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Everything posted by exile360

  1. Just to add, I'd also suggest installing and performing a scan with Malwarebytes if you haven't done so already just in case some other PUP or malware is present on the system which is reinstalling the PUP in your browser (something we've seen occasionally in the past). You'll find the latest version of Malwarebytes available for download here.
  2. Greetings, Malwarebytes Support will have to assist you with this as we do not have access to the licensing systems/servers from the forums here, however with regards to your question of how it happened, it is possible that some kind of malicious website/phishing scam or even some malware was able to hijack your email and account details which enabled them to steal access to your account and license. Support should assist you with the license issue as well as checking your system for any threats to try and determine how this happened and hopefully prevent it from happening again. In the meantime, I would advise you to contact your email provider from a different device (such as your phone if possible, or a second computer in case your current system is infected) and inform them about this incident so that they can hopefully get access to your email back to you and out of the hands of the hijacker. Good luck, and I hope this issue is resolved quickly for you.
  3. Greetings, Do you still see the issue if you disable Web Protection in Malwarebytes?
  4. Yep, they're always promoting Object Desktop to get all their stuff whenever I download/install any of their individual applications. I don't blame you for not wanting to bother with it, but you likely could have rectified most of that stuff with the registry cleaning component in CCleaner. I generally don't recommend registry cleaners for obvious reasons, however in this case on a fresh install of the OS it would be easy to identify the entries belonging to Stardock to eliminate them and it detects everything from missing file associations to orphaned startups and Windows Firewall exceptions to leftover uninstall entries and file registration entries for files/programs that are no longer present. You just have to be wary of allowing it to remove everything it detects in the registry as it can be quite aggressive (like most registry cleaners), but as long as you know what you're doing it can still be quite useful. I don't really trust registry cleaners, however at least the one built into CCleaner shows the full details of every entry so that you can investigate and determine whether or not it should be removed. It also offers to backup the registry by default prior to removing anything and prompts for confirmation before actually removing anything even when you tell it to. Again, I don't recommend registry cleaners, but such tools have their uses on occasion and CCleaner's implementation of it is about as safe as they come, though I still would never recommend anyone run it that doesn't know what they're doing with the registry as just with virtually all registry cleaners, it does detect items it likely should not, including many entries in the registry of a fresh Windows installation.
  5. Greetings, I'm glad you found the answer. I just saw your post and noticed that the item on the left looks like the volume slider. Nice detective work on figuring out what it was. If there is anything we might assist you with please let us know. Thanks
  6. Yikes, that's brutal. I'd hate to have to reinstall Windows just to deal with one malfunctioning program. I actually own a copy of WindowFX. It's a pretty cool program but I have had some issues with it, though I suspect it may just be that it doesn't like my newest GPU as it worked just fine with my old GTX 1060. Of course it might also be as simple as a driver issue but I didn't feel like messing with it too much to try and get it to work right, especially since my current driver works well with all of my games and emulators, so I guess I just have to live without my wobbly jello windows, folding start menu, liquid minimize/restore effects and burn-away menus.
  7. Macrium will tell you when you run it how much space is required to create a backup of your drive, but I would imagine it would definitely be larger than 16GB since it backs up the entire system drive, including Windows itself, all files on disk and all installed programs and data so I would definitely recommend using an external drive rather than a flash drive unless you get a much larger flash drive than 16GB. As for the size of your drives, that again all depends on how much data you have. If you're looking for fast then I'd recommend going with USB 3.x drives for either flash drives or external drives assuming your PC has any USB 3.x ports and for your external drives I'd go with an external SSD as that will be much faster than an external HDD.
  8. By the way, it would also be a good idea to run the Kaspersky removal tool just to ensure that there are no traces of the program remaining on your system now that you have decided to use a different AV as such traces and leftovers have been known to cause issues with other AV products. You'll find the tool and instructions on how to use it on this page.
  9. There is a known issue where changing a setting in Malwarebytes doesn't take effect due to a bug with the UI. If when toggling a setting that uses a switch as the option to start with Windows does, the user clicks and drags the switch rather than just clicking on it the setting won't actually be changed. As far as I know this issue still exists in the current version of Malwarebytes so it is possible this is the reason the issue occurred. If anyone is still having this issue please do the following so that we may take a closer look at your Malwarebytes installation to hopefully determine what is causing this issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  10. Please do the following so that we may take a closer look at your Malwarebytes installation and hopefully figure out what is causing this issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  11. Greetings, Please refer to the response to your other thread. The user in this thread solved it the same way, by removing their proxy software that was causing the issue; in your case it appears to be Internet Lock 6.0 so you will have to remove it for Malwarebytes to be able to activate. Any program that installs any Winsock LSP entries into the network stack will cause these issues until a new version of Malwarebytes is released that fixes this issue.
  12. Yep, definitely. In fact, just about all of the WFP based firewalls are extremely lightweight, perhaps with the exception of the ones that bundle in a ton of additional functionality like GlassWire (it's not really too heavy on resource usage but it does include a LOT more monitoring functionality beyond the normal firewall stuff that the others do so it is heavier on resources than they are).
  13. I haven't experienced any blue screens with Macrium and Malwarebytes and I've used both on several occasions including one time just a couple of months ago to create a backup image of my system. Obviously that doesn't guarantee that it won't happen in your case but I guess there's no way to know for certain unless you try. If need be you can temporarily disable Malwarebytes while you create your backup. That won't hurt anything and should avoid any potential BSODs.
  14. I just came across this post which provides an explanation. I guess they put in additional security measures to better secure and protect it which are likely related to the recent enhancements to the licensing system.
  15. Thanks you for reporting this; I will submit a report on this issue to the Product team for analysis and hopefully the Developers will be able to resolve the issue in a future release or at least improve performance somewhat. It may also help to exclude the program you're using to test from Ransomware Protection as it may be that Ransomware Protection is slowing it up due to monitoring. To do so, follow the instructions under the Exclude a File or Folder section of this support article and be sure to select either the first option to exclude it from all modules or at least the last option to exclude it from detection as ransomware only (both methods will exclude it from Ransomware Protection). You may exclude the entire program folder for Samsung Magician if you wish as folder exclusions are recursive, or you may exclude its main executable(s), just be sure to exclude the actual process that handles the testing. Please let us know how it goes and if the exclusions help. Thanks
  16. While you are awaiting assistance from Support, the information in this support article may prove helpful. It details how to sign up for an account at My.Malwarebytes.com to manage your licenses which is a good idea if you haven't done so already. If you have a lifetime license, the information in this support article may prove useful as well. Additionally, you may find the information in this support article to be helpful if the program is saying that your license has been activated too many times as it explains how to deactivate it from past installations. I hope this helps, and if there is anything else we might do to assist you please let us know. Thanks
  17. Greetings, Instructions on changing the email for your account can be found in this support article and for activation issues, depending on the errors you're seeing and issues you're having, the info in this support article may help. If you still have trouble or need to contact Support to make further inquiries you may contact them directly by filling out the form on the bottom of this page. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  18. It's been a long time since I've done this, but back when I built multi-boot tools I used a utility called UltraISO that allowed extracting and editing ISO files. It makes things such as adding drivers and additional tools to your boot image much easier. You just need something to make the multi-boot menu for when the boot disc starts up to allow you to select which OS to boot into, but finding one that works with older BIOS loading operating systems like XP as well as modern UEFI based operating systems like Windows 10 might be tough. That WinSetupFromUSB tool was supposed to be the solution, but if it isn't working I don't know what else to use as it's been so long since I did anything like this, and back when I did it, UEFI wasn't really a thing yet so I only had to deal with standard BIOS based bootable ISOs. You might also find this information useful. It documents compatibility and requirements and there are some good discussions about some of the issues people have run into. As for your system recover disc, if you aren't able to find/create one using any built in utility from the manufacturer, you could use an imaging tool like Macrium Reflect Free. You'd just need to get the system/OS into a state where you'd be comfortable restoring/reimaging your system to (i.e. no unwanted junk, up to date drivers and patches etc.) then create the image, though such an image would take up a lot of space so you might want to store it on a separate drive such as an external hard drive or external SSD rather than a USB flash drive, though you could keep the Linux based Macrium recovery utility that handles loading the image and restoring it on the USB itself as an option. There's a list of tools in this topic under the Snapshot and Imaging Backup section.
  19. Sounds good, and feel free to let us know if you run into any snags and need any help setting anything up.
  20. I would definitely recommend using the Avast cleanup utility as their uninstaller tends to leave a lot of items behind that have been known to cause issues with other AVs if not cleaned up first.
  21. You're welcome, and please let us know if there is anything else we might assist you with.
  22. That's correct, if it detects any problems with the drive it will inform you with some kind of error or message about the test failing, detection of corrupt sectors/data etc. It should be pretty obvious if it detects anything amiss with the drive, though my guess is that it was likely just a one-off incident, but no reason not to check just to make sure. And no, it's not likely that updating the printer driver had anything to do with it. There is a small possibility that the new driver caused a problem with the system when it tried to boot up, but if that were the case it's more likely that the issue booting would repeat itself, preventing you from reaching Windows if that were the case. That said, it could have simply been a problem with the driver installation process itself as many drivers perform one time installation operations on the first system restart after updating, and that could have been what caused it, but as long as the printer is working normally then you shouldn't have anything to worry about in that regard.
  23. You're most welcome I've spent the past 15 years or so running and testing a wide variety of AVs and security tools and applications, and at this point those items I listed above make up a large portion of what I've settled on (in addition to Malwarebytes Premium, of course, though I do have a lifetime license which obviously makes things easier financially, though I wouldn't do without it even if I had to pay the yearly fee, but at least you can get a lot of the functionality/protection it provides in the various betas that Malwarebytes makes available as was mentioned above). I've got a lot of other goodies that I use as well, but they require more advanced setup and system configuration so I just listed the primary ones that shouldn't give you any trouble setting up. The web browser is more often than not the primary method of attack for the bad guys plus I'm big on privacy, so that's why I recommend so many plugins. It isn't the lightest on resources, and you don't have to run all of them, but the ad blocker, the Malwarebytes extension and HTTPS Everywhere are the major ones for blocking the bulk of malicious web content.
  24. Excellent, the Support team will get the issue sorted out. They have direct access to the licensing system and can associate your license with your current email address for you so that you'll be able to login and manage it in the future.
  25. I'd definitely recommend using the latest build, just because they are always adding new detection capabilities as I mentioned (not to mention fixing bugs, which may actually end up addressing your intermittent issue with those 'Invalid Directory Pathway' messages, but at the very least I don't expect it to be any worse off than the older version you're using currently there). If you do have any trouble, please let us know and we're gladly do our best to assist. I'm sure someone can devise some kind of solution for the issue.
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