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Everything posted by exile360

  1. Greetings, I suspect the root of all of your problems (both with Malwarebytes and Kaspersky) is actually a feature in Windows 10 called Fast Startup, not a conflict (particularly since we have many users running KIS with Malwarebytes Premium without any issues at all, and it's a combination I've used myself in the past on my own systems). To test, please disable Fast Startup and then reboot your system to see if both applications now behave themselves as they should. Instructions on how to do so along with additional info about the problems with Fast Startup can be found here as well as here. Please let us know how it goes and if any of the problems persist. Thanks
  2. Big cat taking a big catnap and a smirking giraffe That swan appears to have 'teeth' on its tongue. That's crazy. I guess that's to hold onto the fish once it grabs it with its mouth so that it can force it down its throat without it flipping, flopping and slip-sliding away. Nice pics Ron
  3. Oh, I see what you mean. Yes, that's certainly an option, though I'd argue that such functionality might cross over more into the business/enterprise/AD/GP area more so than consumer (unless most software is very different on Mac compared to Windows with regards to permissions etc.). In the Windows world applications don't generally work this way if they can avoid it simply because many users will deliberately run under non-admin accounts for their own security, yet they still want full access to and control over their security applications should they need it (one of the reasons Malwarebytes on Windows uses a service oriented architecture where the UI and tray are just front-ends with limited/user-mode privileges/permissions that communicate with the drivers/core components through the service (and the service runs with highest permissions of course), with the service allowing itself to be controlled by approved processes (i.e. Malwarebytes' own executables; this way malware can't take control of the service with this access)). Of course some older security applications, especially early after the release of Vista, would either require themselves to be launched as admin to fully function, or they would throw a UAC prompt or have a button to relaunch the app as admin if the user attempted to do anything that required admin permissions (I believe Spybot version 2 actually still works this way, though I believe that has more to do with the fact that it treats each function of the program as a completely separate app/process and doesn't run a service in the background to allow full permissions/access to all functionality, at least in their free version (their paid version may be different, I'm not sure). Anyway, if what you describe is the common standard for AV/AM applications on MacOS then I won't argue against it, however if it is atypical then I might argue that it may not be the best user experience or the expected functionality by the majority of users and therefore might not be the best option.
  4. Greetings, To get this issue resolved you will need to contact Malwarebytes Support directly. To do so, please fill out the form on the bottom of this page and they will assist you directly via email. Please let us know if there is anything else we might assist you with. Thanks
  5. Greetings, The webpage you came across was most likely nothing more than a common tech support scam from the sound of it. They use built in functions in the web browser to lock you onto that webpage, preventing you from closing it without taking more extreme measures outside the browser such as using Task Manager (or rebooting the system as you did). They don't carry any actual malware/infections, they just try to scare people into believing they are infected to convince them to call their 'support' number to attempt to extort money from them for fake PC cleanup/repair services. As for the issues with Safe Mode, this is expected as Malwarebytes' protection components do not function in Safe Mode (only the scanner does). With regards to Malwarebytes not running in normal mode, is it running now and do you see the Malwarebytes tray icon in the notification area near the system clock, and are you able to open Malwarebytes (the main UI window), and if so, does it show all protection components enabled? If not, then please do the following and hopefully it will resolve the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the problems still persist then please try entering exclusions in ESET for Malwarebytes to ensure that it is not blocking it or conflicting with it. The list of items to exclude can be found in this support article; be sure to exclude Malwarebytes' executables (.exe files) from ESET's real-time protection and firewall as well, not just its scan engine. It may also help to exclude ESET from Malwarebytes. To do so, simply follow the instructions under the Exclude a File or Folder section of this support article to exclude ESET's program folder (likely under C:\Program Files and/or C:\Program Files (x86)) as well as its data folder which is likely located under C:\ProgramData. If the issue still isn't resolved then please try running ADWCleaner and have it scan and remove any items it detects, restarting your system if prompted to complete the removal process. If you're still seeing issues after that, then please try running Malwarebytes Anti-Rootkit and likewise scan with it and have it remove anything it detects and restart if prompted to do so. Once all of that is done, if you're still seeing issues with Malwarebytes then please provide a fresh set of logs so that we can take a look at the current status of the installation and system: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary, please provide the requested ZIP file. Thanks
  6. Greetings, Thank you for the feedback. I'm sorry that you're having these difficulties, but hopefully Malwarebytes will address these issues promptly. In the meantime I'd urge you to contact your Malwarebytes Sales/Support rep directly if possible (I know you already mentioned you've sent emails, though it might help to contact them here assuming you have a login and they provide a means of contacting them on that page (I'm not certain as I'm not a reseller or partner), or contact their Business Support department by filling out the form on the bottom of here. I do not know if that will be any more fruitful than the attempts at emailing them which you've already made, but hopefully it will. In the meantime I will be providing your feedback to the team and hopefully they will be able to provide solutions to better suit your needs and those of your customers. I had assumed that renewals would automatically provide the original seller with the same pricing/discounts etc. for the sake of continuity but I guess that is not the case based on your experiences. Hopefully they will be able to get these issues resolved. I'm sorry that I can't do more to help, but unfortunately we really only provide technical support here on the forums as we do not have direct access to the licensing system and the departments that handle reseller/partner programs aren't really present on the forums, however I can and will pass your feedback along to the team as part of my weekly report to them.
  7. I must agree with David's above comments. Basically short of some NSA level hardware/spyware or deep level BIOS/firmware infection custom built to target your specific component(s) (something that is EXTREMELY unlikely as that's a lot of effort to go to, not to mention the fact that it would likely require physical access to the machine/hardware), the chances of those hardware devices containing any actual infections/malware is pretty much nil. Run-of-the-mill malware infections do not and cannot infect such devices and the criminals that create most of the common malware seen today would never target such devices because the number of users/systems/devices they would be able to infect would be far too small for the effort to be profitable, and profit is the name of the game (this is many modern threats are written to be cross-platform, infecting browsers and common extensions since there are so many mobile devices in use and why most PC-only threats are written to avoid requiring admin permissions to avoid UAC (an issue that renders the use of limited user accounts pretty much pointless, at least as long as you keep UAC active for all admin user accounts).
  8. Very true; we've seen issues with some third party tools/AVs etc. and even the occasional hardware driver conflict (usually resolved with the installation of an updated driver for the problematic hardware/driver). With that said, I did report this topic to the Product Team and QA Team for review so they are aware of it and should be investigating the issue.
  9. Excellent, I'm glad to hear it If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  10. They are short staffed on the weekends so not many tickets are responded to on Saturday and Sunday and tickets are answered on a first come, first served basis so when they are busy it can take a while to get a response, however you should see a reply from them within the next couple of days most likely.
  11. Greetings, You can test to determine if Malwarebytes is the cause by right-clicking on the Malwarebytes tray icon in the notification area near your system clock and selecting Quit Malwarebytes then clicking Yes to the User Account Control prompt. Wait about 30 seconds to give Malwarebytes time to remove all of its drivers and processes from memory then try launching FileZilla once more and attempting to connect to your server. If it works then Malwarebytes must be blocking it somehow, but if it still cannot connect then the problem must be elsewhere. Also be aware that there is a fake version of FileZilla being deceptively advertised on the actual FileZilla download page, so make certain you're using the real version. You'll find additional details about the fake in this topic. The fake looks and behaves just like the real FileZilla, however it is bundled with PUPs (Potentially Unwanted Programs) and may also contain some kind of hijacking and/or Trojan functionality so it is important to make sure you're running the real version. I believe that Malwarebytes actually detects the PUP components bundled with the fake so you should perform a scan with Malwarebytes to make sure that nothing is detected on your system.
  12. Right, and in the Windows version you can set the password to whatever you wish, so if you wanted to you could use the same password for Malwarebytes that you use for the admin account. It doesn't need to be restricted to some unique PIN or anything like that (and in fact I'd argue that would be a bad idea since it greatly reduces the number of possible strings making cracking it far too easy, especially for automated brute force attacking tools). Right, just as with the Windows version, there should be an ability to restrict access to all of the program's functions/tabs selectively, especially those affecting protection, whether that be through disabling protection or through deactivating the license key.
  13. It is useful for cases where a single system is shared among multiple users, particularly in a household where perhaps children are allowed to use the PC but you want to ensure they aren't able to ignore/exclude something or disable protection to access something harmful that might then infect the device. This is the main purpose for these functions in the Windows version and I think it makes sense for the Mac version as well. I'm not so much concerned about licenses being stolen as I am devices being infected because someone who isn't very responsible decides it's worth the risk to run that thing they downloaded that Malwarebytes detected/blocked or to visit that website Malwarebytes blocked and ends up infecting the device in the process.
  14. Greetings, Instructions for adding a lifetime license to your existing account can be found in this support article. If that doesn't work then you'll need to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. You should contact them anyway if your other license is still failing to register/activate as they are the only ones with direct access to the licensing system. Please let us know if there is anything else we might assist you with. Thanks
  15. Normally it won't register with Security Center/Action Center if it detects another antivirus installed/registered already but I have seen cases where it has happened occasionally. Just out of curiosity, what AV were you using when this occurred?
  16. Thanks for the feedback. I'll be sure to pass it on to the Product team. I cannot promise that they will change these things, but at least your voice will be heard. Please let us know if you have any further ideas/suggestions/feedback. Thanks
  17. Greetings, Please be patient, Support responds to tickets on a first come, first served basis and they can get quite busy at times. They are also short staffed on the weekends so it is likely that you will not hear back from them until at least Monday but they will get to you as soon as possible. I'm sorry I couldn't do more to help, but if there is anything else we might assist you with please let us know. Thanks
  18. Greetings, It appears that an ad embedded in the page you were viewing was blocked by Malwarebytes. Many sites have rotating ads from multiple sources embedded in their sites from different ad vendors and sometimes one or more of these ads is either hosted on a server that is also known for hosting malware, or it may even be a malicious advertisement (malvertisement) used for spreading malware using exploits and drive-by attacks. It is quite normal for this sort of thing to happen and doesn't indicate that your system is infected, it's just Malwarebytes doing its job to protect your system. I hope this helps, and if there is anything else we might do to assist you please let us know. Thanks
  19. Excellent, I'm glad to hear it If there's anything else we might assist you with please let us know. Thanks
  20. The latest version of Windows Firewall Control is free so it doesn't require activation. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  21. Hehe, no worries, I can see how that could happen, especially given the subject matter of this thread. I'm glad that you were able to figure it out and get it fixed
  22. You may also try creating an account at My.Malwarebytes.com using your current email address if you haven't already (you'll find instructions on how to do so in this support article) and then try adding your license key to your account by following the instructions in this support article and if it works, you should be able to deactivate your license key from your old system by following the instructions in this support article so that you may activate it on your current system. If that doesn't work then go ahead and contact Malwarebytes Support as Porthos suggested above (just fill out the form on the bottom of the page Porthos linked to) and Support will be able to help you.
  23. Aw, that's a bummer I hope you're able to find a decent substitute. I know a lot of people use streaming services like Spotify etc., and Amazon has a lot of music available for unlimited streaming for their Amazon Prime members, and of course there's always iTunes and similar services. I usually just buy MP3's from Amazon (they're high bit-rate and have no DRM; something I'm not a big fan of since I use an MP3 player in my car that's just drag-and-drop for audio files like a flash drive; no proprietary software/format/conversion etc. necessary) but I did give Spotify a try once and from what I recall it was pretty cool. You basically start out either with a specific genre of music (and they have a LOT of insanely specific genres) or with a certain band or song or selection of bands/songs and it will play the bands/songs you select and also start throwing other similar bands/songs into the mix from artists it believes you'll like based on the genre as well as what other users who like the same bands/genres you do also listen to and rate highly when they stream. If you hear a song you don't like you can skip it and give it a poor rating so it's unlikely or impossible for it to be played on your stream again automatically and you can rate how much you like a particular song that you hear which will further narrow down your tastes. It's a lot like how Netflix works with recommending movies and shows based on your watchlist, what you've watched and what you've rated highly and poorly.
  24. Did you make certain to add the individual executables belonging to the program selecting the Exclude an Application that Connects to the Internet option as I recommended? If so then please do as I requested above and provide the requested logs and we'll try and determine what the next steps are that should be taken. The logs will show us which part of Malwarebytes is blocking it and we can figure out why and how to correct it.
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