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exile360

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Everything posted by exile360

  1. Greetings, Is the issue alleviated by disabling the Web Protection component in Malwarebytes? If so, then you may keep it disabled for now until the issue is resolved, hopefully in the next release, and to supplement the disabled protection you may install the Malwarebytes browser extension beta which is available for both Chrome (and other Chromium based browsers) as well as Mozilla Firefox. It blocks all the same sites as the Web Protection component, but only for your browser rather than the entire system; it does however add ad blocking, tracking server blocking (for privacy), clickbait site blocking, as well as new behavior based blocking for new/unknown sites of specific malicious categories such as tech support scam sites and phishing sites. It is also fully compatible with the Web Protection component in Malwarebytes 3 so once the issue has been addressed you may continue using both together to augment your protection against web based threats. You can find out more and download the extension at the following links: Chrome Firefox I hope this helps, and if there's anything else we might do to assist you please let us know. Thanks
  2. Yes, they definitely will get it fixed, the only question is when, but I know that the Developers are working hard to track the issue down and get it fixed, and all of this info that affected users have been providing has been crucial in assisting their efforts so I know they appreciate it.
  3. exile360

    Win10 logon and other slowdown

    Ah, I see, so it's also impacting system performance while the system is running, not just during startup/shutdown. Yes, in that case the only mitigation (aside from installing a previous build) would be to keep the Ransomware Protection component disabled, at least until this issue is addressed, hopefully in the next release. Honestly I generally keep it turned off anyway since it is by far the least proactive protection component in Malwarebytes since it only monitors process behavior for ransomware activity, meaning you'd actually have to already be infected for it to detect a threat/attack on your system, and I know that the other more proactive modules are very unlikely to allow that to happen (especially the Exploit Protection component, since the vast majority of ransomware attacks start with an exploit that attempts to execute some malicious script and/or downloader to download and launch the actual ransomware executable on the system, meaning the ransomware itself should never even reach your system in the first place as long as Exploit Protection is active, not to mention all the other layers/modules that it would have to bypass to get that far to the stage of execution into memory and attempting to encrypt your files/data) and it does slow things down a bit, even when not having any bugs/issues like the one you're experiencing just by its very nature.
  4. Apologies, you mentioned a refund in your comment so I assumed you meant a cancellation. As far as I know there is no way for Malwarebytes to modify the duration of a license key/subscription and I'm not aware of any kind of compensation for issues like this. That said, you can contact Malwarebytes Support directly and speak with them about it if you wish as it couldn't hurt to ask. They may be contacted via the options in the link I provided in my response above. As for why they haven't rolled everyone back, I'm not certain that would be possible since the program would recognize that the currently installed/running version is newer than the one being hosted on the update servers so it wouldn't even download it, and even if it were somehow forced to (which is not a capability the product currently has as far as I know; it must see a newer/higher version number as I understand it to even initiate the download), it wouldn't launch the installer after downloading for the same reason, because it would identify it as an older build of the product. This would also disrupt all of the users unaffected by this issue if it were somehow possible, though I don't have any exact numbers on how many users have received the new build vs the number of users affected by these issues (I'm running Windows 7 Pro x64 here and have had no issues with it so far, and I installed it on the day it was first released, though obviously that's just a sample size of 1 so not exactly definitive evidence of how many may or may not be affected).
  5. exile360

    Win10 logon and other slowdown

    I have seen other reports from some users having the same problem with the Ransomware Protection component causing hangs/long delays during system shutdown and/or logon with the latest version of Malwarebytes. So far the only workaround I know of is to disable Ransomware Protection just before you plan to shut down your system to avoid the issue.
  6. Yes, getting a refund shouldn't be a problem if you wish to cancel your subscription. You'll need to contact the e-commerce vendor that processed your purchase/renewal and both of their contact info can be found in this support article. If you aren't sure which one handled your account you may refer to your confirmation email from your original purchase if you still have it, but if not then you should be able to contact either vendor and they will confirm whether you made your purchase through them or not. If you have any trouble then you may contact Malwarebytes Support directly via the options found on this page and they will assist you.
  7. Greetings, The issue with too many activations can be fixed, either by logging into/creating an account at My.Malwarebytes.com as detailed in this support article, or if that fails, by contacting Malwarebytes Support directly via one of the options found on this page. As for the other issues you've been experiencing, it may help to perform a clean installation to start from scratch (you should be able to re-enable the free trial afterwards so that you do not lose your protection while waiting for your license to be reset). Instructions for doing so may be found below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that is done, if the issues with Web Protection still persist then please do the following so that we may take a closer look at your Malwarebytes installation and system configuration to hopefully determine what might be causing it and offer aid in finding a solution: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if the issue persists, please post the requested ZIP file so that we may troubleshoot the problems further. Thanks
  8. exile360

    Computer locking up

    Greetings, It sounds like you are being affected by a known issue with component update 1.0.508 of Malwarebytes as reported by several other users as being discussed here. It may be helpful if you would please follow the instructions in the Troubleshooting section of this post and post the requested logs and information in the first thread I linked to. You will also find the two workarounds in the second topic I linked to which provide instructions on how to eliminate the issue until the problem in the latest build of Malwarebytes has been resolved by the Developers. I would also recommend installing the Malwarebytes browser extension beta if you use Chrome (or any other Chromium based browser such as SRWare Iron or Vivaldi) or Mozilla Firefox as it will supplement the protection that would normally be provided by the Web Protection component in Malwarebytes 3, though only for your web browser rather than the entire system since it is just a browser plugin, though it does have certain advantages including blocking for many ads, tracking servers (to protect your privacy), clickbait sites as well as advanced behavior based blocking for new/unknown sites of certain malicious types such as tech support scam sites among others (capabilities beyond those contained in the Web Protection component of Malwarebytes 3) and once the issue with Web Protection is corrected you may continue to use the browser extension alongside it as they are fully compatible with one another. You can find out more and download the browser extension at the following links: Chrome Firefox I hope this helps and please let us know if there is anything else we might assist you with. Thanks
  9. I have a Samsung 960 PRO and am using the same driver on Windows 7 on an Intel Z170 board (IRST+Samsung SecNVME drivers; both must be installed to function/for the best speed/performance) and have had no issues with build 508 of Malwarebytes. I do however typically keep Ransomware Protection disabled as I've pretty much always done so since learning of its function as being more of a reactive tool than a proactive one (it only detects an already active/installed threat based on behavior, and since I trust the other layers/modules to prevent any threats from getting in, this module seems redundant and not worth the performance degradation caused by enabling it). I have tested with it on to see if I could replicate any of the issues being reported but haven't seen any of them show up so far.
  10. exile360

    Just a Lot of Questions

    One good resource for learning about modern threats and attack methods as well as new vulnerabilities and security risks is the Malwarebytes Blog, just remember that not everything they talk about there (and this goes for other security/news sites as well) is relevant to home PC/device users as some of the topics that come up from time to time deal with threats that only target specific companies, organizations and government entities (such as APTs and the like). One must realize that a hacker or criminal organization orchestrating an attack would not go to the trouble and risk to infiltrate a home user's system that has nothing of great value on it. In other words, no one is going to break out their latest 0-day exploit kit and one-off attack code to try and get your Steam account password or credit card details because the ROI isn't there. That's why home users have to worry more about things like scams (tech support scams, fake 'prizes' where they want to get your info and things like that) and run of the mill malware and exploits hosted on the web (malvertisements, tech support scam sites, Trojanized cracks/warez). Another good resource is WildersSecurity.com. They have a large community and cover a lot of different subjects, including tons of different types of security software and tools as well as discussing threats etc. Regarding what David H. Lipman says above, I have to agree. This is why I'm still running Windows 7 on my own system and plan to never 'upgrade' to Windows 10 and plan to put 7 on any new system I might acquire in the future. I also don't use a smart phone. I have an old flip phone that I use to make calls and the occasional text and it never goes online/on the web. I don't use social media unless you count these forums and the occasional comment on YouTube (no Facebook, Twitter, Instagram etc.) and I do a lot of things to protect my privacy including blocking advertising, tracking and social networking sites from connecting to my system/browsers via my HOSTS file along with Malwarebytes, the Malwarebytes browser extension beta, Adblock Plus and Ghostery. I also disable, modify and outright break/cripple system components and capabilities that I do not use, including the webcam in my laptop (which is painted over at this point so that it is physically disabled along with being disabled in the Device Manager), any extra network protocols besides IPV4 for connecting to the internet on my network connections (no file/printer sharing, no remote access etc.; all that stuff is turned off and/or disabled), and since I don't use them, things like tablet PC services, remote desktop/remote management and other 'features' in Windows that I don't use are all turned off/disabled or removed (where possible). My approach is a bit excessive and it's not just for the sake of privacy, it's also for performance (fewer services/processes running in the background/running at system startup etc.). Unfortunately Microsoft has figured out that users like myself do these things, and since they want to keep that telemetry data flowing (since, as David mentioned, you are the commodity; why else would Microsoft have offered Windows 10 for free to everyone who had 7/8/8.1?; they've always charged hundreds of dollars for their operating systems, but suddenly their latest and greatest and supposedly "last version of Windows ever" is free? I don't think so...it costs something, and it's very expensive, it's just not measured in dollar amounts), they've made using the HOSTS file, as well as keeping many of these unnecessary items disabled impossible, either through changes in the OS or, as David mentioned, through updates that reset things back to their defaults. They also wish to follow current trends, which is why their operating systems now cater more to mobile devices/tablets and smart phones than traditional laptops and desktop PCs because they see the success of Apple/the iPhone and Google/Android devices and want a piece of that pie. Thankfully, due in large part to the fact that the current generation of gaming consoles has gotten quite long in the tooth with no new hardware expected until at least 2020, more gamers are returning to/getting into PC gaming, so the desktop PC enthusiast scene is helping to keep traditional PCs alive, which is one of the key reasons Microsoft hasn't been able to kill off traditional desktop/laptop PCs in the past few years even though everyone, including them, was predicting that the smart phone and tablet would have replaced them almost completely by now (with the exception of some business use cases, of course).
  11. Thanks for the info. Hopefully the new update will prove effective in correcting these issues for at least some portion of the affected users. I will report this update to the team and will try to keep track of any incoming reports from Avast users as to whether or not this new update helps with the issues.
  12. Greetings, Since you upgraded to Windows 10 it is possible that this issue is being caused by a new feature in Windows 10 called fast startup. Please try disabling fast startup to see if that resolves the issue. Restart your system after disabling it then check to see if Ransomware Protection functions as it should after doing so. You may find more information and instructions on how to check and disable fast startup at the following links: here here If that wasn't the issue or if the problem still persists after disabling fast startup then please try performing a clean install of Malwarebytes by following the instructions below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the problem still continues then please do the following so that we may take a look at your Malwarebytes installation and hopefully determine what is causing this issue and help you to correct it: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and please post the requested ZIP file if the issue still persists. Thanks
  13. exile360

    BSOD after install

    You're very welcome, I hope all goes well and that it gets sorted quickly. It would also probably be a good idea to make certain your McAfee is fully up to date (not just signatures, but check their site to make sure you have the latest build/patch(es) etc. installed as well, as sometimes AV products won't offer to update/upgrade you to the latest version even though one may be available) as it could be related to an issue in their software as well such as some sort of conflict etc. or known issue in one of their drivers or protection components.
  14. exile360

    BSOD after install

    Greetings, From your description it sounds as though this may be due to an issue or conflict with the Web Protection component in Malwarebytes, assuming your hypothesis that Malwarebytes is the cause is accurate, which the timing definitely seems to support. The first thing I would recommend checking is that if you have any other security software installed such as an active antivirus or third party antimalware software or firewall etc., that you verify that the issue is not being caused by a conflict between the two. You can test this by first disabling the Web Protection component in Malwarebytes (the most likely cause of the issue based on the error), then disabling the protection in your AV (again, if you're running one), then re-enabling Web Protection in Malwarebytes to see if the issue still occurs. If it does not, then it is possible that configuring exclusions between the two programs may resolve it. To do that, the files listed in this support article should be excluded from your antivirus and the program folder(s), data folder(s) and any drivers and services belonging to your AV should be excluded from Malwarebytes using the method described in the Exclude a File or Folder section of this support article and then re-enabling everything to see if the issue is now resolved. If the issue persists, then please do the following so that we may take a look at what's going on with your system to try and determine the cause of the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. exile360

    What's the Best Way to Find Your Old Accounts?

    Greetings, I don't know of any reliable way to retrieve old accounts, however as long as you aren't using that old password any longer on any current sites, and assuming none of the old sites you may have used were keeping any current/relevant financial or personal data then you should be relatively safe (short of the occasional spam scam attempt, obviously). You could try doing a web search for your commonly used user names and email address(es) to see if they are linked/mentioned on any sites, though that will likely only show social sites like forums and the like where that info gets posted publicly, but other than that I really don't know how you would or could go about discovering which sites you've used in the past if you can't recall using them. I suppose it would be best to focus on financial/retail sites and the like where more sensitive info is more likely to be stored, and perhaps trying to login there and perhaps even contacting their support personnel to check and see if they have any of your data (which they should be able to validate by sending something to your email so that they know it is actually you and not an imposter of course), but I suppose if only trying to change one old password, then all you'd have to do is try logging in to know whether you used such sites or not so I don't know how helpful that would be. Either way it's always best to never use the same password twice, and even to change user names frequently across sites so that your info cannot be so easily linked and used by someone malicious in the future for any nefarious purpose. Using a password manager may also help as I know many people use those these days to keep track of their user names and passwords, allowing the use of many different and more complex passwords that you would normally not be able to remember thus making it more difficult for anyone to brute force or guess them to access your accounts online.
  16. exile360

    MBAM Scan issues?

    Greetings, I'm sorry that you're having these problems. They definitely sound like a hardware problem to me, most likely a drive issue as you suspect, however there are a few other things it might be (for example, the RAM as you mentioned already, though that's less likely based on some of the symptoms, at least in my opinion). That said, before proceeding with any further troubleshooting/diagnostics, I would highly recommend backing up anything important to you on that drive to another location just in case it does turn out to be a failing drive as you don't want to lose any important data. I would suggest backing up to an external storage device of some kind such as a USB flash drive or external drive if possible, but if those are not options, then perhaps an online cloud storage service if you have access to one or at least burning the data to CDs or DVDs if you have a CD/DVD burner and some blank discs handy. Now, with all that being said, what's happening may be an issue that is simply made worse by scanning as performing a scan with Malwarebytes is a very resource intensive process, so if any component of your system is having issues, it could easily be made worse by running Malwarebytes scans (or scans with any AV/AM tool as they all typically tend to do rigorous scanning to check for things like rootkits and hidden malware etc.). Besides that, just running a scan on the system shouldn't cause any issues with the system when the scan is not running, again, unless there is some kind of underlying hardware issue at the heart of it so this is still my primary suspect based on your description of the symptoms, however it would be a good idea, once your data has been backed up/secured off that system/drive, to proceed with getting the system thoroughly checked and the first place I would recommend starting is at our malware removal forums just to make sure this isn't being caused by some sort of infection or something on the system which is leading to these behaviors. To do that, please read and follow the instructions found in this topic then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking the system for threats and removing any that they discover. If the system does turn out to be clear of infections but the problems are still occurring then the malware removal specialist will advise you on what to do next, or you can proceed to open a new topic in the general PC help area on this forum after that's done to seek assistance with troubleshooting the issues there, but please do not do so until the malware removal specialist has been able to check your system and assures you that it is clean. Good luck, and I hope that this issue is resolved quickly. Please let us know if there is anything else we might assist you with. Thanks
  17. Greetings, I'm sorry that you're being affected by this issue, however you should be able to apply a workaround so that you may have at least most of the protection from Malwarebytes active without affecting the stability of your system. If you wish to apply the workaround please reinstall the latest version of Malwarebytes which may be found here and then disable the Web Protection component as this is most likely the module causing the issue (this can be done either in the main Dashboard tab of Malwarebytes or by right-clicking on the Malwarebytes tray icon) then, if you are using Chrome (or a Chromium derivative such as SRWare Iron or Vivaldi) or Mozilla Firefox, you may install the Malwarebytes browser extension beta which blocks all of the same malicious sites that the Web Protection component in Malwarebytes does, except only for your browser rather than for your entire system (since it is just a browser extension). That said, the browser extension does have certain advantages as it also blocks many ads, tracking servers (to guard your privacy), clickbait sites/links and also includes new behavior based blocking capabilities to block new/unknown tech support scam sites, phishing sites and several other categories of malicious sites beyond those contained in the normal block list. Also, once this issue has been resolved you may continue to run the Malwarebytes browser extension alongside Malwarebytes Web Protection as they are fully compatible with one another. If you wish to learn more about the browser extension and download it, you may do so at the following links: Chrome Firefox I hope this helps, and again, I'm sorry that you're having to deal with this issue. I know that the team is hard at work on this problem and that they will have it fixed as soon as they possibly can, however at the moment they have yet to determine the exact cause and have been actively collecting information from impacted users to attempt to figure it out. If you wish to assist in this effort then it may be helpful to provide the following info from the Malwarebytes Support Tool (even if you do not wish to reinstall Malwarebytes until the issue has been fixed, the logs may still prove helpful as they will show the Devs more details about your system's software and hardware which may provide more clues as to why this issue has occurred): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply The staff will update these threads with any status updates, including once a fix for this issue has been released, and if there is anything else we might assist you with or any further details you believe may be helpful please don't hesitate to let us know. Thanks
  18. I'm running NVIDIA here; GTX 1060 6GB (mobile/MXM version), driver version 417.35 released in December of 2018 on Windows 7 Professional x64 SP1, fully patched and have been running Malwarebytes build 508 since the day it was released and have yet to have a single freeze caused by it.
  19. exile360

    Reset Detections

    The number of items scanned was removed because it is of little or no real value. The number of detections on the other hand does have actual value since it reflects what the product has protected your system against up to this points, so it provides a statistical reference to reflect how Malwarebytes has performed during the time that you've had it on your system. It's a common thing for security apps to show and I know of none that provide the functionality to wipe it out/reset it to 0 without necessitating a full/clean uninstall/reinstall (and I've used many as I used to be a member of the Malwarebytes QA team and was tasked with testing with tons of AVs on multiple operating systems to test for compatibility). As for resource usage, displaying the number of past detections has no impact on the amount of RAM used while Malwarebytes is running as that number is just a few bytes in some configuration file somewhere, and while the amount of RAM used by Malwarebytes varies (based on the threat signatures loaded and the tasks it is performing/things it is monitoring which all depend on what processes are running at the time etc.), 160MB isn't very much on any modern systems these days and I'd argue that anyone still clinging to the fallacy that free RAM=a faster system should check their facts (that is not to say that you believe this; I have no idea, only that I know that many have perpetuated this myth historically and this is a common reason for users to complain about the RAM usage of applications running in the background when in fact CPU usage is far more relevant to the impact on system performance than the amount of RAM/memory being used): https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/ Basically, as long as you have a sufficient amount of RAM that you don't run out and start having the system use the swap/paging file on disk, then the amount of RAM used by the processes running on your system will have no impact on your system's performance, even when running resource intensive applications like video games and video and photo editing applications and rendering applications and the like. Also, while I don't know how it is for you, on my own system (7 x64, fully patched), Malwarebytes is not the top process with regards to memory usage, it is by far outpaced by my browsers (SRWare Iron, which is based on the same Chromium source code as Google Chrome so its RAM usage is pretty much identical to Chrome, and Internet Explorer 11, the latest version available for Windows 7) and my email client (Mozilla Thunderbird). Microsoft Security Essentials, which I also have running on my system at the moment, uses around the same amount of RAM as Malwarebytes, yet Malwarebytes by far has less impact on my system's overall performance (I've tested by turning off MSE and instantly see a difference in how fast applications launch and have done the same test by disabling Malwarebytes and see little or no difference after doing so). Not all systems are the same of course, so your results may be different from mine as I'm sure we're using different hardware, but just based on my own experience and knowledge Malwarebytes doesn't seem to consume an inordinate amount of system resources. Scanning is a different matter, and it will use pretty much as many cores/threads/CPU cycles as you can throw at it by default, however this can be tuned using an option in Malwarebytes to have it run scans with lower priority to improve multi-tasking which drastically reduces how much CPU it consumes when performing a manual scan (all scheduled scans by default automatically run as low priority processes to reduce the load on the system and reduce the impact on overall system performance while those scans are running).
  20. Yes, with all these variables at play I have no doubt that there's something in that configuration, either with failing hardware or just some sort of incompatibility/conflict causing these issues, especially using such a non-standard setup/installation. The only thing I can recommend would be to try to "normalize" things as much as possible to eliminate possibilities. Taking the steps mentioned by lmacri above would be a good place to start (i.e. running the clean tools for the previously installed AVs and removing EMET, especially since the Exploit Protection in Malwarebytes should cover everything that EMET does and then some). Beyond that, I'd start looking at your system's startups/BIOS/RAM/HDD etc. to try and determine if there is some kind of issue there causing these problems with services and drivers starting up. It could be something as simple as a misconfigured security policy/restriction or permissions issue, but I don't know where to begin with regards to diagnosing that beyond looking at any modifications you might have made in gpedit/the registry for such things in the past assuming you've documented them/remember them (assuming there even are any that you've made to this system). There are a lot of factors here, especially with the hardware you're using, which while it may be perfectly compatible with XP, may not necessarily be fully compatible with Malwarebytes and other security apps when running XP (assuming the hardware configuration has anything to do with these issues, which it may not, it's just another possibility). I don't know honestly, but I'm certain the Malwarebytes QA team has never tested on such a system (I doubt any of their test rigs have more than 1 socket/CPU, and as I'm sure you're aware, a multi-core CPU is very different from a multi-CPU/multi-socket system). That said, if the hardware itself were an issue we probably would have heard something about this from the business customers by now as I'm certain some of them must be running such hardware in their environments, though of course they may not be running the Malwarebytes protection client on those systems since they are servers and all, but I would still think that at least someone would have tried to by now and would have reported it if they encountered any issues/errors with that setup.
  21. Yes, based on the reports I've observed so far it appears that in at least 90% or more of the cases where users are experiencing this issue it is due in some form or another to the Web Protection component, either having issues with some as of yet undetermined system component, system configuration/setting, or third party software/hardware component or a conflict with one of several third party AV products (Avast, Bitdefender, ESET, AVG, possibly Avira based on at least one report, possibly Kaspersky and possibly others). I have seen a small number of cases where the culprit was the Ransomware Protection component, however those issues seem to be much fewer in number compared to the incidents where the Web Protection component is at fault. There are many theories as to what the cause may be, especially where no third party AV is installed, however as a Windows 7 x64 user myself with a fully patched system I can attest to the fact that it does not impact all systems (I've had 0 incidents of freezing/lockups etc. with build 508 so far and I've been running it since the day of release) so I do not believe that the issue is related to any Windows Update and I suspect it is something much more obscure than that behind those cases, I just don't know what that is yet. I do know that this, along with many of the other issues frequently being reported with build 508 so far appear to be nearly if not precisely identical to issues that were found and fixed in previous releases of Malwarebytes 3 which makes me strongly suspect a regression of some kind in the code, however I have heard nothing from the team so far to confirm this hypothesis and they appear to be treating these issues as something new so that may just be a coincidence.
  22. Greetings, Based on your logs I suspect this is most likely being caused by a known issue with compatibility between the latest version of Malwarebytes and Bitdefender which you have installed on your system, however I also noticed that you have User Account Control disabled, and while it is pretty unlikely to be related, it's still not a good idea to have UAC disabled since Malwarebytes, like virtually all other modern software, was designed to be fully UAC compatible and compliant, not to mention the additional security risks inherent in keeping UAC disabled. To test, please try disabling Bitdefender temporarily to see if that eliminates the issue. If it does, then you may try creating exclusions between Malwarebytes and Bitdefender for one another to see if that helps, and if it does not, then you may want to test to see if disabling any individual component in Bitdefender eliminates the issue as well, and then determine based on that which component in which product to keep disabled until the issue is resolved assuming that is the only workaround for the time being. You may find a list of items to exclude from Bitdefender for Malwarebytes in this support article and you should exclude Bitdefender's program and data folders along with any drivers and services using the method described in the Exclude a File or Folder section of this support article. Also, in the meantime you may install the Malwarebytes browser extension beta which will protect your browser from the same malicious sites as the Web Protection component in Malwarebytes, but only your browser not the entire system the way that Web Protection does, though the browser extension does offer some additional capabilities including blocking many ads, tracking servers (to protect your privacy), clickbait sites, as well as behavior based blocking for tech support scam sites as well as several other categories of malicious/undesirable websites beyond the abilities of the Web Protection component in Malwarebytes 3. Also, once the issue is resolved you may continue to use the browser extension as it is fully compatible with the Web Protection component in Malwarebytes 3. You can find out more and download the extension for Chrome (as well as other Chromium based browsers such as SRWare Iron and Vivaldi) as well as Firefox at the following links: Chrome Firefox Please let us know how it goes and if you have any additional questions or issues. Thanks
  23. No, it doesn't currently prevent manipulating the service through services.msc so this is the expected behavior. It is odd that the service fails to load when set to boot, even after the system is already running. You mentioned you had a similar issue with Avast so I wonder what is unique about your system that causes this issue with such services/drivers.
  24. exile360

    Reset Detections

    Someone from the Malwarebytes staff might know exactly where this data is stored, but no, I personally do not (I'm just a user, like you, though I used to work for Malwarebytes in the past). This functionality has been requested in the past but I don't know whether or not they actually plan to implement it. As for things you already know, I just didn't want to make any assumptions so I explained my reasoning as it was relevant to this request.
  25. @LiquidTension or @AdvancedSetup could one of you please take a look? Thanks
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