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exile360

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Everything posted by exile360

  1. By the way, I made a note of the issues and error you reported and will be sure to pass this info on to the Product team in case they were unaware of this issue. In the meantime, please make sure that all of your systems are fully up to date with the latest version(s) of your Malwarebytes product(s).
  2. It would likely be best to attach them to your ticket. Did you select the business option when creating your support ticket? I will ask that someone take a look at your ticket (I only help here on the forums; I don't have access to the helpdesk). @AdvancedSetup would you please see about ticket number 3042523? Thanks
  3. Greetings, Yes, you certainly may. The easiest way to do so would be to log into your account at My.Malwarebytes.com to deactivate the license from the other system then you will be able to activate it on your second PC. If you have no created an account yet instructions for doing so may be found in this support article and details on deactivating your license there may be found at the bottom of this support article. Please let us know if you have any trouble and if there is anything else we might assist you with. Thanks
  4. Greetings, I'm sorry to hear that you are experiencing this issue. Are you a Malwarebytes business customer by any chance? If so, I'd recommend contacting Malwarebytes Business Support directly via the form on this page. In the meantime, please do the following on at least one of the affected machines if possible, and either attach the resulting logs here or provide them to Support directly if you end up creating a support ticket via the aforementioned link: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  5. By the way, I also noticed you have ExpressVPN installed. If it is active, please try disconnecting from the VPN to see if that allows Malwarebytes to activate properly.
  6. Greetings, Please be sure to exclude/allow Malwarebytes in McAfee, especially in its firewall and then see if Malwarebytes works properly. If the issue continues, please try disabling or removing McAfee and then re-enable/reinstall it once Malwarebytes is activated. Please let us know how it goes. Thanks
  7. Greetings, I have no idea if archiving/restoring the data folder that way would work or not, but you are certainly welcome to try it and see. If you do, please let us know how it turns out in case any other members find the information useful and wish to do the same. Thanks
  8. Yes, and once it finishes reinstalling, try activating with your license key again to see if it works this time and let us know how it goes. Thanks
  9. Wow, that's awesome I wish all banks provided such protection for their customers.
  10. I've been on a sort of video games/AI/VR kick lately and I decided it was time I owned the classic Tron: https://smile.amazon.com/Tron-Plus-Bonus-Content-Bridges/dp/B078WDK645/
  11. By the way, if you wish to modify how Malwarebytes handles PUPs you may configure it via the options described in this support article.
  12. Of course you can disable it, however bundleware and built in web browsing data tracking and advertising are all individually reason enough to classify an item as PUP.
  13. With the next gen consoles ramping up to their ship dates later this year, and the recent resurgence of VR and its sudden emergence in the consumer space on the largest scale that it has ever been (though it still seems like a niche at this point), I am convinced the new consoles will bring with them a massive shift towards making VR a mainstream platform, especially with the likes of Valve simultaneously pushing VR on the PC side of things. The following videos cover the history of VR as well as indepth reviews of Valve's recently released and much anticipated Half-Life sequel, the VR title known as Half-Life: Alyx which they are likely hoping will do for VR what past Half-Life titles did for PC graphics and gaming in the past, and while I am certain they will expand the market for VR, I do not believe it will be the absolute home run that their previous titles (as well as many of the games built on the same engines used by them) were, however I believe both Microsoft and Sony, and eventually Nintendo too, will be pushing VR for their new consoles and that it will be VR, not real-time ray-tracing, that will define the upcoming console generation and will be what it is remembered for, even more so than the massive increase in storage throughput that Sony and several tech analysts have been praising as the big innovation that will have the most impact on the upcoming generation.
  14. Greetings, If you open Malwarebytes and follow the instructions in the article linked by Porthos above, including following the directions in step 4. in particular, that will allow you to enter your ID and Key. I have quoted the step below for reference:
  15. Love that movie, Joe Pesci was great in that one
  16. I'm sorry, but I have to strongly disagree. If the information found on Wikipedia regarding the bundling of the likes of Ask.com is accurate then I would definitely classify it as adware (as well as PUP (Potentially Unwanted Program)):
  17. Of course you have the right to your own opinion, however I must strongly disagree on this point. No commercial antivirus or anti-malware vendors make their products open source, though Malwarebytes always has provided threat detection and removal for free, and of course Malwarebytes Browser Guard is being offered for free as well. Whether or not you choose to use any or none of the provided solutions is up to you, however I would be curious as to what, if any security software (AV, firewall etc., if any) you are running which is open source, because I am not aware of too many other than Clamwin/ClamAV and a handful of others based on the same source. Additionally, Malwarebytes Browser guard displays block information in its menu/icon and also displays a redirect page when blocking a connection to a website that is blocked by its rules and you are able to add any sites you choose to its allow list (the same goes for the Web Protection function in Malwarebytes), so if anything is blocked which you do not want to be, you can easily allow/exclude it so you still have full control over what it does and does not block. Malwarebytes Browser Guard also includes settings for each individual category of detection type so that you may modify its behavior in any number of ways to control what types of content it will and will not block. I would also mention that while I have long been an advocate and user of large HOSTS files as an additional layer of defense (my last HOSTS file had nearly 1 million entries in it; the result of compiling numerous public HOSTS files and block lists along with many additions of my own), I no longer use one as I have found that not only are they not updated nearly as frequently as is required to stay on top of the latest threats, ads or any other such content which changes over time (especially now with the bad guys swapping domains rapidly and even using semi-randomly named variants to evade such block lists; something the behavior based blocking capabilities which are only possible within the browser itself via an extension and have been developed as components of Malwarebytes Browser Guard can overcome), but also that Windows 10 does not allow easily disabling the DNS Client service which means the system and connection may be brought to a crawl if a large enough HOSTS file is used. Of course if the HOSTS file you are using isn't too large then it shouldn't make too much difference keeping the service enabled; I just know that I've always had to disable it on my own systems due to the enormous size of the HOSTS file I was using.
  18. Greetings, Unfortunately the HOSTS files and databases at hosts-file.net are no longer being maintained, however Malwarebytes does make available the free Malwarebytes Browser Guard for Chromium based browsers (for example Chrome, the new MS Edge Chromium, SRWare Iron, Opera etc.) as well as Mozilla Firefox. It blocks ads, trackers, scams, malware and many other online threats. If you are a user of Malwarebytes Premium then you also benefit from the Web Protection function which blocks malicious sites and servers for the entire system and it also works with Malwarebytes Browser Guard. You may also find the information in this topic to be beneficial if you seek tools and information on keeping your system free of malware. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  19. It seems some developers never learn, as video game producer Riot Games implements a kernel level driver in their upcoming title Valorant that runs on system boot to attempt to protect their games from cheaters. Similar to the rootkit Sony once installed on customers' PCs to copy protect their audio CDs (references about that may be found here, here and here), this driver will run from Ring 0 which is the most privileged, lowest level a driver or application can run from, giving it much more access to the operating system itself as well as all the applications that run on it, which in turn could present an attack surface for exploits should any vulnerabilities be discovered in the code being used for the driver. That potential for risk is one of the primary reasons Microsoft (as well as Apple, Google and everyone else that publishes operating systems) have been pushing developers to have their applications run strictly in user mode, the least privileged level of access for applications in memory, whenever possible and also why users are encouraged to use limited user accounts (which Microsoft have taken upon themselves to rename to 'standard user accounts', likely in an effort to influence more users to configure their user accounts this way) to help mitigate risk and why technologies like User Account Control were developed in order to isolate and protect access to certain levels of permissions to make infection by malware more difficult for the bad guys. At this point I am unaware of any known vulnerabilities in the driver being used by Riot Games, however given the choice, I likely won't be purchasing any of their titles which include such drivers as I prize my system's stability and security over such amusements. You can read Ars Technica's article on the subject here.
  20. exile360

    Help

    Unfortunately, these days there are so many scams and so much junk/spam, you really can't trust any sort of marketing/advertising or much of what you see/read online. I highly recommend the Malwarebytes Labs blog if you want to learn more about many of the common scams and threats on the web. It's a great resource for getting educated on the many threats out there and provides guidance on how to deal with them as well as how to avoid them. Of course you may always ask us here on the forums if you have questions and need help. We're always happy to help out.
  21. Greetings, If you would like to seek assistance with this issue, please do the following: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  22. Very true. If you're a gamer, if you're playing any demanding modern titles I would definitely recommend going with at least 16GB or even 32GB (I'm running the latter) as games are very RAM hungry these days. Of course if you aren't playing anything intensive then it doesn't matter (I play a lot of Bejeweled myself, though I do run more demanding games on occasion). As for what Malwarebytes uses; I'd advise watching the RAM usage of your web browser to get an idea of how many programmers approach memory usage these days, optimizing for performance rather than focusing as much on a lightweight footprint (within reason of course; not every customer will have 32GB+ of RAM after all). The advantage is that processes/connections and other content get checked much more quickly, resulting in faster performance and better overall system responsiveness when performing tasks because you aren't having to wait on Malwarebytes to load up its databases to check if a new object/connection is malicious or not (I believe the bulk of the RAM is used for storing databases in memory, which explains the high and variable RAM usage and high performance compared to many of the AV/AM products which elect to keep a light footprint in memory (though some hide their RAM use through drivers, concealing their real RAM usage from common tools like Task Manager) but create more delays when performing tasks due to needing to load/check databases). I once thought that using too much RAM was bad and that it would make my computer slow if applications consumed too much (even though I still had plenty of unused/free RAM at the time) until I did some research and learned more about what RAM is, what it's used for and how it works. The following articles should prove helpful for anyone who is curious about the subject: https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://linux-mm.org/Low_On_Memory
  23. Yes, it's an issue with NVIDIA GPU's I believe, as I too experienced this issue early after hardware acceleration was integrated and all my my rigs use NVIDIA GPU's. I guess their QA guys are using AMD GPU's, Intel IGPU's or they're testing in VM's, though looking at NVIDIA's sales numbers every year and their wide adoption in the OEM space, not to mention just checking the Steam hardware survey numbers, I would think testing with what is likely to be the same graphics chip/driver most of your customers are likely using (and if they're pulling telemetry they should already know) when implementing such a feature would be a priority. Of course I too am using MXM/mobile GPU's so it is also possible that it does not occur on desktop standard PCIe models (which is what they may be using in their test rigs if it does only impact the mobile chipsets).
  24. Excellent, I'm glad it's working now, thanks for letting us know.
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