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exile360

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Everything posted by exile360

  1. Greetings, Your best bet would be to contact Malwarebytes Support directly via the form found on the bottom of this page as they have direct access to the licensing system and should be able to correct the issue if possible. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  2. Greetings, You appear to be running a very outdated version of Malwarebytes. Please try downloading and installing the latest version from here to see if that resolves the issue. Please let us know how it goes. Thanks
  3. Yes, corruption is possible with any kind of sleep/hibernate function. It shouldn't happen often, but it can happen, especially after a long period of time. I personally just shut my system down completely when not in use since it boots to the desktop in a matter of seconds.
  4. Yikes, well it would probably be best to just let it run for a few minutes, and maybe start it during the slowest part (which I assume is the longest filesystem object scan phase that makes up the bulk of the scan) then save it, compress it and upload it. Also, if you use WinRAR that should be able to compress the file smaller than the built in ZIP utility in Windows (even if you still compress it into a ZIP file rather than RAR, especially if you select the 'Best' compression option).
  5. Apparently they aren't actually uploading the data unless the user authorizes them to sync up their Steam contacts in the Epic Games app and they're going to address the issue in an upcoming patch according to their most recent statement on the subject. Refer to the TechSpot article below for details: Epic Games says its store doesn't mine users' Steam data without permission I'm no great fan or defender of game companies like Epic with their recent tendency towards fleecing users with overpriced game bundles, 'season passes', and unending micro-transactions that leverage the same impulses that drive people to gamble (especially when targeted towards children who don't know any better), but I think in this case it's not nearly as malicious as initial reports may have suggested. That said, I've never installed the Epic Games Launcher and I only play games either natively installed or through Steam (I won't even buy/play any Microsoft games due to their lame requirement to sign in with an Xbox Live/Games for Windows Live account no matter how much I might want to play the upcoming Halo releases on Steam for PC for the first time in history since many of them were console exclusives).
  6. I believe, as many in the tech field have already come to realize, that generating revenue via ads will soon become a thing of the past. I don't know what alternative(s) they might come up with other than exclusively paid content locked behind paywalls and subscriptions, but hopefully they will come up with a more seamless solution that doesn't cost anything. As it is these ads have become far too frequent, intrusive, deceptive and often downright malicious and so I block them all when possible if for no other reason (not to mention the privacy issues with ad trackers, which they all use these days, meaning they aren't just advertising to you any more, they're also tracking you across the websites you visit; especially the larger ad services like Google and Akamai among others).
  7. Using such headlines and popular search topics is one of the main methods Malwarebytes' threat Researchers recommend for malware hunters to find new samples and has been for a very long time.
  8. Malwarebytes got 99.4%; not bad
  9. Disgusting, but understandable given the fact that they tend to use any high profile news topic to propagate malicious links. It's one of their primary tactics unfortunately as it tends to have a high success rate.
  10. Thanks for all this great info. I will be sure to report it to the team for review and hopefully they will be successful in replicating and correcting the issue. I suspect you may be right that Windows Media Center/Remote Desktop etc. may be the unique factor triggering these ongoing issues.
  11. You might also find the information in this support article as well as this support article to be helpful. If you use the Deactivate all function mentioned in those articles, you should be able to reset all of your license keys/activations, and the systems where the product is still actively installed should reactivate automatically when they next go online to update databases, and the one where the hard drive is no longer active will be freed up so that you may use it on your new installation without issue. If that doesn't resolve it then you may contact Support as mentioned above by Porthos.
  12. Yep, that's fine, you can follow Porthos' instructions above if you wish, or if you prefer to do this via email with Support directly you may create a support ticket about this issue (just provide them with a brief description and a link to this thread for their reference) by filling out the form on the bottom of this page. One more thing we might try is creating a Procmon log during a scan as that should show immense detail about what's going on with the various processes etc. on your system during the scan and may reveal what is causing the lag/slowness: Create a Process Monitor Log: Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created and type MB3 Log in the File name: box and click Save Exit Process Monitor and open it again so that it starts creating the logs Open Malwarebytes and perform a scan. Once it completes, close Process Monitor Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Please upload Logs.zip file you just created to WeTransfer and provide Support or LiquidTension with the link To upload the file to WeTransfer: Open the WeTransfer.com website. Click Add your files, navigate to your Desktop and double-click the zip on your desktop. Click (...) and select the link radio button under Send as. Click Transfer. Copy the download link and paste into your support ticket or private message to LiquidTension. 
  13. Yes, it could be some change they've made to the signatures. There is something more we can try to see if it does provide any useful data for the Developers. If you open Malwarebytes and navigate to Settings>Application and toggle the setting under Event Log Data to On and then perform another scan, that may provide more useful data for them. Once the scan is done you may disable the option under Event Log Data again (you don't want to leave it on as those logs can get very large very quickly, wasting a lot of disk space). Once that's done, go ahead and run the Support Tool again and provide the ZIP file it creates and it will contain all the new logs, including the Event Data Logs created by Malwarebytes.
  14. That's a good idea. They do have a lot of debugging stuff built into the code already, but I don't think they have anything measuring scan performance/issues like this, so if they could implement something like that it could definitely prove useful, especially since one of the things they pride themselves on is how fast the scan engine generally is. I will suggest it to the Developers.
  15. That's OK, go ahead with the rest of the instructions to post in the malware removal area and one of our malware removal specialists will assist you. It could be that an infection is preventing it from working or else it's just some kind of bug with the latest version of ADWCleaner. I'll be sure to report it to the Developers for analysis, but in the meantime I just want to make sure that your PC gets cleaned up.
  16. Yes, many AV's keep drivers and services active even when protection is disabled so that they don't really stop monitoring, they just don't flag anything so I would suggest giving it a try with Panda removed if you don't mind just to make certain we've fully eliminated it as a possibility.
  17. Looks pretty fast to me Yep, I suspect your hunch about Panda is correct. What happens if you disable or uninstall it temporarily and then run your scan with Malwarebytes? Does it improve? If so, then it's also possible that Panda made some changes in a recent update that may be causing this, but hopefully exclusions will resolve it; if not then you may need to report it to them and hopefully they will be willing to investigate and correct the issue.
  18. I was dubious as well, but I suspect their reasoning for doing so is twofold; first, they probably already have something in-house that they have developed that is superior and renders Ghidrah obsolete; second, it's likely that given their no doubt massive workload just dealing with hack attempts from hostile governments, organized crime and independent blackhats and blackhat organizations (not to mention all the mass surveillance operations they're always managing; something I'm not a great fan of being an advocate for privacy), they probably figured it would be good to put a tool like this into the hands of the public/whitehats/malware researchers to help discover and mitigate vulnerabilities in the code of commonly used tools/applications/systems/devices etc. and to better stay on top of the rather devastating, run-of-the-mill threats like ransomware that always have the potential to bring any business or government systems/organizations to a screeching halt should they evade detection, and I suspect they have more important (to them at least) things to do with their time than spend all day analyzing malware to develop their own in-house AV signatures and detection/mitigation tools, so they pass this off to the public in the hopes that the off-the-shelf malware defense solutions they use will do a better job at keeping their networks secure.
  19. Yes, Panda is a definite possibility. If it is doing a simultaneous analysis of the objects being scanned by Malwarebytes during scans that could definitely slow things down. Please let us know how it turns out. Thanks
  20. Greetings, According to your logs there appear to be some adware/PUP items still installed in your Chrome browser so I would recommend first trying to run a scan with ADWCleaner and having it remove anything it detects, restarting your system if prompted to do so to complete the removal process. Once that's done, repeat the process until no more threats are found and do the same with Malwarebytes by opening Malwarebytes and clicking Scan Now, again restarting if prompted to complete the removal process. If the issue still persists then please follow the instructions in this topic and then create a new thread in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any remaining malware/adware/PUPs as soon as one is available. Good luck, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  21. Yeah, if using a large HOSTS file you need to disable the DNS Client service (and there are alternatives you can configure to use as a local hosts server to replace its functionality so you don't lose any browser performance, though I personally just use 0.0.0.0 rather than 127.0.0.1 to improve browsing speed when sites are blocked). As for Windows 10, the last I heard Microsoft actually doesn't let you edit the HOSTS file so I can't speak to that, but I've been using a large HOSTS file for years ever since XP and I currently have over 900,000 entries in my own HOSTS file on Windows 7 x64 and it's never caused me any problems.
  22. Greetings, Assuming these are the default Threat scans then it definitely shouldn't be taking that long, though if you haven't done so already, deleting your temp files etc. may help, either using the tools built into Windows and your web browser(s) such as Disk Cleanup and the options for deleting your temporary internet files/caches/history etc., or through a specialized tool such as CCleaner. Other than that, sometimes the Research team does add new signatures to the database that may alter how Malwarebytes analyzes some files, resulting in higher resource usage and thus increased scan times overall, however on my own system I haven't noticed a great increase in scan times recently (still around 40~50 seconds total for a Threat scan, though I have a very fast SSD and a fast 4 core/8 thread CPU, all of which contribute to faster scan times). With that said, it may also be a sign of a failing disk so backing up your data if you haven't done so recently might be a good idea (I noticed you have Macrium installed, so I'd recommend going ahead and creating an image backup of the system on a separate drive just in case this one fails at any point so that you don't lose anything). Additionally, it would be a good idea to make sure that you have exclusions configured between your security products so that they don't interfere with one another. The list of items to exclude in your AV for Malwarebytes can be found in this support article and instructions on excluding other programs from Malwarebytes can be found in this support article under the Exclude a File or Folder section. If that still doesn't resolve the issue then it might be a good idea to try a clean install of Malwarebytes to see if that helps: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the problem still persists, and if you suspect that the system may be infected with malware (which is also a possible cause, especially if you're seeing general performance issues, including with other software on the system) then you should follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system as soon as one becomes available. Hopefully that helps, and please let us know how it goes. Thanks
  23. You're very welcome. If there's anything else we can assist you with just let us know.
  24. It isn't on my system at least, though I just turned it on (I normally keep it off). I'll reboot my rig and see if this issue still persists, but yes, it's supposed to protect Malwarebytes from being tampered with or terminated.
  25. By the way, you can find more info on the machine learning component and how it flags things (as well as further tips on how to avoid it when building your programs) in this post from the Malwarebytes Director of Research.
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