Hello, recently my friend's pc has been infected by an adware named getwindowinfo. I've spent multiple hours trying to get rid of this annoying virus, using diverse methods, but so far i have had no success. I've tried using multiple antiviruses to kill it (Malwarebytes, Avast & Kaspersky), tried manually messing it up through deleting and altering its registries so it doesn't work (Or at least i would have tried that if i had found any registries in the first place). My latest attempt at getting rid of it was using AdwCleaner, but it didn't work.
Please note my friend is highly incompetent, and i will likely have to walk him through any solution you provide, so try not to include safe mode in your solution, as in safe mode i cannot communicate with him through the computer.
Please let me know if you need any logs from any software or any kind of additional information.
(sorry for bad english btw)
- Thanks, Paul.