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exile360

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Everything posted by exile360

  1. Sure, that's one way to address it assuming that doing so wouldn't result in the same formatting problem, but either way it would be up to IPS to implement the solution regardless.
  2. This is likely an issue for IPS, the provider of the forum software that we use here. I'll drop a line to the team about this so that they may report it to IPS. Hopefully they will be able to fix it in a future forum software release.
  3. Great, thanks. Yep, I missed it under the images. I just checked and the logs don't show the extra scheduled scan, just the one you created that starts at 7:45 so I'm guessing it was created after deleting it. That's OK as I did find this in one of the logs from the program: 01/04/19 " 07:37:06.332" 31109 0dd0 113c INFO ScanControllerImpl mb::scancontrollerimpl::ScanScheduler::UpdateScheduledScans "scanscheduler.cpp" 1091 "License state changed from Free to Licensed and there are no scheduled scans. Adding a default daily scan." I also found this: 01/08/19 " 07:45:00.000" 159781 0fcc 1de4 INFO ScanControllerImpl mb::scancontrollerimpl::ScanControllerImpl::StartScheduledScanNotification "scancontrollerimplhelper.cpp" 466 "Another scan is in progress, cannot start the scheduled scan at this time." It looks like something may have gotten messed up with the license/configuration files similar to what I mentioned as a possibility in my first reply above, so I'm thinking that's what's causing it. As for how to address it, I suspect the new build that was just released might correct it as they mention this in the changelogs, so it may be that the software is losing its registration, reverts to free mode, finds it again, returns to Premium, then adds the default scheduled scan back because at the time it fails to see the existing scheduled scan you had already created: Please download and install the latest version from here over the top of your existing version then restart if prompted to complete the installation process and keep an eye on things and let us know if the issue returns, but hopefully that will fix it.
  4. exile360

    Win10 logon and other slowdown

    You're very welcome. Hopefully they'll have a fixed build out soon and if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  5. Can you get any memory dumps from the process when this happens? Do you have any dumps/minidumps from these events by any chance? If so, that could be helpful in tracking the issue down. If they're too large to attach you can upload them somewhere like WeTransfer.com and post the link. Thanks
  6. Greetings, The only thing I can think that might cause this would be if the software was being reset to default settings or if it was having some kind of issues with its configuration files/data files and falling back on the backup files containing the default settings. It may be useful to get a set of logs showing the details of your installation to see what might be happening: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If the extra scan is still scheduled then please get a set before as well as after removing it. Thanks
  7. Sure, and if they're too large you can upload them somewhere like WeTransfer.com and post the link. I'm sure the Developers would find them useful in tracking down these issues. Thanks
  8. There was an issue with the last version of Malwarebytes (the one preceding component update 1.0.508) that would show errors in the even logs every time the system was shut down. I'm not aware of any other errors in the newer builds.
  9. exile360

    Win10 logon and other slowdown

    OK, so the problem is present even with the older build of Malwarebytes? I guess you'll need to keep Ransomware Protection disabled until this gets fixed then but at least you can install the latest version of Malwarebytes (assuming there are no other issues with it on your system) and hopefully they'll have this resolved in the next release (version 3.7).
  10. exile360

    Malwarebytes keeps turning off

    That's OK, they might be storing their data files somewhere else like under one of the local user data folders under C:\Users\<user name>\Application Data. You can try to locate it to exclude but the main thing is excluding its primary program folder which you already did. As for the support tool, it can take a while to run sometimes. It has to download FRST and run that (you'll likely see an icon in your system tray while it's running/scanning to create the logs) and it should finish after a few minutes unless something is preventing it from working properly.
  11. That's correct, the issue with the errors in Event Viewer from Malwarebytes during shutdown occurred in the last version as the result of a bug that was actually fixed in build 508 that was related to the self-protection driver and/or MBAMService.
  12. No worries, if your hypothesis is correct about it not scanning then chances are that if they do address it, they'll likely build it with the same kind of heuristics that most of their other scanning components use meaning it will be likely to catch a lot of undesirable items and they've already got a pretty good collection of known malicious sites, ad servers and other undesirable websites thanks to the Web Protection component, the hpHosts database as well as the new browser extension beta (which you might try by the way if you haven't already, as it may block these, but even if not, it will still add a lot of protection to your browser). You can check out the Malwarebytes browser extension beta here: Chrome Firefox
  13. Greetings, I'm honestly not certain if it does or not, though I do know that it does scan Chrome's preferences for malicious plugins/extensions and the like. I'll have to check with the team to see if it checks the notifications/allowed list or not and will request that it be added if possible if it turns out that it does not. If you have any further suggestions please don't hesitate to let us know. Thanks
  14. Thanks for the additional info and links guys. I will be sure to report them to the staff for you so that the Devs are made aware. I hope these issues are resolved soon, I'm anxious for all the bugs to get squashed.
  15. OK, please run the support tool again and use the repair option to see if that corrects it, if not, then please run it once more and collect a fresh set of logs and attach the resulting ZIP file so that we may take a look at what's going on. Thanks
  16. exile360

    W7 freeze

    Greetings, It's most likely the Ransomware Protection component causing this issue, so if you disable that for the time being that should alleviate the problem. The other workaround would be to revert to the last build of Malwarebytes until they get this issue fixed. As for why they are requesting logs, it is because the Developers are still working on this issue and attempting to track down the exact cause, so the more data they get from affected users the better, however if you do not wish to provide any logs/data then of course you don't have to and you can just wait for the fixed version to be released. Instructions on implementing each of the workarounds I mentioned can be found near the top of this pinned topic. As for why they released the build like this, unfortunately even though they did perform extensive testing via their QA team, including testing on every OS which is currently supported (including Windows 7; both x64 and x86), they didn't experience any of these issues during their testing and only became aware of it once reports from users started coming in and they realized that the typical fixes for issues weren't working, thus indicating that it was a bug in the software and they have been attempting to locate and fix the bug ever since and plan to have it fixed in the next release, though I do not know of any ETA on when it will become available because of course they must first fix the issues, then test the build, and then finally release it, but I'm hoping that it will be soon of course, as I'm sure everyone affected by these issues is.
  17. Interesting, I've got the update but not the issues (though I don't use any network shares as I have all such functions disabled and/or crippled on my own system for security reasons). Hopefully they get it fixed for the sake of those users who are affected soon though. Looks like Windows 10 users aren't the only ones feeling the pain of poorly implemented patches these days .
  18. exile360

    Thanks for monitoring the Streams!

    Sure, no problem, thanks for the information. Hopefully it won't be necessary though and you just won't get infected again, at least I hope that's how it will be, because we definitely don't want you (or anyone else) getting infected with anything.
  19. exile360

    Malwarebytes keeps turning off

    Greetings, I suspect this may be caused by a conflict with the latest version of Malwarebytes and AVG. If you disable the web shield/web protection component in AVG, does that resolve the issue? If so, then you may try creating exclusions in each program for the other to see if that helps, otherwise you'll likely have to wait for this issue to be resolved in a future version of Malwarebytes and/or AVG (I believe it's an issue specific to Malwarebytes' code, however I do not no for certain that this is the case). The items to exclude in AVG for Malwarebytes are listed in this support article and I'd suggest excluding AVG's program folder from Malwarebytes as well as its data folder which is likely located under C:\ProgramData along with any of AVG's driver files which should be located under C:\Windows\System32\drivers (only exclude the individual AVG drivers, not the entire folder as doing so would put your system at serious risk since actual malware infections will often install malicious drivers such as rootkits among others). Please let us know how it goes and if the issue is resolved. Thanks
  20. Just FYI, I did successfully confirm the freeze issue on my own system yesterday. I was streaming a video on Netflix at the time with a few browser windows open so not a lot of resource usage or anything particularly unique (I'd been streaming stuff on Netflix for several hours before the freeze occurred, then suddenly it rendered my system unusable starting with the browser and progressing until only the mouse would move). It definitely isn't the Spectre mitigation since I don't have any (no microcode updates for my system since I'm running Windows 7 and I haven't received an updated BIOS from my system vendor).
  21. I did see where a member of Support posted recently that at least some (though hopefully all) of the current known issues would be addressed in the upcoming 3.7 version, however he didn't have an ETA on when it would be available. As for MSE, I haven't heard of any freezes/issues with it and Malwarebytes. I'm running the two of them together here and the only freezes I've had were when I had Ransomware Protection enabled (which I normally keep disabled for performance reasons, though typically it doesn't cause any freezes/issues, although it appears it does for the latest version of Malwarebytes); I assume you guys would be able to alleviate your issues by doing the same (keeping Ransomware Protection disabled and leaving the other protection modules in Malwarebytes active). I also don't think it's an issue with MSE and that its presence is just a coincidence because several users who weren't running MSE have reported the same problems (slow performance, lag/hanging during shutdown, occasional or frequent system lockups/freezes) on Windows 7 x64 (though the 32 bit version may be susceptible as well, I'm not sure). It may accelerate it some how as you suggested where it happens less frequently when MSE is disabled, but that could just be because the Ransomware Protection component is less 'busy' when it is disabled and therefore doesn't cause the issue as quickly or frequently. Honestly, I keep Ransomware Protection disabled anyway as it's by far the least proactive protection component in Malwarebytes and also the most resource intensive since it monitors all processes/threads in memory for ransomware behavior and only looks for threats that are already present/active on the system, and since virtually all ransomware attacks begin with other attack vectors (mostly exploits) to infect systems in the first place, the other more proactive modules should detect and stop any such threats before the attack gets to that final stage of downloading and executing any ransomware on the system. I'm not saying that you should just accept that and be content with it disabled forever going forward, only that if you did decide to do so, at least until this issue is resolved, I don't believe you'd really be missing out on much in the way of protection.
  22. No worries, you don't need to replicate the issue again. Just getting the logs from your system helps I'm sure, as they just want to try and narrow down the environmental factors/software and hardware configurations where the issue occurs as that will hopefully aid the Developers in tracking down the source of the problem in the code.
  23. What response from MB? I don't work for Malwarebytes in case you hadn't noticed, and I guess you don't know much about automated spam filters and the kinds of activities they tend to flag because that's what I'm talking about there. I know because back when I did work for Malwarebytes years ago, our newsletter got flagged by several email providers as spam even though every user who received it had signed up for it and the company had never been flagged before that so it was all about the numbers. Either way it doesn't matter because we both agree that informing more people would have been better and is something we'd both like to see going forward; we just disagree on the method. I'm saying email wouldn't be enough and might not work, you seem to be saying their website/forums aren't enough and they should have used email. Either way they're still here working with users trying to find the cause and fix it. As for Malwarebytes' official response, all they've been doing is gathering info and trying to help affected users and publishing info in FAQs etc. I haven't checked their social media channels, but they might have posted about it there too (they sometimes do when an issue comes up, but it probably depends on how many users are impacted, though that's just my guess). Again, it's not isolated to any one (or even multiple) AV, though it is known to be caused in some cases by a conflict with certain AVs (I know this because I've had users with this issue who had one of the aforementioned AVs and once they disabled the web protection component in the AV, the issue went away), and yes, there are a wide variety of system hardware configurations, but again, it's not consistent. I don't know of any single common cause for this issue so far. I'm running Windows 7 x64 myself and have yet to experience this issue, though I was able to replicate one of the freezing issues caused by the Ransomware Protection component (which I normally keep disabled, so I wasn't aware of it until I turned it on to test). Web Protection hasn't caused me any issues so far, but why that is we still don't know. My guess is there are multiple triggers for it and that I just so happen to be running a configuration where none of those triggers are present.
  24. No, there's no need for a new topic, I just meant in the future if any other issue comes up. The fact that this topic is so old is why the outdated version of the tool is linked to in the posts above, because they pre-date the latest support tool. LiquidTension will take care of you and should be able to help you resolve or at least work around the issue you're having with the software. As for the other issue you mentioned, all those instances, that's a new one on me. Maybe somehow a scheduled task ran away or something executing tons of instances into memory trying to initiate an update or scan, but it's definitely a unique one to me as I don't recall ever hearing about an issue like that with Malwarebytes before. Whatever caused it, hopefully it was a one-off and won't happen again, but yes, definitely report it if it does happen again.
  25. That's not what I'm saying. I'm just saying email isn't the way to go. A public posting on their website or a message/notification in the product would be much more effective. Word spreads, especially in the tech scene, and no one is trying to hide anything (they wouldn't have created FAQs about this stuff if they were trying to hide it, and certainly wouldn't be addressing the issues and assisting users in public if they were; they'd force everyone to contact them on the helpdesk to keep it private in email).
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