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Everything posted by exile360

  1. Greetings, I'm sorry you've experienced these issues, but Support should be able to assist you with this. Please contact them directly by filling out the form on the bottom of this page and they will contact you via email. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  2. After upgrading to the latest beta and restarting as prompted, Malwarebytes did not launch on system restart (no processes, no service(s) at all in memory). After launching Malwarebytes manually it appeared to function normally. It could just be a one-off, but I figured I should report it just in case. I'm running Windows 7 Pro x64 SP1, fully patched.
  3. That's odd. I had no trouble reaching the site and downloading the app here. Is it still not working for you?
  4. I was able to trigger the same block on the actual site in my browser by switching the language in the page from Spanish to English. I notice in your image that you have it set to English as well, so I bet that's why you are seeing the block. Please verify this behavior in your browser as well just to make sure that it is not an issue that is specific to the desktop web app.
  5. You could always try going the manual route using a tool such as Malwarebytes' own FileASSASSIN as long as you know where all of the files/folders/registry entries are that you wish to remove. You'll also find some other tools and methods in this article that may prove useful.
  6. Greetings, Are these detections coming from Malwarebytes 3 or JRT (Junkware Removal Tool)? I ask because this area of the forums is for JRT support, not Malwarebytes 3. Either way, I'd suggest starting by running a scan with ADWCleaner and having it remove anything it finds, then restarting the system if prompted to do so to complete the removal process. Once that is done, if anything was detected/removed by ADWCleaner, go ahead and perform another scan with Malwarebytes to see if any detections remain. If they do, and if they are associated with Google Chrome then I would suggest following the instructions found in this topic to see if that resolves the issue. After that, if the problem still persists then please follow the instructions in this topic and then create a new topic in the malware removal area by clicking here including the requested logs and information and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats as soon as one becomes available.
  7. Greetings, If you aren't comfortable posting logs publicly you may instead contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you privately via email. I don't recall seeing anyone else experiencing the issue you describe so my guess is that it is likely some problem unique to your system. My first thought just based on your description is that perhaps if you are using some kind of system reset/rollback solution, like perhaps as a form of malware/ransomware protection, that could account for the behavior you're seeing if that tool (assuming you are using such a tool at all of course) rolls back Malwarebytes' configuration files/data files and/or registry data. Other than that it could just be a problem with Malwarebytes itself not writing to its own configuration files properly or perhaps one or more of them being corrupt causing Malwarebytes to restore the clean/original backup copies that it keeps in place for emergencies should such corruption occur. To try and resolve that if that is a possibility, I'd suggest going ahead and doing a clean install of the software and then testing to see if the issue is resolved: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  8. You're welcome, I'm glad to help. If there is anything else we might assist you with please let us know. Thanks
  9. If you could post a copy of the log we could probably explain it, however my guess is that the date on the log is likely reflecting the data of the signature/database used in detecting/blocking the site and the time is likely reflected in GMT to make it universal.
  10. Just to add, I don't believe that Malwarebytes does any kind of traffic injection. As I understand it (having worked on the team that actually developed the browser extension from the very beginning, as I was the Product Manager for this project at the time), the Malwarebytes browser extension works very similarly to a traditional ad blocker like Adblock Plus or uBlock Origin. Kaspersky's method of using a driver embedded in the network stack to inject code and modify packets sent to/from the system over the network connection is very different and operates at a different level of the network stack from the way that a redirecting browser extension like the one developed by Malwarebytes does. This does not mean that there isn't some method as of yet undiscovered to use an installed browser extension to track users across sites, however the method being used to exploit the flaw discovered in Kaspersky's security products would not work to track users of the Malwarebytes browser extension.
  11. Steam detected as malware; Linking engine detected associated traces in the registry and on disk (shortcuts etc.). I initially collected the data from the previous beta, but then installed the latest public beta just to make sure I was on the latest build and repeated the scan and confirmed the result as Steam was still detected. fp_tracker_2019-08-23_Forum_18e93c51-c5c0-11e9-8d38-000000000000.zip fp_tracker_2019-08-23_Forum_dde00901-c5be-11e9-8eca-000000000000.zip
  12. You're welcome, we try to do our best to help. Thank you for the compliment Yes, you should be able to use Malwarebytes alone. With that said, we also have many customers using Malwarebytes with Windows Defender or Microsoft Security Essentials. Microsoft's free antivirus is very light on resources and gets along well with Malwarebytes while offering an additional layer of defense. You can learn more about Malwarebytes as an antivirus replacement in this support article.
  13. Yeah, I checked both MajorGeeks and FileHippo earlier trying to find it, but neither of them had it either. I guess HP is determined to get everyone onto the latest version of it. It's still strange that there seems to be no way to uninstall it though. You may end up just having to contact their support and have them walk you through how to get it uninstalled.
  14. Well that's a bummer. I guess it includes both versions and installs v9 if you run it on Windows 10. I was hoping that it would be a different download link depending on the OS, but I guess not. It must be an installer that has both and determines which to install depending on which operating system it detects when it is launched (version 9 only installs on Windows 10 apparently; it installs version 8 if you run it on Windows 7 according to HP's website).
  15. You probably need to restart your computer after reinstalling it to be able to uninstall it. You're going through all kinds of additional steps and tools that probably aren't necessary. It isn't malware, it's just HP's support application. Just restart and try uninstalling it normally and it should work.
  16. Try the Uninstall button in Apps & Features, that is probably the only way to remove it. You keep trying to remove it manually with all these different tools and it is likely to corrupt its installation which might make it even more difficult to remove.
  17. Hmm, well the download for the Support Assistant can be found this page. Please go ahead and download and install it, then restart your computer and check Programs and Features again. It might also be under the Apps & features interface which is separate from Programs and Features so you might also check there to see if you can find it. Instructions on each uninstall method can be found on this page.
  18. Did you already try the instructions on this page to see if you can remove it that way? There's got to be a way to uninstall the thing, it just may not use a normal uninstaller EXE file (it may be an MSI installer for example, which do not normally create an uninstall.exe file and simply use a script file that is executed by msiexec.exe to remove them from a system).
  19. Unless I am mistaken, I believe he meant that due to the large number of users seemingly impacted by this issue, it appears that someone (a pirate/illegitimate seller etc.) must have gotten into some sort of database where all of these customers' keys were being stored for so many to suddenly be blacklisted, however this is actually not the case. Most of the time when this issue occurs it is simply due to a sync issue with the licensing server and sometimes requires a manual flush/reset by the Support team to get it fixed. The sync issue itself is a product of the recent improvements to the Malwarebytes licensing system and it's really just growing pains while all of the keys/licenses/accounts get converted over/imported to the new system and fully synced up. At least that is my opinion based on my observations and what we have seen/heard from the staff so far about these issues and the recent updates to the licensing system over the past couple of Malwarebytes 3 releases.
  20. Thanks. The following instructions should disable HP Support Assistant from running at system startup so that you can at least use your system without it being active if that helps at all. If you wish to do that then please follow the instructions below: Please open Autoruns again and allow it to scan your system once more and once it completes, please go to each of the following tabs and Uncheck the items listed: Click on the Scheduled Tasks tab and uncheck each of the following: \Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report \Hewlett-Packard\HP Support Assistant\WarrantyChecker \Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan \HPCeeScheduleForltd Next, click the Services tab and uncheck each of the following: HPAppHelperCap HPNetworkCap HPSysInfoCap HpTouchpointAnalyticsService Once that is completed, restart your system and see if the HP Support Assistant is still running or not (it shouldn't be, however the Microsoft Store App might still be; if this is the case we'll have to disable it separately). Please let me know how it goes. Thanks
  21. Here's a fascinating video on Machine Learning (one of several technologies often referred to as Artificial Intelligence/AI, even though, for the moment at least, there is no 'true' Artificial Intelligence right now; it's all just complex mathematics/algorithms with no true 'thought' or 'intelligence' at all, though many tech firms and scientists are working on true AI and expect to reach this goal sometime within the next 50 years or less): Much of the digital world around us and many of the large companies and organizations that impact our daily lives in a multitude of ways both big and small are being forever changed by the widespread adoption and implementation of various advanced computing techniques like those described in the above video, so if you want a better understanding of some of the basics behind this technology to get a better feel for it and many of the methods/implementations in use today and how they are shaping our world then I highly recommend it. There are also numerous videos on other subjects available on their channel here as they have an entire series on AI as well as the history of computing and projections for the future (both immediate and distant) of where technology might go. I also highly recommend the following YouTube channels which traverse the topics of technology, history, economics and more, each with at least a subset of content related to the subject of technology/AI/computer hardware etc.: Coreteks AdoredTV Overlord Gaming Company Man Moore's Law Is Dead They are some of my favorite channels on YouTube
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