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chiliagon

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Everything posted by chiliagon

  1. PC wasn't ever behaving strangely. The problem was that a support specialist with Roku remoted onto the system and told my mother-in-law the system had a rootkit virus (and then asked for 300$ to remove it!). She had called Roku because she was having trouble adding a channel.
  2. THE, ADWCleaner log attached. AdwCleaner[C1].txt
  3. Attached is an image of the error I receive.
  4. I've attempted it twice more. The DaS21 error occurs. I attempt to "X" out of the program after ample time. Zoek window stays open stating "Zoek is running now" but the program doesn't end. I left it on overnight, same issue. To get Zoek to stop I must restart the CPU. Results same as what I posted prior. Thoughts?
  5. EDIT to above post - the machine came back with an error stating "DaS21 has stopped working". The results file is incomplete, right?
  6. Thanks TwinHeadedEagle. Sorry so late, at work. Results attached. zoek-results.log
  7. I came over from anti malware help section at the suggestion of 1PW. Thread below. I have attached the 2 recommended logs for Log Set 1. Thank you for your help! Addition.txt FRST.txt
  8. Greetings, I have mother-in-law's laptop she states has a rootkit virus. She was attempting to install a new Roku paid channel called UKTV and she was not able. She called Roku support and they advised it was due to a rootkit virus. She states they remoted onto the computer (stick with me here) and showed her the rootkit virus issue and advised her a $300.00 fee to remove the virus. There is likely another component to the story but nevertheless I now have the CPU with me, offline, with flash drives ready to onboard programs to analyze and sanitize the system. Let's avoid the odor of the story and go straight to question 1: where should I start? Thank you in advance.
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