whitekn

Hi im back. My antivirus is Bitdefender, And i dont have an operationsystem DVD, it was built in when i bought the machine. Im trying to find out what version it is. I started tonight to download and install the first link you gave me http://download.bleepingcomputer.com/sUBs/dds.com. i was pretty sure that the computer will restart itself afterwards. So i took some pictures so you know what happen. Its always the same. This is what happen: First picture, Automatic Repair, shows everytime i start my comupter. Exacly the same happens if i press restore or cancel. So this time i pushed restore. The computer starts restoring and this take approximatley 10-15 minutes. So, after 10-15 minutes of restoring i enter windows and it takes another 5 minutes before i can click on anything, just loading. when i finally can, i run the link (2nd picture) and it starts loading for about 2-3 minutes and my screen turns black and it restarts itself (3rd picture) HP logo turns up and the five small dots in 4th picture runs for 15 seconds and freeze. Acctually, when this first happen, like 2 weeks ago, my computer started windows update and failed it because of this issue above. I notice that both my firewall and antivirus was disabled and has been since this first appeard. If I try to start the firewall, you know what happens, it freezes.

Thank you @AdvancedSetup and @Maurice Naggar ! I will be on a businesstrip over the weekend so im unfortunatly not at home until monday. I have windows 10, my computer keeps freezing and force me to manualy restart it, everytime i restart the comupter it automatically restores (to a previous point when it worked well, i guess). But its the same issue when im enter windows afterwards. I will do exactly what you're telling me to do. I let you know when im back. /White KN

Hi, Im not an experienced computer user - I lack knowledge of software and don't understand much computer lingo, please keep that in mind. A couple of days ago i downloaded YTD video downloader and after that my computer started to act strange. At first it froze and i had to reboot manually. During boot it froze again and I had to turn it off manually once again. It diagnosed my computer and I had to restore. After the restore I were able to log on and use the computer for a few minutes until it froze again and i had to reboot manually once more. Every time i try to turn off the computer it freezes, and after that i have to restore as the first boot after a freeze never works. Atleast it works decently now, it doesn't freeze at the desktop after a few minutes and i can use some programs, but it is very very slow. And i detected that my antivirus program and firewall is inactive and unable to start up. I've tried using AdwCleaner and it found 21 infected files, but as it forces me to reboot to remove the infected files it keeps freezing and after that it get stuck at boot, which leads to another manual reboot and another restore. I'm pretty much stuck in a loop as I'm unable to properly turn off the computer. I've also tried scanning with MBAM but after the scan is complete my computer crashes and I'm forced to do the above procedure once more. I'm not even able to do a scan with Farbar before it crashes. This might sound confusing, but I don't know how to describe it any better. Is my harddrive lost or is there anything i can do? Regards WhiteKN