Greetings,
I have mother-in-law's laptop she states has a rootkit virus. She was attempting to install a new Roku paid channel called UKTV and she was not able. She called Roku support and they advised it was due to a rootkit virus. She states they remoted onto the computer (stick with me here) and showed her the rootkit virus issue and advised her a $300.00 fee to remove the virus. There is likely another component to the story but nevertheless I now have the CPU with me, offline, with flash drives ready to onboard programs to analyze and sanitize the system. Let's avoid the odor of the story and go straight to question 1: where should I start?
Thank you in advance.