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Yas

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  1. Fabulous. Thanks so much. I appreciate you checking this for me. Keep safe during these crazy times. Kind regards, Yasmin.
  2. Hello again Nasdaq, Please find most recent Microsoft Safety Scanner result attached (no viruses etc detected). Microsoft Safety Scanner result Monday 23rd Aug 2020 10.45 am South Australian time for Malwarebytes.pdf
  3. Hello Nasdaq, Thank you for your assistance. When going to Windows Defender to delete quarantined files, Protection history showed "No recent actions". I've attached PDF screenshot of same for your information. I went to Event Viewer and followed the steps with success. Please find attached FRST.txt and Addition.txt files as requested. Much obliged. Thank you. Yasmin (Yas). Malwarebytes VirTool virus removal steps NO protection history shows.pdf Addition.txt FRST.txt
  4. Hello I've run Microsoft Safety Scanner a few times now after running a full scan with Malwarebytes. Malwarebytes picked up nothing but MS Safety Scanner flagged VirTool:Win32/DefenderTamperingRestore. It got rid of it 2 days ago. Now 2 days later Microsoft Safety Scanner has flagged the same virus (I've Googled it's a trojan, but am unsure). Understandably, I am very concerned. Thank you in advance for any assistance you can offer. Kind regards, Yasmin. VirTool Win32 Trojan Virus.pdf
  5. Try swiping from top and see if Malwarebytes is updating in the background. Hope this helps 😊.
  6. Mine has begun manual update with no issues (so far). Thank you Malwarebytes techies for getting onto this so quickly. Much obliged....and VERY happy it's not so.e nasty malware 😁.
  7. Same here. I look forward to the remedy for these multiple false positives (many being system apps which can't be removed).
  8. Thank you Ron. I hope this solution assists other forum members. Thank you again for your time. Kind regards, Yas.
  9. Hello Arthi, I have found a solution to my issue. This is NOT a Malwarebytes conflict after all. It is due to a conflict with Windows Defender “Controlled Folder Access". I fixed it like this: Virus and threat protection→Virus and threat protection settings→Manage settings→Controlled folder access→Manage controlled folder access→Allow an app through controlled folder access→WINWORD.EXE . I hope this helps. Thank you again Arthi and AdvancedSetup for the time you've spent with me. Kind regards, Yas.
  10. Hello Arthi. I disabled Exploit protection as instructed. The issue remains. However, it is reassuring for me to know you found no obvious conflict or malware etc. Maybe I have it wrong. Maybe this time it is a Windows 10 update issue (this wouldn't surprise me)? Last time, when the conflict happened, unchecking the BottomUp ASLR Enforcement box worked. Even rechecking the box afterwards did not reproduce the issue...until now. All functions are okay if I "Restart" my computer. If, as a workaround, I need to start and then restart my computer at every day, then this is not a major inconvenience. My work requires that I can cut/paste/crop etc and modify documents regularly. As long as I can do this, then I can work with the double start up workaround. I appreciate you and AdvancedSetup taking the time to look into this issue for me. It's Malwarebytes staff like you (as well as a fantastic product) that keep me recommending your product and services to all. Your customer service is one of the best I've come across in this day and age. Thank you both very much. Please let your company managers know that I appreciate this aspect of the company very much.
  11. Hello Arthi. I disabled Exploit protection as instructed. The issue remains. However, it is reassuring for me to know you found no obvious issue. Maybe I have it wrong. Maybe this time it is a Windows 10 update issue (this wouldn't surprise me). Last time, when the conflict happened, unchecking the BottomUp ASLR Enforcement box worked. Even rechecking the box did not reproduce the issue...until now. All functions are okay if I "Restart" my computer. If I need to start and then restart my computer at every day, then this is not a major inconvenience. My work requires that I can cut/paste/crop etc and modify documents regularly. As long as I can do this, then I can work with the double start up solution. I appreciate you and AdvancedSetup taking the time to look into this issue for me. It's Malwarebytes staff like you that keep me recommending your product to all. Your customer service is one of the best I've come across in this day and age. Thank you both very much. Please let your company managers know that I appreciate this aspect very much.
  12. I apologise for the errors I've made. I do not know how to remove the unwanted/inapplicable posts. I hope the last post supplies what you require. Thank you.
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