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Everything posted by exile360

  1. Thank you for letting us know. I will be sure to pass this info on to the Product team for analysis, and hopefully this will resolve it for all affected users, assuming an AGESA update is available for all of their systems and they all have the same root cause.
  2. Greetings, A new version of Malwarebytes is available; version Please check for updates using the link in the About tab under settings to update the application and restart the system once it completes and see if that helps. If the issue still persists then please do the following: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes. Thanks
  3. Yes, that's correct. It is specific to your actual transaction/purchase; not the account you created at My.Malwarebytes.com. I do not know what specific information they require though, so you will have to ask them about that.
  4. There have been several updates recently. In fact, one was just released today so I would recommend checking for updates to see if the latest version resolves the issues. The latest version is
  5. You don't need an account at My.Malwarebytes.com; that is for managing your licenses after purchase. They are requesting information from the actual purchase/transaction. You should be able to get that info from your credit card statement, bank statement or from PayPal depending on how you paid for your license. Be sure to check your junk/spam folder in your email in case your license and order info got placed there by your email provider by mistake. If you still can't find it then I would probably just go ahead and cancel the payment if I were you, then make the purchase again and hopefully this time it will work properly, though they will advise you on what you should do in your support ticket.
  6. Ah, I seemed to recall driver compatibility was one of the main reason MS wasn't rolling out the latest update to all systems at one point. I guess they've since resolved it. I recall that for a long time Windows Update refused to download/install the latest build on my system due to incompatible hardware, though they did eventually allow me to install it.
  7. If you provide the ticket number a member of the staff should be able to review your reports.
  8. Greetings, I would recommend you contact Malwarebytes Support by filling out the web form on this page and they should be able to look up your license info and get your subscription up and running for you.
  9. Understood; I didn't realize MS was forcing out the updates. I'm surprised they haven't accounted for systems like the OP's which may not have drivers for build 1909.
  10. We actually tried this in the past for the Windows version. Unfortunately, just as the number of items scanned can vary, so too can the amount of time required for each scan to complete so it ends up not being accurate and not really useful for any purpose. Typically the default scan is very brief so estimates of time/percent to completion shouldn't be necessary, at least in my opinion.
  11. I'm pretty sure you can use the Windows 10 media creation tool from here to create a USB to install the original version of Windows 10 with. It shouldn't include the 1909 update. Another option would be to contact your system manufacturer for recovery media.
  12. I hope it helps, but it sounds like something is wrong with your Windows, likely related to the update. You may end up needing to reinstall the OS to fix the issues.
  13. I see you already posted in the Malwarebytes Browser Guard area; apologies, I thought the block was coming from Web Protection in Malwarebytes Premium. They will take care of the MBG detection and whitelist the site if it proves to be safe.
  14. That's not surprising. XP has some severe limitations when it comes to more modern/faster hardware. Vista and newer Windows versions by comparison are far better at taking advantage of more powerful hardware.
  15. Greetings, Please refer to the information in this topic as well as this topic, then create a new topic in the Website Blocking false positives area by clicking here and a member of Research will investigate and respond. Thanks
  16. I don't know a whole lot about it, but I did find it listed on Tom's Guide. I don't know what tools it contains and I may be remembering wrong, but I seem to recall it possibly including some software without permission, though that was some time ago and things may have changed since then (or I could be thinking of a different boot tool). AdvancedSetup and/or some of the Techbench members probably know more about it as may any members who currently work in PC repair.
  17. Greetings, There is no way to know what the item is without more details. Please post a scan log or report showing the detection in a new topic in this area and a member of Research can take a look. Instructions for doing so may be found in this topic. Thanks
  18. Excellent, I am glad that it worked. If you need help with anything else please let us know. I will notify the forum moderators to remove your logs for you.
  19. Yes, it is also possible the OS itself may be corrupt and a repair install of Windows may be necessary. Doing so will leave your data intact, however you may need to reinstall some of your programs for them to work properly. Hopefully it won't come to that, but it is an option if all else fails.
  20. Yes, I'm with you on that one. He gets carried away by his personal hopes/dreams of a Holodeck being real and loses his objectivity I think. There is a massive difference between fully interactive, solid, hard-light constructs (think 'Green Lantern's power ring') and the current/upcoming generations of VR/graphics tech. Fooling the eyes is one thing, but actually creating a fully interactive, tangible reality that you can smell, taste, touch and feel is still a far off dream. Still, there are a lot of exciting developments in VR and graphics technology right now, and the computing space is due for a major innovation I believe, and while I don't think it will bring the Holodeck to life, I do think we're in for one of the most exciting times in the history of computing and technology and I can't wait to see what's next.
  21. Your logs still show McAfee as active. Please follow the instructions for Method 2 on this page to see if that removes it completely and let us know how it goes. Thanks
  22. Greetings, Malwarebytes' Developers have been working on this issue for a long time now. I have no ETA on when a fix might be coming, however please keep an eye on the forums here as members of Support will likely respond to these threads about this issue once it has been fixed in a release. I would also advise monitoring the pinned topics in this area of the forums for news on any releases in case it is fixed in the meantime. You also have the option of reverting to a previous version of Malwarebytes which does not cause this problem until the issue is resolved. Instructions on doing so may be found in this post.
  23. Greetings, It is possible that one or more of the threats on your system is creating issues so to be safe, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. If the malware removal specialist determines that there are no threats on your system they will send you back to this area to continue troubleshooting Malwarebytes; I just want to ensure that if your system is infected, that it gets cleaned up as soon as possible. Thanks
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