ultra07
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Everything posted by ultra07
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stuck on updating database
ultra07 replied to ultra07's topic in Malwarebytes for Windows Support Forum
Thank you Dashke, that did the trick. -
My Malwarebytes is stuck on updating the database. It has been try for over 101 hours according to the dashboard. Version 3.2.2.2029 component package 1.0.212 update package 1.0.0
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Windows Updates Wiped Malwarebytes Off My PC
ultra07 replied to rlbafosam's topic in Malwarebytes for Windows Support Forum
I got the 2017-10 Cumulative update today also. My Malwarebytes is there and running after installing the Windows update. Don't know if this helps, but I hope so. -
Protection keeps turning off... V3.1.2
ultra07 replied to shaffyx's topic in Malwarebytes for Windows Support Forum
I have the same problem it started this morning! version: 3.1.2.1733, component package: 1.0.122, update package: 1.0.1973. It did not do this with update package 1.0.1920. -
Afraid to update to 306!
ultra07 replied to Brattinella's topic in Malwarebytes for Windows Support Forum
3.0.6.1469 is working great for me. I have had no problem with it. The same cannot be said for earlier versions of 3.0. UPGRADE! -
3.0.6.1469 will NOT upgrade over 3.0.6.1458
ultra07 replied to syrob's topic in Malwarebytes for Windows Support Forum
I just installed 3.0.6.1469 over 3.0.6.1458 with no problem. It did say it needed to do updates. I clicked update now and it updated just fine. I wanted to try it installing over the older version to see if the was a problem, there were none! Just remember to deactivate your license before you delete an old version to install a new one. -
From my experience your license will work with any version. Mine did, hope this helps.
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Update from 3.04 to 3.05 failure
ultra07 replied to brucereno2's topic in Malwarebytes for Windows Support Forum
Be sure to turn off "self-protection mode" before trying to delete mb3. Also deactivate your license after turning off "self-protection mode" Hope this helps. -
Unable to install program and no customer support
ultra07 replied to Yagman's topic in Malwarebytes for Windows Support Forum
Malwarebytes has some of the best tech support I have ever encountered! They are very busy with try to help everyone who has problems. Please give them a chance to reply. I have used their tech support multiple times. It is top notch! -
Reverting to 3.0 from 3.0.4 or 3.0.5
ultra07 replied to coconutnut's topic in Malwarebytes for Windows Support Forum
I have the same problem. I contacted tech support. It is a known issue that they are working on. -
MBAM 3.0.5 reverts to 3.0.0 after rebooting.
ultra07 replied to Rednose's topic in Malwarebytes for Windows Support Forum
This is a problem i have also. Contacted tech support. It is a known issue that they are working on. I know this is not much help, but Malwarebytes is working on a solution. -
Ried, I have a new problem now since updating to 3.0.5. I did a restart of my computer, I got a notice that my Malwarebytes was out of date so I opened it. It had reverted to 3.0.0! It asked to update, so I did. It went to 3.0.4!!!!! So I deactivated my license, tried to uninstall Malwarebytes. Reinstalled 3.0.4 from the download I had. It said the directory Malwarebytes already existed. I installed anyway. In the directory Malwarebytes is a sub-directory called anti-malware. In it is a files called mbshlext.dll. It says I do not have permission to delete it. I turned of self-protection, tried to delete again, no luck. Help!
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I have 3.0.4 Premium running on Windows 10 Home. Tonight i saw Malwarebytes had acquired adwcleaner. I downloaded it and ran it. It found a PUP "webupdater" I told it to delete it. Almost immediately I got a notice that my Malwarebytes database was out of date! I new this was not so as I had just updated it. I opened Malwarebytes and it showed 3.0.0 free! I went to Windows apps and it showed 3.0.4. I uninstalled it and reloaded 3.0.4 and enter my license again. I now shows Premium. I find it hard to believe that two Malwarebytes program do not play well together! Any ideas what went wrong?