I did all the steps and attempted to do a new scan. It failed. I tried it again and captured the results. The scan did not complete, therefore, I did not get any results. It failed at the Heuristic Analysis step and here is what was on the screen:
Objects Scanned: 331,700
Time Elapsed: 41:57
Detected Objects: 0
A pop-up window appeared with the following message: MWB has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you when a solution is available.
I clicked on the "Close Program" button and it took me completely out of MWB. I went back in to look at History and Applications. The only information available was that I downloaded the latest version of the Program.
Now what?