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Everything posted by exile360

  1. exile360

    MBAM Service sending data

    It's likely traffic from the cloud component in Malwarebytes which is a part of the new heuristics/Machine Learning/anomaly detection engine which was added to Malwarebytes 3 a while back. You may find the information in this support article to be of use. Also, at least as far as I know, the amazonaws and cloudfront addresses are both parts of the CDNs (Content Delivery Networks) used by Malwarebytes for hosting databases and program updates and are likely also the same systems/servers/connections used for the cloud components I mentioned. That's just my hypothesis though, so someone from the staff may need to respond with more detail/confirmation.
  2. Yep, I just wanted to make sure just in case. Did you try disabling Ransomware Protection alone to test/verify that it's the component causing the issue?
  3. Also, please make certain that fast startup is disabled, otherwise that could also potentially cause this behavior as it may be keeping the service in memory since it prevents the system from fully shutting down. You can find out more and find instructions on how to disable fast startup here and here. This feature has been known to cause issues with Malwarebytes as well as many other programs as well as some hardware drivers due to Microsoft's implementation of the feature.
  4. It sounds like it's probably the Ransomware Protection component interfering with it based on your description. That module isn't nearly as proactive as the other components in Malwarebytes and rather than attempting to prevent infection, simply monitors process and file activities in memory and on disk to look for ransomware infections that have already infected the system to stop them, hopefully before your files get encrypted. Considering the fact that virtually all ransomware infections get onto systems through the use of exploits, the far more proactive Exploit Protection and Web Protection components (not to mention the Malware Protection component) are far more likely to stop any such attacks before they ever get to the point where the actual ransomware is downloaded and installed/executed on your system so you may safely disable it without greatly increasing your risk of infection. In fact, I've kept that module disabled almost entirely since it was first integrated into Malwarebytes (due to past performance issues with that module; though most of those have now been resolved, and because I trust the other components to keep my system safe) so if necessary, you should be OK disabling it while using your program, assuming that module is in fact the cause of the issue. You can also try excluding the program folder for your music application from Malwarebytes using the Exclude a File or Folder option and leaving the default option selected which excludes it from detection by all of the modules (which I believe you already did) and you can add the folder it is using for temp files to your exclusions, but for that one just select the Exclude from detection as ransomware only to see if that helps. It may be necessary to also exclude the data folder used by the music application which is likely located somewhere under C:\ProgramData or under C:\Users\Your Username\Application Data or possibly both.
  5. Excellent, thanks for letting me know
  6. Sorry, I saw where you mentioned it had been disabled, but I didn't see where you said you'd removed it. My apologies.
  7. exile360

    new computer no account access

    OK, as long as you have the trial running it's good for 14 days so even if something weird happens and you aren't able to get help from Support before you leave (very doubtful as I expect them to assist you today given how quick they usually are with these things) you'll still have protection while you're travelling. You can also ensure that Windows Defender is turned on (it won't conflict with Malwarebytes, even with protection active) by opening Malwarebytes and navigating to Settings>Application and selecting Never register Malwarebytes in the Windows Action Center below the Windows Action Center section. It isn't essential, but Defender does add another layer of defense on top of Malwarebytes which may help you to feel safer (many of our users run it this way since Defender is generally pretty light on resources as well and the two tend to work well together without conflicts).
  8. Greetings, I believe that as long as Malwarebytes is running during the same Windows session the most recent entry will continue to be displayed. You might be able to work around it either by restarting your computer or by quitting Malwarebytes and launching it again (right-click the Malwarebytes tray icon and select Quit Malwarebytes then launch it again via the desktop or START menu shortcut).
  9. Hmm, it sounds like maybe it's happening as a consequence of some automated background task given the frequency. That makes me suspect Kaspersky, as I don't know of any background task that Malwarebytes performs at that interval (updates are set to the default hourly rate according to your logs for Malwarebytes). Have you already followed the instructions in this support article to see if that corrects the problem? If not, then please do so. I'm also aware of this support article which recommends removing Kaspersky completely, however I do not believe that is necessary any longer as I know of several users running Kaspersky alongside Malwarebytes without any issues (though they likely have exclusions configured between the two as you now do).
  10. Thanks for the info, I was not aware that the older lifetime license keys could be added to/managed under the My Account feature/interface. Does that also include lifetime licenses purchased directly from the Malwarebytes site back when they were still available? I ask because it specifies outside purchases, though that may be due to the fact that there were some remaining lifetime keys in other channels for a while after Malwarebytes stopped selling them directly, I just want to be certain so I know what to tell customers.
  11. exile360

    new computer no account access

    OK, did you already use the free 14 day trial of Malwarebytes? If not, then go ahead and install the free version and it should activate the free trial automatically so that you will be protected while awaiting your license/Support. In the meantime I'll ping a member of the Support team directly here and he should be able to assist or at least get you in touch with someone from Support who can; @LiquidTension would you please assist this customer with retrieving their recently purchased license key? The activation email hasn't arrived yet so someone from Support will likely need to look it up. Thanks
  12. Yes, Web Protection was enabled. I haven't tested with Web Protection disabled but I will shortly.
  13. exile360

    new computer no account access

    OK, just wait on Support, they should email you back today assuming the ticket queue isn't too large, which it usually isn't. Be sure to check your spam/junk folder(s) in your email as well just to make sure nothing gets placed in there by your email provider by mistake as that does happen sometimes unfortunately.
  14. OK, that helps. MwacLib.dll is a file component of the Web Protection module, so at least that helps to further isolate where the issue is, so if you haven't yet, I'd recommend trying disabling Web Protection to see if that eliminates the issue assuming disabling fast startup didn't correct it (though it may have as we have seen many issues with protection/startup related to that before which is why we so often mention it). Please keep us posted on how things are going and I'm sure LiquidTension will have further instructions for you soon.
  15. Please try disabling the Ransomware Protection component to see if that helps. If it does not, then please open Malwarebytes and navigate to Settings>Protection and toggle the option Enable self-protection module under Startup Options to Off and see if that eliminates the issue. Apologies, I just saw that you already tried disabling self-protection so you may ignore that part of my instructions. Anyway, if none of the instructions so far have helped, then please try performing a clean installation by following the instructions below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here You should also verify that fast startup is disabled. Details on how to do so may be found here and here. The fast startup feature in Windows 10 has been known to cause issues with Malwarebytes and other software due to how Microsoft implemented it. Please let us know how it goes and if the issue persists. Thanks
  16. exile360

    new computer no account access

    If you haven't done so already, I would suggest signing up at My.Malwarebytes.com. There you should be able to manage your licenses. You'll find further details in this support article. If you're still having problems obtaining or using your license key you should find this support article to be of help. It also provides contact information for getting in touch with Malwarebytes Support (including contacting them via email when live chat is unavailable outside normal business hours).
  17. Greetings, If reinstalling a previous version on the same machine then there's nothing you need to do before uninstalling as your license details will be retained on the machine and the previous version should activate automatically to convert into Premium once you install it. For migrating your license to a new machine, simply open Malwarebytes and navigate to Settings>Account Details (or click the My Account button at the top right of the main UI; both methods take you to the same tab) and click the Deactivate License button at the bottom, then you may install and activate the software on your new system. You should perform the same procedure if you plan to reformat/reinstall Windows on your existing machine. You can find detailed instructions and more details in this support article. If you ever encounter an error stating that the software has been activated too many times/on too many devices then you may manage your licenses at My.Malwarebytes.com. You'll need to sign up there to create an account. You can find more info on how to use this feature in this support article. Please let us know if there is anything else we might assist you with. Thanks
  18. I don't know about that. When was the last time any vendor notified their customers about an issue like this? I've experienced similar or worse issues with products from other security/AV/AM vendors, hardware vendors (thanks to bad drivers etc.), and even Microsoft themselves but not once did I ever receive any kind of notification/communication about it from them and only occasionally have I even seen them mention such things publicly anywhere and usually only found out either through the usual web searching/forums or, on the rare occasions where the issue was widespread enough, a tech site reported the issue (as with the recent issues with the October Creators Update for Windows 10). I'm not saying that they shouldn't notify everyone, and I certainly wouldn't mind it, but I've never seen any vendor handle this type of situation any better.
  19. Cool, well you definitely made a good choice in your CPU then. Those extra cores/threads definitely help when doing anything super thread intensive that deals with production (like video/audio production, rendering tasks etc.). Malwarebytes should serve you well. It's pretty light on resources and if you ever take the system offline to do any particularly intensive work and want to shut the protection down, it can be done in a matter of just a few clicks (unlike many modern AVs, which often don't let you turn them off completely without uninstalling them). I used to do a bit of video editing and since I wasn't surfing the net while doing so, I'd just disable my network connection then exit all my security software to free up as much of my system's resources as possible so being able to exit Malwarebytes from the tray and having it actually take all of its processes, services and drivers out of memory was very nice and once I was done I could just launch Malwarebytes again to turn everything back on then re-enable my connection and I was back in business to get back on the web.
  20. I think an in--product notification from the tray would be best, especially if there's a way to only trigger it on Windows 7 systems since those appear to be the only ones affected by this issue so far.
  21. Excellent, you should be fine then, but please do let us know if that license email doesn't show up within the next day or two. I definitely don't want you to end up having to go unprotected for any length of time; thankfully the 14 day trial is fully functional so you get all the same protection/features as the fully licensed/paid version while the trial is active so you aren't missing any key protection features. Nice system, I'm guessing you do some gaming As you can see from my signature, my system isn't quite as good (especially with regards to the graphics card), but at 1080p it isn't too bad and I can run pretty much everything at max settings without falling below 60FPS.
  22. Greetings, It sounds like perhaps the tray was trying to do something such as display a notification and something caused it to become unresponsive. Based on the image you posted it looks like there are a couple of alerts there (the red circle/number on the bell notification icon at the top right of the main UI/window). If you click on it you should see a brief summary of what those two alerts were about; most likely some kind of block event such as a malicious website being blocked. With regards to the tray being unresponsive, what happens if you restart your system, does it load properly in the tray then? Also, please check to make sure fast startup is disabled as this feature has been known to cause problems with Malwarebytes and other programs in Windows 10. You can find out more and find instructions on how to check and disable it here and here. If that didn't resolve the issue then please do the following so that we may take a closer look at what's going on with the system and your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested logs/ZIP file if the problem persists. Thanks
  23. OK, no problem. If it doesn't show up soon, go ahead and contact Support via the form I linked to above and they'll get it sorted out for you for sure, but hopefully it's just taking a bit to process and will arrive soon. In the meantime do you at least have the 14 day free trial running so that your system is protected?
  24. That's OK, just fill in the form (it uses a separate login/system from the forums here) and they will be able to contact you. You can also try creating a login at My.Malwarebytes.com to see if your license info shows up there. You can find more info on doing so in the following support articles: https://support.malwarebytes.com/docs/DOC-1032 https://support.malwarebytes.com/docs/DOC-1036 https://support.malwarebytes.com/docs/DOC-1264

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