Please let us know how it goes and if the issue still persists. Thanks
  15. Bill Hicks: http://www.billhicks.com/media.html 'Nuff said
  16. You may also add Malwarebytes Anti-Ransomware beta for yet another layer of defense. Beyond that, a good software firewall (my preference is towards modern WFP based firewalls as they tend to be much lighter on resources and typically have better compatibility with Windows itself and most other software, particularly other security applications). Here is a brief selection of some of my personal favorites: Malwarebytes Binisoft Windows Firewall Control Windows 10 Firewall Control (they have a free version there which is completely adequate in my opinion and it's what I myself use and have used for years, ever since the days of Windows Vista) Windows Firewall Notifier TinyWall Simplewall Free Firewall I'd also add a few additional browser extensions just to shore things up a bit more. I myself am using Adblock Plus, but you can use it or uBlock Origin depending on your preference (though I'd advise disabling the whitelist option for allowing 'acceptable ads'; just look under Adblock Plus' Settings>General tab and uncheck the box next to Allow Acceptable Ads), and for privacy I use Ghostery, Disconnect, DuckDuckGo Privacy Essentials, and Privacy Badger, and for security, in addition to the Malwarebytes browser extension I also use HTTPS Everywhere, Easy WebRTC Block, and Windows Defender Browser Protection (it's essentially their SmartScreen filter for browsers other than Edge/Internet Explorer and works even if you don't have MSE or Windows Defender installed/active). There are additional steps you can take to further secure your system such as disabling unnecessary network components and system services along with remote functions and sharing functions, however that's a bit beyond the scope of this thread so I'll just leave it at that.
  17. But then the problem becomes pre-validating the sellers. How do you accomplish this? Regarding all the software vendors working together, that's a great idea, but how is Malwarebytes, a relatively small fish in a very vast ocean, supposed to make that happen? Amazon and ebay are fully aware that Malwarebytes no longer sells/provides lifetime license keys and that they haven't for years, so if they are allowing sellers to try and sell them, supposedly with seemingly limitless supplies of them, they are either knowingly ignoring scams or they are just too busy/uninterested to do any kind of validation at all/do anything to prevent it, and they are likely just relying on their existing system to work where customers complain, and when enough incidents occur, they then take action against the seller, and I bet this is exactly what Amazon would say if any coalition of software vendors came to them with something like this. But who knows? Maybe Microsoft will decide they've had enough of these vendors selling fake/pirated copies of MS Office products and they will do something/get vendors together (or just apply the pressure on their own by throwing their own considerable weight around) to try and make a change somehow. It would be nice, but either way it is not something that Malwarebytes is influential enough to make happen.
  18. Cool, I'll recommend it to the Product team then Obviously I have no say in things; I just pass the feedback/ideas along to them and they make the decisions, but at least your voice will be heard, and hopefully they will choose to act on it (particularly since I think it's a really good idea too).
  19. If that's true, then why haven't larger companies like Adobe and Microsoft already done it? I think you may be overestimating the influence a company like Malwarebytes has. They can't just call up the anti-malware Justice League to have a meeting and get every other AV/AM vendor all in on something like this, and more than likely it would really have to come from Amazon's and ebay's side, otherwise they'd just ignore it because they are plenty large enough to get by just fine without carrying Malwarebytes (or any AV/AM software at all, or even any software period) so pressure from even a large number of vendors would likely have no effect, and that's assuming Malwarebytes even could somehow organize such a 'coming together' of all the AV/AM vendors; something I highly doubt they could accomplish (even a larger vendor like Symantec or Kaspersky would likely fail if they tried to do so). The other issue is the fact that you can't verify that every key the seller is going to provide in the future is valid. License keys just don't work that way. They either are or are not valid, and no one can tell until the customer actually receives it and tries to activate the software with it, at which point if it does not work, they contact the seller or Amazon or Malwarebytes support, then it gets taken care of based on what the situation is and the responsible party. Again, this is why sites like ebay and Amazon have such strong buyer protection policies and flexible refund policies; it's just not feasible for them to provide such a thing for a purchase that took place 5+ years ago, which I'm sure you can understand. It's not like this is happening constantly today; it isn't. Virtually all of the sellers pushing scam lifetime keys now are pretty obvious about it, at least as soon as the software is provided to the user, because it comes with the crack, special instructions on how to try and bypass validation etc., otherwise it won't even work, in which case Amazon/ebay would get tons of reports about the seller, the negative feedback would pile up and they'd be gone in short order anyway. The bottom line is, we can speculate on what Amazon/ebay etc. could or could not do, but it's a matter of what they are willing to do, and a relatively small company like Malwarebytes isn't likely going to be able to change their policies and practices, otherwise all the sellers that they've already reported and had taken down would have spurred them into action by now, but it hasn't. It all still works pretty much the same way, and I doubt Amazon/ebay are anxious to change it considering the relatively small number of bogus transactions weighed against the number of perfectly valid transactions they're able to profit from.
  20. I can understand what you're saying, but at the same time, the usefulness of this feature for vanilla consumer users seems very limited. I have no idea what it would cost to develop and roll out this kind of functionality, but I know they wouldn't want to devote the resources to it for all Premium users just to suit a handful of special use cases like this. Putting cost aside for a moment, let's assume that the price would be the same, maybe slightly more; would it be acceptable if they provided a special build for MSP's that had this capability but not necessarily with all the cloud functionality and remote management stuff? Basically just a special 'support provider' type version where it essentially just does what you said, notifying you via email any time there is a detection, maybe with something like a regular weekly or monthly report/summary just to check in on each of your clients and see how things have gone/make sure the product is still doing its job etc.?
  21. That would be nice, but unfortunately Amazon doesn't do anything like that. They don't even verify physical products. There are tons of sellers on there selling fake goods such as clothing, electronics and pretty much everything else. It's one reason I'm cautious about who I buy from and prefer to purchase from Amazon directly if possible, or at least from sellers where Amazon is the one actually shipping the product (i.e. 'FULFILLMENT BY AMAZON' listings) because then at least Amazon takes full responsibility and will make it right if anything about the product or transaction is messed up or inaccurate. Ebay and Amazon both are generally pretty good about protecting buyers, but unfortunately if the issue isn't caught pretty early during their return period then they won't do anything about it most of the time. I agree with your idea and I wish all these sites would do this sort of thing to verify goods, however it would be just as easy for a seller of the fake stuff (for software downloads at least) to start out initially selling a few legit copies just to pass validation and then start using keygens etc. for profit. With software, pre-validating every license key sold is a lot more difficult than verifying a physical copy of something, especially when we're talking about something like the old lifetime licenses for Malwarebytes, because back when they were created the online license validation system didn't exist yet so there were a LOT of keygens and pirated keys going around, but eventually Malwarebytes grew as a company thanks to their success and finally developed and rolled out a much more robust online license validation system that the pirates and scammers could no longer exploit (this is also the reason pretty much any time you see such today trying to sell them, they're either pushing long obsolete 2.x builds of Malwarebytes or they are using cracked copies of the software itself with modified binaries since they know the keys they are using won't activate/pass online validation, but it makes it pretty much impossible for users of those copies to receive updates so it has done a lot to curb this sort of thing). Basically, with the system in place as it is now these types of scams are far more difficult to pull off, so if anyone tried to sell me a 'valid' lifetime key for Malwarebytes, I'd only accept it if they were willing to send me one of the older physical boxed retail copies still sealed in the package with the license key, because anything else is very likely to be junk/a scam.
  22. I see, thanks for the additional details. I will also suggest they provide some kind of managed offering for those kinds of situations where the number of endpoints is less than 10. For someone in your business it would make sense to have the ability to manage multiple smaller clients in a single interface (assuming that would be acceptable from a security perspective, like having a separate group/section or tab for each client/group without having to login to a separate instance of the console/cloud platform for each one as that would be a lot of credentials for you to keep track of). If it were possible, would such a solution suit your needs?
  23. Unfortunately, while Malwarebytes and other vendors do their best to report these sellers to have their products removed, large sites/companies like ebay and Amazon are often slow to act and the scammers doing these things create multiple accounts and are back up and running under a new name/seller ID as soon as the original/reported one has been taken down (we have threads full of such sellers being reported on the forums here and more that get reported through Support, but it never ends as with any scam that profits those perpetrating it, just like sellers of fake goods on ebay and the like). I've seen countless scam sellers and sites taken down thanks to Malwarebytes after they were reported. Unfortunately it's a never ending battle because the scammers have nothing to lose if they get caught since the worst they'll face is having their account terminated at which point they just go and create another (or activate/start using one of the many backup/duplicate accounts they often already have prepared for just such an occasion) and since physically tracking them down/identifying them is virtually impossible, it's difficult to get law enforcement to do anything, especially since they are often operating out of countries where software piracy and selling counterfeit goods is not against the law. That said, if you haven't done so already, I'd suggest trying to create an account at My.Malwarebytes.com using the same email you used when you purchased the license if you still have access to that email address. You'll find instructions on doing so in this support article. If you no longer have access to that original email address then follow the instructions in this support article and try adding your license to your account by following the instructions in this support article. If you are successful, deactivate the license from all previous devices/installations by following the instructions in this support article using the Deactivate all function documented there.
  24. Yes, I'll definitely be providing this feedback/suggestion to the Product team for consideration, and I don't want it to seem as though it is an impossibility for this feature to be added, I just figured that with the existing functionality of Malwarebytes' cloud solutions that they may be able to fill this need without having to wait on a consumer based solution and there would be no need for any kind of managed server or on-premises solution. Thank you for the assist Alex, and thank you ktechno1 for the feedback/suggestion
  25. Greetings, Just in case no one shows up to respond to your query in a timely manner, I'd advise going ahead and creating a support ticket by filling out the form on the bottom of this page to receive priority business support which you are entitled to as a business customer.
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