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Posts posted by tomaquetama

  1. Hello all

    I had the same problem described in this thread.
    Now If it helps..
    1 hour ago, John A said:

    Mine's fixed. Reinstall doesn't clear it.  Had to uninstall/reboot/reinstall to clear it.


    1 hour ago, Jekko said:

    John A is correct.

    You need to do an uninstall, reboot if necessary, and then re-install to clear it.  I tested this on my end to make sure.


    This solution works for me at least for the moment


  2. Quote

    If the TouchVPN client software is installed/re-installed, the above pathname may then be present

    The software was installed, Malwarebytes Anti-Ransonware Beta intercept / blocked the execution of it any day .. after that and contrary to what was expected was never possible to restore the .exe blocked by Malwarebytes Anti-Ransonware Beta, hence my query on the support forum.

    In the 1st image it looks like .exe is quarantined .. and if you try to restore the apliación returns the error "Could not Restore operation due to an error Performed"

    Although protection stops you can not restore the file, there is no way .. "Could not Restore operation due to an error Performed" is displayed again.

    the "solution" is:

    You have to uninstall the application> restart PC> Touch reinstall VPN> add exceptions before using



    now working, I guess that's all for now

    I guess You should verify TouchVPN That app is not harmful to That in the next versioens of Beta Malwarebytes Anti-Ransonware not happen esta problem ..


  3. Hello

    Is comming from here

    Touch.exe from TouchVPN application (Windows 10 Store) is moved to quarantine

    I try to follow the instructions of the "How to report a False Positive" thread..

    1. Finish the detection process and reboot if asked by Anti-Ransomware.

    2. After reboot disable the Anti-Ransomware protection.

    3. Restore the file from Quarantine and add it to the exclusions.

    ..but when I get to step 3, the following message appears


    Unable to continue following the instructions of the "How to report a False Positive" thread making the request decide on how to proceed.

    ed.  I think that is a false positive, I have no way to prove except that while using this application (Windows Store) apparently was not detected anything suspicious or encrypted files.


    It happens the same with the TouchVPN application in Windows 10, can not restore quarantined item or course continue with the steps in the thread "How to Report a False Positive".  
    Should I open a new thread or wait for the next version?

    We have found the cause, and a fix will be included in or next update for all Windows 8-10 apps.

    Thanks in avance

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