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exile360

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Everything posted by exile360

  1. Agreed, however I'd like to see it documented somewhere. The only relevant KB article that comes up when you search 'cancel subscription' in the knowledgebase is this one and it just says to contact Support. A single method, accessible through the My Account feature for all subscriptions, regardless of the e-commerce handler would be nice, and a much better user experience in my opinion.
  2. You're welcome, by the way, to answer your question about video conferences and screen sharing, yes you will still be able to do those things. They are unrelated to Remote Desktop.
  3. You're very welcome It's not a bad idea to take measures like this. So many of the default components of Windows go unused by the majority of people yet increase the area of attack for potential hacks and vulnerabilities, so taking preemptive steps like this are a good idea to help keep your devices secure. I've been doing things like this on my own systems for years, and in all that time since I started taking measures like this I've never been infected even once, and of course I also use Malwarebytes as it's proven most effective at preventing threats from getting in. You can also take a look at the advice posted here by AdvancedSetup. It's good advice for further securing your system. I also highly recommend the Malwarebytes browser extension beta, it's excellent at blocking malware, ads, trackers, scams and other unwanted junk online. You can learn more and download it at the following links (the Chrome version works on all Chromium based browsers including SRWare Iron, Microsoft's new Chromium based Edge browser, Vivaldi and others): Chrome Firefox
  4. Greetings, The patch is sufficient to protect your system from Bluekeep, however if you don't use Remote Desktop then there's no reason to leave it enabled, and disabling it will protect your system from any future Remote Desktop vulnerabilities/attacks, not just Bluekeep so if you don't use it I'd recommend disabling it. Uncheck the box next to Allow Remote Assistance connections to this computer and click Apply then OK. Additionally, you can disable the following services that I've circled in red if you don't use any kind of remote access or file sharing on your network (in other words if your computer just connects to the internet and you don't use network shares or network attached storage): To disable them, click START and type services.msc and press Enter then scroll down the list and for each of the services I've circled above, double-click on it and using the drop-down menu next to Startup type: select Disabled and click Apply then click on the Stop button if the service is running. You can do the same for the Server service (it is used for file and printer sharing over your network so if you don't use those features you can safely disable it). You can also open Windows Firewall with Advanced Security and locate all of the Inbound and Outbound rules for Remote Assistance and Routing and Remote Access and disable them by right-clicking on each one that has a green checkmark next to it and selecting Disable Rule. You can do the same for all of the rules related to File and Printer Sharing if you don't share any files or printers over your network. Additionally you can take it a step further by clicking START and typing network connections and pressing Enter then double-clicking on the network connection that you use for connecting to the internet and clicking the Properties button (it should be on the lower left of the properties dialog) and beneath where it says This connection uses the following items: uncheck every checkbox except Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) and this will disable all file and printer sharing, remote access and SMB (the protocol exploited by the EternalBlue exploit for the WannaCry ransomware attack) so that they cannot be used to attack your system. All of these changes will greatly enhance the security of your system because if all of these protocols and functions are disabled, they cannot be used to infiltrate your system even if some new exploit is discovered that we don't know about yet that uses one of them to attack systems.
  5. If Windows Defender is active the result should be the same; Malwarebytes will not register with the Windows Action Center. This is because Malwarebytes is supposed to detect the presence of Windows Defender and not register with Action Center if it is active and present if the option to let Malwarebytes decide is selected.
  6. Yes, it sounds like you don't use Remote Desktop so you should be able to disable it.
  7. Based on my research, it appears this particular botnet is primarily focused on attacking RDP (Remote Desktop Protocol) servers, not endpoints so if you are running a non-Server build of Windows you should be safe. That said, you should of course keep your anti-malware, antivirus and operating system up to date to guard against threats in general, and if you don't use Remote Desktop, I'd also suggest disabling it so that it cannot be used as a potential point of attack for any threats (I always disable it on all of my systems for this reason as I never use it so it just represents a potential backdoor into my system should a hacker or infection attempt to exploit it). Instructions on disabling it can be found here and you can take it a step further by blocking port 3389 in the Windows Firewall as that is the default port used by Remote Desktop and you may also want to disable the service used by Remote Desktop if you aren't going to use it. You'll find instructions on how to do that here.
  8. Greetings, To deactivate auto-renewal simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and inform them that you wish to cancel auto-renewal for your account. Please be sure to include relevant information so that they can lookup your account including, if possible, the reference number from your purchase and/or the license key and/or the email address associated with your account (the one you used when you purchased your license). You may also find the information in this support article to be helpful. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  9. Greetings, You might also try the Deactivate all function mentioned in this support article to see if that allows you to activate your device. If it does not, then wait a couple of hours without trying to activate your license again and then try and activate it as there is a timeout mechanism that gets triggered when a license key activation is attempted too many times within a short timespan and the cycle resets after a couple of hours so that you may try again and it should activate. Please let us know how it goes, and if you are still unsuccessful I'm certain Support will be able to assist you.
  10. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click the button to confirm at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  11. Greetings, You shouldn't need to change any settings in Windows Defender to use it alongside Malwarebytes. Many users run these two together without any problems or issues. As for the scheduled scans in Windows Defender, that's entirely up to you. I don't know what the default is, but if you'd like Windows Defender to scan your PC occasionally you may configure it to do so during a time when the system will be on so that the scheduled scan can run.
  12. Yep, it's fine. As I mentioned, we used to bag up laptops all the time, and that was with large clear plastic bags, they weren't anything special/anti-static or anything and we never once had a failure caused by them. The components are grounded to the case, plus they automatically get grounded as soon as you plug it into a socket via the power supply so static discharge shouldn't be an issue. At least I've never known it to be.
  13. Just let it do the updates and restart when prompted. Once it's done, check for updates again and repeat the process until no updates are found. Assuming the new build hasn't been blocked for some reason such as a compatibility issue, it should be offered when you check for updates once it is time to install it (some updates are prerequisites for others and need to be installed first in some cases).
  14. Greetings, This issue may be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  15. Greetings, This issue might be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  16. Greetings, This issue may be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  17. Greetings, This issue may be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  18. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  19. Greetings, This issue may be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  20. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  21. Greetings, This issue might be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  22. Greetings, This issue may be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  23. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  24. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
  25. Greetings, This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here. If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do. If you do try the beta, please let us know if it resolved the issue you were experiencing or not. Thanks
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