Hello @tak I'm the Malwarebytes Support Team Lead and I want first to apologize for the answer you received. I listened to the call myself and I can say your complaint was justified. Now, Adding the time to your Key is possible and I'll be adding the time to your Key. Please check your PMs for confirmation. Additionally to this, further coaching and training will be provided, so a situation like this won't happen again. Thank you for bringing this to our attention!
Hi msadiq, the support portal referred on Avangate's email would be the Malwarebytes support portal and not the Avangate Support Center, reason why they are referring you to contact us directly. Would you mind sending me a pm with your email address and Avangate reference number so I can check your request and license information? I'll be happy to help. Thanks!