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exile360

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Everything posted by exile360

  1. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  2. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  3. Just to let you know, a new beta of Malwarebytes is now available with several fixes for various issues with Web Protection. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  4. Greetings, You might try the new Malwarebytes 3.8 beta as it has fixes for multiple issues related to Web Protection and may resolve this issue. You can learn more about the new beta here. If you decide to install it simply open Malwarebytes and go to Settings>Application and enable the option to install beta updates near the bottom and click Yes to the confirmation prompt then scroll back to the top of the same tab and click the Install Application Updates button and it should notify you about the new build and offer to download and install it; allow it to do so and allow it to restart your system if prompted to do so, making sure to save anything you're working on before you do. If you do install the beta please let us know how it goes and if this problem was resolved by it or not. Thanks
  5. Thanks for posting about this David, I was just about to as soon as I saw the release notes for the new beta. Hopefully it fixes the issue, but please let us know how it goes and if any further issues do occur. Thanks
  6. Ah, that explains it Yes, I bet you're right, the card likely declined due to being out of date (very common, especially since I don't think there is any kind of automated reminder when that sort of issue occurs, or at least there likely wasn't back then). You should have no trouble getting it sorted by contacting Malwarebytes Support or Sales to get the right license and product, and hopefully the latest version does include the data management features that you seek, but just in case it does not I will still go ahead and put in a feature request for it for the corporate/business version. Please don't hesitate to let us know if there is anything else we might assist you with and we'll do our best to help. Thanks
  7. Hehe, exactly I'd burn the buggers with my laser guarded perimeter of pain; a scorched circle of dust that used to be bugs surrounding my PC, or 360 degrees of death if you will
  8. Oh no, I'd definitely want it outside the PC to prevent the little buggers from entering in the first place. It could rise up from a small mechanical sliding panel that opens on top of the PC on a small rotating turret and the PC could shine a light as you mentioned to attract the bug to a particular spot with a little crosshair pained on it, then once the bug is in range, zzzzzzzzzzzzzzap, no more bug . Obviously I'm kidding, but it would be cool if real. Honestly, a few sticky traps around the thing (and even inside it like on the bottom as long as it doesn't obstruct airflow) would do the job I'm sure. I put them around my windows and doorways in my home here since we have such a large spider population and I catch all sorts of the 8 legged nasties.
  9. Replace the bug zapper with a death ray/laser and it would be even better. PC enthusiasts could finally get some practical use out of all that RGB all over everything these days and the bugs will have a nice pretty light show as the last thing they ever see before they become rainbow illuminated poofs of smoke .
  10. That sounds like a nifty idea. Perhaps some kind of mechanical arm with a motion sensor and a flyswatter or a large boot attached ? Or maybe a robot hand with a can of bug spray, again with a motion sensor. Unfortunately I'd lose my patience pretty quickly if the thing smacked my hand too many times while reaching for my mouse or keyboard or sprayed me in the face because it thought my head was some kind of gigantic bug . I have heard of some kind of bug repellent devices that operate on sound, and if they work, maybe a PC could be configured with software to play that frequency through the speakers, assuming it works and regular PC speakers are capable of transmitting the frequency (it's supposedly beyond the range of human hearing as I recall). Of course, if you really want to keep the bugs out of a desktop, simply surrounding it with those sticky bug/mouse traps should do the trick, or spraying/dusting with some bug repellent/long term poison should do the job, that way if they do approach because they're attracted to the heat/magnetic fields etc., it just kills them as they approach.
  11. I seem to recall seeing something similar in the past, usually with video files in Windows Explorer and I believe it has to do with the preview function for certain file types in the Windows shell (i.e. that preview thumbnail of an image or video you see when you select it in Explorer that shows up in the preview pane). Why it would show up while editing a file and trying to save it I'm not certain, but it's possible that if you have an Explorer window open where the file is still visible and selected from where you opened the file for editing, that could be the reason, and if it is still opened in that shell process for its preview, this might prevent you from modifying the file thus preventing you from saving your altered copy that you just finished editing. To test, make sure you close the Explorer window after opening a file for editing to see if that eliminates the issue, or try saving the file under a new name that way the original file is preserved/isn't modified.
  12. It depends on the type of license that you have. If you are a business customer then there might be a different build that you should be running, however if you just have a consumer license then that is the appropriate version. I believe there is or was an option in some of the business products to control log retention as you mentioned, so if you are on a business version I'd try to find out which one specifically and then check to see if that functionality is still available in the latest release (it's possible that the feature was removed going from 2.x to 3.x). If you aren't sure which specific product/license type you have then I'd recommend contacting Malwarebytes support by filling out the form on the bottom of this page and they can look it up based on your license key or order number and they'll provide info on which build you should be using and where to get it.
  13. Greetings, If you haven't done so already, please refer to the information in this support article as well as this support article. If that does not resolve the issue then please go ahead and contact Malwarebytes Business Support directly to receive priority assistance by filling out the form on the bottom of this page and they will assist you directly. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  14. Greetings, Your logs show that you are also running Sophos. There is a known conflict with Sophos and Malwarebytes, please refer to the information in this support article. Please let us know if this resolves the issue or not. Thanks
  15. Greetings, I don't believe individual protection logs from the client do show the user in relation to the context of the detected process, however that doesn't necessarily mean that you'll be able to determine which actual user the detection was made under as it is possible for it to show SYSTEM as the user as it's more related to the user context for the specific process, not necessarily which user is currently logged in as the primary user for the device if that makes sense. That said, if you have either of the business products that include the Timeliner application (included with Malwarebytes Incident Response as well as Malwarebytes Endpoint Protection & Response) then this information should be included I believe, or at least it should provide sufficient information to make that determination. If what you're looking for specifically is to know which user was logged into the machine interactively at the time of a detection, for example to determine which user may have opened an infected email, visited a blocked website or executed a malicious file, particularly in an environment where multiple users may be logged into the same device at the same time, then I'm not certain that this could easily be determined as most of the protection components operate under the system level above user mode meaning most of the detection activities don't or aren't able to determine which user may have set off a particular detection event, at least as I understand it (things can get pretty tricky dealing with user tokens and process states). I'm not one of Malwarebytes Developers though, so what you are requesting may be possible as I may be overthinking it; I'm just speaking from my own limited knowledge of how processes work within Windows. I will still put in a request for this feature and if it is possible, hopefully we will see it in a future release. Thank you for the request, and if you have any further ideas, suggestions or feedback please let us know. Thanks
  16. Hehe, no worries, just fill out the form on the bottom of this page and you should be all set and they will contact you via email.
  17. Thanks for the info Yep, already immune thanks to the fact that I disable/block/cripple everything related to RDP on all my systems.
  18. You simply need to contact Support as suggested and they will disable auto-renewal for your account.
  19. Greetings, You may find the information in this support article to be helpful. If you have any further questions please feel free to post, or if you prefer you may contact Support directly by filling out the form on the bottom of this page. I hope this helps.
  20. You may also find the information in this support article to be helpful.
  21. Yep, that's the consumer version alright, so it's just as I said. As far as I know there is no option for controlling how long data is retained. You should also be aware that while you are certainly welcome to do so, Malwarebytes isn't officially supported on any Server versions of Windows, primarily because it isn't tested on them and there have been some issues with Windows Server compatibility in the past. As long as it isn't causing any issues for your system then you should be OK, I just wanted to make you aware of it in case any trouble does pop up.
  22. I just tested multiple downloads including the specific one I tested/cited earlier and they are indeed working now without being blocked
  23. Thank you for reporting this issue. I will be sure to inform the Developers. In the meantime if you wouldn't mind, please do the following in order to provide additional details to the team for further investigation: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  24. Download blocked by browser extension: https://sphinx-soft.com/download/Windows10FirewallControlFree-Setup.exe I didn't check the other downloads on their site so I'm not certain if they're being blocked as well but they might be.
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